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> Reviews of Jotform. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Jotform is a good fit for you!

Source: https://www.softwareadvice.com/form/jotform-profile/reviews

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Jotform Reviews

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# Jotform Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(2,136)

4

(635)

3

(81)

2

(16)

1

(25)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.5

Value for money

4.5

Functionality

4.6

* * *

### Pros

"We've used it to create pipelines for several projects, as it can integrate with other applications like Planning Center and CRM tools like Go High Level."

"It significantly improved efficiency, reduced paperwork, and enhanced data visibility across operations. While it is not a full replacement for a bespoke system, it serves as an excellent foundation for building and validating internal processes before scaling further."

"I also liked how customizable the forms are—you can tailor them with conditional logic, branding, and integrations with tools like Google Sheets, PayPal, and Slack."

### Cons

"The operational downside is that we then have to identify and refund the duplicate charge. While refunds are straightforward to process, the original merchant processing fees are still incurred, which means we lose money on transactions that were never meant to be duplicated in the first place."

"The biggest drawback is the limited design flexibility for creating a fully branded, high-end look, along with a slight learning curve for more advanced workflows."

"I deleted a question and it still seems to show up when people answer the questionnaire. When I go back into edit the form, the form appears correct, but when I receive responses, the deleted question is there?"

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Jotform Reviews, Pros and Cons - 2026 Software Advice