All Paperform Reviews
1-25 of 94 Reviews
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Dave
Design, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed January 2022
My favorite form building tool
João Pedro
Verified reviewer
Motion Pictures and Film, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
It is the best tool in my toolkit right now
It is the smartest web platform I've used in a very long time. I have manage to use it as part of my customer acquisition workflow, and without code or anything, I'm able to create really smart and conditional experiences for my potential clients. Design is good and simple and that's a huge plus for me! You'll only regret not starting to use Paperform sooner!
PROSI started messing around with the other extremely powerful features and I instantly realized I had a beast of a product standing right in front of me that could really help me and help my clients. I ended up creating my Custom Pricing Presentation for my freelance video services and that ultimately help me reduce friction in my sales and booking process. All that tiring and extensive email back and forth associated with confused clients, on what products and services they wanted to choose when they book with me, was eliminated. So Paperform continues to pay itself off!
CONSI really can't think of anything wrong with it, maybe sometimes it is a bit slow to load the editor, but I do have some pretty complex, long forms!
Reason for choosing Paperform
When I first discovered Paperform, I was looking into a way of providing my clients/couples with a customized experience. Being that I am Portuguese, and most of my couples are Portuguese as well, Translations was the feature that really made me believe I could totally trust the platform. I immediately felt understood since no one else was providing a way of doing this correctly and easily.
Vendor Response
Jo?o, thank you so much for your kind words!
Replied July 2020
Rhonda
Hospital & Health Care, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2022
Flexible form builder
My response rates were high with Paperform. Most people do have a cell phone no matter the age range, and luckily Paperforms is mobile optimized. I never received any complaints. There are different types of questions I need to ask, the freestyle form builder was the best part of Paperform.
PROSPaperform stands out because it is secure and the form builder is not drag and drop. Instead place text or question fields and images anywhere on the form. Video can even be added to the form. Forms and surveys are mobile responsive and easy for anyone to complete. The dashboard is well organized. From there I can get to any screen or setting in one click.
CONSMy concern with Paperform is that if I need help I can't call a phone number and talk to the customer support team. Anytime payment is involved I want to be able to easily reach the company. Even to chat or email with them is a pain and takes much too long. The value for money with Paperform is not that great. Partly because of the aforementioned flaw and because even the entry level plan is pricy yet devoid of features that should be present at this price point.
Reasons for switching to Paperform
Before using Paperform I would use Microsoft Word to create a form and then print and mail it out. This was a slow process that wasn't very fruitful. I used Adobe Acrobat to create fillable PDFs which weren't easily distributed or easily filled. I was eager to try Paperform and speed up the process.
Logan
Government Relations, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2022
Paperform - Customizable but a little clunky
Paperform has served it purpose well and we will continue to use it.
PROSPaperform allows you to easily send emails to those who fill out your form and to others you would like to reach. It was useful for advocacy efforts.
CONSSome of the creation features feel like a beta version. It is not easy to view a large list of emails and having to scroll to see all the columns is annoying.
Reason for choosing Paperform
Pricing
Reasons for switching to Paperform
Google Forms did not have enough features or capabilities.
Akshila
Verified reviewer
Arts and Crafts, 201-500 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Paperform
Overall this is a really good product and it's really easy to use.
PROSThe really cool feature I found is, it can accept numbers with decimals like (10.25, 6.5), If you are building forms to accept payments or some measuring values this is a really cool function and you can even add videos also to the form. And this gives you a full-featured application trial version without a credit card.
CONSThere is nothing to say about Paperform, but if you can extend the trial period that is better to get a good understanding before purchasing the product.
Reasons for switching to Paperform
I decided to change the platform and try a new tool
Alice
Verified reviewer
Information Technology and Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
So much more than a form builder
Paperform is a well thought out, elegant and easy to use form builder that has gone from strength to strength. I would recommend to anyone who wants an easy way to capture information from customers, including taking payment, and to develop quizzes and customer feedback forms.
