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Formstack Documents vs SurveyMonkey

Formstack Documents vs SurveyMonkey

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Overall Rating
4.7 (112)
Ease-of-Use
4.5 / 5
4.6 / 5
Value for Money
4.4 / 5
4.4 / 5
Customer Support
4.7 / 5
4.3 / 5
Functionality
4.7 / 5
4.5 / 5
Last Review Written
September 25, 2024
February 11, 2025
Pros/Cons
  • Pros

  • We have been using WebMerge for a few months now and have found it to be very useful and helpful. It was the best solution we found to convert our online applications.
  • I have some technical ability, but that was from years ago. I was able to set this up quickly, and the final details that I needed help, customer support stepped up and were great.
  • I so appreciated that I quickly got help when I really needed it. Sincerely and strongly recommend.
  • Cons

  • The setup instructions for what I was doing were confusing and took me forever to get working.
  • The price tiers are the most disappointing aspect of the product.
  • Gets pricey once you're over 2,000 deliveries per month. The jump from $250 to $750 dollars per month is scary.
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  • Pros

  • Ease of use, clean and modern look, ability to integrate with other software. Price was better compared to what we were using before.
  • Ease of use, it was an easy set up and login and the interface was easy to navigate but also had fun colors that caught the eye.
  • The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time.
  • Cons

  • Suddenly, the $5/month option was nowhere to be found. Horrible way to rip people off just as they are frustrated enough to get their survey out.
  • At times if your signal is weak your and your survey is interrupted i have lost infirmation and needed to start all over again.
  • Inability to change your survey after it has been submitted can be frustrating for some users who made a mistake in their feedback.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos