About 123FormBuilder

123FormBuilder is a cloud-based web form builder that enables businesses of all sizes to create surveys, forms, quizzes and polls. The platform comprises templates for job applications, donations, event registration, online bookings, orders and lead capture. 123FormBuilder lets users collect data, complete payments and optimize internal processes.

123FormBuilder allows users to create sub-user accounts by providing access to clients. Primary features of the platform include CSS customization, price calculation, coupon codes, questions based on conditional logic, graphic reports, customized templates, multilingual forms, real-time updates and multi-page forms.

123FormBuilder’s order form function creates coupon codes, cust...


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Supported Operating System(s):

Web browser (OS agnostic)

119 Reviews of 123FormBuilder

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(76)

76

4 stars

(27)

27

3 stars

(6)

6

2 stars

(4)

4

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 119 results

August 2016

Dave

Verified Reviewer

Industry: Entertainment

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

August 2016

Love this app!

I use 123 contact form for my wix website (that's how I found them) and I love it. It does exactly what is advertised and has recently been upgraded to include some better designs.

Pros

Forms are designed well and easy to use. I usually receive data by email within seconds of the form being submitted.

Cons

A bit costly for what it does (anyone who knows HTML well enough can probably create a mailto form that does the same thing) but the design is great and it's easy to customize which is why we use it.

August 2019

Tulio from Sync Music Electronic Music Academy

Company Size: 2-10 employees

Industry: Music

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

123FormBuilder has become a powerful tool for my company!

I have been using 123FormBuilder for 1 year in my company and its forms solve 99% of the problems I have.

Pros

The number of fields for forms is countless! In addition, 123FormBuilder has several security mechanisms that allow the form to be used for any use. Even for contests! The ease of creation and finding what you need, and if you don't find what you are looking for, the service always answers you in 1 day! Our company will not stop using 123FormBuilder anytime soon!

Cons

There are very few weaknesses of 123FormBuilder, the only thing I could think of was having a chat so I could have my questions answered, but by email, I always get the answer by the end of the day.

Reasons for Choosing 123FormBuilder

I chose 123FormBuilder for the security, service, versatility within the forms and range of options they offer me.

February 2020

Tanzina from AAG

Company Size: 2-10 employees

Industry: Fine Art

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2020

After over 4 years of daily use, they held my data "hostage" when I tried to downgrade

After several years of using the forms almost on a daily basis on the Gold Plan, last year I went through personal tragedies, closed my business, lost my job and no longer needed nor could afford to continue the paid plan. This year as I am recovering, I will be creating possibly 3-5 forms in a year compared to 30+ forms per year in the past. When I tried to create a free form, I realized 123formbuilder had put security blocks so I couldn't access my old forms, data or even create new forms. They wouldn't even let me delete old forms without upgrading and paying for a Gold plan. I could log in, but then any activity I tried, I would be directed to a page to upgrade with no other option. I have been going back and forth the past week with customer service. They released the block at first when I first contacted them, and since their email had gone to spam, I never saw that they gave me a 3 days window to delete all forms. I just proceeded with creating one form, uploaded to my website, started getting applications, and went back to the "upgrade or else" page. I explained my situation to the customer service rep and pleaded to use the free service, said I wouldn't use more than 5 forms as per the free agreement, asked as a long term client if I could keep the current form with 10+ fields (I was willing to edit and remove excess fields if that wouldn't be allowed). But she just blocked me from even being able to access the form submissions and kept pushing me to pay!

Pros

Only workable on upgraded paid services.

Cons

Even with the upgraded paid plan, it is very tedious to customize each new form even though they are duplicated. I was creating new sign up forms (duplicates of past week's form) every 1-2 weeks throughout the year, and had to customize every detail on the notification emails and thank you messages every single time. When you try to delete multiple fields, you have to do it one by one, can't select multiple fields. Customer service is terrible!!!

Response from 123FormBuilder

Replied February 2020

Hello Tanzina, Thank you for your feedback - we always appreciate it, whether good or bad, and it is one of the main promoters for improvement in terms of product and customer care experience. We are very sorry to hear about your inconvenience and we want you to know we do empathize with you and we do care about your situation. The safety of your data and your satisfaction are of real concern to us. We have looked into our interaction with our Customer Care Representative and we want you to know that she will follow up with you on an email she sent you yesterday. She will continue to communicate with you on this matter in order to ensure that this issue is resolved as soon as possible. Thank you again, 123FormBuilder Team

April 2018

Lana from Moore Relations

Verified Reviewer

Company Size: 2-10 employees

Industry: Public Relations and Communications

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Simple form with many functions!

Pros

I was hesitant to use any form that I needed to pay for, but this actually has become a go-to form builder for many of my projects. From obtaining leads, to registration and accepting payments, 123FormBuilder does it all at a decent price. It also helps that the forms look nice on any website page it's embedded in.

Cons

I do think some of the limitations vs cost could be adjusted, but if you are collecting money from your endeavors and using the freemium version, you should be okay.

February 2016

Sebastian from Moz

Verified Reviewer

Company Size: 51-200 employees

Industry: Internet

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

February 2016

You want some powerful and elegant forms for Your Online Business ? - 123 forms is the solution for u !

In short... With 123 forms I got the Features that enables me to create basically anything that my heart really wants. I like the analytics features and all the benefits those guys gave me. Also, more than that, I like that fact that I have full protection with SSl Certificates and captchas in place. If you need surveys and beautiful & functional forms I can't speak highly enough of this company.

Pros

drag & drop features that makes the processes much easier SSL Encryption, captchas and so much more Amazing Analytics for my forms I like that features of connecting & collecting with my Google Drive & CRM very fast and easy I've tried so many forms but those guys are awesome :)

Cons

I had some problems when I wanted to connect with stripe. I hope I can solve this issue fast enough to finish my thing. Slow support for Free users but still you have a support for your projects :)