All Webfleet Reviews
1-25 of 57 Reviews
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Lynda
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Brilliant use to track your vehicles
Fourteen years and counting - best thing I ever did since my 4x4 was stolen. Now I feel safe in the knowledge that I would be ableto find them, if any went missing.
PROSEven in the basic format, it helps me no end. I can see road accidents and holdups which means I can divert my drivers. I can tell customers the location of my driver so they know how long it would take to get to them from that position.
CONSI like it and dislike nothing about it. All my vehicles are equipped with this.
David
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Ah-mazing! TomTom really takes the cake when it comes to GPS and vehicle tracking systems!
Amazing & user friendly all around! A necessity for any transport related business!
PROSThe software is a HUGE asset to any transportation business! Personally I work in the towing world and this has helped beyond my expectations. It also integrates with my current dispatching system which is more than i could ask for!
CONSNothing comes to mind when i hear "con". The support alone makes this system unbeatable! If anyone can find a con in this software, i'd love to meet em!
Vendor Response
David, Thank you for sharing your experience we love to hear from our customers!
Replied June 2018
Katerina
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2020
BE CAREFUL they are cheaters
The agent tell me that i need to sign the preorder contract to get the full presentation, and didn't send me the conditions, only description of devises and the order form. After we saw the presentation we think few days and decided that we don't need it, but they told us that we had already singed the normal contract, they just add to my order form conditions (without my sign) and somehow it transformed judicially into full signed contract. The company has very sly contract! if you sign it at the same moment you will be their slave! AT LEAST 3 YEARS. You can not cancel it even if you decide that you don´t need them the next day! You can not reduce the amount of trackers even if you don't have any cars anymore or don't use any trackers! The devises always miss connections with the GPS, so they always are useless at this time. During 2.5 years at least 7 devises was broken not because of someones fault and you need to wait them to be changed and pay for this time. They don show if someone will disconnect as was promised, only after someone reconnect it. and most interesting thing is that if your devise will broke in 2 years the won't change it because they have "WARRANTY" and doesn't meter that they are Rented and doesn't matter that exactly this devise have already changed and has less then 6 month! The most Awful company i have met in the Europe!
PROSThe only good thing is a lightness of use
CONSEverything: the quality, support. and it is useless, because anyone can take out their tracker and you won't know about it till someone reconnect it
Michal
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Very recommended
- User friendly tools - High quality software - Many features - High quality customer service and technical support
CONSWe had some issues with previous generation devices (not in use any more)
Michal
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Must have this
Checking the current location of the vehicle
CONSUnable to share vehicle location, sometimes the client requires it and I don't have that option.
Anonymous
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2017
Fantastic product BUJT with really pathetic support lacking knowledge about its own product
Overall the product does exactly what it says it does - track your vehicles. In addition to that it is one of the few products that based on tracking of over 20,000 km when I look at the Tom Tom software odometer reading of any of my vehicles it is usually 50 km or less than the actual reading of the vehicle. If you know anything about GPS software packages that's impressive and it also means that the inbuilt service reminders of any type can also be trusted without question. Powerful stuff.
CONSTom Tom would have to have one of the most rediculously poor support systems of any company that I have ever been involved with. In fact worse than an Australian Telco and thats saying something. Not only are they slow in their responses often taking several days, but they are often wrong too. Sadly bad enough to bring their overall rating down to below average.
joseph
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Fleet management
very useful in keeping us updated with our fleet
CONSThere is nothing i dislike about webfleet and would 100% recommend it to any company
Marlo
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2014
Best Customer Service in Show
As a new player in the medical transportation industry the integration of the WEBFLEET program has played an essential role in allowing us to make an immediate impact in our market. The system has been well received by all of our drivers and has proved to be extremely user-friendly. On the backend, the vast amount of analytical data collected by the system has allowed us to streamline and create the most efficient logistical process possible. In terms of customer service, there is not a company we work with who compares. Howard Sandberg, the account manager who works with directly with our company, has been an absolute joy. He has gone above and beyond making certain that everything is working seamlessly for us while adjusting to the new product. We look forward to using the WEBFLEET program as we continue grow. Bravo, Howard!
Roselie
Package/Freight Delivery, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
My team and I are very happy with Webfleet services
Very professional, prices are very reasonable and if you need any assistance with the system you are working with there is always someone ready to help you out.
CONSIf you purchase the GPS tracking system there is only a 1 year warranty, it should be longer period for warranty
Courtney
Construction, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Good Experience
It is very easy for my non tech savvy drivers to use. The directions are typically fairly accurate.
