Just to repeat my above comments really, it's been really useful and vital for me and great value for money.

Jotform is very easy to use, design your form, share the link and process the results. The most amazing is to format the answers in PDF.

On two occasions, I have lost hours of work despite saving religiously. I haven't been able to reproduce this so I can't report ti.

Great asset in my wedding photography company - perfect for client-submitted inquiry forms, vendor contact sheets, itineraries, and more.

I love love love this product. We’ve made forms that are for return requests and some that people can place orders from.

The best part about JotForm is how easy it is to use - with drag and drop options, excellent customer support, and regular updates to improve building the forms.

I really have loved how the ease and flexibility with which Jotform allows one to capture information.

It's an excellent platform with robust features and tons of integrations. Support is top-notch as well.

Said it would handle the tasks needed. It was easy to sign up and they were great at refunding immediately.

I like that the forms are easy to build and revise. Also, easy access to responses and the ability to download is a lifesaver.

This had me doubt this service. Regarding the software, I would say that the form blocks are a bit confusing for me.

Customer service is great, and it helped me save tons of time on building forms. My client is happy because the design looks great.

The only problem I have with this program is that uploading images into the document for submission is not always smooth.

When I was stuck at work with a database that was just terrible, I instead got jotform.

JotForm is easy to use and  has a beautiful dashboard to help  you track your form's performance.

I do not remember having anything I disliked about this software.

This is a generally good and sometimes great form building software.

We had an issue with tracking Facebook conversions with JotForm, but I cannot think of any other dislikes.

Very good product, very interesting for a non-profit organization like ours. Easy to use, most of the problems are solved by helpdesk.

Found it to be quite fast to use and reliable. Not sure it's the best solution in market but was easy enough for the couple projects I used Jotform for.

I am very happy with the few forms we have gotten to share with our parish or parishioners.

They also allow it's users to upload their own company logos which is super nice.

What I really liked the most about JotForm was how easy it was to build a form. The interface was user friendly.

That tells me that Google algorithms respects their business website. Great product and I recommend it to everyone.

Easy to use, also integrates with whole bunch of other applications like Zoho CRM which is great.

What I like most about this software is that it is easy and fast to create a very attractive looking form.

Using it since the very early days, and I ve seen how it grew over the years. Multifunctional, great customer service, ability to code yourself if needed (and they provide help with that).

It can integrate in many other platforms like WordPress. One of the best part of JotForm is it allow me to completely customized the form according to my theme.

I think that JotForm is a cost effective way to integrate easy signup into our website.

The value for money is very friendly. It has so many great features that I love especially the conditional logics.

I am very pleased with the affordability and ease of this website. I got exactly what I needed.

Great and it just keeps getting better with all of their new integrations that they roll out with every weeks.

I got impressed by the support: very efficient, swift answers, kind people.

Not being a paying customer apparently carries a risk at JotForm???  Really unhappy - disgusted.

It is super easy to use and very user friendly. I like that they have make the user experience so easy to build, implement and tabulate results.

I'm very happy with my Malcom! experience so far. It's going to be a great tool for my business as time goes on.

The owners and support are extremely responsive to support requests and open to ideas for their roadmap.

Ease of use - simple set up and logical yet comprehensive process for publishing. And quick support replies.

Excellent out of the box FAQ solution, highly cost effective.

The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice.

Ease of use both from customer and end user side. Ease of integration into other platforms and products.

I was initially a bit confused as to how some of the features worked in unison with each other, but it didn't take long to figure out.

The full page ember doesn’t provide much flexibility.

I did find it a little confusing at the beginning, but that was just me needing to get used to the interface.

I've been really pleased with how Malcolm has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content.

I love the clean UI/UX for administrators. There has been a lot of thought put into the design of the admin portal.

It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours.

I liked how integrated it could be with your website.

Knowledge, expertise and support of the team. Very reasonable price considering the capabilities of the product.

Malcolm is absolutely great, it's way batter than what the competition is doing out there. They provide excellent support, an excellent UI and it just works.

Working with their helpful customer services we can see plenty of future use-cases.

It's a bit overbearing at times, and can be confusing to navigate.

Malcolm is easy to use, very beautiful and powerful.

Malcolm! offers a centralised, easy to use, amazing looking platform for FAQs and workflows.

It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area.

Easy implementation, highly cost effective, great customer support, SEO features out of the box.

Malcolm was picked up by me and I am very happy with the overall performance, easy of use and extensive Set of features of the APP.

The team has a strong vision and has a clear idea of where they'd like to go with their product.

I've been really pleased with how [ SENSITIVE CONTENT] has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content.

Good value, easy to use, transformed our way of business and how we interact with customers.

We were using an open source alternative but it was buggy and really confusing.

A fantastic tool for organising your FAQs and Help Centre Articles with bonus Forms (Workflows).

The ability to brand the platform to our requirements is very good overall but there are some small areas for improvement.

Web hooks integrations are really severely lacking, passing only that it completed a form and no other information.

Design is attractive (Specially if like to play with the colours of our choice). Customisation (Enough for me and I like it).

US Dollar

Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.


Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.

Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotform offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.

LongDescription

Skip Logic

Access Controls/Permissions

HIPAA Compliant

Digital Signature

SSL Security

Electronic Signature

Project Planning/Scheduling

Approval Process Control

Conditional Logic

Customizable Fields

Collaboration Tools

Data Capture and Transfer

Full Text Search

Data Import/Export

Offline Access

Process/Workflow Automation

File Storage

Data Retrieval

Annotations

Encryption

Convert to PDF

Question Branching

Social Media Integration

Forms Management

PCI Compliance

Email Management

File Sharing

Activity Dashboard

Alerts/Notifications

Autofill

Reporting & Statistics

Reminders

Customizable Templates

Web Forms

Support Audio/Images/Video

Customizable Branding

Reporting/Analytics

Customizable Forms

Forms Creation & Design

Drag & Drop

Archiving & Retention

Third-Party Integrations

Survey Builder

Watermarking

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Search/Filter

Merge/Append Files

Data Verification

Data Storage Management

Faculty/Staff Management

Student Information/Records

Communication Management

Template Management

Content Publishing Options

For Healthcare

Student Management

Data Security

Authentication

Reporting/Project Tracking

Higher Education

Learning Management

Task Management

Document Management

Admissions Management

Skills Assessment

Attendance Tracking

Registration Management

Calendar Management

Scheduling

Online Payments

Fundraising Management

K-12

Single Sign On

Contact Management

Status Tracking

Customizable Reports

Document Storage

Activity Tracking

Contract/License Management

Task Scheduling

Invoice Management

Customer Database

Job Management

Mobile Access

Inventory Tracking

Real Time Data

Historical Reporting

Real-Time Notifications

Service History

Workflow Management

Real-Time Updates

Estimating

Work Order Management

Job Scheduling

Billing & Invoicing

Accounting Integration

Web browser (OS agnostic)

The starter plan is free with 100 form submissions per month that can be stretched to 200 on the free plan. If you need more submissions the price starts from $24/month, with a discount for yearly payments. 

Bronze - $24/month
Silver - $29/month
Gold - $79/month

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Jotform

Pound Sterling

Malcom! is a customer self service platform that helps businesses of all sizes in any sector provide a self service solution to their customers. 

Use Malcolm! to surface your knowledge, digitise your service related tasks, route data through to the other products and services you may use (including your own in house systems) and automate your internal and customer follow ups. 

Surface Malcolm! as a fully branded self contained customer portal and/or surface contextually within your existing websites, apps, products etc 

Gain a competitive advantage, offer 24/7/365 service, drive operational efficiency, improve consistency, lower your cost per service, scale your customer service and bring your systems together whilst improving your customer experience with Malcolm! 




File Management

Commenting/Notes

Document Templates

Cataloging/Categorization

Surveys & Feedback

Self-Learning

Rules-Based Workflow

Categorization/Grouping

Content Library

Self Service Portal

Audit Trail

Version Control

Content Management

Configurable Workflow

Text Editing

Client Portal

Real Time Notifications

Knowledge Base Management

14-day free trial, no credit card required.
Micro: £36 per month.
Team: £60 per month.
Team Plus: £120 per month.
Enterprise: contact us for pricing.

Jotform vs Malcolm!

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons