JotForm Software


 

JotForm is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.

JotForm features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.

JotForm offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms.

JotForm offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.

 

JotForm - Form builder home screen
 
  • JotForm - Form builder home screen
    Form builder home screen
  • JotForm - Email settings
    Email settings
  • JotForm - Conditions
    Conditions
  • JotForm - Embed
    Embed
  • JotForm - Edit questions
    Edit questions
  • JotForm - Payment integration
    Payment integration
Supported Operating System(s):
Web browser (OS agnostic)

162 Reviews of JotForm

 

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Software Advice Reviews (3)
More Reviews (159)

Showing 1-3 of 3

Mark from Canadian International School
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

JotForm is ideal for online inquiries and simple booking system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1. Simple and easy to use.
2. Drag and drop of the form fields are very easy.
3. Conditional logic is powerful.
4. Adapts to new technology trend eg. responsive design.
5. Easy to integrate into your website.

Cons

1. Sometimes form does not work properly.
2. No data report customization.
3. Some plug-ins are not totally controllable.

Review Source
 
 

Chelsey from JLB Simplify
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Allows Leads to Easily Send Messages 24/7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All and all this is a great product and I recommend it to every business owner I meet.

Pros

JotForm is not only extremely easy to use, it is also my companies top lead producer. The forms are easy to create and to make specific for your companies needs. I created specific JotForms for different pages on my companies website and it was a game changer. I receive 5-10 leads each month from the JotForms and it is probably a 75% conversion rate at that point. I know that sounds like an insanely high conversion rate but it is true.

Cons

There isn't much a dislike about JotForm but I guess my only complaint is that it can be hard to figure out at first. It could be a bit more user friendly.

Review Source
 
 

Bethany from Beachside Vacation Rentals
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Form Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Jotform makes it super easy (and dare I say it - fun!) to put together forms. I have used it to build maintenance request forms, guest surveys, and various other request forms that guests might fill out. In the years I've been using Jotform they have improved their interface, made their form builder more user-friendly, and made it easier to add conditional logic to your forms - win win! I have had no problems adjusting the look of my forms, and have been able to easily add them to web pages when necessary. I also love the options for sending email notifications when a form is completed - this is really great to keep our team informed.

Cons

Jotform has reduced what is available in their free plan, but really you can still do a lot even if you don't have the budget to invest money in it. And if you DO pay for a bit more then you've really got a lot to work with. I can't think of anything else to complain about. So far I don't think I've come across anything I wanted to do with Jotforms that I couldn't do.

Review Source
 
 
 
Showing 1-20 of 159

courtney from Central vapors
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Cool little software that lets you do an abundance of tasks in one spot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to have tons of different types of forms and easy access for all projects with links.

Pros

That you can do anything from a image upload to creating a "what if" formula, and it's all in the same spot. I believe we used it for a long period of time for free.

Cons

Software design, aesthetically it's a little basic, but that obviously doesn't prevent me from using it.

Review Source: Capterra
 

Emma from Emma Hutchinson Photography
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Great software. Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to customize your form. This software is very easy to use. Follow the steps and easily add forms to your own website.

Cons

The form design and look is great, but then you have a large Jot Form banner along the bottom. It would be nice if this was a little less obvious.

Review Source: Capterra
 


July 2018

July 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have used both Survey monkey and JotForm. JotForm has better options to format your survey's. But the biggest thing for us is the ability to create different reports from the questionnaire that we could not do on the other program.

Cons

The cost for the paid version. As a non-profit cost is always a big factor to a small non-profit but the free program does so much that it is not holding us back.

Review Source: Capterra
 

Steve from Thatcham Tornadoes FC
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

I find Jotform inviting, rich in time saving features, flexible, reliable and secure.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have enjoyed setting up a system which has saved me a considerable amount of time administering the membership system for our soccer club. I find the various features in the software easy to use and I like the ability to export to Excel.

Pros

I find it easy to use with pick lists, free format data entry fields, email & date checkers, email outputs which I can condition. I also like the flexibility to export data to Excel. It meets our needs for a paperless system for membership of our soccer club and it saves me time compared to our previous paper based system. I have found their support service to be excellent.

Cons

It's a bit of a challenge when you set up a form only to find later that the limits have been reduced but in my experience it's not been a show stopper and Jotform have helped me with workarounds.

Review Source: Capterra
 


July 2018

July 2018

Concise and usable for my needs

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Pros

I enjoy how easy it is to create a form, with conditional logic too. The submissions are also handled in a way that works really well for my needs.

Cons

Compared to what I'm paying for a whole website through squarespace, the price of upgrading to the first tier is pretty insane, more than what I'm paying for my whole website

Review Source: GetApp
 

David from Munters

July 2018

July 2018

Why Create Your Own Form?? JotForm already has it!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increase tracking of internal defects which has allowed us to be more proactive in our CAPA process!

Pros

Tracking forms...I have replaced two old Access database programs with simple tracking forms! My JotForms easily replaced my old method and the reporting function is great!

Cons

Some forms are easier to modify than others. With so many to choose from, it is sometimes difficult to find exactly what you want so then you have to modify slightly for your own use.

Review Source: Capterra
 

Tab from Hugging the Coast.Com

July 2018

July 2018

Create Beautiful and Useful Online Forms in Just a Few Clicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Setting up web forms, online applications, questionnaires, and surveys is very easy (drag and drop) and you have a wide variety of form styles and options from which to select, depending on your current and longterm needs and goals.

Right now, we use the free edition, but can easily imaging wanting to switch to the premium tier as our usage and frequency of JotForms increases.

Cons

Would be really nice and helpful if you could see the open rates on a more granular (user by user) level.

