About Device Magic


Device Magic is a cloud-based solution that helps businesses automate and manage processes of creating forms for mobile devices. Key features include collaboration, version control, text editing and remote access.

Designed for businesses of all sizes, Device Magic comes with a dispatch module, which allows users to send pre-populated forms to field employees and notify them about new jobs. Its workflow tool enables enterprises to automate the delivery data in various formats. Additionally, the analytics platform allows organizations to create and share data charts and get insights into business progress.

Device Magic’s geomapping tool enables businesses to incorporate maps and locations into forms and assign corresponding tasks to specific area fields. Mobile applications for Android and iOS devices allow users to remotely manage their business activities. It is available on a monthly subscription and support is extended via documentation, phone, email and an online help desk.   



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Supported Operating System(s):

Web browser (OS agnostic)

19 Reviews of Device Magic

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(11)

4 stars

(5)

3 stars

(2)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-19 of 19 reviews

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March 2019

Peter from Phillips IT Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great Software for Capturing Remote Data

Have been using device magic for several years and have never found a better piece of software to manage our mobile data capture.

Pros

Very easy to configure new forms, adapt existing forms for new uses. Very easy to streamline workflows for capturing data from mobile users

Cons

Some of the best features require an enterprise license, this is worth the money but would be better if there was a lower tier with some of them included.

Response from Device Magic of

Replied March 2019

Peter, Thank you so much for your glowing review of the Device Magic platform! We're absolutely thrilled to hear about your experience and that you've found our software to be the best in class for capturing data remotely. I'm looking forward to sharing this with the rest of the team!

April 2018

Jeff from Symons Ambulance

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

4.0

Functionality

5.0

April 2018

Great product but more and more overpriced as other options have become available for less...

Pros

Great user friendly product but needs better reporting on the backend. Also has good customer support.

Cons

Way overpriced already and now you are raising the price. We will start looking for alternatives. Also needs alerts and reporting improved.

Response from Device Magic of

Replied April 2018

Hi Jeff, We understand the frustrations of price increases, but we are developing new features and a better, fast and more efficient product to make us more valuable to our customers and separate us from the alternatives. The good news is we are in the process of developing a reporting and analytics tool. We will have a beta ready for testing in the next few weeks if you are interested in giving that a try, feel free to reach out to our support team.

July 2018

Starr from Channel Jets

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Great product for data capture from mobile

We have designed our entire data collection model around it

Pros

Power and flexibility in form design and functionality. Form Submission Distribution to backend databases and email notifications is excellent. Speed and reliability. Tech support always very responsive.

Cons

Only the licensing model. We have some devices that we only need to use a few times per year to submit data but need to pay for full license for every device.

Response from Device Magic of

Replied July 2018

Hi Starr, Thank you for the wonderful review. We are glad to hear we are improving your speed and reliability. As for our licensing, we've recently made changes to our plan structure. Be sure to check in with us to see if there is a new plan that works better for you and your organization. Thanks for being a valued customer! Your Device Magic Team

April 2018

Sofia from Nicaragua Sugar Estates Ltd

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

April 2018

Since I use of this application, it has been very easy to collect data in the field. The user

The facility to obtain data daily in your hands.

Pros


I really like the fact that the role of administrator is very easy to operate and edit, from the forms and catalogs that are added to the selection components.

Cons

I do not like that it does not support different languages, only English, and that is very limiting for users who do not master it. And I do not like at all that it is not possible to edit the data once it was sent to the server. I think that for the price that is being paid annually, the application should have that option.

Response from Device Magic of

Replied April 2018

Hi Sofia, We greatly appreciate your honest feedback. I've passed your list of features you'd like to see to our development team.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

Transformed our business, helped us create our own field app

Pros

I love the user interface for creating our own forms. We've created an incredibly complex form, where only certain sections even show based on the answers to previous questions. The interface on the field collection time is great too, and keeps getting better.

