About DinnerBooking

DinnerBooking is a booking system for the horeca segment all over Europe. It specializes in high-end restaurants that want to secure the best guest journey from start to end. DinnerBooking's mission is to inspire the world with great dining experiences by linking guests with restaurants....
Booking management
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DinnerBooking Reviews

Overall Rating

4.25

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 4 reviews

Gergely

Company size: 51-200 employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2022

Satisfied

Pros

Customer Service, friendly and helpful staff

Cons

background outfit could be more modern and up to date

Response from DinnerBooking

Hello Gergely, 10/10 review. Wow, thank you so much Our support team is very happy with your feedback! Your review is highly appreciated, and we are working very hard on a new and updated design for our back-end. Best regards, Dennis - DinnerBooking

Replied June 2022

Tue

Company size: 501-1,000 employees

Industry: Oil & Energy

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

You judge it by how well it works - never that it doesn't.

Pros

Easy to use, excellent customer service, great to our use case.

Cons

UI and UX are somewhat overdue for an update, and lack customised branding.

Anna

Company size: 51-200 employees

Industry: Restaurants

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

October 2021

DinnerBooking is customer friendly booking system

Pros

The system is customer friendly and also easy to use from the restaurant perspective. If you have seen a littele effort about the table plan the system will optimize restaurant seating very well. Also special days and opening hours is easy to do by yourselves. You could be very independent with this system in many ways.

Cons

I miss the preliminary booking oppurtunity and when you have updated replicate booking updates will only come in the reservation in question.

Reasons for choosing DinnerBooking

We were convinced that the system suited us and we also received a recommendation from a trusted party.

Reasons for switching to DinnerBooking

Product development was slow and we wanted to be more independent.

Response from DinnerBooking

Hello Anna, What a lovely review you gave us! Thank you so much for taking your time, that is highly apricated. We will take the cons into development as fast as possible. Best regards, Dennis - DinnerBooking

Replied October 2021

Maiju

Company size: 11-50 employees

Industry: Restaurants

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2021

DB Review/ Albina & Alexis

Pros

Easy to use, good customer service, the app is nice for the staff (everybody can follow reservations with phone)

Cons

Does not work well with Mac but it's okay, we use DB by browser during the service. We use different colors for reservations with notes for example: Black- nothing special Grey: Two tables attached Pink: Something special- birthday etc. Purple: Allergies Blue: Baby chair So it would be nice if you could put from settings, that all the reservations would be black, and when we check the reservations we can use these color codes. But I don't think that anyone else does this so it's not that important.

Response from DinnerBooking

Hello Maiju, Thank you so much for your kind words about DinnerBooking! We highly apricate the time you have taken to review us on Capterra. We will take the cons into consideration in our future development and try to improve as fast as possible. Best regards, Dennis - DinnerBooking

Replied October 2021