All Whip Around Reviews

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Scott

51 - 200 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2022

Ease of conformity

User Profile

Micheal

Verified reviewer

Transportation/Trucking/Railroad, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

A Safe Fleet is a Good Fleet

PROS

The access for my drivers rocks! Also the reporting gives me a quick look at any issues with my fleet.

CONS

No real cons to it. It is superb. I enjoy it and so do my drivers.

Vendor Response

Hi Michael, Thank you so much for taking the time to leave us this feedback. We greatly appreciate your business! So happy to hear you and your drivers have adapted to Whip Around! Best,

Replied January 2019

Scott

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Great product

We are using Whip Around most particularly for Inspection reports on trucks and trailers as well as Inventory control and a mechanics checklist. Thus far, it has been great. We are supposed to be able to combine it with our Verizon Connect account, which we havent figured out as of yet, but it is a matter of time before it gets even better.

PROS

The ease of use is probably the best thing. We did a simple training for our crew one day and started use the following Monday. It was really easy to use.

CONS

Have not really found a con as of yet...

Reason for choosing Whip Around

Price. GoCanvas looked like a good product, however they wanted WAY too much money. They gave us a deep deep discount but we had to make the decision way too soon. And even WITH that discount, Whip Around beat their price. The price is based on how big your fleet is which is MUCH better than the platform GoCanvas has. Our other option was design our own app, which was going to cost us $20k+ and just really wasnt worth the effort.

Vendor Response

Thanks so much for your review Scott and yes we now have an integration with Verizon Connect. We a keen to continue to develop this and improve the customer experience. Please contact your account rep at Verizon Connect to get your credentials to connect the two accounts. If you need help with configuring it please let us know via the online chat. We are there 24/7 to support you.

Replied May 2019

Cassandra

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

What I wish it had

Its great for pretrips but other than that trying to use anything else I have struggled with bugs or just a release of the feature to early to where it really needed more thought and development. I hope to see some corrections of the current features to make it more used friendly on all platforms.

PROS

The inspections tab works great its user friendly on both driver and mechanic side and I don't have any issues there.

CONS

1) I wish you could make assets available to more than one group. I want to separate my mechanics and drivers since they have separate forms but I would then have to have 2 of every asset making me pay double. 2) I wish you could achieve vehicles. We have had trucks get totaled and we have to keep pretrips for records but we don't need to keep paying for the asset to be active when we don't have it any more. 3) I wish the phone app was more comparable to the computer. There is so much you cant get to or navigate on the phone and it makes it hard when you out in the shop trying to look through inspections and work orders of the truck you are trying to repair. The app overall is just not user friendly for mechanics which makes it hard to teach them to use it. 4) This would be a great tool for mechanic shops if you found a way to make a customer asset for vehicles not owned by the company.

Lee

Facilities Services, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Whip Around for the Custodial Company

PROS

When we first set it up the staff at Whip Around helped us upload all of our vehicle information and showed us how to upload past vehicle repairs. They took our existing vehicle inspection checklist and uploaded it very quickly. It was all quick and painless. Now Whip Around is home to all our past repair documents and makes it so easy to look up warranty repairs.

CONS

Product is easy to use. Our greatest challenge is getting our staff to consistently turn in their inspections. I'm currently looking into integrating Whip Around with Microsoft Teams to see about getting it more consistent.

Christopher

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2021

Robust, yet simple fleet management. I highly Recommend it.

PROS

Whip Around is a critical part of managing our fleet. It allows our drivers to easily go through a custom checklist pre- and post-trip, which will email the admins of any failures or maintenance issues that are found so they can be quickly resolved. We also use Whip Around to track the miles and have set custom notifications at certain milestones for maintenance BEFORE it's due so that we can plan for downtime, etc. The maintenance module allows us to easily run repots on the overall costs per vehicle which helps us project allowances in our budget quite accurately.

CONS

The app is always in the portrait orientation. It would be great if when you turned the device it went into landscape.

Reason for choosing Whip Around

We loved how simple the interface is and the staff was helpful and sincere. The pricing structure was simple and cost effective.

Bryan

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Running a Transportation Company for the First Time

I often tell folks, if I didn't run a transportation company I'd be the national sales manager for the U.S. for Whip Around. I'm 100% on the team.

PROS

The ability to save, sort and analyze data without a team of staff to transfer paper spreadsheets to complex excel files.

