CharityTracker vs Panorama
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.6 / 5
3.2 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.4 / 5
3.4 / 5
Last Review Written
May 20, 2024
April 20, 2023
Pros/Cons
Pros
- I love the usefulness for our organization that runs a food pantry and works with our community to better help those in need. We want to help people become independent and self-sufficient.
- They help generate great reports of everything and that is helpful for both keeping records and making presentations to the district representatives.
- CharityTracker is a pretty cool idea and is pretty easy to navigate. The idea behind this is great, especially for someone who is in the nonprofit industry.
Cons
- We were not able to keep names of disaster victims associated with the name of the disaster by which they were affected.
- It is also disappointing that the local Trustee's office is no longer covering the cost of the software, which will lead to more agencies dropping it because they cannot afford to keep it.
- Identifying the most needy in our community. Avoiding those who would abuse the system.
Pros
- The overall experience has been positive and does help us keep track of our donor database and donor amounts, which will help us create a capital campaign and other fund-raising opportunities.
- Thank you FirstGiving, but a BIG THANKS to Nick and Camille for doing such a great job everyday in helping people and organizations like the Ronald McDonald House produce successful events.
- Our success and experience with FirstGiving has been great. One of the criteria in selecting fundraising software for our Charity was support; what type of support would be offered and at what level.
Cons
- Customer Service is the Absolut worst!!! I have never been treated with so much disrespect.
- I have had to complain twice about the same technical issue. The problem takes weeks to get fixed.
- Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
