I'm very happy with my Malcom! experience so far. It's going to be a great tool for my business as time goes on.

The owners and support are extremely responsive to support requests and open to ideas for their roadmap.

Ease of use - simple set up and logical yet comprehensive process for publishing. And quick support replies.

Excellent out of the box FAQ solution, highly cost effective.

The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice.

Ease of use both from customer and end user side. Ease of integration into other platforms and products.

I was initially a bit confused as to how some of the features worked in unison with each other, but it didn't take long to figure out.

The full page ember doesn’t provide much flexibility.

I did find it a little confusing at the beginning, but that was just me needing to get used to the interface.

I've been really pleased with how Malcolm has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content.

I love the clean UI/UX for administrators. There has been a lot of thought put into the design of the admin portal.

It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours.

I liked how integrated it could be with your website.

Knowledge, expertise and support of the team. Very reasonable price considering the capabilities of the product.

Malcolm is absolutely great, it's way batter than what the competition is doing out there. They provide excellent support, an excellent UI and it just works.

Working with their helpful customer services we can see plenty of future use-cases.

It's a bit overbearing at times, and can be confusing to navigate.

Malcolm is easy to use, very beautiful and powerful.

Malcolm! offers a centralised, easy to use, amazing looking platform for FAQs and workflows.

It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area.

Easy implementation, highly cost effective, great customer support, SEO features out of the box.

Malcolm was picked up by me and I am very happy with the overall performance, easy of use and extensive Set of features of the APP.

The team has a strong vision and has a clear idea of where they'd like to go with their product.

I've been really pleased with how [ SENSITIVE CONTENT] has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content.

Good value, easy to use, transformed our way of business and how we interact with customers.

We were using an open source alternative but it was buggy and really confusing.

A fantastic tool for organising your FAQs and Help Centre Articles with bonus Forms (Workflows).

The ability to brand the platform to our requirements is very good overall but there are some small areas for improvement.

Web hooks integrations are really severely lacking, passing only that it completed a form and no other information.

Design is attractive (Specially if like to play with the colours of our choice). Customisation (Enough for me and I like it).

What I liked most about Monday is that it is super user friendly. Synchs to user emails to ensure messages/updates are received.

It has a beautiful UI which is user-friendly. I love the timeline view and the integration center is amazing and user friendly.

I love the concept and it's a great way to organize a team and get everyone on the same page and constantly aware of progress.

The tool strikes a good balance between features and ease of use, and provides options to integrate with other apps.

Customer support is also super friendly and very responsive.

Monday.com is fun to use and also helpful. Using Monday.com to help with recruiting organization and visibility has been great.

It also is very affordable, and works great a desktop computer and your phone. They also have great customer service when getting back to you.

It seemed like the ability to invite people to join and then communicate with them was extremely easy.

They work with you, great customer service. Good company good product, Woo hoo.

Easy to use, easy to read, very configurable, allows good collaboration, good notifications, good visualization of projects.

Actually it is best for the small size of projects and teams. If you have more users than its cost is high.

Solid project management platform, great customer service.

There are 2 main advantages about monday: Pricing and easy to use. They have different types of monthly plan that could adapt to any organization.

It wasn't bad, but definitely more complex than what we needed.

It's a great tool and meet majority of our needs for now. We are a growing company and Monday.com is an evolving product, so far growing with us, which is very nice.

The only downside I have encountered was probably use error, wherein I set up 2 logins by accident.

Positive experience, good sales team and good pricing.

My team hates it, they find it confusing; I disagree. They do not like the layout and find it confusing to navigate through.

Its a very good application, the target of this app accomplish every thing, setting tasks setting reminders works like a charm.

The Monday.com platform is excellent in these areas, so for me it seems like an excellent choice.

Monday.com is user friendly and helps to keep our team on the task at hand. I like being able to assign teammates to the assignments with a due date is very helpful to keep our week productive.

It is good to be able to integrate it to third party platforms whenever we want, and have greater control of accessibility to each project.

When you're starting a business you have so many monthly software charges to pay for.

I also love that you can integrate it with different platforms like AirTable and Slack, which is super helpful.

Monday.com is indeed a blessing for me as it enables me to enhance much of my working abilities in best possible manners.

User friendly and provides a great level of control for managers and supervisors. The progress tracking is also a great reduction in time for managers.

It allows you to invite others and share timelines with them. It is very helpful to stay organized and share progress with free viewers.

They say things bad about being used by micro-managing leaders/bosses, but I dont see that as an issue at all.

I also like the quick links, recent and saved searches options all resulting in less time consumption and more output. This software has a lot of flexibility and helps in better output for sure.

Monday has been a godsend in this time where effective communication is extremely needed. Customer service is quick to work on issues quickly and in a friendly way.

Monday.com's practices are an invasion of privacy and spam.

I like it's clean, simple design. It is very easy to navigate and work with, which is important for a task management system that you will likely be using every single day.

It's really difficult to consider anything I loathed in slack. It generally appears to figure, it doesn't have the conveyance issues Teams do.

