


123FormBuilder enquiry form building



Supported Operating System(s):
Web browser (OS agnostic)About 123FormBuilder
123FormBuilder is a cloud-based web form builder that enables businesses of all sizes to create surveys, forms, quizzes and polls. The platform comprises templates for job applications, donations, event registration, online bookings, orders and lead capture. 123FormBuilder lets users collect data, complete payments and optimize internal processes.
123FormBuilder allows users to create sub-user accounts by providing access to clients. Primary features of the platform include CSS customization, price calculation, coupon codes, questions based on conditional logic, graphic reports, customized templates, multilingual forms, real-time updates and multi-page forms.
123FormBuilder’s order form function creates coupon codes, custom calculations, markup ...
123FormBuilder enquiry form building
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
August 2016
Dave
Industry: Entertainment
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
August 2016
Love this app!
I use 123 contact form for my wix website (that's how I found them) and I love it. It does exactly what is advertised and has recently been upgraded to include some better designs.
Pros
Forms are designed well and easy to use. I usually receive data by email within seconds of the form being submitted.
Cons
A bit costly for what it does (anyone who knows HTML well enough can probably create a mailto form that does the same thing) but the design is great and it's easy to customize which is why we use it.
December 2020
Beth from ESD Global
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
December 2020
Basic registration App for simple needs
Average middle of the road experience. We moved away from this app for our program application because we needed for functions than what 123FB could offer. However, we still use this for basic program registrations that do not require a large build out or sophisticated automations.
Pros
Easy to use, integrates with Wix website, very customizable.
Cons
Customer support is lacking. Some features are easy to implement and other are confusing. Payment gateway options are limited. Automation set up is clunky.
Reasons for Switching to 123FormBuilder
We needed more sophisticated automations and detailed application systemization for our organization.
Response from 123FormBuilder
Replied January 2021
Hi Beth! We are sorry to see you go, but grateful for your feedback! Kindly let us know if there is anything we can do to improve your experience. We'd be delighted to pick up a discussion on what we can do to make 123 Form Builder better, at growth@123formbuilder.com . The 123FormBuilder Team
February 2020
Tanzina from AAG
Company Size: 2-10 employees
Industry: Fine Art
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
February 2020
After over 4 years of daily use, they held my data "hostage" when I tried to downgrade
After several years of using the forms almost on a daily basis on the Gold Plan, last year I went through personal tragedies, closed my business, lost my job and no longer needed nor could afford to continue the paid plan. This year as I am recovering, I will be creating possibly 3-5 forms in a year compared to 30+ forms per year in the past. When I tried to create a free form, I realized 123formbuilder had put security blocks so I couldn't access my old forms, data or even create new forms. They wouldn't even let me delete old forms without upgrading and paying for a Gold plan. I could log in, but then any activity I tried, I would be directed to a page to upgrade with no other option. I have been going back and forth the past week with customer service. They released the block at first when I first contacted them, and since their email had gone to spam, I never saw that they gave me a 3 days window to delete all forms. I just proceeded with creating one form, uploaded to my website, started getting applications, and went back to the "upgrade or else" page. I explained my situation to the customer service rep and pleaded to use the free service, said I wouldn't use more than 5 forms as per the free agreement, asked as a long term client if I could keep the current form with 10+ fields (I was willing to edit and remove excess fields if that wouldn't be allowed). But she just blocked me from even being able to access the form submissions and kept pushing me to pay!
Pros
Only workable on upgraded paid services.
Cons
Even with the upgraded paid plan, it is very tedious to customize each new form even though they are duplicated. I was creating new sign up forms (duplicates of past week's form) every 1-2 weeks throughout the year, and had to customize every detail on the notification emails and thank you messages every single time. When you try to delete multiple fields, you have to do it one by one, can't select multiple fields. Customer service is terrible!!!
Response from 123FormBuilder
Replied February 2020
Hello Tanzina, Thank you for your feedback - we always appreciate it, whether good or bad, and it is one of the main promoters for improvement in terms of product and customer care experience. We are very sorry to hear about your inconvenience and we want you to know we do empathize with you and we do care about your situation. The safety of your data and your satisfaction are of real concern to us. We have looked into our interaction with our Customer Care Representative and we want you to know that she will follow up with you on an email she sent you yesterday. She will continue to communicate with you on this matter in order to ensure that this issue is resolved as soon as possible. Thank you again, 123FormBuilder Team
October 2020
David from Cheistians Alliance
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
October 2020
Easiest to use form builder software out there
I used the software to hire staff for our nonprofit. All the applicants who used the forms said they were easy to access and complete.
Pros
The software was very easy to use. To build forms all you needed to do was drag and drop elements (multiple choice, choice matrix, short answer fill in) into the document. What was really helpful, which no other software on the market does, is the fact that you could fit up to two column's worth of questions, side by side, in the same document. This allowed you to keep forms short as all of the space was used efficiently. Most other form builders force you to create one big, long column of questions that stretches across multiple pages.
Cons
What I liked least was the fact that the software was missing the ability to export forms to PDF or Word. The only way that I was able to share the form with users is with a URL. This is an issue for me because in my line of work I work with clients who do not have reliable internet and yet still need to fill out the forms I send them. With an exportable Word or PDF version of my form, they could do this.
Response from 123FormBuilder
Replied October 2020
Hi, David! First of all, thank you so much for reviewing us! We appreciate any feedback that helps us constantly improve our product! We appreciate you checking in to see what features we have available. At this time, we do not offer the possibility to export data into Word documents, but it can be exported to Excel. Moreover, there is a workaround to get the PDF file with all your form's data. Please read this article to see how to export your entries to PDF (last section): https://www.123formbuilder.com/docs/can-i-save-reports-as-pdf-files-from-online-forms/ Thank you again for your review and we wish you the very best as your business grows, The 123FormBuilder Team
August 2019
Tulio from Sync Music Electronic Music Academy
Company Size: 2-10 employees
Industry: Music
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
123FormBuilder has become a powerful tool for my company!
I have been using 123FormBuilder for 1 year in my company and its forms solve 99% of the problems I have.
Pros
The number of fields for forms is countless! In addition, 123FormBuilder has several security mechanisms that allow the form to be used for any use. Even for contests! The ease of creation and finding what you need, and if you don't find what you are looking for, the service always answers you in 1 day! Our company will not stop using 123FormBuilder anytime soon!
Cons
There are very few weaknesses of 123FormBuilder, the only thing I could think of was having a chat so I could have my questions answered, but by email, I always get the answer by the end of the day.
Reasons for Choosing 123FormBuilder
I chose 123FormBuilder for the security, service, versatility within the forms and range of options they offer me.