Jotform

RATING:

4.7

(1976)

About Jotform

Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events. Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more. Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotfo...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Jotform Pricing

The starter plan is free with 100 form submissions per month that can be stretched to 200 on the free plan. If you need more submissions the price starts from $24/month, with a discount for yearly payments. Bronze - $24/month Silver - $29/month Gold - $79/month

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

Create gorgeous forms without needing to know how to design.
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Jotform Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jotform

1 - 5 of 1,954 Reviews

Lisa

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2024

Customizable Cost-Effective Forms!

User Profile

Grant

Verified reviewer

Financial Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2024

Really easy form builder

PROS

I'm not a techy kind of person, so Jotform has been really good for me to build some online forms that I have clients complete. The drag & drop functionality makes it really easy, and you can customise the look and format of the forms pretty easily. I love that I get email confirmations when a form is completed so I can get right onto it.

CONS

Some of the finer editing, like changing highlight colours, fonts and stuff like that can get a bit tricky.

Vendor Response

Hi Grant, Thanks for the 5-star rating. We are happy to know that it was easy for you to build a form using our platform. If you need assistance in editing your form, you can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Replied May 2024

User Profile

Willissa

Verified reviewer

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Level Up Tax & Financial Service Experience

PROS

What I like about JotForm is that everything I needed was right there and it was very direct and not difficult at all. I did everything so quick and I am not an expert in any digital mor marketing.

CONS

Honestly the only thing I didn't like about JotForm was that it only allowed me 10 people to fill out my forms however I learned about leaving a review to get free ones and other ways you could get more which is awesome.

Vendor Response

Hi Willissa, Thanks for sharing your excellent experience using our platform We are glad that all your needs are met using our platform. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Replied January 2024

Jean-Michel

Market Research, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2024

An online survey tool that is quite simple, but not very powerful

We needed a survey editing tool that could be quickly integrated into our own setups. JotForm allowed us to deploy a survey in less than half a day on several occasions. It is a tool that competes very well with Google Form and offers more possibilities.

PROS

Very easy to get started with. The tool allows for basic but adequate customization, as well as the integration of several designs, again basic but sufficient. It integrates easily with other integrations (by appending a JavaScript to call the form). Its responsive integration meets the majority of scenarios.

CONS

The tool is basic, but gets the job done. However, when you want to go into customization, especially in terms of design, it is quite limited to mandatory templates. And there's always this "bulky" aspect that does not adapt well to all situations (e.g., high-end).

Reason for choosing Jotform

We didn't have enough time to make a serious A/B test between tool. This one, durin its DEMO period, was more convincing for our need to deploy as fast as possible.

Reasons for switching to Jotform

JotForm met a specific need for rapid integration. However, it was not the tool we adopted in the long term, due to several design limitations.

Vendor Response

Hi Jean-Michel, Thanks for taking the time to provide your feedback. We're pleased that you found our tool user-friendly and appreciated its customization features and integrations. If you encounter challenges with form customization, please don't hesitate to contact us via our Contact Us page at https://www.jotform.com/contact/. Our team is available to offer help and share resources to help you achieve the specific design you want for your forms.

Replied April 2024

Anonymous

51-200 employees

Used weekly for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

Use fillout.com instead

Our overall experience with Jotform was abysmal. The one time we really needed the product to work, it didn't. Subsequently, Jotform support admitted there was a problem, but refused to refund us.

PROS

Jotform has a rich feature set but it is unintuitive and not worth the hassle to implement complex workflows

CONS

the customer service isn't even average compared to alternatives like fillout.com the tech is hard to use - building complex forms is not simple the tech is unreliable Jotform customer service do not take responsibility for failings PDFs seem to be a problem for Jotform

Reason for choosing Jotform

at the time it seemed to meet our e-sign requirements in a way other products did not.

Vendor Response

Hi,  Thanks for the review. We’re sorry your experience didn’t match your expectations. Your feedback helps us do better. We want to look into this issue further and hope to resolve it promptly and accurately. Can you contact us through our Support Contact Form at https://www.jotform.com/contact? We’ll be happy to help.

Replied April 2024