CrunchTime

RATING:

4.4

(15)

About CrunchTime

Crunchtime is how the world’s top restaurant brands achieve ops excellence in every location. Our software is used in over 100,000 locations in 100+ countries to manage inventory, labor and scheduling, learning and development, food safety, operational tasks and audits. Crunchtime enables customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys, and P.F. Chang's to control food and labor costs, and deliver great guest experiences. For more information, visit Crunchtime.com.
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CrunchTime Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for CrunchTime

1 - 5 of 15 Reviews

User Profile

Ramon

Verified reviewer

Restaurants, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Crunchtime your restaurant back of house experts

We have been using Crunchtime for a very long time, I would say around 8 years. It has always worked well and our experience has been exceptional. We purchased another company some time ago which used a product from the competition and we decided to try it out for a while and then decide if we would migrate away from Crunchtime or migrate the new additions to Crunchtime. After discussing with the users it was an easy decision to migrate the new restaurants over since Crunchtime's features set is much more complete than that of the other system that we tried.

PROS

1. Cloud based software as a service 2. More features than the competition 3. Easy to integrate with different systems 4. Willing to adapt to business needs 5. Will take good ideas or suggestions from clients and upgrade system adding benefit to all customers

CONS

1. Some processes were easier to execute on the fat client that has been discontinued 2. They did not have native integration with some POS until last year. But they did provide us a third party that helped with that and we used them in the mean time.

Reason for choosing CrunchTime

Crunchtime has a lot more features and they are more willing and available for integrations with other systems. Right now we integrade Crunchtime with our POS and with our central accounting software which saves us a lot of time in processing different information that goes to and comes from our restaurants.

Sara

Restaurants, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Inventory Management

Would recommend Crunchtime to anyone looking to solve for cost of goods and labor. There are a great deal of reports and functions in this database that help your teams from restaurant level to C-level make better business decisions. The customer service team is quick and helpful which makes resolving any issues that may arise less stressful.

PROS

Accurate and reliable food and beverage costs. Reporting abilities from micro and macro levels. Consistency

CONS

Learning curve with new users can cause issues with ease of use.

Reason for choosing CrunchTime

Crunchtime fulfilled more of the business needs we were looking to solve for.

Thomas

Restaurants, 1,001-5,000 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed August 2018

Still working out bugs

Although their support team struggled, they were courteous and understanding in regards to wanting to help.

PROS

It works when data is entered absolutely correct. The finite details of statistics and projections are a little out there.

CONS

Customer support, at least half the time seemed to be learning their own product when I called in. Most of my questions or concerns required a call back by their team.

Gary

Food & Beverages, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Greatest Inventory System

I have had nothing but good experiences with CrunchTime. Their support is the best I have dealt with compared to any other software I have used (especially than any of the multitude of POS support teams I have dealt with).

PROS

The best part about this software is how highly customizable it is in order to meet our business needs. The purchasing controls and the way that it highlights reconciling issues to help prevent mistakes is great. Also, all the tools that are available to help you troubleshoot your inventory variances are amazing. Finally, their embedded help is hands down the best I have seen. It does not just send you to some message board where maybe you find the information you are looking for but brings you right to the pages that correspond with where you are in the app at the time.

CONS

It is very unforgiving, in some areas. The inability to edit commissary orders after they have been reconciled, even though you can do that with vendor orders can be difficult if your business uses commissaries to supply their locations. Also, the need to create multiple recipes to deal with mods or togo vs dine in can create a lot of extra work vs having some functionality where maybe there are flags that designate what should be in a recipe would make it much easier.

TJ

Restaurants, 201-500 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed December 2017

Crunchtime inventory management

Not sure of the price exactly...but great tool to control costs, manage ordering and revealing waste. Worth the investment

PROS

Very detailed. You can drill into any item to see usage, theoretical and actual, refer to recipes, yields, etc. Assists with ordering, updating prices, and costing plates

CONS

Some features are monotonous, like entering data, unnecessary steps are needed to review reports. Customer service wasnt always the most helpful, although not needed all that much