All Gravity Forms Reviews

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User Profile

Melle

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed January 2023

We never use any other form builder for wordpress

We've used gravity forms for our clients for YEARS. The great part is that it's so extendable that it's simple to make these ultra-complex processes in a reasonably straightforward way. I will say that clients don't tend to like the look of the interface very much and a lot feel intimidated by it, but it only takes a few minutes of training to show them the ropes and get them comfortable with it. As a basic wordpress user, who just needs a basic contact form, gravity is likely over kill to say the least, but if you need a form that has a lot of conditional logic or a form that needs to take information and move it somewhere else, gravity forms is what you've been looking for.

PROS

Drag and drop interface, easy to understand interface and options, is easy to use as a developer or someone with less experience. Interfaces with SO MANY other plugins to expand functionality (pretty much to the moon and back).

CONS

Not mobile friendly (like really not friendly), price could be a bit more accessible - but the product is really good so, it's not a dealbreaker.

Anonymous

2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2022

Pretty good for Wordpress, but requires way too many add-ons

Works as advertised for basic functions, but it requires too many add-ons. The development of this software also seems very slow compared to competitors that are adding new features all the time.

PROS

Works well with Wordpress. It is very flexible if you are willing to pay more for add-ons. The best forms plugin for Wordpress that is available in terms of pricing and features.

CONS

I hate that you have to purchase a number of additional add-ons in order to make the product do what is required. The add-ons are mostly created by 3rd parties, not all of whom are easy to judge in terms of credibility, safety and reliability. The features included in the main product (without add-ons) is weak compared to non-Wordpress focused competitors.

Reason for choosing Gravity Forms

Seemed to be the best native builder for Wordpress.

Reasons for switching to Gravity Forms

Needed something with better conditional logic and customization options.

Anonymous

2-10 employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2021

A Contending WordPress Form Builder

Gravity forms is a good WordPress plugin no doubt, because it was part of my learning curve while building with WordPress. But I'd wish they work on their UI to give users better usage experiences.

PROS

Gravity forms has great logical features that can allow you to build form applications that can meet the need of any project. Another good thing is it's multi-page feature that brings down long forms into smaller pieces and bits.

CONS

Gravity forms plugin has a very uninviting user interface. Dull colours and unfriendly styling. Most times I have to struggle to see what is written as notifications and alerts when filling out the form.

Freo

Internet, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2022

Flexible Wordpress Forms

The tool is complete, from API integration, custom forms, third party integrations, and even the templated forms does have a very good features by default.

PROS

Gravity forms is a good plugin for Wordpress, it is easy to use when you want to integrate it to other softwares and enabling APIs.

CONS

The only limitation that we experienced in Gravity Forms was the fields IDs, hopefully in the future they can make the fields IDs to be flexible and customisable.

Reason for choosing Gravity Forms

Gravity forms have the feature that we need(API and Third Party integration) compared to WPForms

Reasons for switching to Gravity Forms

Because of the API integration

User Profile

Abby

Verified reviewer

Marketing and Advertising, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

1

FUNCTIONALITY

2

Reviewed March 2022

Spoiled by Formidable Forms, Gravity is price gouging for very limited features compartively

Totally unimpressed over all. Shocked at the price tag and underwhelmed with its abilities.

PROS

You can use it to accept payments - I think there's a Stripe integration and some other integrations that I haven't needed. The admin of the form builder is relatively intuitive.

CONS

I seriously didn't realize until going to use Gravity on an "adopted" website how much better Formidable Forms is than Gravity forms. What lead to my review today - I create calendars all the time with Formidable forms. You cannot do that with Gravity Forms, not even with the $500/yr Elite license. Seriously!? Their only option is a 3rd party add-on that's another $49/site/year!! That's insane. for "the best" form builder, you'd think you could make a booking form with it.

Reason for choosing Gravity Forms

I didn't. I inherited the sites from another designer who used Gravity for everything.

User Profile

Kelly

Verified reviewer

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2021

I use for Ecommerce, Contests, Contact Forms, and more

Overall I have recommended Gravity Forms to countless people and will continue to recommend it. It's the best forms solution for WordPress, hands down.

PROS

Gravity Forms is the most versatile forms I have found in 8 years of building WordPress websites. I have used it for all kinds of functions, including as a simple ecommerce platform. They have a wide variety of ad-ons to expand the functionality. Make sure you look at all of the options in your forms. I feel like many people don't fully use all of the features it offers. It's worth it to get the higher level subscriptions and get all of the add ons included.

CONS

The only issues I've had with Gravity Forms is when I wanted to do some pretty advanced CSS styling. I was trying to do something a little over my head and had some trouble finding the right code to apply the CSS too. The knowledgebase did help a lot but it was a struggle at times.

Reason for choosing Gravity Forms

Gravity Forms had far more functionality.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Unparalleled form management system

PROS

Gravity Forms is the ultimate form management system. It allows to easily create forms, add fields, add conditions for those fields and display it easily on your website. In addition, it has a huge list of integrations that allows us to very quickly and cost effectively integrate the forms with different systems. The data capture element is fantastic and helps organise our lead database easily.

CONS

Some features like third party integrations may require a bit more technical knowledge, but that's to be expected with such complex functionalities. The fact that it offers it and makes it easy to do is impressive.

User Profile

John

Verified reviewer

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed December 2022

I have not found a better form builder

We were early adopters of Gravity Forms. We helped sculpt it into the robust builder it is today. I would have no problem suggesting it to a colleague.

PROS

I love the ease of use and flexibility of Gravity Forms. My clients find it easy to use and my developers can make it do anything they are asked.

CONS

I wish Gravity Forms had a Lifetime Deal. I would happily Pay $999 for lifetime support.

Reasons for switching to Gravity Forms

cForm seemed to be stagnate and Gravity Forms looked like a product that was going to be the future of form building.

Fernando

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2023

Very usefull if you don't have a CRM with webforms included

PROS

Has a lot of integrations with email marketing platforms and CRMs

CONS

The forms has very basic (ugly) design and you will need to know CSS and HTML to improve it

Reasons for switching to Gravity Forms

Mailchimp forms only works for new contacts and has a lot of restrictions

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

The best form solution for Wordpress

Excellent, I have tried other solutions but i always come back to it

PROS

Easy to set up and make forms, affordable, good automations and add ons both built in and via third party

CONS

nothing really, sometimes the enquires go to my spam

Jessie

Computer Software, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2021

More than just a contact form

PROS

I like Gravity Forms most because it's an extremely versatile tool. You can create forms to do surveys, contact forms, quizzes, etc. It can make your website more interactive for your users. It's also possible to split up the form in different parts where the next part that is shown depends on the answers. It also allows you to calculate fields based on answers given. Further you can easily integrate with all kinds of software apps. All in all it makes it an extremely versatile tool.

CONS

From time to time there's security issues, which can be troublesome because hackers can use it to gain access to the WordPress installation. It means that you have to stay subscribed to the software to ensure you always keep the installation updated with the latest security patches. I would also love to see features where you can use Gravity Forms to save information to users so it can be used to expand WordPress member sites with extra functionality.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Plugin por excelencia de formularios

El problema que nos solucionó es que buscabamos un formulario que nos permitiera realizar el pago a través del propio formulario y con este plugin lo hicimos

PROS

Es un plugin que utilizamos mucho en nuestros proyectos de worpdress, poque no solo te permite crear formularios de contacto, sino tambien encuentras, boletines, registros para clientes e incluso te permite realizar cobros o incluso presupuestos.

CONS

me parece caro si lo que buscas es solamente hacer un formulario ya que tienes opciones gratuitas, para nosotros como en ocasiones hemos buscado el pago a través del propio formulario nos viene genial

Patrik

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2022

Better than Contact Form 7

PROS

We used to use Contact Form 7 for a long time and then made the switch over to Gravity Forms and we couldn't be happier. It’s a flexible, customizable and passes the data the right way for our own and our client's needs.

