All Hipporello Service Desk Reviews
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Josh
Verified reviewer
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️
I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come!
PROSI love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team.
CONSIn our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution.
Reason for choosing Hipporello Service Desk
None of the other competitors were able to offer the same functionality we needed.
Reasons for switching to Hipporello Service Desk
We were previously using a shared Trello board and it got too messy and overwhelmed with teammates creating cards without the correct data, or accidentally deleting lists/cards. So we sought out a solution with Hipporello to simplify this process with an automated ticketing system and haven't looked back since.
Denis
Consumer Goods, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Just what we needed
One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need.
PROS- The support is amazing! - It's the perfect quick IT ticketing solution - It seems like the Hipporello team has done this before - everything you need is here or either in development - When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO)
CONSNothing, everything was fine! With their support it's easy to manage.
Reason for choosing Hipporello Service Desk
It was the first we tried, and we liked it. We had a call with them in about 10 minutes after finding them, a quick demo and we were on our way.
Reasons for switching to Hipporello Service Desk
Jira is horrible in every way possible, my patience could not handle it anymore, even thou Trello is made by the same company.
Crystal
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Hipporello helped us move into the 21st century
The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did, and continue to.
CONSWhen we initially started using Hipporello, it was free. Now that we've built our website around it, we're kind of a captive customer and the cost has increased exponentially every year. As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high.
Christian
Computer Software, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2024
Good Ticket Management integrated in Trello
Good but it should improve administration from ad administrative prospective
PROSFully integrated with Trello Ease of use
CONSFew customization Very poor administration service and billing support
Gangadhar
Entertainment, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Hipporello for Solid Customer Help
Hipporello makes immediate and rational responses in matters customer help, and all the communication dynamics are well covered.
CONSHipporello is objective and every contradiction is well covered without bugs.
Annex
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Speedy and Accurate Customer Help for Businesses
Hipporello Service has a close customer follow up, where tracking of any case is done immediately.
CONSHipporello Service has managed to offer adequate and manageable customer assistance.
Melissa
E-Learning, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
BEST AUTOMATION FOR THE PRICE
I ENJOY THE EASE OF USE ONCE I WAS USSED TO IT, THE FACT THAT I CAN NOW OFFER MORE SERVICES TO MY CLIENTS IS WONDERFUL, I WANT TO TELL OTHERS BUT THEN I WANT TO KEEP THE SECRET ALL TO MYSELF TO HAVE A LEG UP ON THE COMPETITION, HAHAHA THANKS HIPPORELLO
PROSCUSTOMER SERVICE OPTIONS ARE GREAT ESPECIALLY IF YOU RUN A BUSINESS THAT REQUIRES IMMEDIATE RESPONSES.
CONSWAS A LITTLE HARD TO NAVIGATE AT FIRST BUT WITH HELP FROM CUSTOMER SERVICE [sensitive content hidden] IT WAS A BREEZE
Reason for choosing Hipporello Service Desk
UYSED TRELLO YEARS AGO AND REMEMBERED HOW GREAT IT WAS, NOW THAT IM EXPANDING ON BUSINESS I CAME BACK AND HIPPORELLO WAS HERE AND IT MADE IT THAT MUCH EASIER FOR ME TO COME BACK TO USING TRELLO
Alex
Health, Wellness and Fitness, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Of great help
Great, very happy to have this in place.
PROSThe team have been a great help with any questions and otherwise it's been straightforward to use at a reasonable price
CONSThe time it took to get across all these different products, wish I found it sooner.
Sebastien
Government Administration, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Excellent product for a Excelent pricing
Early or late I always receive a good and clean answer at all times. Even when there was a bigger issue a zoom/teams call was setup and in no time the issue was fixed. They also listen to there customers and even a few 'bugs' were squashed minutes after passing them along. Keep it up!
PROS- super support service (kudos to the team) - a very nice look&feel within Trello - very easy to set up - great configurability is a super easy way - Going live in a extremely short period
CONS- need more and configurable stats based on there own statuses and more - better notifications for updated tickets (cards)
Marko
Program Development, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
A friend in need
10/10
PROSSimple to use, pro and very fast support, full automatization of tickets.
Reason for choosing Hipporello Service Desk
Added a whole layer of options that we need.
Larissa
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Qualidade e facilidade
Perfeita. Nunca tive um problema que nao pudesse ser ajustado ou me orientassem e eu conseguisse mexer. Adoro a equipe que sempre me deu suporte!
PROSGosto de utilizar Hipporello pois é simples e prático. Não é necessario muito conhecimento para mexer nele, e é bem explicativo os itens
CONSAs vezes a sincronização com o Trello falha, mas nada muito grave
Amber
Sports, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Trello Review
It works fine. I'm ok if we keep it. I think it's very user friendly for the employees to submit a ticket
PROSThe ability to move tickets from one task to another, easily
CONSThe way the board looks when we have multiple tickets, they all seem to blend together and its hard to figure out which ticket is which.
Malcolm Reto Vincent
Verified reviewer
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
A Trello Must-Have
Great
PROSHow easy Hipporello made it to use the power-up is great. I was able to add a Contact Us form to my website (a great improvement from my previous form) and for the submissions to be directly imported onto Trello through a card. Although, the best part of my experience with Hipporello was that the Leading Engineer (the person that developed the software) set up a video call with me to help me with installing the form on the website. What a service!
CONSI wish Hipporello came on the market sooner!
Reasons for switching to Hipporello Service Desk
Hipporello is obviously a better choice!
Vendor Response
Thank you for your feedback. Customer support is one of our top priorities and we're happy it's been working and easing your work.
Replied April 2021