SynergySuite

RATING:

4.8

(8)
Overview

About SynergySuite

SynergySuite for Restaurants offers a suite of cloud-based software for restaurant management. It enables restaurant chains, pub groups and other multi-location facilities to manage daily operations. SynergySuite offers a suite of products to help users manage inventory and purchasing, sales analysis, time and attendance, human resources, cash management and food safety. Restaurant owners can track live inventory, manage suppliers and pull profit reports. Financial tools include void management, refunds, clears and up-selling. The solution also provides business intelligence tools such as profit reports. Employee information can be managed through SynergySuite’s HR software. Users can post job vacancies, select candidates and screen new hires. SynergySuite als...

SynergySuite Pricing

Pricing custom to locations and modules used. Our essential package starts at $225 per month per location.

Starting price: 

$225.00 per month

Free trial: 

Not Available

Free version: 

Not Available

SynergySuite - Overview

SynergySuite Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for SynergySuite

8 Reviews

User Profile

Jason

Verified reviewer

Restaurants, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

You need this one-stop shop of BOH management!

We are very pleased and continue to grow our partnership!

PROS

Having a desktop and mobile platform that allows multiple integrations, various services/functions, and ease of integration to use for all back of house management. The level of attention and service we get from SynergySuite is top-notch and allows us to consistently move forward with using more of the system.

CONS

The learning curve up front can be a lot, but what isn't? This is an affordable - luxury line of product, and includes all of the bells and whistles! The amount of data you can collect may seem overwhelming, but once you learn the system - you'll be amazed at what you can do!

Reason for choosing SynergySuite

The ability to integrate with the point of sale, payroll companies, accounting software, and others made an impact. Also, having a one stop shop for managing employees, inventory, payroll, scheduling, reporting, etc. reduced the need for multiple platforms.

Reasons for switching to SynergySuite

To integrate with our new point of sale system, and to reduce the need for multiple platforms.

Vendor Response

Thank you so much for taking the time to write a review, Jason! We appreciate you!

Replied January 2024

Les

Hospitality, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2016

The Fitzgerald Group

With multiple pubs and restaurants in different locations, it was difficult to account for inventory and manage our supply chain on a location-by-location basis. SynergySuite's inventory and purchasing software immediately changed this for us. The live inventory tracking kept us updated on the status of every location, and allowed for us to forecast and communicate our needs with suppliers. Would highly recommend this software to restaurants struggling to keep inventory straight. Working with Niall and his team of professionals has been a pleasure. I would be delighted to recommend Synergy and would welcome any queries from any potential new customers.

PROS

Being cloud based it is accessible from anywhere. Live information allows me to monitor the performance of our business' 24/7. The capabilities of the system to allow my team and I to build any report we need to analyse our business is superb.

CONS

None

Vendor Response

Thank you so much for the review Les, we really appreciate the feedback!

Replied April 2022

Ellen

Restaurants, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

New SynergySuite user

Initial set up was easy. Learning my way around the features was easy. Entering and managing employees is very easy to do. I would like more instructions on details of using the different elements

PROS

East to set up and navigate The integration with the schedule feature and our POS system was easy

CONS

There are many features we do not need to use. Many preset reports we do not need. The information we would like to have emailed as a daily report is not yet available to us

Reasons for switching to SynergySuite

Tsc system change from micros to par

Vendor Response

Hi Ellen, thank you so much for your feedback! I'd love to hear more about why you are less inclined to recommend us, to see if there's more we can do to make things run smoother for your team. Thank you for being one of our valued customers!

Replied April 2022

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2018

Great software that helped us scale our business fast

PROS

The software was easy to deploy at new sites. It is cloud based so have regular updates. The team are flexible, attentive and look to help out where they can. Staff could easily be trained and understand the software. The software was really flexible and helped us sclae our bsuienss from 5 to 70 sites.

CONS

Our SKU profile is quite unique as we have a huge range of rapidly changing rpoducts, otfen hundreds each week. Sometime the volume of SKU maintainace could be an issue and could slow the system down.

Vendor Response

Thank you for your review! It's always good to hear feedback from our clients.

Replied April 2022

John

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

Vital software for our restaurants' operations

Synergysuite is essential to our business. It streamlines our rostering and payroll services. It keeps our stock under control and streamlines all the financial functions for the business. It's flexible and adapts to our business.

Vendor Response

Hi John, thanks for the awesome review! Happy to hear SynergySuite adapted so well to your business!

Replied April 2022

Noel

Hospitality, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Huge savings & control across my business

PROS

The App development has really helped our Management team control there wages & stay on top of costs

CONS

When working from the web based roster you cant add comments for payroll

Vendor Response

Thank you so much for your response Noel, we really appreciate your feedback and kind words!

Replied April 2022

Dano

Restaurants, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2022

Easy and Effective

It is so much easier for us to identify waste and control our usage of all ingredients and goods with this tool.

PROS

The product is very easy to learn and use, which is great for our managers.

CONS

Integration with our existing process was not possible. Started from scratch.

Vendor Response

Thank you Dano for the review! We very much appreciate your feedback!

Replied April 2022

Simon

Food & Beverages, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

Great service for any restaurant!

We implemented all the modules and couldn't be happier. We've been able to cut wasteful labor costs with automated timesheets and by taking advantage of the labor forecasting feature. The software has been incredibly positive for our company and we've started rolling it out to all our locations.

Vendor Response

Thank you for the review Simon! Great to hear that using our time and attendance module has helped you cut costs!

Replied April 2022

8 Reviews