--- title: "Formstack Forms Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Formstack Forms. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Formstack Forms is a good fit for you!" source_url: "https://www.softwareadvice.com/forms-automation/formstack-profile/reviews/?page=2" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Process Management Software](https://www.softwareadvice.com/bpm/) / [Formstack Forms](https://www.softwareadvice.com/workflow/formstack-profile/) / Formstack Forms Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/workflow/formstack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/workflow/formstack-profile/alternatives/) # Formstack Forms User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 129 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.7/5 - Value for money: 3.7/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 59 reviews (46%) - 4 stars: 45 reviews (35%) - 3 stars: 10 reviews (8%) - 2 stars: 2 reviews (2%) - 1 star: 13 reviews (10%) ### Most mentioned pros - I liked that I was able to create any type of forms for my teams for risk management. When there was an issue my team could log it. - Formstack Forms has been very helpful in my sales work for creating and managing online forms without any technical difficulty. - I like how simple it is to apply themes for customization, allowing forms to match branding quickly and easily. ### Most mentioned cons - Recent platform updates have made custom CSS less reliable, with previously working code no longer functioning as expected and often requiring additional support to resolve. - Advanced customization can feel limited without deeper technical workarounds, which reduces flexibility for more complex design needs. - I've been trying to cancel for 2 months... and in the meantime they have been billing me for those two months. And also they have just let me know that apparently I am on a yearly contract?? And I can't cancel for 8 months? After I spend another $4k+ with them?? ## Formstack Forms customer reviews Showing reviews 26-50 of 129 (page 2). ### High Quality Native Salesforce Integration Form Tool. - Overall rating: 5/5 - Reviewer: AJ G. - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I found the quality to be top notch. Navigating the tool within Salesforce was not as user friendly as the standalone version. The detail, the customizability, and the broad range of integration is what makes this tool so good. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros While this tool has a bit of a learning curve compared to other form tools, it is very high quality. The form creation aspect of it is powerful. It offers a very wide range of options and customization. While I did not use it to for any payment integration, they worked with all the major players in that market. With its native Salesforce integration, this tool is perfect for those needing to embed in the Salesforce house. #### Cons The tool was a bit overwhelming. Which is ultimately what makes this product work so well. It has a lot of moving parts. --- ### Easy and efficient form builder for everyday business use - Overall rating: 4/5 - Reviewer: Khushdeep G. - Verified reviewer: Yes - Industry: Furniture - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Easy drag-and-drop form creation, no coding required, and useful integrations that help keep everything organized and reduce manual work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Formstack Forms has been very helpful in my sales work for creating and managing online forms without any technical difficulty. It makes data collection simple, organized, and much faster compared to manual methods. Overall, it improves workflow efficiency and saves time in daily tasks. #### Cons Some advanced features take time to learn, and the pricing can feel slightly high for light or occasional use. --- ### A Reliable and Easy-to-Use Form Building Platform - Overall rating: 4/5 - Reviewer: Sarah J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Formstack Forms has been positive. The platform is intuitive and easy to use, allowing forms to be built quickly and efficiently with minimal training. It works well for day-to-day form needs and supports a wide range of use cases, from simple surveys to more complex data collection. While recent updates have introduced some challenges with advanced customization, Formstack remains a reliable and flexible tool that streamlines form creation and management while offering solid support and functionality. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Formstack Forms is very user-friendly and intuitive, making it easy to create forms without needing technical expertise. I like how simple it is to apply themes for customization, allowing forms to match branding quickly and easily. The drag-and-drop form builder streamlines the creation process and saves time. Additionally, the platform offers flexibility with conditional logic and integrations. #### Cons Recent platform updates have made custom CSS less reliable, with previously working code no longer functioning as expected and often requiring additional support to resolve. Advanced customization can feel limited without deeper technical workarounds, which reduces flexibility for more complex design needs. --- ### A Good Tool Once You Get Past the Learning Curve - Overall rating: 4/5 - Reviewer: Aleah H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Formstack Forms has been good, but it took some time to get there. In the beginning, it was not the easiest platform to navigate, and I ran into some frustration with locating forms and keeping up with submission alerts. However, once I spent more time looking around and learning the system, it became much easier to use. Overall, it is a solid app with a lot of value, though it can become a bit overwhelming when you are working with a high volume of forms. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about Formstack Forms is that once I took the time to explore it, I could see that it is a very capable tool. It offers a lot of functionality and can be really useful for creating and managing forms. After getting more familiar with the platform, it became easier to understand how much it can do and how helpful it can be for organizing information. #### Cons What I liked least was that it did not feel very user-friendly at first. There was definitely a learning curve, especially when trying to find forms or stay alerted when new submissions came in. It can also start to feel a little chaotic when you are managing a large number of forms, which makes navigation and organization more difficult than it should be. --- ### Top Form Creation Tool - Overall rating: 5/5 - Reviewer: Amber W. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with this tool was great and I would highly recommend it to project managers looking for an easy way to track risks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that I was able to create any type of forms for my teams for risk management. When there was an issue my team could log it. #### Cons I didn’t have a dislike about Formstack forms because it was an easy process and it had great integration. --- ### Formstack Forms is a great way to gather simple data - Overall rating: 4/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Definitely not for small budgets. Great for large teams and big corporations personally google forms is a much easier and cheaper option. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros You don't have to know how to code to use. It has a lot of integration for any different software you use. Makes it great for form creation in any field of business. #### Cons Definitely not for small businesses with small budgets. Not a lot in the way of customization. What it makes up for in data efficiency it is spent in learning how to use the integration and storage set up. --- ### Formstack Forms does not dissapoint! - Overall rating: 5/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I am extremely happy with Formstack Forms. It makes my work life so much easier being able to quickly use a template to create a document. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use the templates to make forms and also the document generation. It really makes work life easier. #### Cons I have not had any issues using Formstack. Any difficulty with making the forms/documents have been short lived as I can easily find answers with the help section. --- ### Flexible Forms for Everyday Business Needs - Overall rating: 5/5 - Reviewer: Madeline-Michelle C. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Formstack Forms makes collecting and organizing information easier, though setup can take some time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creating forms is simple, with flexible templates, helpful integrations, and easy response tracking. #### Cons Some advanced features take time to learn, and pricing may feel high for a smaller team or projects! --- ### Using FormStack - Overall rating: 4/5 - Reviewer: Janet Z. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ability to individualize the information in which you can recruit information and accessibility across technology. #### Cons None that come to mind right away. I however was not part of the switch from Formstack to DocuSign so I don't know how it compares regarding pricing. --- ### Operability and intuitiveness - Overall rating: 5/5 - Reviewer: Adewale S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Formststack Fotm is quite imquitibe. It interoperates well with my OS and summarily, it's amazing that onboarding process is smooth and the application combines well with others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the way Form Stack works. It's quite easy to fill out and navigate giving on qiestion at a time with corresponding progress flow display. It's quite flexible and easily personalosed. #### Cons Formstack Form progressive filling could sometimes be challemging especially for mew users. Going back the window coilf also ne difficult. --- ### Great form tool! - Overall rating: 5/5 - Reviewer: Sally G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using this tool for a while now and it's by far the most "high-end" form tool I have used. I did hear the cost is higher than others, but I can understand the reason for that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most about Formstack Forms is that it has HIPAA compliance, which is extremely important as we are a healthcare company. #### Cons I don't really have any complaints, except maybe it's not that easy to learn as it's not as simple as other form tools, however, it's worth learning. --- ### Un outil de création de formulaires flexible et puissant - Overall rating: 4/5 - Reviewer: Raja G. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros J’ai apprécié la facilité de création de formulaires, les nombreuses options d’intégration et l’automatisation des workflows #### Cons La personnalisation des designs est limitée par rapport à d’autres outils #### Reasons for switching to Formstack Forms Je suis passé à un autre produit car j'étais pas trop satisfait --- ### DO NOT USE FORMSTACK - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Where do I even begin... Formstack is HORRIBLE across the board. To start... Absolutely criminal pricing. Second... Next to impossible to cancel...HUGE waste of time, there's no cancel button. I've been trying to cancel for 2 months... and in the meantime they have been billing me for those two months. And also they have just let me know that apparently I am on a yearly contract?? And I can't cancel for 8 months? After I spend another $4k+ with them?? I am so beyond disappointed. I have been a customer for 5+ years. It's an insanely expensive, subpar service. I am so beyond my limit with Formstack. On top of all of this, I have reached out when our form logic was just NOT working (REALLY bad look for us for our clients) and they gaslit me and told me it was working after it had been fixed. SO why when I did absolutely nothing did my form not work and now it all of sudden works??? Hm... Go with another form provider. My business needs HIPAA compliant forms and there are way better alternatives out there for a FRACTION of the price. Like less than what I am paying PER MONTH at Formstack for an entire year kind of fraction of the price. I would give 0 stars if I could. I've been getting ripped off for years and am mad and feel taken advantage of and now they are making it my problem. I could have saved $10k if i switched to another provider earlier. I wouldn't be so mad because I do take responsibility for my part in this... but it's also taken me HOURS to attempt to leave the service (they still haven't cancelled my account and each month that goes on they keep charging me!!!!), another 20 hours or so to rebuild my forms on another platform. I am beyond unhappy with them and FULLY recommend you go with a different form company. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros They offered HIPAA compliant data managmenet #### Cons Horrific customer service, criminal pricing model, sneaky contract terms, impossible to cancel, huge waste of time working with support, support just gaslights you when you tell them something is wrong #### Reasons for switching to Formstack Forms HIPAA compliance needed so we switched to Formstack --- ### Formstack is crucial to an efficient small business - Overall rating: 5/5 - Reviewer: Mary H. - Verified reviewer: Yes - Industry: Financial Services - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Formstack allows us to automate tasks that we used to do manually, like sending information to prospective clients, gathering detailed information from current clients, sending a series of steps in a project, etc. It is a great value for the money, and is relatively easy to use. We have used it for several years and can't imagine being without it - it is critical to an efficient work flow for a small business, and a lot less expensive than paying an admin to do the same tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually. For example, you can use Formstack to create a contact form that lets a prospect choose what type of service they are interested in. Using the conditional logic, you can create automatic responses based on what they select (or where they are located, or whatever variable is important in your business) that include additional information -- links to videos, documents, whatever -- instead of having to pay someone to follow up with each contact individually. You can also use this to string together steps in a process: they complete Form 1, and then automatically receive an email confirmation with the link for Form 2, and so on. This functionality has saved our small company hundreds of hours of human time, AND increased customer numbers. For all the value we get out of it, Formstack is a bargain. It's one of those "how did we live without this" tools. #### Cons The look of the webforms themselves is dated - it would be nice if they would invest in some contemporary looking designs so the user sees something more sleek. Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic. #### Vendor response Hi Mary! Thank you for leaving a wonderful review! We love seeing happy clients! This article may help with your self-tallying forms concern: https://support.formstack.com/customer/portal/articles/2545508. If this doesn't help, please feel free to reach out to our awesome Support team, who will do everything they can to help! Replied January 2018 --- ### Mislead by Staff in regards to Infusionsoft Integration, Won't Provied Refund From Their Mistake - Overall rating: 1/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Everything up until discovering that the product was not as promised was good. The people I dealt with were kind and pleasant to work with. It was clear that they were under the same impression I was, they communicated this to me via email, apologized for the mess up and tried to make it better. However, the only thing that would make it better is a refund as I was still paying for all the other systems that this one was intended to replace but without the integration there was no reason why I would change and pay more for what I already had set up and in use. The whole purpose of changing was to consolidate and send the data to my CRM without using an integration tool so that we can create a HIPAA compliant integration and start sending patient data between the forms and the CRM which was not a possibility all along, or at least not at the price they quoted me but they never fixed the issue which was a major disappointment given the otherwise positive experience with their staff. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I initially liked working with the people, for the most part, I think the ones I delt with are more or less at the mercy of their employer and it appeared as though they were mislead on the capabilities so I don't hold them responsible. #### Cons I only discovered them by researching systems that integrated with Infusionsoft. After several discussions and the sales person researching the uses I needed and whether or not Formstack could provide those solutions, it was determined that it does offer the integration with infusionsoft and that we could build a form that we can use for checking clients in for appointments, collecting information through intake documents, onboarding new staff and clients. We discussed at length using the forms to collect patient data that could sync with our CRM, Infusionsoft and this was all confirmed. The price was quoted to me that would include Formstack, Docs, and Sign. It was more than I was paying for an electronic document system, an electronic check in system, an integration tool, and an onboarding / training tool however the convenience of consolidating all of these into one platform was the reason I purchased it. After a full month of trying to set it up with my rep, talking to the strategic accounts manager, more testing with my set up rep, it was finally determined that integration with infusionsoft was an additional custom coding project and would cost hundreds more a month. This was not what was communicated, I was invited to meetings with the developers to sell me an integration, I asked for a refund and and was happy to talk once they had the integration they advertised. They agreed but never gave me the refund. Their mistake cost me about $2,000 for an unusable product. #### Reasons for choosing Formstack Forms I intended to replace IntakeQ, theReceptionist, Tranual, and Zapier for Formstack and integrate all of these into Infusionsoft without needing Zapier and also being able to integrate the forms that would allow patient data integrated with Infusionsoft. Something we are unable to do now with Zapier. So, I did not end up switching, overall I like those other programs but was looking to consolidate and streamline and since it wasn't possible I stuck with the other systems. --- ### Uggh.... - Overall rating: 2/5 - Reviewer: Earle K. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I wish I could tell a different story, but unfortunately,​ we had a terrible experience with the software and the "support" team. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is completely web based. That is really the only good point about the solution. #### Cons Where do I begin? Our team who used this software constantly received Error: -1 (Submission could not be updated) when editing a form. This was our Care team and they were typing notes from a meeting, and this error would cause all the notes to be lost. We contacted support, and instead of being helpful, they blamed it on the browser (when we had tried all possible browsers (IE, Firefox, Opera, Chrome, Safari, and even Edge) and were able to replicate the issue on all of them. Then support said it was our internet connection. After receiving this error, we performed speed tests and were getting higher performance than what our contract said we should get (well above the recommendations Formstack had). Then they said it was because we were using a VPN (which we were not). After all of this, the next person told us to try a different browser, then test internet speed, and then turn off VPN. This nightmare went on for weeks when we finally cut ties with them. --- ### Glitchy, bad service, confusing! - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had a really stressful experience with Formstack. It has taken me over a month to create a form - that's not even finished. It glitches, it lags, there are technical difficulties even above their heads. Even though they in the end got on the phone with me, it took pushing and a lot of time that I did not have and then when it was created it still wasnt right. It is a never-ending battle and they have not offered to compensate $ wise which is unfortunate. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros -It seems like a simple interface -For simple forms it works fine -It has many options and allows for all kinds of conditional logic -It collaborates with many plug-ins and Google apps -Customer service is kind #### Cons -There is no number to call for support -Emails for support take 24 hours plus for a reply -The logic if the form is complex gets super confusing -If the form is too long it lags -If you want to reorder the form it doesn't work properly - system glitches -It is 20 bucks a month for the bronze program but for the amount of stress that goes into building one of these and the price you may as well do something more old school like a survey monkey -I can't stress enough how aggravating it is to solve a tech problem with formstack, they are so slow and not always the most knowledgable although they are quite kind #### Vendor response Reviews left by our customers help us continue to improve our product and our customer support experience, so thank you for taking the time to leave your feedback. We're sorry to hear that responses from support were delayed, but assure you we continually work towards expanding our customer resources, so accounts without priority support included can still solve problems quickly. In the future, please don't hesitate to search our vast support library here: https://help.formstack.com/hc/en-us or reach out to us on our social media profiles to help expedite the support process. Please let us know if there's anything else we can help with. Thank you! Replied July 2019 --- ### I like it! - Overall rating: 5/5 - Reviewer: Alyssa M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered We use this for new customer registration and have it attached to a payment portal. It's great because the customer can check box all the agreements and use one signature for everything. Families can fill out all their information and Pay in less than 5 minutes. HUGE time saver and we get more business, because people don't have to ever stop and come back to it or flip through pages. If you are a martial arts school and are trying to figure out how to do new student intake and payment without using the really expensive companies like Mind Body or Zen Planner. I highly recommend using along side a merchant system like MXmerchant or a couple of the others Formstack has listed on their website and is compatible with. You can look at my website to see how we have done it ourselves, and saves someone else all the headache we went through before coming up with this. https://www.fitandkick.com/ #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros As soon as I started the trial it was easy to navigate through, and I could pretty quickly figure out what I was looking for. Everything is organized intuitively for a new user. That is probably what made me happiest about it. It also has great options for keeping data protected. That was something we struggles with a lot looking at other form generators. I can also generate a ton of different forms at no extra cost. I even use this if parents are signing for our annual potluck. #### Cons I don't get a lot of control manipulating the text for each field or heading. My biggest struggle is making the forms easy fora customers eyes to follow the page and be easy to fill out. When all the text is stuck the same size, the question and list of checkbox answers, it is kind of overwhelming, and customers in a hurry get lost and have to go back and re-read. #### Reasons for choosing Formstack Forms Price and ease of use. --- ### Need forms that are highly functional and also look good? Yep...Formstack. - Overall rating: 5/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Loved working with Formstack. Excellent customer service and help response times too - which made solving the few issues we had very pain free. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the incredible ability for logic, detail, customization, calculations, integrations with payment solutions, etc. It's really simple to build a simple form, and with a little additional work for larger or more complex forms, you can intake a huge amount of information with relative ease for both you and the end user. Used this for event registrations for years, and the yearly fee vs paying per transaction made this an affordable solution for us. #### Cons Occasionally the modules were tricky to move around when I was working with literally dozens of them. Would have enjoyed the ability to have a button to automatically add a segment of fields and re-add that same segment over and over rather than including them all at once (for example, in a group registration form, having a button that added an additional field for each new group member, rather than a permanently visible set of fields that might not all be needed for a smaller group size). Realizing this is a pretty specific need, we worked around it. #### Reasons for choosing Formstack Forms Cost was the main factor as well as the ability to produce complex forms. #### Reasons for switching to Formstack Forms For the complexity of our event registrations, we needed something more than Google Forms (which we still use for more basic forms all the time). --- ### Favorite form provider! - Overall rating: 4/5 - Reviewer: Steven S. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love Formstack! We switched from Wufoo and haven't looked back. While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever. #### Cons If only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range. Some sort of safeguard against bogus form completions (asdfasfj@asf;sdfsd.com) would be nice as well. #### Vendor response Hi Steven! Thank you for taking the time to review Formstack! We are thrilled that you love our product! We are continually updating our product and would love to hear from you with any ideas you have to improve the app. Please visit https://ideas.formstack.com. Replied November 2017 --- ### Solid and helpful product - Overall rating: 5/5 - Reviewer: Drew S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For myself, I use formstack more with our Boomer’s Kids Club and is the primary way for parents to sign their kids up and for us to collect payment along with their information for the sign up. The organization also uses this as a way to help sell group tickets. The link can be sent out to specific groups and is a way for individuals to purchase group rate tickets with all info and payment going directly to the account rep rather than having one individual collect all payments and distribute tickets. When fans purchase, they either select mail or will-call. All purchases are fulfilled and fans are seated as their orders come in. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros This product is a way to help with group ticket purchases and a way for fans to sign up for our Kids Club. #### Cons Sometimes the formstack entry gets submitted twice. This happens more frequently than you’d expect, resulting in the customer being charged twice and our organization having to refund them. #### Vendor response Thank you for taking the time to provide your feedback. We're sorry to see that this error has occurred more than once and would like to take a look to fix the issue. If you don't mind, please submit a ticket with our Support Team so they can jump into your account and investigate this error. You can do that here: https://help.formstack.com/hc/en-us Thank you! Replied July 2019 --- ### Super easy and convenient - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The time and money saved driving to get applications signed, the mail and waiting forever for the client to sign and mail back. Formstack is quick and easy and saves so much time and energy! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros How easy it is to use for the user and for the client that we send it to . Its only a couple clicks away and takes seconds. Also, when I print to Formstack, a little box comes up and takes me right there and the document is ready to go. #### Cons This recently starting happening, after I print to Formstack and the little box comes up to print I use to click on it and it would take me right to the document. Now it is taking me to my profile/account and i cant get out of it. I now have to close out of it and reopen the website again. This wastes so much time. --- ### Right Price in a sea of competition - Overall rating: 5/5 - Reviewer: Nik K. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I highly recommend Formstack or at the very least giving it a try. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a lot of options when it comes to esign software. Formstack is both competitively priced and easy to use. Most importantly, my clients find it very easy when I can just text them the document to sign. #### Cons It's a constantly evolving software and I have no complaints as of yet. If I had to be picky, their mobile app could be more robust. #### Reasons for choosing Formstack Forms Integration with my AMS. #### Reasons for switching to Formstack Forms Price --- ### Good retail experience followed by horrible B2B experience - Overall rating: 1/5 - Reviewer: Umer A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Deceptive sales practices. High pressure sales. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Initial retail product was easy to use and set up #### Cons Deceptive B2B sales practice after we reached out to their sales team. Should have stuck to the $50 dollar per month product but they forced us to pay over $1,000 per month with a 1 year contract because apparently we require a BAA due to being a healthcare organization, even if we are in Canada where US law does not apply. Service was also not set up correctly and could not go live as intended. When we requested to cancel within a couple of days, never having gone live, they sent the $16k to collections. This company put a small business under a lot of distress. Sending threatening letters and court action, and has now in large part help push a business breaking even to insolvency and 4 people have lost their job now. Thank you! #### Reasons for choosing Formstack Forms We initially liked the $50 consumer version of the product. --- ### Horrible Customer Service - or none at all - Overall rating: 3/5 - Reviewer: Julie M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Horrible. If I could use the account, maybe I'd have a better experience. Even trying to get access was a challenge. If your company's grown over the past 2 years, perhaps it's time to hire more CSRs. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Lately, nothing. The forms are fine to create, drag and drop's fine, etc. But then there's limits on how many responses you can receive. If using this as an ongoing product, eventually you're going to reach that limit. How's one to know the quantity of responses they'll need for a recurring form? #### Cons There's no contact. I can't seem to get a single human to reply to multiple support and billing issues to the point that my account's now suspended. ZERO human reply. Automated replies with no actual help. I don't recommend them because if you can't get support when you need it, what's the point? ## More reviews [Previous reviews](https://www.softwareadvice.com/workflow/formstack-profile/reviews/) | [Next reviews](https://www.softwareadvice.com/workflow/formstack-profile/reviews/?page=3) ---