Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
3.5 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"This tool is great, easy to use, no coding required, just drop & drag you can create the form template you want"
"We have some technical debt with our team’s application knowledge. KiSSFLOW managed our expectations and helped make the transition painless."
"Kissflow is one of the best software I have ever used, it optimizes time as it is possible to include documents, access projects and collect approvals remotely"
Cons
"Would be nice if there were more in-depth administrator and end-user training so companies can better prepare themselves rather than utilizing the support lines."
"The software solely dependence on the internet without an offline option"
"The customer support was horrendous. Some features were limited. The exported form appearance didn't look that great. Would highly recommend NOT using Kissflow."
Kissflow Workflow Reviews
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December 2020

Ferveez from Lucror
Company Size: 2-10 employees
Industry: Information Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Digital Transformation Tool
Digital Workplace is going to be across all segment of industry, being a early runner they will have good market share
Pros
Workflow Automation Process if quite simple Pricing is suitable for SME and scalable Have a good Product growth plan Strong Team
Cons
More localisation need to the regions. Many integration and API are under the progress. Addition of document management module
March 2021
Rina from Pilar Putra Teknik
Company Size: 51-200 employees
Industry: Farming
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
March 2021
Approval Tools
The sensation when making form customizations according to the desired template is very good but the absence of a table feature makes this tool a little incomplete
Pros
This tool is great, easy to use, no coding required, just drop & drag you can create the form template you want
Cons
The subscription price was high enough that I didn't choose it and chose tools with the same advantages and cheaper
Reasons for Switching to Kissflow Workflow
cheaper prices with more complete features and also easier to use
August 2020

Rachel from One Acre Fund
Company Size: 1,001-5,000 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
August 2020
Kissflow Review
Kissflow is a great idea and great when used correctly.
Pros
Kissflow is a great idea and makes things really great when used correctly and accurately. This is a great software.
Cons
I think Kissflow has a pretty steep learning curve. It required one on one chats with colleagues on multiple occasions for me to get it right.
January 2021
Babatunde from Nigerdock FZE
Company Size: 201-500 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Easy to use BPM Software
It is an easy to design, deploy and use Business Process Management with low code. We have been able to digitize most of our business process using kissflow and our approval process have been faster thereby reducing our cost of running business.
Pros
Ability for me to design and deploy my business process workflow, project and cases almost immediately with little or no support.
Cons
The features I would like to see introduced is the ability for me to convert my tables into PDF without any external integration.
Reasons for Switching to Kissflow Workflow
We actually didn't switch completely but we needed an approval process that can be faster, therefore, we deployed kissflow to help with that.
January 2021
Ray from Go-Virtual Assistants Inc
Company Size: 1,001-5,000 employees
Industry: Outsourcing/Offshoring
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2021
WorkFlow automation made easy and fun with KissFlow
Pros
It would be biased to say that the older version of KissFlow was very compatible with our Organization. Creating process, workflows and design was very user-friendly. We barely had any issues, everything was automated from onboarding to offboarding and even sending email notifications was automated using KissFlow.
Cons
The new version was challenging especially there are few changes with the fields that weren't on the old version. Although it was tough migrating to the new version, KissFlow support didn't left us hanging.
Reasons for Choosing Kissflow Workflow
We choose KissFlow because it was highly recommended.
December 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
December 2019
Solid but unspectacular
KiSSFLOW is a net positive for my organization. It allows all parties to stay in the loop regarding how a task is progressing and ensures that a chain of command is followed.
Pros
KiSSFLOW is an efficient way to manage work processes involving multiple employees. Administrators can customize their own form fields, determine who each form is routed to and who gives final approval. Users can ask questions and provide feedback throughout the process.
Cons
KiSSFLOW can be a little bit pricey for larger organizations that have a lot of users. If you’re just looking for a simple task management system that requires little management or back-and-forth communication, there are cheaper (sometimes free) options out there.
Reasons for Switching to Kissflow Workflow
Change of employment
December 2018
Christopher from TeledataICT
Company Size: 11-50 employees
Industry: Internet
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Process flow
Kissflow has become the major tool for management our service request and fulfillment process. This helps to know at a glance the status of any activity in process and the corresponding activity to be performed next.
Pros
Kissflow helps me to track the status of activity in our service fulfillment process.The Nudge option helps to prevent any delay in assigned activities in the process.
Cons
The software solely dependence on the internet without an offline option
June 2020
Camila from Oil & Energy
Company Size: 2-10 employees
Industry: Arts and Crafts
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Customer support
5.0
Functionality
5.0
June 2020
Kissflow helps a lot
Pros
Kissflow is one of the best software I have ever used, it optimizes time as it is possible to include documents, access projects and collect approvals remotely
Cons
Nothing. This software makes my job easier and the projects run faster.
September 2019
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
September 2019
Good software for process improvement
Kissflow help us to digitalize the decision making and testing process in our company. The software have transformed our working way and as well as saved us lots of paperwork.
Pros
The software allows to notify and process the work in progress in a paperless way. The decision making process is transferred automatically among positions in the decision flow. This have saved a lot time on our daily work. The comments and problems are also storage on cloud, which can be extracted at any time and from any where to solve the issues in a quicker way.
Cons
The software flow is sometimes rigid to overpass decision steps, which requires involvement from system manager. This led to some delays in decision making progress.
December 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2018
Perfect Software for Workflow Management
My experience with Kissflow has been truly defining. I am able to collaborate with members of other departments without moving away from my desks. Requests to colleagues for actions to be taken have been less stressful with this software.
Pros
The ease with which one can use the software. The simplicity it also comes with.
Cons
The UI is not interesting and makes it boring being on the app sometimes.
March 2018
John from Account Temps
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2018
Customer support is outstanding
Pros
We have some technical debt with our team’s application knowledge. KiSSFLOW managed our expectations and helped make the transition painless.
Cons
Would be nice if there were more in-depth administrator and end-user training so companies can better prepare themselves rather than utilizing the support lines.
July 2019
Vicky from Ahsaan Technologies
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2019
Best Workflow Management software - Kissflow
Pros
Kissflow really understands how the business functions and its really awesome that it can be used to work in the way we want. Never seen a tool that is so easy to use and full of rich functionality. Great product
Cons
i like everything about it. May be customer service can be better.
March 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
March 2019
Great Solution For Organizations
Pros
We use this software to make payment requests as well as to keep people financially accountable within the organization. It works very well and ensures a great workflow between different departments that may be involved in the finance process It has a mobile app which makes things even easier. The push notifications let you know in real time when payments have been processed. This is helpful especially in urgent situations.
Cons
I find it difficult to download all previously uploaded receipts (from one request ) at a go . I have had to download one at a time which is quite a tedious process
August 2020
Robert from Wasatch Behavioral Health
Company Size: 501-1,000 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
3.0
Functionality
3.0
August 2020
User changed email
Pros
I really liked how I could see exactly how much money the State said that I had. I could also track and see where my request was in the process.
Cons
When my email changed with my organization. I lost all the history from my Kissflow submissions.
June 2020
Anonymous
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
June 2020
Too simple for real-life processes and workflows
Bad. The product seems beautiful, but using it is painful.
Pros
The user interface is clear and easy to use. The form builder is powerful and flexible enough for most of our needs.
Cons
When we tried to automate real processes (not just the "vacation request" workflow), the product was simply not powerful enough. The process modeler has strong limitations, it doesn't use any standard modeling notation, it is difficult to set up advanced behaviors (no interrupting timers, parallel routing, and joining, etc.). When we asked for the support it was very slow to answer, the operator didn't understand our needs... not a friendly relationship. We had to shut it down and start with another product.
Reasons for Choosing Kissflow Workflow
To go cloud.
Reasons for Switching to Kissflow Workflow
To go cloud.
November 2018
Brenden from Kokopelli Agency
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
November 2018
Awful customer support
Pros
Cost seemed reasonable until you needed any support and then you realize how awful KissFlow is. All of the support staff we talked to didn't speak English that well and had Indian accents. They weren't that friendly and you could tell they were just pushing sales quotas.
Cons
The customer support was horrendous. Some features were limited. The exported form appearance didn't look that great. Would highly recommend NOT using Kissflow.