Cons

We would like the ability to add multiple images at the same time, instead of one at a time. We have to go outside the app to the google drive app to do this. They tell me it's on their roadmap however. Also the user interface for dispatching app is functional, but difficult to use versus the form building tools. Presumably improving the is on the road map as well.

Response from Device Magic of

Replied April 2018

Hi there, We're so glad to hear that our form builder is working great for you. Yes, we are in the early stages of creating a multiple image question type and updating our interface throughout the dashboard. Be sure to check our monthly newsletters for updates of new product releases, timeframes, and access to beta features!

April 2018

Kyle from Takamoto Biogas

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2018

Most Versatile signature software

Pros

We used Device Magic for signing forms and contracts in the field in Kenya. For auditing purposes on loans we needed signatures, photos and GPS coordinates. Only Device magic can do this

Cons

You have to pay for each additional user which costs and can add up. Naming the app Forms and the company Device Magic confused our staff sometimes, too.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

The platform is very easy to use, flexible, and has great integration options for storing data.

Pros

The best feature about the software is that you can have multiple submission data stores, which gives great flexibility for storing data as well as interpreting the submitted information. The mobile app has a great interface and is very useful in the field .

Cons

I least liked about the software was that pricing went up after the initial offer. I do understand that new features and updates were given commensurate with the price increase.

Response from Device Magic of

Replied April 2018

Hi there, Thank you for the great feedback! We understand the frustrations of price increases, but we are developing new features and a better, fast and more efficient product to make us more valuable to our customers and separate us from the alternatives.

February 2016

Kris from Verizon Business

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

February 2016

Reliable, professionally designed Form App

We are using the platform to record our drivers' work and invoice accordingly. The App allows to control remotely the forms that are dispatched to the users. The receiving data is stored on the App's own platform, and can be perfectly audited and accessed. The App has connections to Google Sheets, allowing us to apply query functions and prepare the invoicing process. Forms can be completed off line and load automatically when connected to the WiFi network

Pros

Reliable application, comprehensive Dashboard function to develop new Forms.
Working for IOS and Android.
Good direct customer support, small team, direct involvement.
Good FAQ and support pages.
Ongoing development, frequent improvements are released.

Cons

Pricing Scheme doesn't allow for a free admin user test account, should be nice to have one, especially for small user base.
Web Form interface was announced but never delivered.

April 2018

Eden from Fer-Pal Construction

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

The Device is user friendly, modern and customer service is exceptional!

The ability to submit forms electronically.

Pros

It is stylish, modern and reliable. I am pleased with the customisation of the app and including the company's logo.

Cons

I think the system works very well. Sometimes the GPS can be slightly off but it is still reliable.

Response from Device Magic of

Replied April 2018

Hi Eden, We're so glad to hear you are loving the new app interface. We've been hard at work making our product the best it can be.

April 2018

Melissa from Selco Elevators

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2018

Easy to use and understand

I have gained a new knowledge on device magic.

Pros

I like how easy it is to use the software. I can explain it in a very simple form to any of the employees using the program.

Cons

It would be more efficient if there was a simple way to reformat a form in order to make the necessary changes that are needed.

June 2016

Rick from Techforce Telecom

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Excellent Service

We've been using Device Magic for almost three years. It has allowed us to deploy services for our customers that would have otherwise been a lot more difficult and/or more expensive.

April 2018

Sonny from CLI - Construction Loan Inspections

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Just what I was looking for

Pros

Easy to use, you don't have to be a programmer to create a simple solution that will save you many man hours each week. I can't wait to create more solutions for my business using Device Magic.

Cons

It is too early to really be constructively critical. The only con I have experienced so far is when inviting people to join a form, I get a lot of questions from them and I can't see what is going on. I would suggest an invitation to join that includes clear instructions on what to do.

Response from Device Magic of

Replied April 2018

HI Sonny, Thanks for the honest feedback. I've passed along your suggestions for inviting a device to our development team.

November 2018

Chris from Chris Warfield

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality