KiSSFLOW software


16 reviews(4.0/5)
16 reviews(4.0/5)

KiSSFLOW is a cloud-based forms automation solution offered by OrangeScape Technologies that automate business processes and tracks performance. It is suitable for business of all sizes and industries.

KiSSFLOW helps initiate process requests, view items that require user actions and approve pending tasks. It supports human resources (HR) process management including employee onboarding, time sheet management, vacation request approvals and invoice approval workflow.

The product also offers purchase order management, payment-process approvals and purchase-requisition workflow processes. KiSSFLOW integrates with Google Apps and other cloud-based applications such as WebHooks and Zapier End Point using integration APIs. The tool allows users to track process performance, monitor KPIs and generate reports using its analytics features. Other features include employee onboarding, vacation request, purchase request and travel reimbursement.

KiSSFLOW can also be accessed on Android and iOS devices using native mobile applications. It is available for purchase on a per-user basis either annually or monthly.

Supported Operating System(s):
Web browser (OS agnostic)

16 Reviews of KiSSFLOW

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  • Hung from United Nations International School of Hanoi (UNIS Hanoi)

    Number of employees: 201-500 employees

    August 2018

    Kissflow is very good software for workflow design and implement.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We implement some workflow like Leave Request, Profesional Development, Purchase Request. Everything works smoothly, but sometimes we didn't receive good support from the vendor, price little bit ok, but they want to increase it several time. Now we using Kissflow for all of our staff ( about 300). If price better and product improvement, we may extend license for this.

    Pros

    I like many things in Kissflow include:
    Flexible workflow, report, easy to customize
    API, webhook quite good, can do something to get the data
    Workflow design and permission are great features.

    Cons

    Can not update master list by API, we have to manual update it, we made a accident before when we don't understand master clearly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeroni from Mandarina Land

    June 2018

    Kissflow understand...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Kissflow I think is the first workflow management that understand really how business function. It's really awasome that kissflow thinks on the head or mind of person who really manage business workflows.

    Cons

    To extract all this software potentiality after you have a deep study of software. Is not easy to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Costa from eLearningIndustry

    Number of employees: 11-50 employees

    May 2018

    Kissflow Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great User experience, it was extremely easy to create new forms & customer support was outstanding.

    Cons

    3rd party integrations was a major issue at the time of implementation(2016). Another issue we faced was having to hit refresh quite often for our changes to take place.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from Account Temps

    Specialty: IT

    Number of employees: 11-50 employees

    March 2018

    Customer support is outstanding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have some technical debt with our team’s application knowledge. KiSSFLOW managed our expectations and helped make the transition painless.

    Cons

    Would be nice if there were more in-depth administrator and end-user training so companies can better prepare themselves rather than utilizing the support lines.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sarah from Behavior Change Institute

    November 2017

    Great product for the price, but there's a learning curve.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Process Management and Workflow Standardization

    Pros

    If you pair it with a product like Zapier, the possibilities are only limited by your imagination. You can find a work-around for almost anything, if they don't offer a certain feature you need. They release new features often.

    Cons

    The user experience leaves a bit to be desired - creating the form, designing the workflow, and setting permissions are all more difficult than they need to be. The company releases new features often (which is nice), but often there are bugs in new features that can break existing apps - you have to devote a lot of time to keeping your apps up to date.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tyler from West Virginia University

    Number of employees: 11-50 employees

    August 2017

    Works as expected 99% of the time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sped up our response time and communication between departments 10 fold.

    Pros

    It does what it says it does extremely well. The workflow aspects work flawlessly and as a user on the team they are very easy to understand.

    Cons

    It seems that while getting people to do specific things in a very quick and automatic way, it tries to be very complex in the data that you can give it but fails in polishing details. Small things like not accepting all variants in email formats in the email entry fields to the fields in its iPad app not expanding to show all of their contents all the time. You tend to just have to be careful with it sometimes. It also makes you conform to it instead of it conforming to you. Which isn't that bad considering how robust it is, but still a bit constraining.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alan from Creative Arts Center, WVU

    August 2017

    Use to set students/staff in Electronic locks, issue keys.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Added ability to attach a spreadsheet
    -seems like administrator took feedback and went to support and customized the interface or added features that were very helpful.

