We use it daily to run the bar at our sports club and it works for us.

All seems to work as you would expect. Adding products is simple, the reports are good. As we are a sports club, we can also add our members so they can load up with credit.

We haven't found anything in particular that doesn't work. Customer services always help quickly if there is an issue.

When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

We purchased the hardware, waited and waited and waited for setup and initial training. Took so long for eposnow to organise we decided to opt or another provider who we have multiple outlets running their service. EposNow didnt take the new equipment back, or respond to our emails. Their lose i guess.

We never got the opportunity to see what we liked the most.

The service once the hardware had been purchased.

Terrible, once the sale was complete you were on your own. Figure it out or dont who cares? Not epos now anyway. Left with no system most days and a card machine directly linked to a pos that wasn’t working leaving us with a pen and paper and a cash drawer.

Honestly if the system worked it would actually be quite good

No communication between devices, constant cache clearing and cloud syncing. Main pos crashing multiple times through out the day. No back up. No explanation. General support non existent with people that genuinely don’t know what to say or do to help. Usually causes more issues after speaking to support

We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1. When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational. Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

Horrible! Frustrating and letdown!

Nothing it wouldn’t work for my business

It whole system was a con! Don’t invest in it! Sales person said it would work for my business and it doesn’t complete waste of time!

Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.

Price and ability to manage my system remotely their website.

For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen. The promotion features can be very glitch at times.

Last customer service agent I called kept trying to get me to pay $69 per month in order for him to help me.

easy to add products and keep track of sales

Just added a new computer to my pos system. But I need to have the drivers for the epos printer I purchased. Owned this system for 3 years and they will not help you in a pinch unless you pay $69 per month for their customer service. Be aware this system will not be their advertised $39 per month. More like $118 per month

It was a good few months of having the service and it was helpful in our time of need until we found another provider. we do think that this company was better than a lot of other options out there and for somebody else it could be better suited than it was for us.

The customer service was pretty helpful, daily use of the till was pretty simple and some features that worked were helpful.

A lot of the add-ons that were paid for subscriptions would not work. Randomly would get email saying that our add-ons were uninstalled and when we come the next day they would not work. Once you get the service and start to require more add-ons and features it will start to add up your total monthly bill.

Still waiting to resolve outstanding payment issues

POSTouch screen , POS customer display. If it had of worked the intergrated eftpos

Unfortunately EPOSnow is not at all suitable for medium to large retail businesses. There are many basic functions it is not capable of doing and those that it is capable of doing mostly require you to download and pay for additional apps. We where not able to do something as basic as print off a customer invoice on A4. It does not recognise duplicate barcodes. The eftpos system that was sold with the product does not work through our store due to its inability to accept the "basic card". Salesman's knowledge of the product was very limited, they are the experts and I feel it should have been up to them to ensure this product meet all of my business model requirements. Very disappointed and have now returned to the old POS system

Although the Australian Eposnow team try to help and are friendly, they are inexperienced and short staffed. It seems they are working business hours of 9-5pm on Queensland time, which does not suit Australian hospitality where the time zones are different for at least 6 months of the year; and businesses are open 6am until 9pm.

Ease of implementation Inexpensive Reporting Apparent integration to existing banking systems

The support is only in QLD business hours. The integration with banking systems is not with Australian banks only Tyro. This software is only for retail businesses, and would be good; is not for hospitality venues - receipts are restrictive and are not set out for hospitality and the kitchen dockets are complicated and difficult to read.

horrible im lucky if I get a response. Still waiting on phone calls from them its a sad company that robs people of their money.

It looks nice thats pretty much all I can say about it.

customer service is a joke, I've sent so many emails and called and keep getting bounced around. They are charging me when I didn't get my system for a month and half got my CC company set up and said I would here from Epos Now to finish the final step and nada. I even got charged for not doing the integration of the cc payment per terms and conditions which I did and called asking them to help me with the final step and nothing. I just want to be refunded bug waste of time and money. I need a new POS company and im 9 days away from opening which they know about. Don't throw your money away with this company check the BBB on them they have well over 30 complaints with similar situations.

If it were easy to switch services, I would in a heartbeat. But I'm hopeful with time, they will listen to feedback and improve the product.

The back office is fairly easy to navigate for basic needs

The help/tutorial aspect of this software is greatly lacking. There are a lot of features to utilize but it's near impossible to get proper training on using them. Which leads me to my next con - The support team is incredibly unreliable. IF you are lucky and get a good support rep, your issues may be resolved quickly. However that is a rare occurrence. I typically have to call back a few times to get issue resolved/questions answered. Add the fact that it's very common for the support reps to make mistakes in fixing "issues" and often end up making matters worse. The bulk import feature is incredibly important to our business. But it is complicated and doesn't work properly because of what seems like a formatting/programming issue. It's been two years that we have used this product. One would think they would have fixed this issue by now. Especially because they charge for the service. They also do not have an EBT functionality which complicates our daily report reconciliation. That has been on their "project" list for some time now. Maybe one day?

My overall experience is below 0 with this company, they cannot solve anything and puts even more challenges in front of their customers.

I made the decision to purchase this software because it looked user-friendly and the support team sounded great. It was also in top 10 for retail software in UK.

Since, the beginning I had many technical problems and problems with the support team. Once accidentally, they've deleted all my sales and product data during trading! After a while, I lost connection with the support team, waiting for a day or 2 for them to get back to me, screen freezes in front of the customers in the store and there's nobody to reach, the system doesn't sync, no solution there. And, their Bulk Editor app is not working at all! And, once you reach someone with the support team, their answer is always like that - sorry, it has to be a glitch in the system, there's nothing I can do! Their support is to solve system problems, therefore I don't understand this reply at all! I've bought the integration with Shopify and this sync is not working either and they are blaming Shopify about this. No product or refund data to be synced during the day, nobody to reach for help. I have been waiting for a solution to this for 4 weeks now. I don't recommend this company to anyone, please stay away from this brand!

None I don't have anything positive to day about my experience with epos Please read cons

I worked with epos now for over 12 months and they made me waste so much time and money. I been having issues integrating my shopify account with my epos account for over 12 months, stock level was incorrect and also the app wasnt syncing properly. I have been having the same issue for 12 months and spoke to over 20 different staff members but still the issue hasn't been solved till today. Every phone call i had lasted between a hour to 3 hours. Their customer service is not trained enough and absolutely clueless on what they are doing as they admitted multiple times that they didnt know how to solve the issue and were waiting for their manager response on how to move forward. What makes me even more frustrated is that in over a year time of reporting the SAME issue CONSTANTLY day by day, i never had help from any of their managers in charge. I dont understand why epos is adding extra apps on their app store when they clearly have zero control on them. To add more features you ALSO have to make sure you to add more training etc you can't offer a service that doesn't work. I really hope that i won't have to put up with this company ever again, an absolute headache. Avoid at all costs!