CharityTracker vs ShipStation
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.6 / 5
4.5 / 5
Customer Support
4.5 / 5
4.4 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
May 20, 2024
October 2, 2024
Pros/Cons
Pros
- It allows us to offer a more holistic approach to serving our community. We are changing the question from "how can we help you?" to "How can we help you not be reliant on our services.
- The reports are awesome and so useful in reporting back to the agencies how their resources are being used. We are eventually looking to expand into other features.
- I love the usefulness for our organization that runs a food pantry and works with our community to better help those in need. We want to help people become independent and self-sufficient.
Cons
- We were not able to keep names of disaster victims associated with the name of the disaster by which they were affected.
- It is also disappointing that the local Trustee's office is no longer covering the cost of the software, which will lead to more agencies dropping it because they cannot afford to keep it.
- Identifying the most needy in our community. Avoiding those who would abuse the system.
Pros
- Automation rules are good and there is a great inventory system. I also love being able to bulk upload.
- It is perfect for a one-person business like myself and it removes a lot of manual work for me. I love it.
- They’ve been great - easy to use product, amazing customer service and support, and for a reasonable price. I can’t recommend them enough.
Cons
- Also, the UPS damage claim process must go through Shipstation and it can be very frustrating.
- On and off randomly it will not print the shipping labels, but will purchase the shipping. No way to communicate with a live support person, all through back and forth useless robotic email and chat.
- Even if you just shipped it that day. Packing slips are awful too.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