CONS

While the platform design and function has certainly improved since the early days, and I'm pretty sure our company was one of your first U.S. subscribers, there is always room for growth in user/admin functionality and site navigation. But I'm confident you have people already on it.

Reason for choosing Whip Around

At the time they did not offer the same services. Although they have been moving into that technology sphere more as of late.

Jeremy

Recreational Facilities and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Lifesaver

I stepped into a situation with 30 Recreational Vehicles with varying conditions and I was drowning trying to figure out which units needed what work. After researching and receiving demos from multiple providers, I did a trial of this and was sold. The utility of this tool is great and I cannot imagine trying to keep track of all these units the way we had before I bought this business.

PROS

WhipAround understands what's important about finding, managing and resolving defects to a vehicle. From start to finish I can digitally facilitate this aspect of my work, keep straight the status of the units, communicate clearly to several stakeholders, including insurance companies. The interface is intuitive and I can navigate around it easily with links to an inspection, a defect, a form, an asset readily available.

CONS

There are times that my inspections (which can take over an hour) will time out and I will lose my work in the middle of it. Doesn't happen often, and I think it might be if my phone switches from wifi to cell signal, but it has been frustrating. I also wish I had access to landscape photography and larger resolution images if needed.

Reason for choosing Whip Around

The ability to track a defect to a work order, and it's ultimate resolution.

Glenn

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

GlennM

The online help is very quick and useful when training new admin users.

PROS

Ease of creating forms that include photos to be input by drivers. Easy for drivers learn to use right away.

CONS

having to create a 'team' for each driver/asset.

Reason for choosing Whip Around

Ease of use by drivers and admin staff. Effectiveness of reporting to admin.

Marco

Environmental Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Great one stop shop for maintenance overview

Great Product that keeps my fleet on the right side of DOT compliance.

PROS

User interface is intuitive and really easy to use. The overview for a driver and his tasks he needs to complete are easily identified and performed leading to 100% compliance.

CONS

Nothing really.....We find the software meets our needs nicely

Reason for choosing Whip Around

Need Enterprise solution to make effective checklists etc. The more cost effective and comprehensive solution was to incorporate Whip Around

Andrew

Automotive, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

review for vehicle inspections

we tried out several vehicle inspection apps, some were great however not budget friendly. whiparound meet both our needs of being functional and budget friendly.

PROS

easy to customize, easy to use for back end users and users

CONS

hard to find in app sort for users.

Reason for choosing Whip Around

you all offered a very similar product but at a better rate, also very easy to work with during trial period.

Vendor Response

Thanks for the review!

Replied June 2019

Joseph

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2022

My review of Whip Around

It has been a game changer, no more need for paperwork to be printed, used by drivers and mechanics, inputted into the system and then stored in a file, everything is digital and can be pulled up in seconds. Tracking the fleet is so more easier and faster, its a great product! I used it at my last job and when I moved to Montana and was hired here, this product was one of the first things I recommended we start using.

PROS

This product took minutes to set up and get my fleet drivers logged in, theirs is very little room for error and the ease of using this product even for non techy drivers is incredible. They log in and follow the prompts to do pre/post trips, fueling, and repair work orders.

CONS

At this time we haven't had any issues using this product, simple instructions for drivers and the mechanic to use. Following up on work orders, and the mechanic and supervisors can monitor drivers to make sure they are compliant with FMSCA and company policies

Reason for choosing Whip Around

Whip Around has been an asset for the company in many ways, cost, ease, and quickness of getting the information is great.

Reasons for switching to Whip Around

Being able to use your personal phone and follow the prompts to check the fleet was faster and less costly.

Dan

Verified reviewer

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

People actually helping people -

My interactions with the Whip Around crew has been great. They are actually people - can you believe that!? People helping people in an attempt to make their software better, make your jobs easier, help you solve problems and eliminate wasted time... its crazy. When I send a message to their support team on the website, I get a response (sometimes from a robot, but even the robot is helpful and a real person will be with you within a couple minutes); when I call I get to talk to someone; when I email I actually get a response - they even follow-up with appropriate calls and emails. Super great group to work with. The software has been easy to implement (given proper time to create the forms) and the way we were able to create and customize these forms has sped up the drivers times on completing pre-trip inspections, reduced the number of faults missed, and decreased our maintenance turn-around so that our vehicles are kept road-ready more often. Implementing and using Whip Around has been a very positive experience for us.

