--- title: "Formstack Forms Software Reviews, Demo & Pricing - 2026" description: "Review of Formstack Forms Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/form-builder/formstack-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Business Process Management Software](https://www.softwareadvice.com/bpm/) / Formstack Forms Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/workflow/formstack-profile/reviews/)[Alternatives](https://www.softwareadvice.com/workflow/formstack-profile/alternatives/) # Formstack Forms Review From $83/month Free trial 14 days 1 plan Wondering if Formstack Forms is right for your organization? Our Business Process Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Formstack Forms 4.0 [(127)](https://www.softwareadvice.com/workflow/formstack-profile/reviews/) Pricing Starting at $83.00 per user per month ### About Formstack Forms Formstack Forms is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations, and more. Key features include data routing, file uploads, data encryption, payment collection, and form analytics. Formstack Forms offers multiple features, including integrations with various payment processors, cloud-storage providers, CRMs, accounting tools,  project management software, and more. Formstack Forms puts data security first and supports HIPAA use cases. With features like data encryption, SCIM, and invisible reCAPTCHA, its helps keep user data safe. Wondering if Formstack Forms is right for your organization? Our Business Process Management Software selection experts can help you in 15 minutes or less. ## Formstack Forms User Interface ## Popular Formstack Forms Alternatives Main Product Formstack Forms 4.0 [(127)](https://www.softwareadvice.com/workflow/formstack-profile/reviews/) Ratings Breakdown - 4.04Ease of use - 3.70Value for money - 3.68Customer support - 4.04Functionality Pricing Starting at $83.00 per month Get Price Alternative Product [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) 4.7 [(11556)](https://www.softwareadvice.com/forms-automation/google-forms-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.77Value for money - 4.37Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [FormAssembly](https://www.softwareadvice.com/form-builder/form-assembly-profile/) 4.5 [(103)](https://www.softwareadvice.com/form-builder/form-assembly-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.38Value for money - 4.40Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2921)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Cognito Forms](https://www.softwareadvice.com/form-builder/cognito-forms-profile/) 4.7 [(211)](https://www.softwareadvice.com/form-builder/cognito-forms-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.74Value for money - 4.46Customer support - 4.59Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [123FormBuilder](https://www.softwareadvice.com/survey/123formbuilder-profile/) 4.4 [(175)](https://www.softwareadvice.com/survey/123formbuilder-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.06Value for money - 4.10Customer support - 4.18Functionality Pricing Starting at $37.00 per month Get Price ## Formstack Forms Pricing and Plans Starting price: $83.00 per month Free Trial Free Version Forms $83.00 per user, per month Plan includes: - 20 Digital Forms - 1,000 Submissions Per Form - Drag-and-Drop Form Builder - Custom Themes - Pass Form data to 150 tools - Payment Integrations Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Formstack Forms Features - Popular features found in Business Process Management Access Controls/Permissions Approval Process Control Business Process Automation Collaboration Tools Data Import/Export Document Management Drag & Drop Reporting/Analytics Task Management Third-Party Integrations Workflow Management - More features of Formstack Forms Activity Dashboard Alerts/Notifications API Attendee Tracking Autofill Badge Management Calendar Management Class Registration Compliance Tracking Conditional Logic Contact Management CRM Customizable Dashboard Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Analysis Tools Data Capture and Transfer Data Connectors Data Extraction Data Security Data Visualization Electronic Signature Email Management Email Marketing Email Reminders Event Management Event Registration Forms Automation Forms Creation & Design Forms Management Full Text Search Graphical Workflow Editor Group Registration HIPAA Compliant Marketing Automation Mobile Access Mobile Survey No-Code Offline Access Offline Response Collection Online Registration Payment Processing Process Modeling & Designing Question Branching Question Library Question Piping Randomization Refund Management Registration Management Reminders Response Quotas Response Validation Rules-Based Workflow Self Check-In/Check-Out Single Sign On Site Intercept Survey Skip Logic SSL Security Support Audio/Images/Video Survey Builder Surveys & Feedback Task Progress Tracking Templates URL Customization User Management Version Control Web Forms Workflow Automation Workflow Configuration ## Formstack Forms Integrations Amazon Cloud Search Integration rated undefined from -1 review Campaign Monitor by Marigold Integration rated undefined from -1 review Salesforce Marketing Cloud Account Engagement Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review authorize.net Integration rated undefined from -1 review See all 46 integrations ## Formstack Forms User Reviews ## Formstack Forms customer ratings - Overall rating: 4.0/5 - Total reviews: 127 ### Rating distribution - 5 stars: 57 reviews (45%) - 4 stars: 45 reviews (35%) - 3 stars: 10 reviews (8%) - 2 stars: 2 reviews (2%) - 1 star: 13 reviews (10%) ### Secondary ratings - Ease of use: 4.0/5 - Value for money: 3.7/5 - Customer support: 3.7/5 - Functionality: 4.0/5 --- ### All-in-one form solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Formstack Forms has been very positive. It is a reliable and useful tool that makes form creation, data collection, and workflow management much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Formstack Forms makes it easy to build and manage forms without needing a lot of technical knowledge. I really like how quickly you can create professional-looking forms, customize fields, and collect information in a clean, organized way. #### Cons At times, Formstack Forms can feel a little clunky, especially when working through more advanced form logic, integrations, or formatting options. Some settings are not always as intuitive as they could be, so it can take a little trial and error to get everything working exactly the way you want. --- ### Great form builder with powerful workflow functionality - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Really positive, The API for more complex tasks along with integrations and workflows give us flexibility we need #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Great form builder with powerful workflow functionality to help you automate business processes #### Cons has less element options then its peers like gravity forms or jot form but great for most use cases #### Reasons for choosing Formstack Forms Better process management and automation tools --- ### Cancelled my account after 1 month -Most useless tech support of all time. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Performing Arts - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates. #### Cons As soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the same 4 solutions repeatedly, all of which I tried. I explained to Support that these things weren't helping but it was as if they had amnesia and didn't remember they had already suggested the same things, which didn't work. I sent a message to the Sales team instead to see if they could get me in touch with a different Support professional who knew how to fix this problem (no phone #s on website). Sales said they would escalate the issue. When I didn't hear back for a week, I emailed again asking to cancel my account, and the Sales person said they had emailed support and that "the issue is with your payment processor," which of course I already knew and was the reason for my message in the first place. They continued to insist that the issue was with Paypal. I talked to Paypal support and the problem was not on their end. Many annoying issues with the form creation interface too- like to move questions you have to drag and drop by scrolling through the entire form. And the item/event purchase requires you to give the option of ordering more than one of each item. #### Vendor response Hi there, We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is Jessica.Haas@formstack.com. While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team! Replied September 2018 --- ### Workflow routes are a useful tool for streamlining team-based processes. - Overall rating: 5/5 - Reviewer: Atour T. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Salesforce and Formstack interface smoothly, enabling data to be gathered and recorded on pertinent documents. Questions and problems are promptly addressed by Formstack support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Formstack has implemented strict security measures to safeguard sensitive data, whether it is being collected, shared, or stored. Security passwords can be used to encrypt data and guarantee that only individuals with the proper authorization can access particular data. Additionally, workflow approval is in place, so users may only access the form through authorized inputs. Users are able to closely monitor and keep track of every form entry thanks to this. #### Cons Better back-end form storing organization structure. The capacity to replicate forms and guarantee that every rule is copied over. High-end plans are the only ones that offer advanced base features like payments, approval, multiple users, single sign-in for forms, and more. #### Reasons for switching to Formstack Forms More comprehensive and interesting information might be displayed on the Form Manager dashboard. #### Vendor response Hi Atour, I just wanted to drop you a quick note to say thanks for your great review. We're thrilled to hear that you're enjoying our product. Your support means the world to us. If you ever have questions or need assistance, feel free to reach out anytime—formstack@formstack.com Thanks again! Best, Caitlin Replied November 2023 --- ### Easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, formstack was a great choice for our organization. We've setup and deployed dozens of forms for both public facing use and internal use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Formstack's form builder is easy to use and has a lot of integration options. Our form building users range from not-so-tech savvy to power users and both are able to create forms with ease. #### Cons Lack of variety with field types. While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs. #### Reasons for choosing Formstack Forms While FormAssembly came highly recommended for it's well built Salesforce integration, we found for our needs Formstack was nearly as capable and the pricing per user was much better. With Formstack we get 10 user accounts where I believe a similar price range with Formassembly was for a single user. #### Vendor response Thank you for taking the time to provide your feedback. We are in the process of updating our survey capabilities with advanced features and field types. We will announce the updates as soon as they are available. Replied July 2019 --- ### Formstack didn't meet our needs during development and now we're stuck with the bill - Overall rating: 1/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered At first, our experience with Formstack was promising. However, it clearly became evident that formstack for Salesforce was ill-equipped to handle extensive forms with little formatting needs without passing data to the object. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros We like that the product was a native salesforce integration and that it was capable of attaching the response PDF to the account object. Unfortunately, Formstack failed when it came to our formatting needs. #### Cons The BioSpine Institute needed a short term patient paperwork solution to attached the response PDF to the Account Object. Unfortunately, we ran into several PDF formatting and rules issues. Our forms required hundreds of rules to hide and show fields based on the patient's input. The rules engine was not user friendly and cumbersome, forcing the user to search for existing rules by clicking through pages. We spent weeks trying to make it work. Our PDFs were 26 pages long when they should have been closer to 8. It was so long because hiding certain pages was impossible. Formstack Forms produced an unacceptable product as it would slow and hinder Clinic operations. Formstack's solution? Formstack suggested using Documents, a feature we had not purchased, to format the PDF the exact way we wanted it. Unfortunately, this would require us to create hundreds of fields in Salesforce and pass the data from the form into Salesforce. We specifically discussed during the sales process that we wanted very little if any patient data in Salesforce. If this were known at the time, we would have looked for another solution. After multiple meetings and communications, we expressed our desire to cancel the contract due to Formstack's inability to meet our needs as promised. However, Formstack denied our request and is currently billing us every month for a product we can't use. If you're looking for a form solution, don't use Formstack for Salesforce. #### Reasons for choosing Formstack Forms We chose formstack because of it's native integration with Salesforce. #### Reasons for switching to Formstack Forms We need a native form solution that could attache the response PDF to the Account Object. This works, but you have little control over formatting without also purchasing the Documents product. But in order to use the documents product, you must build the fields on the account object to store the data. This was a no go for us and discussed during the sales meeting. #### Vendor response Hi David, We love to earn 5 star reviews, but this feedback is even more valuable to our team. We're sorry we didn't have the features you were looking for here. I'll make sure to pass your feedback to our product teams to consider for future improvements. If you have any other feedback you'd like to provide, just shoot us an email formstack@formstack.com Thank you! Replied February 2023 --- ### Horrible product, horrible people (stay away) - Overall rating: 2/5 - Reviewer: GEOFFREY L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered In every possible manifestation of the word: Horrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It actually does merge Salesforce data into PDF form fields... eventually, anyway. #### Cons It's wildly buggy and inconsistent. Admin portal is often a month behind, so billing display errors create unneeded concerns on an almost monthly basis. And if ever you need tech support you must fight your way through 3 level-one novices who barely comprehend American English before you finally get someone who knows what they're doing. Also, their business practices are generally shady and they honestly shouldn't be trusted. Oh, plus they raised their already expensive fee as if they were worth it - they're not. Nintex/Drawloop is 1000% better at only 50% of the annual cost, we should have switched years ago. #### Reasons for choosing Formstack Forms At the time, it seemed less expensive and didn't require an up-front annual payment. But the nonsense limit on allowed template quantity creates a hidden fee that you can't realize until you're more familiar with the platform, and by then it's too late. --- ### Need forms that are highly functional and also look good? Yep...Formstack. - Overall rating: 5/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Loved working with Formstack. Excellent customer service and help response times too - which made solving the few issues we had very pain free. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the incredible ability for logic, detail, customization, calculations, integrations with payment solutions, etc. It's really simple to build a simple form, and with a little additional work for larger or more complex forms, you can intake a huge amount of information with relative ease for both you and the end user. Used this for event registrations for years, and the yearly fee vs paying per transaction made this an affordable solution for us. #### Cons Occasionally the modules were tricky to move around when I was working with literally dozens of them. Would have enjoyed the ability to have a button to automatically add a segment of fields and re-add that same segment over and over rather than including them all at once (for example, in a group registration form, having a button that added an additional field for each new group member, rather than a permanently visible set of fields that might not all be needed for a smaller group size). Realizing this is a pretty specific need, we worked around it. #### Reasons for choosing Formstack Forms Cost was the main factor as well as the ability to produce complex forms. #### Reasons for switching to Formstack Forms For the complexity of our event registrations, we needed something more than Google Forms (which we still use for more basic forms all the time). --- ### Great for creating customisable, complex forms - Overall rating: 5/5 - Reviewer: Heejin H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Formstack has features (such as conditions and logic) that allow you to make customizable and efficient forms to reduce survey exhaustion. Google forms is ok for basic forms and great since it's free, but limited in its features. Formstack is the comprehensive software for complex forms. #### Cons My one criticism is that it was difficult to view and share all the file submissions from forms. We would collect quite a few file attachments from each form submission and have to download them all and reupload them to a cloud to share with team members. #### Reasons for switching to Formstack Forms Google forms did not have the features I needed #### Vendor response Heejin, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Have a great day. Replied February 2023 --- ### A great form builder for any online application. - Overall rating: 5/5 - Reviewer: Paul T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Great, couldn't be better. You can produce forms very easily with a drag and drop interface. Styling the forms within Formstack is ok; perhaps not as many freedoms as other products but it did everything I needed it to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A really simple entry point into building online forms for any website. Simple to use as a standalone product i.e. producing a form for an organisation and hosting direct with Formstack; or embedding so it's on your own URL. #### Cons There isn't really anything I didn't like. I simply started working more with Wordpress and found it easier to deploy Gravity Forms given it's native within Wordpress. I believe that Formstack now also offers this. --- Showing 1 - 10 of 127 Reviews [See All Reviews](https://www.softwareadvice.com/workflow/formstack-profile/reviews/) ## Formstack Forms Popular Comparisons [Google Forms vs Formstack Forms](https://www.softwareadvice.com/workflow/formstack-profile/vs/google-forms/)[Cognito Forms vs Formstack Forms](https://www.softwareadvice.com/form-builder/cognito-forms-profile/vs/formstack/) [Compare All Alternatives](https://www.softwareadvice.com/workflow/formstack-profile/alternatives/) ## Other Top Recommended Business Process Management Software [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) **4.8** (1062) Recently recommended **2** times [Trello](https://www.softwareadvice.com/project-management/trello-profile/) **4.5** (23599) Recently recommended **0** times [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) **4.4** (15468) Recently recommended **0** times [Asana](https://www.softwareadvice.com/project-management/asana-profile/) **4.5** (13661) Recently recommended **0** times Stuck Between Options? 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