--- title: "Cognito Forms Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cognito Forms. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cognito Forms is a good fit for you!" source_url: "https://www.softwareadvice.com/forms-automation/cognito-forms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Workflow Management Software](https://www.softwareadvice.com/workflow/) / [Cognito Forms](https://www.softwareadvice.com/form-builder/cognito-forms-profile/) / Cognito Forms Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/form-builder/cognito-forms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/form-builder/cognito-forms-profile/alternatives/) # Cognito Forms User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 272 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 221 reviews (81%) - 4 stars: 47 reviews (17%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 4 reviews (1%) ### Most mentioned pros - The platform makes data management simple and efficient, with an intuitive interface that allows me to organise, collect, and access information without any hassle. - The complex workflow abilities are our favorite part of Cognito forms. When we show other form vendors the complexities of our workflows, they admit defeat because they cannot compete with what we are already using. - Clean & Modern Design: Forms look polished, sleek, and fully responsive right out of the box, ensuring a seamless experience for users on desktop or mobile. ### Most mentioned cons - I use Sumup for my business account however, Cognito forms currently does not offer this type of integration and I am left with using two forms of card payment which is not ideal. - Additionally, Cognito does not support some of the larger enterprise requirements, such as role based access control syncing with our identity management software; this means we have to manually maintain hundreds of users and try to keep this synced - a pain point that regrettably grows the more we use the platform. - At times, I am asked to login by receiving an email (which can be difficult to receive the emails on my work email) and doesn't even give me the option to login using my username and password. ## Cognito Forms customer reviews Showing reviews 1-25 of 272 (page 1). ### Powerful Form Builder Worth the Learning Curve - Overall rating: 5/5 - Reviewer: David O. - Company size: Self-Employed - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Cognito Forms to manage my client list, invoice clients, and collect tax documents. #### Pros I use Cognito Forms to manage my client list, invoice clients, and collect tax documents. It took a little time to get used to because it’s quite powerful, but once I understand how to use it, it can do a lot. I think it’s probably the best option in this category for creating form-based things. #### Cons It took me a little time to get used to Cognito Forms because it’s quite powerful. --- ### Chief Information Officer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: 3-5 years · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased and will continue to use for our organizations. Not for everyone, but web driven surveys and/or huge population recipients - great tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use; dynamic; able to implement more complex survey/forms; no end user training needed for designers #### Cons Not least, but more emphasis on end user access on folders. Would like to have more user ability to use system, but have access concerns --- ### Excellent System - Overall rating: 5/5 - Reviewer: Rob A. - Industry: Design - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When I have had a query they have always got back to me in good time. The answers have always helped and nothing has been to difficult. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Exceptionally easy to use and so quick to setup on a website. We have found the system very flexible and a perfect fit for our business #### Cons Nothing. We have not found any weakness that affects the use. I can even setup multi users and clients can see their forms. --- ### Show Entry Processing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been great! It has totally changed the game with event registrations for our group. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can have cards saved along with registrations but they are encrypted so they are safe. #### Cons I wish the lookup process was easier. I would love to use it so that people didn't have to completely re-enter their info for each event. --- ### Cognito Saves Lives - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the user-friendly interface, it just made my life so much easier as an amateur business owner in the beginning. Also feel like i get a bang for my buck. #### Cons Maybe the coding parts but that's a personal problem its really me. I haven't had much issues with this platform. --- ### Simplifying Workflows Through Smart Automation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Cognito Forms was positive. It is user-friendly, easy to customize, and allows simple relationships between questions. Its integration with Power Automate is a key advantage for automating workflows and improving efficiency. However, the limited storage in the Pro plan and fewer integration options could be challenging as requirements grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to easily create relationships between questions, along with its integration with Power Automate, which enables workflow automation. Its user-friendly interface, conditional logic, customizable forms, and ability to collect and manage submissions efficiently are also key advantages. #### Cons The relatively limited storage capacity in the Pro plan and the limited range of integrations compared to some alternative platforms. Certain advanced customization and workflow requirements may also require additional configuration or higher-tier plans, potentially increasing the overall cost as usage expands. --- ### The best form builder and data collection tool out there. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am highly satisfied with the functionality of Cognito Forms. From form building to viewing entries, the automated process and workflows are helpful. I appreciate the updates as well. Cognito Forms stays ahead of the curve by implementing new features that enhance our workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of data collection and level of encryption that secures our data. The ability to organize various forms into folders. The availability of templates. The program is easy to learn, and I like the affordability for organizations with small budgets. The drag and drop feature is a time saver and it minimizes mistakes. #### Cons Sometimes, the menu is hard to navigate on mobile devices. When viewing entries, I would like to see pertinent information in a snapshot, instead of having to click each entry item. For instance, is there a way to view "no. of household members" registered for an event by just looking at the dashboard or main page? --- ### An accessible and Diverse form builder - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been using Cognito for over 10 years and it is an important part of our sales experience. It is the step in our funnel that qualifies a lead. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a highly accessible form maker that can produce any number of forms. We use it as a Custom Tiny Home Builder Form. The ability to do some code for dependencies helps the experience for our customers. #### Cons I have wanted more freedom with images, image carousels, and other design constraints. I'm able to make it work, but it does limit us on some of what we want to do. --- ### Reliable, easy to use, powerful online forms - Overall rating: 5/5 - Reviewer: Anthony F. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been positive. The product just works, which is important to my business. Forms and workflow are critical and I have never had a form go missing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the drag and drop capability for building forms. It is very powerful I have built some really complex forms with it. #### Cons I wish I could embed images into the forms so that my online forms could better represent my company branding. --- ### A Game Changer for Tax Preparation Automation and Client Intake - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Cognito Forms has been excellent. As a tax business owner, finding ways to streamline client onboarding and reduce administrative work is extremely important. Cognito Forms has helped me create a more organized and efficient intake process by allowing clients to complete their information and upload supporting documents electronically. What really makes it valuable for my business is how it fits into my existing workflow with SmartWiz AI and TaxWise. Instead of manually entering every piece of information from client documents, I can use automation to populate much of the return in just a few minutes when the intake is complete. This allows me to spend less time on repetitive data entry and more time reviewing returns, communicating with clients, and ensuring accuracy. I also appreciate that the platform is relatively easy to set up and does not require extensive technical knowledge to begin using. Overall, Cognito Forms has been a valuable addition to my tax preparation process and has helped me work more efficiently during the busy tax season. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Cognito Forms is how well it supports automation in my tax preparation business. I use it to collect client information, create intake forms, and allow clients to upload their tax documents electronically. One of the biggest advantages for me is being able to use Cognito Forms alongside SmartWiz AI and TaxWise. Once my clients complete their intake forms and provide the necessary information, SmartWiz can transfer that information into my tax software, significantly reducing the amount of manual data entry required. In my experience, an entire tax return can be populated in approximately two to three minutes when the client has submitted complete information. The setup process is straightforward, and adding the extension is relatively easy. This has been extremely beneficial for improving efficiency and managing a higher volume of tax clients. #### Cons One limitation is that the efficiency of the process depends heavily on clients providing complete and accurate information. If a client skips questions, uploads the wrong documents, or enters information incorrectly, additional follow-up and manual corrections may still be necessary. I would love to see more intelligent validation features that help identify missing or inconsistent information before a client submits a form. Although the integration with other tools has been beneficial, having more built-in automation options would make the overall experience even more seamless, especially for tax professionals handling large numbers of clients. --- ### Founder/CEO - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: Self-Employed The reviewer appreciates how Cognito Forms helps in organizing and reusing forms, although they noted a learning curve in setting up workflows. Once learned, the platform becomes easy to use and very convenient. Full review available after login on Software Advice --- ### Information Technology (IT Support) - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Civil Engineering - Company size: 1001-5000 employees The reviewer appreciates the quick support response and the ease of use in creating forms with CognitoForms. They highlight that the platform effectively meets their needs for a form-based website, despite being relatively new. Full review available after login on Software Advice --- ### Executive Director - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 11-50 employees The review highlights the ease of use and organization