CONS

Occasionally it has a problem or two connecting to crms but that's rare

Reasons for switching to Gravity Forms

Needed something that passed data better

Cytil

Information Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2022

The ultimate tools

PROS

With gravity form you can easily build little form or very complex automations. We can’t imagine a wp without it !

CONS

It could be perfect if there was a real integrating with divi

Reason for choosing Gravity Forms

It’s a better product on every points.

Janey

Information Technology and Services, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2022

The only form builder you need

Overall this is the best form builder I have ever used for WordPress. It is incredibly versatile, has a lot of third party integrations and can be extended to be more than just a form builder by using plugins such as Gravity views to display data on the front end of your website as content.

PROS

The best features for me are being able to save form submissions to Google Sheets and to integrate with automations like Zapier and Integromat. It is also easy to use with a drag and drop interface and the conditional fields options make this form builder very versatile.

CONS

It is quite pricey for me because of the exchange rate - I am a South African based business.

Reason for choosing Gravity Forms

Gravity Forms had the most features, making it more versatile.

User Profile

Giuseppe

Verified reviewer

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2022

The best plugin especially if you need to integrate the API

PROS

In my career as a developer I hardly have to implement simple forms, my clients always ask for impossible things. Gravity Form allows you to do even the impossible things so I can only recommend it. Excellent documentation and the possibility of interfacing also via API. It also offers a myriad of integrations, great !!

CONS

According to the use I have made of it, I do not find any serious defects.

Sally

Non-Profit Organization Management, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2022

Gravity Forms - a great web tool

Overall Gravity Forms is a great tool that can be used for so many things. Every two weeks I create a new form for events, polls, payments, sign-ups and so much more. Definitely a must for website design. You don't have to be a coder to use this product!

PROS

Gravity Forms is a great plug-in. I love the drag and drop features and the new upgrades. It also integrated with my payments portals easily.

CONS

There is no real-time help and the documentation is not clear at times. The videos are helpful. Also, it was not obvious how to integrate it into my site at first but when I figured it out it has been great.

Reason for choosing Gravity Forms

It came highly recommended by another web designer. He told me that coding was not necessary and I could customize it to make it part of the branding of my site.

Anonymous

51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2020

Use forms digitally with Gravity forms

Overall Gravity Forms are good, i will recommend others to use it.

PROS

This tool is best to integrate forms in your website , like this we have remove paper works . Under this tool we have created various forms like contact form and displayed text fields based on the type of users or as per the conditions.

CONS

Its not fully secure or encrypted if you are not using paid version , when you will use paid version they will store data at thier end with ecprypted format.

Anonymous

51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2021

Hard to remember using forms before Gravity Forms

Overall, Gravity Forms is the only form software you should use on your Wordpress sites. After using it for the short time we have, we've completely forgotten all the struggles we had with previous forms because of how top tier Gravity Forms has been. Life time customer.

PROS

The ability to include customization is the number one reason this is one of my biggest "go-to's" for my website. Being able to embed links is huge and also super convenient. We use it to link users to things just as an external terms or service page before clicking certain boxes. It's a lifesaver to not have to double up on work and add that exact same URL somewhere else on the website.

CONS

The customer service has always been very professional and overall very quick. But currently the only way to contact support is through email. Which automatically causes some delays in the communication process. Being able to have an instant fix through a tech support call would be a huge feature to allow "Instant" fixes.

User Profile

Lee

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed June 2021

Gravity Forms = Advanced Web Form With Lots of Features

PROS

The drag & drop feature makes it very simple to build out the webforms and custom CSS allows our developers to adjust the appearance as needed!

CONS

A pro license cost $159 a year which is on the pricey side.

Isaac

Graphic Design, 1 employee

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Lots of addons

PROS

It's so great to have the flexibility with the number of available addons.

CONS

Some of the addons I needed required a more expensive subscription package.

Hemal

Marketing and Advertising, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2023

Very versatile and functional form system

PROS

I have been using on my WordPress site for a long time. I have tried multiple forms, but when it comes to conditional logic and multi-page forms, Gravity Forms is the best. Its easy-to-use and professional interface makes it stand out.

CONS

Everything is good, but when it comes to the design aspect, they offer a limited selection of designs.

Daniel

Verified reviewer

Sporting Goods, 51-200 employees

Used weekly for less than 6 months

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed December 2018

A solid form-building tool for Wordpress

PROS

- Easy to use and customize - Integrates with other software/platforms (I've used with ActiveCampaign) - Simple install and setup

CONS

- Doesn't have a ton of features - Limited integration options - Setting up integrations is kind of weird (e.g. with ActiveCampaign, you have to sync up the form AND create a list that will capture contacts)

Derek

Marketing and Advertising, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Quite Possibly The Best Form Solution For WordPress

The ease of solving a variety of different client needs, especially on the topic of collecting payments. Setting up e-commerce solutions can take a lot of time, which can be a burden if a client just needs to sell access to a downloadable brochure or collect deposits on a workshop. With nothing more than the PayPal email address, I can set my clients up to collect payment in a matter of minutes. I also LOVE the fact that all submitted entries are stored in the database. Some contact form plugins don't store the data after sending the email, and anyone who has setup forms in WordPress knows of the deliverability issues that can arise with submission notifications. Since Gravity Forms stores the entries, I don't have to worry about lost entries. My clients know that if an important submission doesn't reach their inbox for some reason, they can always login to the site and find that submission.

PROS

I am constantly amazed the versatility of Gravity Forms. Sure, you can use it to create simple contact forms, but it can do so, so, SO much more than that. Want to create polls or surveys? Sure, that's child's play. Want to collect email addresses and dump them into your favorite email marketing Saas? Tons of software connections are baked-in to Gravity Forms (depending on your license level). Want your forms to stand out as something more than just a boring form? Yeah, go ahead and style the heck out of them using CSS. I've used Gravity Forms in place of e-commerce solutions (like WooCommerce) for simpler product/payment transactions. But wait, there's more. You can register users to your site (or register users for aspects of your site, like LearnDash courses); you can take payments on forms through PayPal, Stripe, Square, Authorize.net (and a few others); you can easily create COVID screening questionnaires (that's proven useful!); you can automatically dump your collected data into a variety of CRMs (Zoho, Agile, Capsule, probably others I have no experience with). And if all else fails, just connect Gravity Forms with Zapier where you can probably do whatever you want or need.

CONS

On the rare occasions I need support from their team, I wish there was a faster solution than email. Other than that, I haven't had any issues. Even the one time I had a project that was above my capabilities, Gravity Forms directed me to Codeable where I was able to find a developer to assist in the project.

Reason for choosing Gravity Forms

The comprehensive set of features within Gravity Forms keeps me coming back. Being able to easily create both simple and complex forms, and integrate with a variety of 3rd party services makes Gravity Forms extremely versatile.

User Profile

Bobby

Verified reviewer

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

The one and only form you'll ever need

Onboarding, Project Management, Employee Debriefs, Payment Processing, and automation of processes are all examples of how Gravity Forms is assisting us in our day to day operations, allowing us to be more efficient and lean.

PROS

Gravity Forms is the standard when it comes to creating forms for your website. We use it for Onboarding, Project Management, Employee Debriefs, Payment Processing, and automation of processes. Their conditional logic is unmatched in the form world.

CONS

Sometimes you have to add an additional plugin for a certain feature that isn't a Gravity Forms plugin, which can cost additional money. It's a little frustrating but I also understand. It allows a ton of additional features since developers can add to the myriad of features.

Reasons for switching to Gravity Forms

Conditional Logic is the big one here. It is unmatched.

Showing 1 - 25 of 68 Reviews