Google Forms

RATING:

4.7

(10782)

About Google Forms

Google Forms is a survey management application that helps businesses create online surveys and questionnaires to collect and organize information. Its white-label capabilities enable organizations to design personalized surveys using custom logos, images or predefined themes. Google Forms assists professionals with creating custom Q&As, surveys, polls or pop quizzes using various question types including multiple-choice, dropdowns, linear scales or checkboxes. It lets administrators embed forms to existing websites or share them with specific clients or a target audience via email links, Google Currents, Facebook and Twitter. Additionally, the collaboration feature allows teams to simultaneously create or edit surveys. Google Forms enables managers to analyze...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Google Forms Pricing

Google Forms is free as part of Google's online suite of tools, Google Workspace.

Free trial: 

Not Available

Free version: 

Available

Google Forms automatic summaries
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Google Forms Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Google Forms

1 - 5 of 10,749 Reviews

Marcie

E-Learning, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2020

Convenient and Versatile

User Profile

Gary

Verified reviewer

Machinery, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

An extremely capable, flexible forms & survey solution

Overall, our team has found Forms to be an extremely capable and well-thought-out survey and data collection solution. Having used other survey platforms like Qualitrics and SurveyMonkey, I think google Forms is a little easier to figure out and use. While features and functionality are a bit limited, we've found it to be a great tool for internal polling and comms.

PROS

I love how easy Google Forms is to use and how well-integrated it is with our other Google products. I can easily create a form, share it with colleagues, edit it collaboratively, and publish it. Customization is extremely easy and the amount of capability the software has is just what we need.

CONS

Since this is a free solution, white labeling is not possible with the base version of Google Forms. While this is not a deal breaker, it does limit how much you can use the product externally and in customer-facing roles. As a result, URLs are Google-based domains and deeper customization is sort of limited beyond changing the colors and adding a header photo.

Reason for choosing Google Forms

Price. Since Forms is free, we decided to go with it for our internal comms and surveys.

Reasons for switching to Google Forms

Cost. SurveyMonkey was prohibitivly expensive for our small team and we did not want to pay the high price for just internal usage.

Amit

Online Media, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2024

A good product, easy and free (depends on your google account storage)

A basic forms system that you can use easily. Simple interface and functions and conviniante ways to export data for free.

PROS

It's very easy to setup and use, even for people who don't get around with a computer. It doesn't have complicated functions and it's very easy to see the data and manage the forms.

CONS

Not customizable enough, not to many options when it comes to question types, automation and more. Pretty basic.

Reason for choosing Google Forms

Free, easy, accessable, not restrictive, and simple.

Eduardo

Computer Networking, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed March 2021

The simplest way to create a form

In my case, I have been using this tool for a few months combined with advertising on Facebook and Instagram and the conversion of potential clients has been very good for me, since it is free and it does not matter how many people enter, also that the answers arrive directly to my email and a google spreadsheet is automatically generated with the form data

PROS

Honestly, until recently I underestimated the power of the simplicity of this tool, probably due to the aesthetic issues that are not the strong one but I have achieved a great conversion of clients due to the ease and the free system of this tool

CONS

I would say that the graphic part is what I like the least, as well as the functionalities part, where compared to other tools it has few options in terms of the questions that can be added.

Reason for choosing Google Forms

I had had previous problems with the amount of forms that could reach me per month due to the payment plans, so I decided to use the free benefits of google forms

Reasons for switching to Google Forms

In the forms.app application I found the problem that they limit the number of forms that can be signed according to the version you hire and the price of the plans I consider to be quite high, so I decided to take advantage of the free benefits of google form

Robert

Computer Software, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2024

Ease of use and cost effective

PROS

The ease of use and deployment of the forms. Also the data export.

CONS

Not that intuitive and requires a short learning curve

Reasons for switching to Google Forms

Ease of use and deployment when compared to MS Forms