PROSPaperform makes it so easy to create elegant forms and more importantly for me, to take payment on my website without any faffing about with ecommerce systems. I use it to sell tickets for events and places on online programmes as well as for simple surveys and feedback forms. The conditional logic also allows you to create quotes and quizzes to make you stand out from the crowd. I love it! It connects to Stripe so you can keep your transaction fees down and you can have several accounts connected which makes it easy to run several campaigns at once. It also connects to Zapier so is easy to push new signups into email marketing or CRM systems without lifting a finger. The support is exceptional, we had a problem with a field that wasn't displaying properly on one type of iphone and the dev team had fixed it within 12 hours, keeping me updated throughout. Despite being in Australia (I'm in the UK) they are very fast to respond to any queries and are keen to hear what their customers would like added in future versions. Can you tell I'm a big fan!?
CONSThere's not much I don't like, but it might seem a bit expensive if you just judge it on price. Don't let this put you off though, it really is worth every penny.
Sally
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Fantastic Service!
Paperform is a fantastic service. I was an early adaptor of Paperform after a long and extensive search to find a reasonably priced form system that I could use. At the time, I was beginning my own design/marketing business, and I knew that forms were an integral part of what I needed to offer to clients. One of my clients was a medical clinic, and we were able to take the intake form and set it up as an online form. Using the question logic Paperform has incorporated, I was able to ask and point the client with the form to precisely the right questions to get the information necessary. I could even get a signature if the patient were under 18 years of age. It was magical. I've now begun my career as a social worker, and I'm incorporating Paperform into my practice and of my agency. The flexibility and ease is a plus as I navigate a new job and improve the sites for my agency. We're now able to take applications online for proctor (foster) parents and those who wish to help the kids in our program. I recently completed a site launching a new service and we needed to take payments online. As we are a small business with not a lot of overhead dollars, I try to reduce the costs as much as possible. I didn't want to pay our site provider extra for an e-commerce site, and I struggled with how I was going to incorporate the payment into the website without any extra costs. And then I had a brain flash where I realized that Paperform has already solved this issue. I was able to
PROSPaperform works hard to make it easy to integrate and use.
CONSSometimes I'll ask for an obscure option that isn't available yet.
Reason for choosing Paperform
Initially, I chose Paperform for first, the cost, and second, the functionality. Over time, I've been pleased to discover that I chose well.
Zuberi
Verified reviewer
Information Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Does everything you want and more
An investment.
PROSI looked all over the web for the perfect form service. A perfect form service has all of these things, 1. Looks professional, modern, and has custom design options. 2. Allows me to configure a variety of questions 3. Has very customizeable logic for asking questions. For example, "When _____ answers ____ show them question _____" 4. Searchable dropdown menu questions! This was so hard to find, I needed to ask my customers questions with massive dropdown menus but, I didn't want them to scroll through the entire dropdown menu to select options. Paperform allows me to create a massive dropdown menu, and allows my users to type in their answers (the most relevant answers from the menu show up as they type). 5. Customer service. I used some other services and there was basically no way to contact my service providers. I have rarely waited longer than 24h to get a tailored response to my questions! 6. Integrates with numerous other platforms such as Google Maps, Google Pay, and Stripe. 7. Bang for my buck! Paperform is definitely gives me more value that I put into it!
CONSI just wish I had more of a tour of the service. I still find that I find something new hear and there that I couldn't do before.
Bimbisara
Verified reviewer
Design
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Saves me hours every week
Paperform has allowed me to automate many tasks in my business, freeing up hours of my time each week.
PROSQuick and simple to setup Many customisation options Webhooks and Zapier integration Paperform has become one of the core apps I use daily in my business. It allows me to capture data in a pleasant way and direct that info to various locations (using Zapier and Webhooks) for further action. This enables me to take quick actions on hot leads, automate transactional tasks, trigger marketing campaigns,... the possibilities are endless really. The developers are continuosly updating the platform and are very responsive to support queries.
CONSThere is nothing that stands out as an issue for me. I know there are a few little things I'd like to be able to do but I just can't remember them right now, so they couldn't' be that important.
Jurgen
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Form Software Re-Imagined
A wonderful product which is a joy to use and solves a whole range of needs for us. Service and support is exceptional as well.
PROSA feature rich, yet easy to use form builder that has a great set of features, native integrations and allows building anything from forms, conditional surveys to fully fledged great looking landing pages.