Review Source: Capterra
 


June 2018

June 2018

Great Design. Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This app has come a long way, the design used to be so so but they recently had a big update and I have been using them with clients website on a consistent basis.

Cons

No big complaints since the update. Free plan has lots of functionality and the app is super easy to setup or integrate with various platforms like wordpress, etc.

Review Source: Capterra
 

Amber from Earth Girl Hosting

June 2018

June 2018

Fantastic Solution for Intricate Forms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

JotForm saves massive amounts of time because building forms by hand isn't the best part of web development. Why reinvent the wheel?

Pros

Creating forms from scratch can be tedious, especially when there are several tasks that need to occur after the submission. JotForm is one of my favorite automation tools. It's flexible, it has a growing library of widgets, and it integrates with third-party software, allowing me to skate through my workday.

Cons

I'd say what I like least is the CSS customization, it's a bit glitchy. I end up editing the CSS in the browser then pasting it in. They're on the right track though, it's probably perfect for newbies!

Review Source: Capterra
 

Jean from Christ the Savior Lutheran Church

June 2018

June 2018

easy to use; intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has helped the church with sign ups and payments. We have been able to stream line our processes.

Pros

I like being able to track results and see them in report format. Also like being able to do all kinds of sign ups and payments.

Cons

anything that we have wanted the program to do we have been able to figure it out and make it work with this program.

Review Source: Capterra
 

Margaret from Margaret Sulapas

June 2018

June 2018

The free version works great for my needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that there's a free version for light usage. Five forms are enough for me each month so this tool works perfectly for my needs.

Cons

I've yet to find what are the downsides of using this tool, if there are, so far its working pretty well.

Review Source: Capterra
 

Courtney from Idyllic Enterprises
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

seamless integration helps you go paperless!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

tons of apps supported
easy to use on multiple platforms
very customizable
track data and compare entries
chrome plugin notifies you when a form is submitted!
Makes exit interview questionnaires much easier
up to 5 forms per month free!

Cons

restricted to administrator plus 1 and only 5 forms per free account :( Other than that, I'm only using this for light usage so free is great.

Review Source: GetApp
 

Heather from University of South Florida
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2018

June 2018

We use JotForm to have people send us requests for presentations through our website.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

These forms are robust enough with multiple fields that applicants can submit a form and check multiple boxes, use drop down menus, select all things that apply, and choose dates from a calendar and times as well.

Pros

The number of criteria/fields we can use in our forms and having a single form used by multiple departments and still have the forms emailed to a single source.

Cons

Would be nice to be able to have multiple people get the form submissions or have a "if this box is checked, then send to (blank)." The submissions that are received by email are not particularly attractive.

Review Source: Capterra
 

Adith from Bajaj Finserv
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

A versatile tool to create dynamic forms.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Jotform help you create customized forms or questionnaires to generate reports for both internal and external use of a firm. After the completion of each form, it notifies with an email of the responses summarized in a PDF format. They have features like drag and drop, show/ hide that makes a form very dynamic. They already have thousands of templates to match your needs. This platform provides a user-friendly GUI. It offers good online support and has integration with other applications like Google. They offer a wide variety of features as compared to its competitors.

Cons

Limitation in the number of forms and the space available in free plan may be a technique to make the user buy their subscription. The presence of a lot of unknown features can confuse users.

Review Source: GetApp
 


May 2018

May 2018

Very functional and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to create forms that can be easily customized and receive real time updates on the responses.

Pros

I've been using JotForm and have found out that the functions I need are here, plus it's very easy to use. I was able to design and customize my forms and allowed me to received the responses thru email.

Cons

Aside from one recipient, add another one or two for the responses. Although this feature can be activated for paid users.

Review Source: Capterra
 

Matheus from Up Estate Imóveis
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Best form app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The website is great. It's very easy to create forms to interact with our clients and employees. It's saved us much time and effort.

Cons

It could have more integrations, with Pipedrive and Google Sheets. I had to use Zapier to do these integrations.

Review Source: GetApp
 


May 2018

May 2018

One of the best, most underrated form tools available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hi absolutely love Jotform and have used it numerous times for myself and for clients. It's SUPER easy to use, has incredible features and customization, and even widgets you wouldn't expect like the ability to embed audio or video. The free version is already great, but I've also used the paid version to get rid of their branding and add extra functionality like the ability to send confirmation emails to multiple people. Well worth it!

Cons

I really can't think of much - the only issue I've come across is when it's embedded in certain websites, I'd like to see html/css embed so it can be customized better for the site itself. However, this has been easy to work around and definitely isn't a crucial feature.

Review Source: Capterra
 


May 2018

May 2018

One of THE best applications in my tool box

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy it is to use. I have tried a few other apps and always comeback to Jotforms. There just anythings a good as this.

Cons

There is nothing bad to say about this application. I have used it for over 6 years and it just keeps getting better.

Review Source: Capterra
 

Ginny from Montverde Academy
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Super easy to use form builder

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to send out forms for events and keep track of submissions much easier than any other software.

Pros

The ease of use, templates available if needed, and that it generates spreadsheets with the data collected for easy tracking. Works seamlessly with PayPal. If you're a smaller business, the free version is more than you need! You can even import forms.

Cons

Adding some of the apps and widgets that they offer is not always as easy as it should be. That's really all that I can say that's negative.

Review Source: Capterra
 


May 2018

May 2018

It has been very easy to implement in my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to set up, easy to collaborate with other programs, easy to edit and add controls. We deal with addresses and customer information so it was easy to make sure data was correct wehn inputting.

Cons

Somethings the features are US based and we cant get the date formats we require on the backend. Sometime's collaborating external programs was not straight forward.

Review Source: GetApp