    Cons

    redundant to log in -then fill out your own name in the form -you have an account, why not populate the form?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jamie from Creative Arts Center at West Virginia University

    Number of employees: 51-200 employees

    August 2017

    For workflow routing, there's no better value out there

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Without the workflow routing provided by Kissflow, a lot of our operational processes would still have to be handled with paper forms. There are plenty of web-based solutions out there for gathering data, but not many can gather the data and stop in multiple offices along the way to get approvals and collect more information before arriving at your desktop. Kissflow not only saves us a lot of paper, but it saves us time. We're able to offer better, faster service to our customers with less intervention, and therefore, fewer mistakes.

    Pros

    For us, Kissflow is all about workflow routing. We've set up several processes that require conditional approvals from various individuals in the organization.

    For example, key requests start with a Kissflow form embedded on our website. The form then goes straight to a department head for approval based on answers given in the form. From there, it heads to the Operations Office for assessment. When the requestor comes to pick up the key, they sign for it on an iPad using the signature field in the Kissflow mobile app.

    When shopping around for a workflow solution, nothing else that came close to the feature set offered by Kissflow was remotely near our price range. There are other solutions out there, but none can compare to the value Kissflow provides.

    Cons

    While Kissflow offers a lot of customization, there are some features that are a bit too rigid. For example, you can insert tables in your forms, but data collected that way is treated differently from data in the main body of the form. When you get into more complex setups, this poses a problem because formulas can't reach across tables or between the main body and a table.

    There are also limitations to the automated emails Kissflow generates. For example, you can't send an automated email to someone who has completed a public form embedded in a website. Those emails can only be sent to registered users. Fortunately, Kissflow has a great integration with Zapier, which provides a great work around, but it would be nice if that could be handled natively within Kissflow.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • James from TCC Global

    December 2016

    Great 'quick win' solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    KF is an excellent choice for getting up and running quickly on any process or approval flow that you want to automate and 'put in the cloud'. It works like a bit of a 'blank canvas' onto which you drop or create fields and simple formulas . All very easy -just the right balance of features and ease of use. There are some minor 'kinks' and frustrations but excellent way to automate a process quickly, especially with users dispersed over a global region.

    Pros

    Simple, flexible, scalable, good value for money

    Cons

    Some missing help docs, might struggle with large deployment.

    Review Source: Capterra
  • Pheko from ATAF

    November 2016

    Workflows on steriods

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Been looking and have never seen any other tool that is so easy to use and full of rich functionality. this is indeed a great product.

    Pros

    doesnt claim to be another or give any other tool functionality but workflow tool

    Cons

    i like everything about it

    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    October 2014

    Anyone else think Kissflow is buggy??

    Quality
    Support
    N/A

    I've tried the free trial, read the help and did a demo with the company. Does anyone else find this software buggy? I keep getting hung up, error messages, opening tickets with the helpdesk. They fix the problems but aren't giving any details and the processes now work but we didn't change anything on our end.

    Pros

    fairly easy to use

    Cons

    Program seems to have bugs.

    Review Source: GetApp

    Response: Orangescape Inc, OrangeScape Technologies

    February 2015

    Sorry to hear this. This might be an isolated issue related to the browser you are using or some such thing. Nevertheless we are super committed in making sure every single user successful & happy with our software. If you are still interested, give it a try now and let us know.

  • Pascale from GetSmarter

    Number of employees: 51-200 employees

    August 2014

    Operational Happiness

    Quality
    Support
    N/A

    Hi! I did my research on multiple WMSs and KissFlow is definitely the cheapest, most scalable and generally the best one out there! Especially considering: * It is cloud-based * Its seamless integration with Google products * How easy it is to implement processes in a matter of minutes * Its scalable pricing structure * The amazing support - Generally, the KissFlow team gets back to me within a couple of minutes, and does not stop working on an issue until it's done! * Its ability to empower businesses to reduce administrative work, so they can focus on what is really relevant... Huge fan!

    Review Source: GetApp

    Response: Orangescape Inc, OrangeScape Technologies

    February 2015

    Thanks Pascal! Really appreciate your great feedback!

  • Lorcan from Hansard International

    Number of employees: 51-200 employees

    May 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Rakesh from Eureka Forbes Ltd

    Number of employees: 1,001-5,000 employees

    August 2017

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Anjana from OrangeScape

    Number of employees: 51-200 employees

    May 2017

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Review Source: GetApp
  • July 2016

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Review Source: GetApp
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