CONSThe only think that I would change is how they update. Bringing in the 6 or 7 that we use and updating them 1 by 1 on my computer can be challenging.
Ricky
Transportation/Trucking/Railroad, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2021
Awful company, poor software, ZERO customer service
Awful service. Once they have confused you into signing a contract (so many pages by the way, but no contracts for any other Telematics services...hmmm). They also COLD CALL. Its not the 80s guys. Cold callers are what puts fear into many people at home, the elderly, the vulnerable and its a practice that should be condemned to the history books.
PROSNothing. There are much simpler and cheaper solutions out there from Plant-I and TruTrak. Do not waste your time.
CONSThere are much simpler and cheaper solutions out there from Plant-I and TruTrak. Do not waste your time. I had been cold called by this company as we have a fleet of hire vehicles. I believed I was signing up for two devices for two years but apparently they signed me up for four which was never discussed in our phone calls. We have other telematics providers who during COVID happily offered us a pause in service as we had no work for months, many of our fellow hire companies in London went out of business. Plant-I gave us 4-5 months pause in payments but still kept the tracking live! They then reduced their costs from £8 to £4 per month per unit. TomTom Webfleet best price they could do was £11 per unit...for FOUR YEARS, its laughable. All other services have an app, TomTom do not...it costs extra. You literally could not make it up!
Reason for choosing Webfleet
They cold called and told me their service was great. Having used it I can confirm that out of three telematics solutions our business has used, this is the least featured, most expensive, and good luck getting hold of customer services unless you're trying to terminate your contract
Alexander
Furniture, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Wenn mann überzeugt ist!
Wenn einem ein Produkt hilft und Spaß macht.
PROSDir Performance und das sehr häufig an mehr gedacht wird als man braucht. Somut entstehen neue Horzonte.
CONSDas Webfleet keine Führerscheinprüfung anbietet, ist ein riesen Minuspunkt. Hat uns schon mal dazu bewogen, Webfleet den Rücken zu kehren. Die monatlichen Kosten sind relativ hoch.
Reason for choosing Webfleet
Allein die grafische Anmutung und das alles in Deutsch ist.
Jacques
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Une nouvelle solution pour aider les entreprises avec un produit innovateur !
Les alertes permettent le suivi en temps réel, l'envoi des appels à mes conducteurs, le suivi du temps d'inactivité, le suivi des commandes, etc. Toute personne dans le secteur a besoin de ce système ......... l'investissement en vaut la peine
PROSLe logiciel est un énorme atout pour toute entreprise de transport! Personnellement, je travaille dans le monde du transport de marchandise et remorquage et cela a aidé au-delà de mes attentes. Il s'intègre également à mon système de répartition actuel, permet le suivi régulier ce qui est plus que ce que je pourrais demander!
CONSLa seule difficulté ici réside au niveau de la mise à jour qui demande à ce qu'il soit fait 1 par 1 et c'est un manque de temps que ça coûte il faut changer cette manière.
Luke
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2016
Would not buy again.
Since day one, we have not been able to program a custom report for our needs to verify payroll hours. The software is very complicated to use compared to our old GPS software. I've had several dispatchers and office managers since we began using this system, and ALL of them have trouble with the software and have to call TomTom for help to setup basic components of the software. We have frequent issues with the hardware that require repeated trips to the local installers. One or two vehicles is constantly not reporting properly. We get nuisance reports of "vehicle being towed". Etc. I absolutely regret purchasing this GPS system. Our previous system was much more user friendly, we could customize the reports, and I used it every day. I hardly look at TomTom because it does not quickly give me the data I need.
PROSDriver safety info.
CONSToo complicated, difficult to setup. Unable to create the custom reports that we really need and used to review on a daily and weekly basis. It's more difficult to drill down and see basic information, routes etc. All users in my office complain about this software system and do not like it. Frequent hardware and installation issues, and the local service rep is awful.
SIMON
Logistics and Supply Chain, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
WEBFLEET USE
I have used it for almost 9 years and find it very user friendly.
PROSI like it's ease of use, and the ability to use it on my phone.
CONSCan't really aim any criticism at it. Never had to do the the more complexed side.
Reasons for switching to Webfleet
Cost and quality of product, it was sold well to me
Senne
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2023
Webfleet biedt ons een stabiel en duidelijk overzicht!
Ondertussen toch 10 jaar gebruiker en recentelijk ook de tracking voor Assest aangekocht en hiervan heel tevreden.