provided by the software, which is beneficial for managing information efficiently. There is a suggestion for improvement regarding the dashboard's aesthetics to better accommodate users with ADHD. Full review available after login on Software Advice --- ### Easy to Use and Great Value - Overall rating: 5/5 - Reviewer: Jonathan L. - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. It is simple to use, saves us a lot of time, and helps different teams get what they need quickly. The value for the price is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use, flexible, and marketing-friendly. It has made a lot of our internal processes much faster. #### Cons I honestly do not have any major complaints. It has been reliable and easy to work with. There are always small things that could improve, but nothing has caused any real issues for us. --- ### Incredibly powerful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Cognito is a product I will continue to recommend. It packs a lot of power into a simple user interface. It is intuitive to learn, embeds cleanly into our website, and handles most WCAG form entry issues for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Cognito is incredibly powerful, yet easy to use. It allows power users to automate workflows and task management while maintaining its simplicity for basic surveys. #### Cons Occasionally Cognito can be quite buggy. Entries can take long to load, forcing me to reload the website in order for the results to populate. --- ### Terrible Terrible Terrible - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Product usage: less than 1 year · daily - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered None. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I liked the fact that the forms were clean looking and you could customize the forms to your liking. #### Cons They shut your form down instantly if it is reported without even investigating thus putting the burden on the customer. I mean as soon as you hit submit on the abuse report I received an automated email stating my form was shut down due to a violation. I know because I tested it out. What about some child playing around on your site or a competitor even. They also won't let you collect credit card info unless you are using their payment processors. Talk about monopoly. I will be using their competitor from now on. --- ### Great and easy to use form builder, no spam worries! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very satisfied with cognito forms, forms are well secured and easy to create and embed forms that are virtually spam free #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the things I appreciate most about Cognito Forms is how intuitive and user-friendly it is. The drag-and-drop form builder makes creating professional forms incredibly simple, even for users with little or no technical experience. I can quickly add, rearrange, and customize fields without needing to write any code, which saves a significant amount of time. The interface is clean, responsive, and easy to navigate, making the entire form-building process enjoyable. Whether I'm creating registration forms, surveys, or data collection forms, Cognito Forms provides the flexibility I need while keeping everything straightforward. It has become one of my preferred form-building platforms because it allows me to build polished, functional forms quickly and efficiently. #### Cons The only downside I've experienced with Cognito Forms has been the price increases over time. While I understand that software companies need to adjust pricing as they continue to improve their products and add new features, it was still a bit disappointing to see the cost go up. That said, the quality of the platform, its intuitive drag-and-drop builder, and the time it saves me make it well worth the investment. Despite the higher price, I continue to use and happily pay for the service because I haven't found another form builder that offers the same combination of ease of use, flexibility, and reliability. For me, the value still outweighs the additional cost. --- ### Great Form Solution for Our Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Cognito Forms has been excellent. It has helped us streamline how we collect information from clients and automate several parts of our business processes. It is reliable, flexible, and easy to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cognito Forms is very easy to use and makes it simple to collect organized information from our clients. Creating and customizing forms is quick, flexible, and straightforward. #### Cons Sometimes the formatting and layout options can be a little difficult to adjust exactly the way I want, especially when trying to create a more customized or polished design. --- ### Powerful While Still Being Easy To Work With - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Cognito has been extremely positive. It's immensely more powerful than basic alternatives like Google Forms while not being as clunky as a competitor like Qualtrics #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Cognito's integrated AI tool is the most advanced and helpful of any product-specific tool I've worked with. Whenever I'm trying to achieve a specific user-facing outcome, I'm able to work side-by-side with the AI to ensure that I'm making exactly the changes I need, rather than banging my head needlessly against the computer. And anytime I need to learn more about Cognito's core functionalities, its answers are clear and easy to follow, with embedded screenshots and gifs to I'm able to translate words into actions. #### Cons Even though Cognito is physically extremely data-secure, it unfortunately hasn't achieved official FIPS compliance, which means that we can't provide formal legal assurances for our partners that require this. If Cognito could obtain official FIPS compliance it would be a huge value-add to their platform and remove any need for us to ever consider working with any other provider. --- ### Cognito is awesome and has great integrations - Overall rating: 5/5 - Reviewer: Sam C. - Industry: Legal Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I highly recommend Cognito, the new features that are constantly coming out and the ability to do things with the API/Power Automate/MCP allow us to create and amplify our current workflows. Cognito is awesome! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We can apply it to many use cases across the firm. The MCP connection is one of my favorite features, and with our developer we can do a ton with the API access Cognito allows. The time and effort they have put into making Cognito a one stop shop is impressive. it's also a very useful tool for employee roster sheets and its automation capability is incredible. #### Cons We are using SSO to log into Cognito, and we need to process name changes not often but often enough. For the name to sync correctly we need to contact Cognito, not the end of the world but it's annoying. We have also noticed that field names in our emails will randomly get changed - have not been able find the issue with that and it's only happened 3-4 times. --- ### Cognito review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is great.Its easy system to learn and navigate. Its a straight forward system for client to use and provide information needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Client can complete from their phone, tablet or computer.it can connect with other systems and automate parts of workflow. It is very easy to learn to use and navigate. I love the security feature provides encryption, secure document uploads, ability to restrict who can access forms and submissions. Forms can be connected to payments processors. Compared to other systems I feel cognate is the most affordable. It can be used as a lead capture tool. #### Cons It isnt a true CRM. It only capture the lead. Lead follow up is limited. It can't be used for client communication. I own a tax business so for me that is basically the only con I have of having to use another system as a CRM. Plan amounts do increase base on the usage of the system. --- ### The Swiss-army knife of form builders - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it. I would recommend it to anyone who is trying to create reliable and good-looking forms and workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cognito is an incredibly powerful and easy to use tool that seems to be able to handle every use-case I throw at it. It's like the Swiss army knife of form builders. It has incredible ability to create reliable workflows and automations, and it's extremely stable. You could run a large slice of your business needs out of this thing, and it's very affordable. Also the service is great. #### Cons Not many cons but I guess, because it's so versatile, you can customise yourself into a corner by creating overly complex solutions in here that you could struggle to unpick if something in your business processes change. Standard tech-debt stuff really. --- ### Versatile business tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using it for about 4 years to collect info from my clients. I send it to clients to complete their dietary preferences for the vacations we book. They can share the link with people in their group. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives me a lot of flexibility to manipulate data. I have been using it for years, and it works flawlessly when sending to my clients. #### Cons The user interface is a little clunky; clients don't like that you need to complete each page before you can advance. I would love to learn more about how to improve it, or have the option to hire someone at Cognito to help me optimize it. --- ### Great forms and workflow platform - highly recommend - Overall rating: 5/5 - Reviewer: Adam P. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I cannot recommend Cognito Forms enough. I've used them for more than four years and I continue to be impressed with the continued development of the product while maintaining the top customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, amazing workflows, robust features, training and support is top notch. I find this platform to be a strong value for the money. I use it for basic data collection to collection of payments, contracts and signing, and more complicated workflows. It works for internal staff users, such as HR processes, as well as with external data collection. There have been robust AI integrations. #### Cons Minor item but setting up other staff users to be able to create forms requires me to restrict them from other folders - the default seems to grant too much access, although this could be a user error on me end. --- ### Cognito Forms - For all your Data Capturing - Professional, Personal, Sport and Cultural! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Philanthropy - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been great! I prepare all my on-line forms with Cognito Forms. You can even provide price / cost options for selection and link your payment platform to receive payment! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cognito Forms are easy to use, very user friendly, and can be personalised with your Company logo, etc. I find the options where documents can be signed easy to manage, and remove the necessity of hand filled documents completely. Data handling is very efficient. I have used Cognito as a customer contact form for our website, as well as entry forms for various Chess related tournaments. The security is excellent, since there is no e-mail that can be intercepted and bank details changed, for example. The forms can be printed and stored securely. I believe this platform is great value for your money! #### Cons The free version has data capturing limitations, and if you reach that in the middle of a campaign, you have the possibility of missing some entries. ---