CONSFor those who don't want to take the time to learn, there is a learning curve to fully utilize the software. Sometimes script loading speed of embedded forms on websites can be slow.
Fredy
Verified reviewer
Architecture & Planning, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great and easy way to create forms for a variety of use cases.
Really happy with it for about 5 years.
PROSIs easy to configure for any use case we have had. Offers a lot of options so we can get creative with our questions. As is the forms are great but they also can be enhanced with some more advance formulas, we got stuck while trying to implement one of those but their support team help us solve that, quickly.
CONSI would like to use our own domain instead of Paperform's, even though they do offer that option is out of reach for us at the moment. The good thing is they let you embed the forms so we can work something around that, so not really a con. (just lack of budget on our end XD)
Reasons for switching to Paperform
I was using a wordpress form builder but was a bit complicated to use and limited compared to this one.
Jesse
Events Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Paperform is great value for what it offers
Overall, my company is very happy with Paperform and will only move off of it once we build data collection into our platform.
PROSBy far the thing that stands out most about Paperform, is their customer support. I know it's not directly related to the product, but their support team is exceptional (among all SaaS tools) and they're always able to deliver a solution within minutes. The form building is simple intuitive and they have a powerful suite of features and integrations that make it highly practical.
CONSDesign customization is a bit limited and they don't have any third-party plug-ins as far as I can tell, which definitely isn't something I would use all the time, but it is nice to have in case they're ever needed.
Edie
Executive Office, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Paperform Helps Make My Company Look Great
Paperform is so easy to use. Professional and customizable templates make everything so simple. Sometimes I need a more robust and complex form. No worries, it can do that too! OMG, the webhooks and integrations!! Don't even get me started on the impeccable customer support! I've been happy with PF for over 2yrs. NO COMPLAINTS
CONSNO COMPLAINTS from this software. It exceeds all of my expectations.
Reason for choosing Paperform
I think jotform was more expensive and had fewer integrations.
Reasons for switching to Paperform
GF has Ugly, dumb, and non-customizable forms. It makes me cringe every time I use one.
Robert
Information Technology and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Paperform is an excellent form tool
Our overall experience has been a good one. We have integrated paperform into our flagship product that is offered to many clients. Paperform allow users of our software to book appointments and register their personal details.
PROSPaperform is packed with many features to get the job done ! What I like most is the way it renders perfectly on mobile phones, tablets and desktop screens. It offers a wide variety of components used to collect information. The signature component is very precise and responsive whether you use a stylus or your finger. I use it to collect information from customers that is then read by our software product. We use it to allow customers to register themselves and to book appointments. The support staff are impressive as they are quick to respond to questions or suggestions. I have no regrets and wish I had this product years ago.
CONSThere are few features that are being worked on that will improve the product. Not many issues that come to mind.
Reason for choosing Paperform
Paperform is more user friendly and has a better look and feel especially when used on mobile devices
Russ
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
I LOVE Paperform! I recommend it.
This software is directly helping me in the collection of revenue. I love the software, the development team is very responsive and forward-thinking with the implementation of this software. Highly recommended. Interesting enough, historically when I've asked if something was available, it's either been on the roadmap or added without my even asking. It doesn't make my coffee in the morning. Honestly, It does a lot for the tool in the survey category. It's much more and I don't have too many things that I can point to and say I don't like this
PROSI love the flexibility of how many different ways I can use the software. I keep pushing the boundaries, and It keeps getting better. I use it for sales pages, contact forms, and payment processing. Oh, and yes surveys. Don't forget the ability to collect information from your community, clients, and prospects. I like the potential to use it for new customer onboarding. I have the capacity to collect all the critical data that will help me focus my attention on the most important tasks for each client.
CONS
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2019
Paperform - Company Use - 2018
Have had a great time with Paperform but the service has been a little on the slow side to date.
PROSLoved the simplicity of us setting up Paperform for completing client + candidate profile creation. Have another tool tied into it for doing team dynamic testing (link attached in paperform). Has enabled us to capture our new users for the first 1.5 years which has been fabulous.
CONSIt has it's limits to how far you can build out a questionnaire to capture data but that is expected.