PROSWebfleet biedt zowel ingebouwde als draagbare toestellen aan om de voertuigen opdrachten te geven en te volgen. Recentelijk ook de mogelijkheid om via een app te werken op een mobiel toestel. Opdrachten en antwoorden werken in 2 richtingen - zowel van bureau naar chauffeur en vice-versa. Aangezien we dit dan nog geintegreerds hebben in het TMS systeem werkt dit quasi automatisch.
CONSIk zie geen grote nadelen. Er zijn soms dingen die je denkt dat beter zouden kunnen maar dat is minimaal.
Philippe
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Bon produite mais nouveau tarif trop élevé
Bonne produit mais le tarif qui est prévu en 2024 devient trop élevé, dommage
PROSFacile d'utilisation, clair et précis dans la traçabilité des des camions.
CONSParfois il y a des décalages entre la bonne position du camion et la position sur Webfleet.
Frederic
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Efficace !!
Simple, Pratique, Efficace Webfleet facilite le suivi des conducteurs, le suivi des tournées Le contrôle de l'eco conduite et le rapport sue l'émission de Co2
PROSLa simplicité d'utilisation facilite grandement la prise en main, Le suivi des véhicules sur le site web, La tablette à bord des véhicules est trés pratique et appréciée des conducteurs L'enregistrement des tournées régulières
CONSL'exploitation des données sociale via Tachoshare
Franz-Albert
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2023
Bewertung Webfleet
sehr gut, wir sind in der Summe sehr zufrieden
PROSdie Zuverlässigkeit un der Funktionsumfang
CONSkönnte noch günstiger sein als Produkte der Konkurrenz
Reason for choosing Webfleet
Gesamtpaket war besser, einfach ein rundes Paket
Reasons for switching to Webfleet
mangelnde Zuverlässigkeit und schlechter Service
Christophe
Environmental Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
evaluation ortec
Sur les années écoulées pas de grief majeurs si ce n'est la cohabitation de solutions 2G qui allaient devenir obsolètes sans véritable valeur ajoutée du revendeur piur proposer des upgrades
PROSLa facturation visible sur l'application est un plus avec les focntions d'administration
CONSpas d'inconvénients majeurs à déplorer.
Reason for choosing Webfleet
choix le plus pertinent du moment dans les deux agences concernées
Karsten
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Perfekte Verfolgung :)
Super Software, Hardware manchmal zu teuer
PROSMobile Verfügbarkeit, gute Daten aufbereitung
CONSDer Tachomanager hat viel potential, müsste moderner werden wie die webfleet. Automatische übersendung von berichten bei verstössen usw.
Reason for choosing Webfleet
Webfleet ist viel durchdachter als andere systeme
Klaus
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
unbedingt zu empfehlen
Der Gesamteindruck ist das man sich mit dem System befassen muss, dann passt das ganze Produkt.
PROSdas ganze Konzept. Die eigentliche Arbeit mit WebFleet
CONSDas es auch zwischendurch Aussetzer hat.
Reason for choosing Webfleet
Weil der Verkäufer und WebFleet überzeugt hatten
Sinan
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Sehr zufrieden mit Webfllet
Sehr zufrieden mit Webfleet. Sehr gute und freundliche Mitarbeiter.
PROSMir gefällt an Webfleet das ganze unternehmen
CONSMir fällt da nichts ein. Das was ich brauche, habe ich.
Reason for choosing Webfleet
Webfleet ist Perfekt! Da braucht man nichts anderes.
Marcel
Logistics and Supply Chain, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Alles auf einen Blick
Ein tolles Gesamtprodukt mit Weiterentwicklungspotential.
PROS- einfache Bedienung - gute Gesamtübersicht - Tachomanager etwas umständlich zu anderen Marktbegleitern - Dashcam noch nicht ausgereift Thema Datenschutz
CONS- Dashcam noch nicht ausgereift Thema Datenschutz - Tachomanager etwas umständlich zu anderen Marktbegleitern
Reason for choosing Webfleet
- vorhandene Geschäftsverbindung ( Navv Com ) - vorhandene Schnittstelle zu unserer Disposoftware Opheo
Reasons for switching to Webfleet
Livedaten und deutlich mehr Funktionen. Webbasierte Anwendung.
Sebastian
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2023
Tägliche Nutzung
Übersichtliche Arbeitsfläche. Verschiedene Möglichkeiten eine Aufgabe zu erledigen.
CONSMan kann keine Gebiete sperren. Ich muss Wegpunkte setzen damit die Route nicht durch Belgien führt.