Connecteam
About Connecteam
Awards and Recognition
Connecteam Pricing
Basic - from $29/month (billed annually) or $35/month (billed monthly) Advanced - from $49/month (billed annually) or $59/month (billed monthly) Expert - from $99/month (billed annually) or $119/month (billed monthly)
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Connecteam
1 - 5 of 326 Reviews
Maria
Religious Institutions, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed February 2024
Couldn't be happier with it!
Barbara Anne Elliott
Verified reviewer
Sports, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
I love Connecteam!
The quality and ease of our communication has improved exponentially. All Employee management has improved as a direct result of implementing Connecteam!
PROSConnecteam is the solution my clients have been looking for for Staff Management!
CONSLike anything there is a learning curve and the set up of all the features does take some time - but man is it worth it!
Reason for choosing Connecteam
Connecteam is THE BEST!
Reasons for switching to Connecteam
Home Base was not user friendly and I just couldn't get it set up to do what I wanted.
Vendor Response
Thank you so much for your amazing review! It's so great to hear you were able to switch from 4 different software to Connecteam's all-in-one, and that you were able to customize it to your liking and dramatically improve communications in the company :) Thanks again for sharing your experience with us! If there's anything you need, we're available at support@connecteam.com around the clock :)
Replied September 2023
Andrew
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Schoolhouse IT Review
Overall I am extremely satisfied with the app. We have been able to transfer several of our processes to the app.
PROSThe ease of using the time clock has been extremely helpful. We have been transitioning from using Google Sheets for time tracking and paper records for expense reports. The Forms option for digital record keeping has made the expense reports very easy and exceptionally convenient.
CONSAutomatic break transitions from Paid to unpaid after a time threshold would be great.I have run into issues with the built in camera feature in Forms.Having a way to break out vacation time and Holiday time together into different categories of PTO would be nice.Having a log of changes made to the timesheets for visibility and accountability would be extremely helpful.Setting dates to automatically give paid Holidays would be very convenient.
Reasons for switching to Connecteam
We would use Google Sheets for time tracking and relied on the honor system for keeping time. We also used paper receipts and a paper form for expense reports. Paper reports were unwieldy and we had an employee that we suspected of stealing time.
Vendor Response
Thank you so much for your review! We would be happy to address some of the things you've mentioned here: (1) In PTO, you can create policy types (i.e. categories) and under each of them you can create as many policies as you need with different names, rules, and assignees. (2) Under each timesheet, there are blue and orange dots that automatically explain what changes or edits have been made in that timesheet, by who, and when. If you refer to a general audit page for all edits in the timesheets, that's a great idea we'll pass forward to the product team. (3) Setting automated dates for holidays is on our roadmap already :) As for the automated transition of breaks and an issue with the camera in Forms - did you contact us regarding these two? If not, please reach out to me personally at chen@connecteam.com so we can connect and help. Thank you!
Replied May 2023
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed December 2022
Disappointed with the app after 14 months - issues are never-ending
Terrible experience, I wish we never used the software
PROSGood design, friendly customer service, courses and updates work well
CONSWe regret we have gone ahead with Connecteam over a year ago. The system was promising, but the team have not been able to resolve most issues after a year. The scheduling module is full of bugs (the shifts tend of to disappear or duplicate shifts appear for whatever reason, some jobs were sent to the wrong user, schedule is often slow especially on mobile phones). Time clock module seems ok, but be prepared to spend some time comparing time entries with job schedule on another screen - they could not build a comparison of actual vs standard hours in the app. The support and development team don't seem to understand the cleaning industry, communication with cleaners is problematic as there is no traceability or audit trail for actions and messages. The software was also completely down at least a couple of times in the last few weeks.The critical issues are with the scheduling. We notice a new bug pretty much every few days now. We report issues on a weekly, sometimes daily basis. They always ask us to record videos and screenshots, which we have to send to them. They then ask us to check it has been resolved. When one bug is fixed, another one seems to appear. I am not sure how they are operating.
Vendor Response
Thank you for your feedback. It breaks our hearts to read your review, but we're not running away from responsibility. We do nothing else but create the best platform in the world to manage non-desk employees. In the past 2 years, our company has grown 20 times, customers and employees wise. Some parts of the system needed massive revisions in order to be able to support the radically increasing traffic, and sometimes it took longer than expected, and getting there wasn't smooth sailing either. Nothing I can say at the end of things could change what you have already experienced. What I can tell, is that there's a dedicated team of people that spend countless hours improving every bit of the platform, even through hard times. If you'd like, I'm available to listen and answer questions. As this review is anonymous, I can't reach you on my end as I don't have your contact details, but you can contact me at chen@connecteam.com and I'll reply back immediately. Thank you again ����
Replied December 2022
Maria
Religious Institutions, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Love This Program!
OUTSTANDING program and service! I highly recommend it.
PROSFolks can clock in/out without having to go to the church office to the timeclock. Plus, as a small business, we actually got the service for free (until we go over 10 employees on the clock).
CONSI needed to ask for some help in setting some of it up, but my support person was just amazing during our Zoom call!!!
Reason for choosing Connecteam
Your form does not list Time-Logix which is the program we switched from. Connecteam was really highly rated, and the reviews were great. Plus, it is free for companies with ten or under employees using their program.
Reasons for switching to Connecteam
They were increasing their monthly cost by 50% with about nine days warning. It is a decent program, but we are a tax-exempt church and only use it for one full-time employee and four part-time ones, so I was looking for savings. I really liked the updated look and ease of use of Connecteam - plus it was free for us.
Vendor Response
Thank you so much, Maria! We're happy you find Connecteam to be useful, easy to use with great support, and cost-free for your small team :)
Replied December 2023