About CXT Software

CXT Software is a logistics solution that helps businesses manage and resolve challenges in on-demand logistics and routed operations.

It is an on-demand courier solution that enables staff members to manage last-miles and optimize routing. It allows organizations to manage drivers, dispatch processes, and clients.


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17 Reviews of CXT Software

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

March 2019

User Profile Picture

Andrew from Transportation Marketing Services Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

I love XDispatch!

It works. No problems. I was nervous switching to the hosted solution, but it is more reliable than when I hosted on my own onsite server. The cost seems fair for what you get, a complete solution for your delivery company. XDispatch is constantly evolving, it will never be obsolete, making it an excellent investment. It is far more robust than I can explain here. I am totally satisfied, just ask any of the salesmen from other solutions that I continue to rebuff.

Pros

The #1 reason I have been with XDispatch for 20+ years is that they listen to the users and make the updates we request. Our industry is constantly changing, if our software can't adapt, we are out of business. XDispatch leads the way with integrations, allowing customers to use an API to inject orders into our system, and receive status updates back. With XDispatch we can export our sales directly to QuickBooks accounting software. The suite includes the Nextstop app that our couriers use. Nextstop allows us to communicate orders and receive status updates using 2-way data rather than relying on voice. This allows for greater efficiency in our dispatching. I request a LOT of custom queries and reports which they are happy to help me with. these are generally made available to all customers. This helps keep the software relevant as the community of XDispatch users is constantly thinking up the tools we need to succeed, which are then shared with all.

Cons

Changes I has requested get buried in the release notes for the updates, so sometimes I do not know that changes I requested have been implemented until I stumble upon them. But that seems to be less of a problem lately, the engineering team has been better at letting me know when my requests are being rolled out, and even checking to see if it is working as expected. I am sad that CXT no longer has an annual user's conference. This was my favorite industry event of the year. Getting together with the engineers at the bar and explaining how we use the software on a daily basis, often reveals that we are using features in unexpected ways which results in the software development path being altered to adapt to the users unexpected behavior. I really miss this.

Response from CXT Software

Replied February 2021

Thank you for your wonderful feedback Andrew. We certainly enjoyed the past conferences and hopefully, we'll still meet up face-to-face at the industry shows.

April 2021

Don from ZBO

Company Size: 51-200 employees

Industry: Medical Devices

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great Courier Software

Amazing, they set us up with training videos to start then we worked with CXT specialist that help set us up and customized what we needed. then when we went live we had the specialist on a zoom call with us for the first day.

Pros

We are really happy with CXT software so far it has a lot of features that come in handy for our needs. We deliver medical devices and being accurate is a must . Cxt has the ability for us to upload a photo from dispatch and our customers portal of what is being picked up and the couriers can see what they are picking up. Big game changer for us.

Cons

The driver tracking could use a overhaul

Reasons for Choosing CXT Software

being able to add a photo of the pick up that could be viewed by the driver

Reasons for Switching to CXT Software

Cxt has the features we are looking for.

March 2019

Matt from Diligent Delivery Systems

Company Size: 201-500 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

March 2019

CXT - Jack of many trades...

Overall, CXT is very functional. It does what we need, it just doesn't always handle things in the most logical or straight forward way. CXT is a great system for on demand orders, but seems to need a lot of work when it comes to routed work, and even some on demand/routed hybrid models. I'm not about to throw CXT to the wolves, but I wouldn't jump in front of a bullet for it either.

Pros

One of the best things about CXT is that once the system is configured properly, i can rest easy knowing that everything will be handled properly without much involvement from operations or IT. The UI is not kluge, and once you know how to get around the system, its pretty easy to understand.

Cons

The system is not easy to get a grasp on out of the box. The knowledge base available is written for someone who has experience in the system, does not explain how each feature corresponds with others, and generally leaves one with more questions than they started with. CXT seems to do a lot of things, but nothing exceptionally well. We are often guided toward custom features, or custom work in order to accomplish certain customer requests. In many cases, it seems the CXT support staff leans on us as a customer to design the custom work, where it would be nice if they were able to pull from their industry knowledge, and knowledge of the system to suggest options to us. In many support calls, it takes several back and forths to explain our customizations, or how our system is set up before we can move foward with any troubleshooting. I'm not generally impressed with the knowledge of the support staff on some of the tougher questions that are presented.

April 2021

Sara from ZBO

Company Size: 2-10 employees

Industry: Medical Devices

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2021

CXT Software Review

Pros

I love that we can attach pictures to orders. This really helps the coordinators, drivers, reps see what has been delivered exactly and where it is in the hospital. The dispatch board is easier to use and manage. Like the GPS tracking feature and X tracking. The fact that it auto sends the reports at the end of the day is great. And the option to auto dispatch over the weekend to our on call driver is extremely helpful. All in all it's much better than the previous.

Cons

There isn't much that I don't like about the software. There were some issues with the GPS tracking of the drivers not updating their current locations so we didn't know where they were at. It doesn't do it as much anymore but from time to time it will. We have had some issues with the software the last two weeks where it was down, and when orders were being put in the date and time were being entered as future orders so they weren't showing up on the current dispatch screen. Both times we called support, they were in a meeting so we couldn't talk to anyone right away.

Response from CXT Software

Replied April 2021

Thank you so much for your review Sara, we're always striving to be better and your input helps tremendously.

March 2019

User Profile Picture

Tim from Xcel Delivery Services

Verified Reviewer

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2019

Overall a great software and value for Logistics / Final Mile Delivery companies.

Overall, the software has in depth features that allow us the flexibility to handle most of our customers' needs. The mobile application is simple for the drivers to use and gives us countless features to help us get real time information to and from our drivers. I would definitely recommend the software to others.

Pros

Final Mile Delivery company customers all seems to do things differently and our business revolves around providing that flexible and varying service. X Dispatch from CXT Software provides that flexibility. There are often multiple ways to do one task and each is there for a specific reason. The con to that is some may perceive the flexibility as a negative if their business model is simple, but most will eventually learn as they grow that the flexibility is not just a positive, but actually a requirement to operate effectively and efficiently.

Cons

I wish that X Dispatch had better dashboard features to let me see and create live feeds of information that are vital to my operation. We need to be able to see exceptions that happen in real time and have a way to track and react to them, without having to look for them. I can do that manually now through a reporting feature, but I would like a better way to have that information automated for me and my customer service as a result of that exception tracked in the system. I also would like to see the handling of photos that are drivers take, the internal review process of those photos and the ultimate sending of those approved photos to our customers to be handled in a more graceful fashion. Right now it is all manual.