I'm very happy with my Malcom! experience so far. It's going to be a great tool for my business as time goes on.

The owners and support are extremely responsive to support requests and open to ideas for their roadmap.

Ease of use - simple set up and logical yet comprehensive process for publishing. And quick support replies.

Excellent out of the box FAQ solution, highly cost effective.

The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice.

Ease of use both from customer and end user side. Ease of integration into other platforms and products.

I was initially a bit confused as to how some of the features worked in unison with each other, but it didn't take long to figure out.

The full page ember doesn’t provide much flexibility.

I did find it a little confusing at the beginning, but that was just me needing to get used to the interface.

I've been really pleased with how Malcolm has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content.

I love the clean UI/UX for administrators. There has been a lot of thought put into the design of the admin portal.

It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours.

I liked how integrated it could be with your website.

Knowledge, expertise and support of the team. Very reasonable price considering the capabilities of the product.

Malcolm is absolutely great, it's way batter than what the competition is doing out there. They provide excellent support, an excellent UI and it just works.

Working with their helpful customer services we can see plenty of future use-cases.

It's a bit overbearing at times, and can be confusing to navigate.

Malcolm is easy to use, very beautiful and powerful.

Malcolm! offers a centralised, easy to use, amazing looking platform for FAQs and workflows.

It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area.

Easy implementation, highly cost effective, great customer support, SEO features out of the box.

Malcolm was picked up by me and I am very happy with the overall performance, easy of use and extensive Set of features of the APP.

The team has a strong vision and has a clear idea of where they'd like to go with their product.

I've been really pleased with how [ SENSITIVE CONTENT] has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content.

Good value, easy to use, transformed our way of business and how we interact with customers.

We were using an open source alternative but it was buggy and really confusing.

A fantastic tool for organising your FAQs and Help Centre Articles with bonus Forms (Workflows).

The ability to brand the platform to our requirements is very good overall but there are some small areas for improvement.

Web hooks integrations are really severely lacking, passing only that it completed a form and no other information.

Design is attractive (Specially if like to play with the colours of our choice). Customisation (Enough for me and I like it).

Great email marketing, good for large scale drip campaigns. Very user friendly and has a huge range of customizable features.

I love its integrations with Salesforce, the ability to access from the Salesforce interface, and the ease of use.

Pardot could be a good fit if you need good Salesforce CRM integration and have the budget for $1,000/month or more.

Pardot has made it easy to understand how our marketing is working, know who is a hot lead versus a disengaged one, and to create content that is easy to share and delivers good ROI.

I like this tool as one of the best marketing automation tools available in the market. You can do everything here.

That and they fact that the reporting and features in many ways have no flexibility make this software very frustrating for us.

Love the customization of the emails. We are always sending emails and are greatful for the knowledge Paradot has in legal email opt outs.

Customer service sorely lacking, but a solid tool.

Extremely disappointed, meets almost none of our needs and will consider switching to another tool asap.

Pardot integrates seamlessly with Salesforce making it the perfect choice for us.

Great integration with Salesforce CRM as expected. Lots of guides, resources are available along with an active community.

Pardot is a Salesforce Marketing extension, and I really liked to use both applications. There are different API connectors that can be used to integrate other software I use, like webinar software.

In turn, the product has an excellent return on investment thanks to the good management of the campaigns it allows.

There are even character limits on how much you can enter in one argument field.

There isn't an undo button which is very frustrating.

It has lots of different and useful features, and helps you automate lots of different tasks. It's great for email automation.

Once Salesforce bought Pardot, the customer service experience got very bad. It was incredibly hard to find answers to y questions or to get live support.

The software is great for staying in touch with prospects and clients. It makes it easy to set up emails, create content, measure and report on results, and build stronger relationships.

Great to up your inbound marketing game through strong prospect tracking and seamless sync with Salesforce CRM.

We are very happy with pardot and look forward to implementing more of the features pardot has to offer.

The cost is ridiculous given what is available from competition.

Pound Sterling

Malcom! is a customer self service platform that helps businesses of all sizes in any sector provide a self service solution to their customers. 

Use Malcolm! to surface your knowledge, digitise your service related tasks, route data through to the other products and services you may use (including your own in house systems) and automate your internal and customer follow ups. 

Surface Malcolm! as a fully branded self contained customer portal and/or surface contextually within your existing websites, apps, products etc 

Gain a competitive advantage, offer 24/7/365 service, drive operational efficiency, improve consistency, lower your cost per service, scale your customer service and bring your systems together whilst improving your customer experience with Malcolm! 




LongDescription

File Management

Commenting/Notes

Document Templates

Cataloging/Categorization

Surveys & Feedback

Self-Learning

Document Storage

Access Controls/Permissions

Activity Tracking

SSL Security

Single Sign On

Approval Process Control

Rules-Based Workflow

Conditional Logic

Categorization/Grouping

Customizable Fields

Collaboration Tools

Data Capture and Transfer

Content Library

Full Text Search

Template Management

Data Import/Export

Process/Workflow Automation

Self Service Portal

Audit Trail

Version Control

Content Management

Configurable Workflow

File Storage

Real Time Data

Data Security

Text Editing

Client Portal

Real Time Notifications

Forms Management

Workflow Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Customizable Templates

Web Forms

Audit Management

Real Time Reporting

Customizable Branding

Widgets

Feedback Management

Customizable Forms

Forms Creation & Design

Drag & Drop

Tagging

Archiving & Retention

Third-Party Integrations

Document Management

Search/Filter

Web browser (OS agnostic)

14-day free trial, no credit card required.
Micro: £36 per month.
Team: £60 per month.
Team Plus: £120 per month.
Enterprise: contact us for pricing.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Malcolm!

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Pardot, a Salesforce company, is designed for organizations that primarily focus on business-to-business (B2B) sales and marketing automation. This email marketing system offers automated support for the longer timespan and multi-step decisions associated with B2B sales.

The Pardot suite includes products with functionality that includes lead management, batch email marketing, a landing page builder, automated drip marketing and real-time sales alerts. The Enterprise edition offers more advanced capabilities such as custom security controls, increased storage space and a dedicated IP address.


When combined with Salesforce Engage, reps can connect in real time to deliver campaigns, receive alerts, report on trends, track Gmail emails and more, all via mobile. Pardot's Software-as-a-Service (SaaS) model is built on the Salesforce.com platform and integrates with Salesforce as well as Microsoft CRM, SugarCRM and Netsuite.



Engagement Tracking

A/B Testing

Lead Notifications

Sales Analytics

Customer Surveys

Multi-Channel Marketing

Business Card/Badge Scanning

Social Marketing

Email Monitoring

Online Forms

Lead Capture

Customer Segmentation

Drip Campaigns

Marketing Calendar

Campaign Tracking

Data Extraction

Lead Distribution

Multi-Campaign

Pipeline Management

Customer Database

Lead Database Integration

Calendar Management

Sales Trend Analysis

Campaign Scheduling

ROI Tracking

Campaign Segmentation

Email Campaign Management

Campaign Planning

Lead Generation

Email Templates

Subscriber Management

Email Distribution

Contact Management

Lead Verification/Validation

Lead Management

Email Marketing

Mobile Access

List Management

Sales Reports

Sales Activity Management

Multi-Channel Data Collection

Performance Metrics

Channel Management

Marketing Automation

Landing Pages/Web Forms

Social Media Integration

Lead Segmentation

Real-Time Notifications

Customizable CTAs

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

CAN-SPAM Compliance

Segmentation

Data Visualization

Visitor Tracking

Website Visitor Tracking

WYSIWYG Editor

Image Library

Multi-Channel Attribution

Lead Nurturing

Response Management

Keyword Tracking

Interaction Tracking

Dashboard

Mobile-Optimized Email

GROWTH
Standard marketing automation
$1,250/month/up to 10,000 contacts

PLUS
Advanced marketing automation
$2,500/month/up to 10,000 contacts

ADVANCED
Customizable marketing automation
$4,000/month/up to 10,000 records

ENTERPRISE
$15,000/month/upto 75,000 contacts

All plans are billed annually.

Malcolm! vs Salesforce Marketing Cloud Account Engagement

User Ratings & Reviews

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