If you have the money to invest in a great project-management tool, then monday.com is for you.

I loved monday.com's seamless ability to allow us to manage our projects and our team members. Our workflow has been completely transformed due to the cleverly designed apt features monday.com offers.

Pound Sterling

Malcom! is a customer self service platform that helps businesses of all sizes in any sector provide a self service solution to their customers. 

Use Malcolm! to surface your knowledge, digitise your service related tasks, route data through to the other products and services you may use (including your own in house systems) and automate your internal and customer follow ups. 

Surface Malcolm! as a fully branded self contained customer portal and/or surface contextually within your existing websites, apps, products etc 

Gain a competitive advantage, offer 24/7/365 service, drive operational efficiency, improve consistency, lower your cost per service, scale your customer service and bring your systems together whilst improving your customer experience with Malcolm! 




LongDescription

File Management

Commenting/Notes

Document Templates

Cataloging/Categorization

Surveys & Feedback

Self-Learning

Document Storage

Access Controls/Permissions

Activity Tracking

SSL Security

Single Sign On

Approval Process Control

Rules-Based Workflow

Conditional Logic

Categorization/Grouping

Customizable Fields

Collaboration Tools

Data Capture and Transfer

Content Library

Full Text Search

Template Management

Data Import/Export

Process/Workflow Automation

Self Service Portal

Audit Trail

Version Control

Content Management

Configurable Workflow

File Storage

Real Time Data

Data Security

Text Editing

Client Portal

Real Time Notifications

Forms Management

Workflow Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Customizable Templates

Web Forms

Audit Management

Real Time Reporting

Customizable Branding

Widgets

Feedback Management

Customizable Forms

Forms Creation & Design

Drag & Drop

Tagging

Archiving & Retention

Third-Party Integrations

Document Management

Search/Filter

Web browser (OS agnostic)

14-day free trial, no credit card required.
Micro: £36 per month.
Team: £60 per month.
Team Plus: £120 per month.
Enterprise: contact us for pricing.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Malcolm!

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

monday.com is an award-winning work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute their work more effectively. 
The platform offers solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and more. It’s no-code/low-code, fully customizable, and has 200+ ready-made templates to help every type of user quickly get started. The visual and intuitive interface creates a collaborative environment where team members can assign tasks, create project plans, set dependencies and due dates, communicate in real-time, share files, and more. 
monday.com offers a variety of productivity features designed to simplify workflows, improve cross-team collaboration, and optimize time-and resource management. No-code automations eliminate repetitive tasks, integrations centralize every app and tool in one place, and advanced reporting helps users make data-driven decisions. Multiple view options such as Gantt charts and Kanban let teams easily navigate projects from start to finish, and visual dashboards help managers track progress, timelines, and budgets at a glance. The platform is ideal for managing everything from simple to complex projects or workflows and is equally suitable for in-house teams and remote workers.
monday.com integrates with 37+ commonly used apps and tools such as Outlook, Microsoft Teams, Zoom, Excel, Gmail, Google Drive, and Dropbox. So users can easily continue working with any software they already know, within the platform. 
In addition to the standard platform, monday.com also offers these dedicated solutions designed to answer the needs of specific industries and use-cases:
monday work management
monday marketer
monday sales CRM
monday dev
monday projects 

monday.com has four price plans: Basic Plan, Standard Plan, Pro Plan, and Enterprise. Support is available 24/7 through the monday.com support team, the online knowledge base, and video tutorials.


Third-Party Integration

Engagement Tracking

Deadline Management

Milestone Tracking

Bar Chart

Project Workflow

Multi-board

Employee Management

Automatic Time Capture

Production Tracking

Case Management

Forecasting

Messaging

Quality Management

Special Order Management

HR Management

Purchase Order Management

Lifecycle Management

Newsletter Management

User Management

Personalization

Status Tracking

Visual Workflow Management

Meeting Management

Safety Management

Employee Onboarding

Release Planning

Visual Modeling

Idea Management

Multi-Channel Management

Subcontractor Management

Application Management

Order Entry

Product Catalog

Presentation Tools

Permit Management

Due Date Tracking

Backorder Management

Time Tracking

Property Management

Staff Calendar

Project Templates

360 Degree Feedback

Influencer Tracking

Lead Capture

Performance Management

Meeting Notes

Email Alerts

Customizable Reports

Rescheduling

Proposal Generation

Multi-Channel Campaigns

Vacation/Leave Tracking

Process Change Tracking

Schedule Distribution

Monday.com offers a free forever plan for up to 2 seats, after which pricing scales based on the number of seats, as well as functionality needed. Paid plans start at $10/seat/month, billed monthly, for the Basic plan and include a minimum of 3 seats. Other plans are outlined below:

Basic plan: starting at $9/seat/month billed monthly
Standard plan: starting at $12/seat/month billed monthly
Pro plan: starting at $19/seat/month billed monthly
Enterprise: contact Monday.com for enterprise pricing

14 days free trial, no credit card needed.
30-day money back guarantee.

Malcolm! vs monday.com

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

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