Christopher
Verified reviewer
Photography, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Absolutely incredible
First, the editor is incredibly simple. If you know how to use Google Docs, this will come second nature. The API connections seem endless, the library of possible direct connections are light-years ahead of the competition, and the setup is almost instant. Additionally, the front-end UI for your customer (or, whoever will be filling out the form) is impressive, imagine seeing a form that you want to read/fill out... that's what Paperform delivers. And the cherry on top, you cannot find a better team than this. Not only is the application unmatched, but the support and ability to get instant help is also unbelievable.
CONSNone, this app is more packed with features than any others within the market.
László
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Not just forms - landing forms
I can use Paperform for all my own and my clients' needs when it comes to building a registration form, order form or anything alike.
PROSI have been using Paperform for almost 2 years now and I just love it. It is extremely intuitive, it's like using Word or PPT and not a form builder. In fact, it is not just a form builder as you can create a fully fledged landing page with an integrated form and you can even include a payment gate if you need that as well. Support is top notch.
CONSI know it sounds awkward but I could not really come up with any cons.
Don
Verified reviewer
Wireless, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
The last form builder I'll ever use
With it's deep integration with ActiveCampaign, Paperform has become the only form that I use for myself and my clients.
PROSCreating a form is almost like creating a Word doc, which is unique. You're able to integrate payment gateways like Braintree, Stripe and PayPal. You're able to collect signatures in forms. The webhook function allows us to send data to our software without having to manually input it. Deeply integrates with Active Campaign so we are able to trigger automations when a form is filled out without having to build Zapier zaps!
CONSWish forms looked a little better on mobile but it's not that bad. It's hard to find anything wrong with this app.
Ramon
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Simple, beautiful and comprehensive form tool for all of my needs
- Collect applications for premium coaching programs - Collect queries regarding individualized courses and programs Keep it simple and beautiful -> Concentrate on what matters actually
PROS- The beauty of the forms. To look so lightweight, simple and inviting. I simply love to fill out Paperform forms myself. - Simple and comprehensive user interface, but comprehensive functionality like logic, scoring, payment, dynamic pricing etc. - The team keeps improving the platform like crazy. It just makes fun to work with it!
CONSAt the moment nothing comes to mind when I think about what I dislike of Paperform. I love it wholeheartedly...!
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2019
Brilliant Form Builder
We collect a lot of leads for ourselves and on behalf of our clients. With Paperform, it is easy to get the leads and organize them for later follow up. The forms look great and are easily customizable.
PROS- great for many possible applications for lead gen - sleek looking forms - possibility to sell straight from the form
CONSThe integration with the CRM must be through Zapier in our case. It would be nice to be able to sync the leads directly.
Anonymous
201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
Powerful tool that makes it easy to create beautiful looking forms
Allows me to create beautiful looking embeddable forms in a short span of time.
PROSThe look and feel are customizable and can be tweaked to match our branding. The team has recently been rolling out newer features (the addition of the autosave feature is such a relief!) and improved the tool UX. The conditional logic feature has allowed me to create good workflows that help me capture more accurate data.
CONSThe tool can be a little slow from a performance perspective because it takes a wee bit of time to load.
Robert
Education Management, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Awesom forms and superb support
Got my forms up and running from cero experience to full product working for the kantine kitchen orders in a 300 pupil school
PROSIts easy to setup and powerfull to collect data in sheets. The best part is the helpfull support that has 0 wainting time!!! and thats even with the free product.
CONSCould have some more features for integrating with google sheets
Reason for choosing Paperform
Easy, fast and greatest support
Reasons for switching to Paperform
too limited
Stacey
Public Relations and Communications, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2019
Great for creating lots of diverse forms
Love the ability to customize forms.
PROSI use Paperform to create forms for clients, especially those who are in the ecommerce space. So far, Paperform allows me to quickly adapt to my clients' needs. This is very important because lots of changes get made during the approval process.
CONSSo far, I haven't experienced any problems with the software.
Anonymous
1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2018
Great way to create forms and surveys
It's so easy to use and customizable. I also like that it integrates payment gateways so I can even make an order form. Since using this software they have made lots of improvements.
CONSThere aren't a lot of templates to use, but that's not really a big deal seeing how it's easy to customize forms to your needs.