PROS

I would change the question to ask "What DO you like most..." as we don't plan on eliminating the use of Whip Around anytime soon. It has saved us a ton of time by digitizing and streamlining a cumbersome paper data-entry process. That benefit just by itself, ignoring the other utilities of Whip Around, more than justifies its low-cost (which is another great benefit).

CONS

There is only one small con that I can think of currently - It would be amazing if the system would auto-log drivers out after X amount of time being idle. This issue also falls on our drivers for being forgetful or non-observant, but auto-logout would eliminate the "oops, I didn't realize I was on another drivers account" hiccups.

Vendor Response

Hi Dan! Thank you so much for taking the time to leave us this feedback. We are currently in discussion about the auto log out for drivers. I will be sure to keep you in the loop with this. We appreciate your business and are so excited to continue working with you!

Replied April 2019

RITA

Renewables & Environment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

One of Our Best Tools

From the moment we expressed interest in this product, we have had a great experience. Their customer service is always available and always helpful. I've expressed interest in having other features before and they listened. This is a great company with a great product. This is one of the best tools we have in our DOT Compliance program.

PROS

Whip Around is easy to set up and use. Driver training can be done in minutes. Also, the card system it uses can be tailored to your company's needs, and our drivers actually like doing their inspections this way. I have no doubt that our drivers always did their inspections, but getting them to correctly fill out inspection forms was a nightmare. With Whip Around, all the problems I had with paper inspection forms were solved and I am getting more complete inspections than ever before.

CONS

At this time, I have no cons to report regarding Whip Around.

Reason for choosing Whip Around

It was easier to use and had more flexibility in adapting it for our company's needs.

Johnnie

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Pre and Post Trip Reports

We just recently had a training conference call and webinar last week with members of our management team and Whip Around. They were very knowledgeable and informative. CSR was fantastic in answering all of our questions.

PROS

We use Whip Around every day for our Pre and Post Trip Inspections for our entire fleet which is about 30 trucks and drivers. It's very simplistic for the administrator as far as customization. And it's very easy for the end users (our drivers) to use. It also helps our Fleet Maintenance Department track faults and needed repairs.

CONS

Our company has been using this software for the last few years. However, being new to the company, I personally have only been using it for the past 5 months. But so far, I can honestly say, there's not too much this software is lacking.

Mike

Construction, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Best Inspection APP out there

whip around is always moving forward and there to tell me about new updates and stuff. cant understand how the could have such great pricing.

PROS

with a large construction company there are a lot of moving parts and vehicle maintenance needs to be maintained. I have 24 Utility trucks and 2 peterbuilts and this app based program really helps. what first attracted me to it is how simple it looked for my field techs, my thoughts where not only the money to start a program but all the training that would have to take place but this app is so easy there was hardly any training at all. the back office features are great too, I can control almost anything and if I need help support is just a chat away. I highly recommend for any size fleet.

CONS

I would like to see whip around spread to other sectors of fleet management like ELD systems and GPS programs so I can have it all under one program.

Vendor Response

Mike! Thanks so much for taking the time to write such a great review of Whip Around. We have a lot of great new features coming out so stay tuned!

Replied May 2019

Corinna

Warehousing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Happy Review

So happy I learn of whip around it has saved me so much desk space by not having everyday paperwork sitting to be signed off or waiting for work to be done. I up load the issue and what equipment needs worked on and send email to our mechanic he then signs off with his statement when done that SIMPLE.

PROS

How easy it is to review all faults or non faults,I can follow every piece of equipment in now time,or if an employee isn't signing in,great tracking .

CONS

well I'm a slow learner, it took me a couple of trial's and with the help of support i got a lot figured out!!! do i have it all figured out no but as i move forward i feel confident or i call support.

Vendor Response

Thanks for the review. It's great that Whip Around is helping you out so much!

Replied May 2019

Zachary

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Great Software to Keep Track of Maintenance Schedule

Our team has been very pleased with Whip Around. It has developed into a vital role in our company and we hope to continue to take advantage all the software has to offer!

PROS

With Whip Around we have been able to manage our trucks maintenance in an efficient way. This software allows us to easily see when our trucks are due for a oil change/PM and to keep track of our scheduling. Our technicians are able to complete daily pre-trip and post-trip inspections on the software and then it quickly relays the information to our management team. This keeps us organized and ensures our day will run smoothly.

CONS

On Whip Around there are a lot of features that may overwhelm some customers. It can be tough to dive in to all the capabilities the software truly has.

Ryan

Airlines/Aviation, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING: