--- title: "FloristWare Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FloristWare. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FloristWare is a good fit for you!" source_url: "https://www.softwareadvice.com/floral/floristware-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Point of Sale Software](https://www.softwareadvice.com/retail/web-based-point-of-sale-software-comparison/) / [FloristWare](https://www.softwareadvice.com/retail/floristware-profile/) / FloristWare Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/floristware-profile/) Reviews # FloristWare User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 40 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 33 reviews (83%) - 4 stars: 6 reviews (15%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## FloristWare customer reviews Showing reviews 1-25 of 40 (page 1). ### Makes it easy for us to communicate with buyers! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros For things like poinsettas and other seasonal color, this software makes it easy for our nursery to keep track of our customers at our nursery. #### Cons After a time, we phased this piece of software out to go with one large platform to keep our CRM on. --- ### Reasonably priced, user friendly, grows with our company - Overall rating: 5/5 - Reviewer: Joan C. - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use, all employees have had no problem learning how to use the program. The marketing features like reminder notices and the customer points has been of great value to increasing sales and customers love the reminders and points. The staff at FloristWare has always been terrific to work with from explaining a feature to resolving any issues that have ever arose. The owner is a pleasure to speak with and try to accommodate special request. My favorite part is that I am not stuck with over priced software of computer equipment if I ever change my mind. #### Cons My least favorite thing about this software is the number of screens that I have to go through when entering a sales. Really is not a big issue but I would much prefer 1 or 2 pages to finalize a sale. #### Vendor response Thank you for your feedback Joan. Based on comments from you and other clients we made changes so that orders can be entered on a single screen. Replied January 2024 --- ### Overall great product, but can be better. - Overall rating: 3.5/5 - Reviewer: Patrick B. - Industry: Retail - Product usage: Used unspecified for less than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4.5/5 - Functionality: 3.5/5 #### Pros Pretty straight forward, especially for inputting orders. Easy to keep track of orders and deferred and held. Cashout and end of day reports are straightforward and easy to follow. #### Cons Can be glitchy at times, long orders such as wedding have been lost without the ability to get the information back. Better tracking of already paid, deferred orders would be nice. Less steps for quick cashouts. The loading time between clicks can take centuries sometime. Less clicks and would be great for those busy and quick sales transactions. Keyword searches for orders. Need to be email to email refunds and returns. --- ### Great POS created specifically for florists and floral industry - Overall rating: 5/5 - Reviewer: Amra K. - Industry: Retail - Product usage: Used unspecified for less than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Very easy order taking process with the ability to instantly email invoice and/or delivery confirmation. Excellent marketing tools. Ability to email wedding quotes. Hot spots and message shortcuts save a lot of time in order taking process. POS keeps the history of customer purchases and their average $$$ spent. The best part: FloristWare is independent software which can be used with any computer (Florists will understand when I say - not required to buy equipment and or credit card processing system) With FloristWare you buy your own equipment in any store or retailer you want, and you use any credit card processor you want. Now, wait for it - you can cancel at any time. #### Cons Delivery routing module is the only thing missing in this software. #### Vendor response Thank you Amra. Based on feedback from you and others we added floral delivery management and route optimization features that have proven very popular: https://www.floristware.com/features/delivery-management-route-optimization-for-florists Replied January 2024 --- ### The best thing since pen and paper! - Overall rating: 5/5 - Reviewer: Rivers R. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros FloristWare immediately simplified sales tax calculations cut our bookkeeping costs by 75%. It allows all of the customer tracking information we need including historical purchase patterns, customer contact and billing information, and customer preferences. Inventory control and sales reports are generated in an instant and things like staff performance and sales breakdowns are available in every imaginable configuration. FloristWare gave us back our Sundays! #### Cons A few less steps/screens in the order process would be nice, but FloristWare does have the ability to include multiple orders in one sale which is a great feature. #### Vendor response Thank you Rivers. Your feedback was very helpful and we made changes to the user interface so that now all order information is on a single screen. Replied January 2024 --- ### long term floristware user - Overall rating: 4.5/5 - Reviewer: melissa m. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I feel that Floristware is an affordable and reasonable alternative to comparable industry products. It performs reliably, produces great results, and is an incredible value to an independent florist, regardless of size. The ability to expand to other stations as needed, and on demand is a true value. Also the basic requirements and lack of specialty demands for hardware should keep this system on the forefront for independent, value minded florists searching for a great POS. #### Cons Floristware performs very well and relies on user input, the more you do with your system, the more it does for your shop in the long run. Not a complaint or quality issue, just a required commitment from it's user makes it an even better product. --- ### FloristWare is an excellent shop management tool! - Overall rating: 5/5 - Reviewer: James L. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FloristWare is super easy to use and makes staff training a breeze! It integrates to my website and to wire service networks eliminating the need to retype incoming web and wire orders. It tracks orders from the sale to the design bench all the way to the final point of delivery. It stores customer histories and life events like birthday and anniversaries so we can recapture customers we have already pleased. FloristWare handles wedding and event quotes and payments and incorporates credit card processing and a cash register function all into one! #### Cons Waiting for version 5 to come out; but it will be out of beta very soon #### Vendor response James – your feedback was so helpful and made our most recent versions a huge improvement. Thank you. Replied January 2024 --- ### Floristware review - Overall rating: 4/5 - Reviewer: Joanna A. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Floristware makes it easier to take orders from repeat customers saving boat loads of time especially during holidays. It also makes all orders available at your fingertips for easy reference. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Floristware saves time and is easy to use even for computer shy people. #### Cons It's designed for accrual basis accounting only. --- ### So happy to use FloristWare - Overall rating: 4.5/5 - Reviewer: Rosemary L. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros FloristWare allows for easy communication of quotes, invoices and receipts. We know that repeat business often comes from a customer locating an old FloristWare receipt. The folks at FloristWare are responsive to the changing retail landscape and offer great added benefits to their clients like webinars. The service department is excellent and help is a quick call away when we have questions. #### Cons There is very little I don't like about FloristWare. It does everything I need. New features are continually added to the software, and older features are updated regularly to allow superior customer service from us to our clients. --- ### Fast, prompt, competitent, respectible and easy to talk to people who help. - Overall rating: 5/5 - Reviewer: Dodie G. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once you learn it, it does what it needs to do for us and our shop. We can contact the support team at any time. --- ### love it - Overall rating: 4/5 - Reviewer: Alanna V. - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered Overall i am very happy with Floristware. The staff find it simple. It has a simple user interface and has so many features. It acts as a marketing tool, reminders, loyalty programs, free training, inventory, recioes, reports, order history, quoting, punch clock, accounts, statements and wire integration. The cons would be they never update it. You cant access it from home. There are occasional glitches that are problematic, it can be slow and you cant email statements. Overall though I love it and would recommend it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you for your feedback Alanna. I believe we have addressed the things you mentioned like the ability to email statements – that was a great suggestion and much appreciated. Replied January 2024 --- ### Can't Say Enough Good Things! - Overall rating: 5/5 - Reviewer: Joan C. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered We have been using Floristware since 2008 and couldn't be happier. Floristware handles everything from internet orders to accounting with precision and ease. Mark and his team couldn't be more delightful to work with. Lucky for us we have had so few issues over the years that other than set up, updates, and when we have added a new computer, we have not had to call for support. Floristware does everything in the florist business we need it to do at a fantastic price. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### They Understand The Flower Business - Overall rating: 5/5 - Reviewer: Robin S. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered Everyone I have dealt with at FloristWare truly understands the flower business. They say they only hire people that have at least five years in retail floral for support roles and it shows - they understand the industry which is good because I don't want to have to explain it to them. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### our partner - Overall rating: 5/5 - Reviewer: SHERYL L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I have used FloristWare for over 10 years and would recommend the system to any Flower Shop to run their front end/pos management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use, great reporting abilities and superior support #### Cons for all of the years I have worked with the FloristWare system I can not list a Con #### Vendor response Thank you very much Sheryl. It is an honor to work with you. Replied August 2025 --- ### Daily user of Floristware for 4+ years. Excellent experience - Overall rating: 5/5 - Reviewer: Cory L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Customer service, although not available immediately upon a phone call, is exceptional. Extremely fast and responsive to emails and remote assistance is established easily if necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Non proprietary software (FTD or Teleflora). Works with all sorts of hardware set-ups, easy to get started. #### Cons Multi screen order entry makes order taking difficult at times. Sales reports are sometimes lacking in terms of filtering capabilities. While I love the "Progress Tracker" delivery module of this system, a "Map All" function would be a nice addition. #### Vendor response Thank you very much Cory. Since you posted this review we have added a floral delivery management mapping/optimization feature that does exactly what you were looking for https://www.floristware.com/features/delivery-management-route-optimization-for-florists Replied January 2024 --- ### Floristware won me over from the start and hasn't disappointed - Overall rating: 5/5 - Reviewer: Annette H. - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Floristware is not only a POS, recording sales transactions and facilitating credit card processing. It's also a complete marketing and reporting system. Reports are dynamic and robust - anything I need to measure, in any time frame, I can get from Floristware. If the hard-coded reports don't do it for me, the report data can be exported to Excel and manipulated there. I can gather informed data on my customers and reach out to them from a position of strength knowing that I can measure their shopping habits with me and contact them in various forms with targeted marketing campaigns. The vendor is superb - friendly, responsive and dedicated to the support of their customers. Floristware is a partner in my business, not just a tool. #### Cons There is so much Floristware can do, that it takes awhile to learn it all. I've been using the system for over 7 years, and recently learned a few things that I never knew it could do. I know they have reached out with webinars and training sessions, but maybe it's more incumbent on me to seek out more information from their web site. On the other hand, if I want to do something and can't intuitively figure out how it's done, a simple email to Floristware support gives me the answer in short order. --- ### one of the best i have used since i have been in the business - Overall rating: 4/5 - Reviewer: Clifford W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered I love this software and its so easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros what i like most is the ease of use of this system #### Cons standing orders we have to add each one in individually instead of hitting a button and it prints out every week till you cancel it #### Vendor response Thank you very much Clifford. Your feedback was appreciated and we added subscription and standing order features that have proven very popular. https://www.floristware.com/features/floral-subscription-standing-order-software Replied January 2024 --- ### Floristware Is Amazing - Overall rating: 5/5 - Reviewer: Keith M. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered We love the product and can't say enough good things about Floristware. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a Busy Floral Shop, Floristware helps keep our orders on track. We love the software, ease of use and all the bells and whistles. #### Cons Would love some automatic pop ups, or print-outs, of standing orders. #### Vendor response Thank you very much Keith. It's an honor to have you as a client and a pleasure to work with you and your staff. PS We added features for dealing with standing orders and subscriptions that have proven very popular: https://www.floristware.com/features/floral-subscription-standing-order-software Replied January 2024 --- ### Perfect for small flower shops! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered This software has kept our small shop organized. Easy for all employees to know what is happening with each order. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a shop with three employees, this software works great! It allows us to smoothly run the shop and stay organized. We can process cash and carry sales, pick up orders and deliveries with ease. We have not missed a beat while having this system. Little training is needed. Very user friendly. #### Cons Some of the times, there seems to be too many steps to end a transaction. --- ### Our clients are absolutely thrilled - Overall rating: 5/5 - Reviewer: Ryan F. - Verified reviewer: Yes - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros The software itself is easy to use and clearly designed with actual flower shop experience in mind. We have many clients using FloristWare and it has proven to not only be a very popular choice, but users stay with the system a long time and typically become ardent brand advocates. The FloristWare team offers exceptional customer from the initial sales process through setup, training, and ongoing assistance. They are prompt, courteous, and very invested in the success of their clients. #### Cons There really isn't much to dislike, and the dev team is very responsive to input from customers. Working alongside the FloristWare team (we have many mutual clients) we have been able to quickly and effectively tailor integration solutions to meet the needs of our users. --- ### I've used Floristware since I first opened my shop, and have never regretted my decision. - Overall rating: 5/5 - Reviewer: Annette H. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Floristware is more than just a POS - it's also a customer service database, a marketing engine and an inventory management system. It doesn't just report our sales; it increases our sales. It does everything I need, and produces every report I want ... and even allows me to export data into a spreadsheet so I can produce reports and graphs on any aspect of my business. It's simple to use, with intuitive features to get up and running in a short amount of time. Like any powerful tool, however, the more you put into it, the more you'll get out of it. To maximize its full power, the user should be long-sighted, and willing to think strategically about their business, so as to create the sales accounts and categories that will best track desired performance measures over the long term. I couldn't be happier with the Floristware POS system. But the icing on the cake is the people who create and support it. Users will always have questions. The Floristware support team is always there to quickly answer questions and assist with any issue. They're the best. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Ok option for Florists - Overall rating: 3/5 - Reviewer: Melissa J. - Industry: Retail - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Floristware is not proprietary, so you can board with a processor that you like. There are features that are designed specifically for florists, creating special orders and deliveries. #### Cons Upgrading system can be cumbersome and expensive. Customer service needs results in long waits and call backs that take a while #### Vendor response Thank you for your feedback Melissa. Sorry that you had to wait for support. We are somewhat unique in offering phone support, and our clients only ever deal with real people (never AI or chatbots) that have at least ten years experience in the retail flower business. We have also added a chat option (manned by real people right here in North America) for people that want faster responses. Replied January 2024 --- ### Use this daily!! - Overall rating: 5/5 - Reviewer: Joe O. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use this software at a floral shop that i co-own, very easy to use!! #### Cons Thing i like least is the icons could be a little bigger as they are kinda hard to see sometimes --- ### Great Product, Great Support - Overall rating: 5/5 - Reviewer: Mike A. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to see average purchases was great. Staff can easily see what a returning customer spends and then recommend similar products. Also ability to set reminders for birthdays and anniversaries was very helpful in making outbound calls. #### Cons The backup process was originally very slow for us. The computer we were running it on met the min specs but just barely. We changed the computer out and backups became much faster. --- ### Floristware software - a GREAT independent POS option for florists - Overall rating: 4.5/5 - Reviewer: Timothy H. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Functionality: 4.5/5 #### Pros I have worked with this software for years. I have visited dozens of shops running FloristWare and they're all happy with the product, the support and the continual development. #### Cons What I like least about Floristware is the colors - sometimes red on yellow is tiring on the eyes. Though I believe that is being changed in the latest update. #### Vendor response Thank you for this Timothy. Yes, the old color scheme was a little much and we changed that in our recent versions. Replied January 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/floristware-profile/reviews/?page=2) --- FloristWare Reviews, Pros and Cons - 2026 Software Advice