JotForm is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.

JotForm features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.

JotForm offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms.

JotForm offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.

Form builder home screen
Form builder home screen

Form builder home screen

Email settings

Email settings

Conditions

Conditions

Embed

Embed

Edit questions

Edit questions

Payment integration

Payment integration

Supported Operating System(s):

Web browser (OS agnostic)



218 Reviews of JotForm

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 218 reviews

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Ease-of-use

Functionality

November 2018

Ultimate Form Builder for every form.

Pros

Ultimate Form Builder for every form. I am using such Jotform since one year and find very good for a collection of any business inquiry.

Cons

Easy to build with drag and drop menus, having good features and menu option to add to every form. great Form Builder.

Review Source: GetApp
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Verified Reviewer

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

November 2018

Great forms and analytics

Pros

JotForm is a very easy and stylish way to embed questionnaires and other forms to your website or email blast. Analytics and visualization is what eventually helps with assessing the results.

Cons

JotForm is very limiting. While it's simple and stylish, you get a very low limit of answers on free plan. This pushes you towards an upgrade and I'm not sure that the benefits are actually worth the price.

Review Source: GetApp

Aparna from Axis Bank

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy Form building tool

Support is good.

Pros

Create field select options and style and you are ready to embeded your form i like the most, concept is very nice simple easy and worth it. Lots of integration.

Cons

Previous pricing is very awesome hope they bring the pricing back.

Review Source: Capterra

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Solid service

Pros

I think Jot Form is good, works like a champ, hardly ever hit any snags and is reliable and user friendly. Gets the job done.

Cons

It does tend to fill up the data quite fast so you may have to continue to upgrade a few times to keep up the storage space.

Review Source: GetApp

Jenna from Pauley Productions

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

More features than you could probably ever use

Pros

So many features that you can build practically any kind of form your business needs. New PDF builder is really amazing addition to the tool.

Cons

Strange bugs throughout the platform that are hard to describe until you use it. Sometimes the whole site seems to freeze up in the middle of building a form with conditions.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

JotForm: A Review

Pros

Easy drag and drop interface, appearance is customizable, allows CSS to override any default styles.

Cons

Pricing for tier where you can process payment from clients has increased over the years. Not as cheap as it used to be.

Review Source: Capterra

Jon from Good Ink

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Best form building tool out there but severely lacking in design customization

Pros

With the integrations and powerful widgets available in JotForm, you can build almost any type of form that you need. I've even built complex ordering forms with the tool. Works with all kinds of payment providers as well. Customer support is quick to respond.

Cons

Templates and design options are lacking. You really can't build a good looking form without knowing CSS.

Review Source: Capterra

Nick from Envest Microfinance

Industry:  Finance

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great free product

Great option to get you up and going quickly.

Pros

- Price makes it very accessible
- Ease for user
- Ease for survey user
- Customizable with ability to add HTML or CSS

Cons

- Limited functional customization
- No direct customer support
- Freemium subscription means ad banner for Jotform will show on all free surveys

Review Source

Grace from BJD SOP

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

JotForm for educational organizations

Pros

I use JotForm all the time for submitting school activities and events, the system is easy to use and the automatic reply for event submitted it very helpful for recording purposes.

Cons

The only problem that I have experienced with the software would be trying to upload photos to the form, but I believe that might be due to the photo and not the program.

Review Source: Capterra

Eric from ACCT

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Jotform is an easy registration tool and has great tracking

I have really enjoyed using jotform and the ease of use is very helpful. It has been a very important tool for our clients to register.

Pros

Easy to setup
Ability to add widgets
Option for adding a payment when guests register for classes
Takes less than 15 minutes to set up form
Easy to link forms to website and place in a shortcut

Cons

Would like a better way to have clients save form data and return later
Could have a few more attractive themes for appearance

Review Source: Capterra

Lauren from Shenandoah University Bernard J Dunn School of Pharmacy

Number of employees:  201-500 employees

Ease-of-use

Functionality

October 2018

We use it to track our community service and our leadership/advocacy activities in grad school

Pros

It's easy to download to your phone and fill out the form. It does the job the best of anything we've tried.

Cons

Sometimes when you submit, the person that's supposed to receive it to give you credit doesn't receive it in their email.

Review Source: Capterra

Oral from MiniFabrikam

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

My JotForm Review

I use it by installing in my Weebly website. I use its form builder functionality rather than collecting money.

Pros

Jotform is easy to build online free form generator. You could collect money via the forms which derived from Jotform System. Pleus, you could find a wide range of subject when creating a form online. Just select one and use it as you wish.

Cons

The free version is kept somehow restricted. You could only get 3 payments per month.

Review Source: Capterra

Debbie from ELD Landscape

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

JotForm

Pros

New update makes if visually easier. Easy to download submissions.

Cons

Had no issues with this software as of yet

Review Source: Capterra

Jeannette from Southern California Association of Nonprofit Housing

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great for custom forms

Pros

I created a custom application easily through this software to accept submissions; it was easy to learn and set up

Cons

There were a few kinks to work out for users that were not apparent when designing the forms

Review Source: Capterra

Mamta from Bollywood Posterelic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Highly Configurable Form Builder

Pros

Jotform is an Form builder which can be embedded on website. Easy Integration with the Vast CRm and other management tools and payment gateways to be linked.

Cons

Indian Payment gateway is missing such as Instamojo.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Great tool for simple and more complex web forms

Pros

I used this product to create applications/surveys for a marketing program that I ran which required a easy to use product that was easy to extract data. This tool did exactly that.

Cons

No real cons, maybe more customizable options but then again my personal uses did not require that. Overall good product.

Review Source: GetApp

Melina from Schmackary's

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Easy To Use.

Pros

It's easy to format the questions and the way you want them answered. I also love that they allow you to put restrictions (word min/max).

Cons

My only complaint is that it's not easy to reformat the html coding after it is on our website.

Review Source: Capterra

Puddin from DHCLS

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Make Better Training Videos on You Tube or Get Someone To Walk You Through

Actually I Wanted your company to make my form, there isn't anyone I could have spoken with.

Pros

Simple, forms I 'm have a cleaning business and I wanted to total and then put my credit information on it. It's not easy.

Cons

Making A Work Sheet That Total All My Products

Review Source: Capterra

Varun from QBurst

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Functionality

October 2018

I use jotform to hear what my buyers have to say about the products

Pros

I have an E-commerce website which I export data of the people who visited the website and those who purchased from me every weekend. Then I send them a well prepared survey with Jotform enabled to get feedback about how pleasant was the experience visiting my website. Jotform instantly sends back the results after a customer submit it and notify by email. Everything like conditional logic and checkpoints are pluspoints.

Cons

I have a shopify enabled website which I always need to get feedback from the visitors. I am not able to integrate a jotform with this website which I want to popup immediately after a customer makes a purchase. I have asked the support team about this and they said there is no such advanced feature available.

Review Source: GetApp

Ease-of-use

Functionality

October 2018

Great forms collection service

Pros

Jotform makes forms creating and integration very easy. Reporting is extremely useful and visualizing the form results is very robust.

Cons

There isn't that much exclusive functionality that would make the purchase reasonable, compared to Google forms.

Review Source: GetApp

Displaying 1 - 20 of 218 reviews