About Minerva

Minerva empowers you to effortlessly create clickable instructions for anything online. Any time you have to communicate a set of steps, without physically standing next to someone, you can use Minerva!

The tool is free. For additional paid features (e.g. analytics, collaborative editing), we're excited to offer additional support.


Read More

Supported Operating System(s):

20 Reviews of Minerva

Average User Ratings

Overall

/ 5 stars

Ratings Snapshot

5 stars

(0)

0

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 20 of 20 results

Do you use this product?Write a review

April 2021

Tania from LifeLabs Learning

Verified Reviewer

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Stop not using Minerva

Pros

It saves you countless hours of time and frustration passing on information and reading through long documentation files. This means your team can go faster in everything it does.

Cons

Too soon to tell! When we first started using the product there were a few small bugs, but the team addresses and resolves them very quickly.

Response from Minerva Knows

Replied April 2021

Thank you so much Tania, you've been so wonderful and supportive as a customer!

March 2021

Peter from Hyperbasic

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Super helpful remembering how to do things

Really love Minerva and would highly recommend it.

Pros

I use Minerva to help me remember how to do things on Salesforce, and a few other platforms. It's like a bank of process knowledge that I can draw from. I spend most of my day in Chrome, so it's perfect. We've started using the Pro tools with my project team too. It helps replace screenshots and makes it much easier to communicate remotely.

Cons

The onboarding process is a little wonky, but the tool is actually super easy once you get used to it.

Reasons for Choosing Minerva

Minerva has free tools that make it easier to get started.

April 2021

Khara from Furey Financial Services

Company Size: 11-50 employees

Industry: Accounting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2021

Simple and easy to use

Pros

I like that by sharing the link to the recipe, it automatically brings you to the starting page before walking you through each step of the process. It's much easier to follow than a video where you may need to pause and rewind if it's going to fast.

Cons

Not necessarily something I like least, but a feature I would love to see added is being able to navigate to specific cells in a Google Sheet as well as part of a recipe. This would be something I can see us using heavily.

March 2021

Eric from Explorers' Lab

Company Size: 2-10 employees

Industry: Venture Capital & Private Equity

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Incredible time saver

It was incredibly intuitive, and I would recommend anyone trying it if you are trying to build symmetry into the experience you have with anyone you'd come in contact with...

Pros

I can't tell you how many hours I've lost by carefully curating instructions for team members as we onboard new processes, tools, etc. Not only is that a poor use of my time, but my way of presenting instructions isn't always clear to everyone. It's incredible someone has finally built an easy way to overlay instructions precisely onto the tools we use.

Cons

It could do so much more, but I understand they have to prioritize so I'm just disappointed that I have to wait for new features!

Reasons for Switching to Minerva

Powerpoint required an entirely manual screen-shot based process for every recipe.

April 2021

Samantha from Orchard

Company Size: 201-500 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Minerva to the Rescue!

Minerva has saved our company time and made our teams more efficient! Their customer support is top tier. From the beginning, Minerva works closely with their customers to deliver a delightful experience. I highly recommend Minerva for anyone looking to provide real-time support to their teams!

Pros

Minerva is a value-packed product that is simple to use and so easy to implement! Our teams are able to get live step-by-step instructions. The real-time guidance saves time and eliminates the need to search for the steps in our SOPs/shared drives. Amazing!

Cons

Sometimes Dottie gets lots on the page but a hard refresh (or skipping a step in the list) puts her back on track. On the Minerva dashboard, it would be helpful to have a feature that allows you to select multiple recipes to share with a team. Silverlining: Minerva is constantly, and quickly, implementing the feedback we provide to make their product as user-friendly as possible.

Reasons for Choosing Minerva

Salesforce In-App Guidance was the only comparable product I found. However, it was only accessible on Salesforce and not across all URLs/online sites that our employees were using on a daily basis. I could not find another product that was comparable to Minerva's real-time navigation, ease of implementation, and customer support. I was also unable to find a product that offered Minerva's admin management and analytics features. Minerva is the best out there!

March 2021

ROSTAM from World Within

Company Size: 2-10 employees

Industry: Investment Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Amazing-- No More Screenshots!!!

Pros

Minerva makes the "how to" for any process so much easier. We didn't need any integration, and their Salesforce-like features helped us replace screenshots with an easy to use guided workflow. No more time and resources going to complex user guides or online learning modules. The pro tools are excellent and it has helped us communicate remotely way better than before. Thank you Minerva!

Cons

None that I can think of. There are some minor features that would be nice to have, and the team is very responsive and actively releasing updates.

Response from Minerva Knows

Replied April 2021

Thank you Rostam. We're so glad you're getting great benefits from Minerva!

March 2021

Craig from Microsoft

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Minerva for teaching anyone to do anything online

Minerva is a doing some really cool things. Can't wait to start using the analytics they're rolling out.

Pros

I love how easy it is to use both for the creator of the recipes and for those looking to follow the guides. The product saves me a ton of time as I can create click throughs for frequently asked questions with how to onboard technology

Cons

I wish they charged more for it. I can't get my boss to get everyone on our team using it because it's free. Sort of a random issue.

Response from Minerva Knows

Replied April 2021

Thank you Craig! We are working on updating our pricing to make it transparent and easy to communicate.

March 2021

Brett from Kumospace Inc

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Lovely way to avoid repeating the same CS drudgery

Product aside, the customer support is amazing, especially from such a small company.

Pros

Minerva enables our CS team to write simple scripts that show our customers how to use our software.

Cons

Sometimes it breaks when we change our website - which we often do - but I look forward to when they release new self-healing features.

April 2021

Matthew from Max Ventures

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Minerva Review

Pros

easy to use, helps accelerate any digital navigation process. could see massive use case for seniors, folks who aren't super digitally literate etc.

Cons

wish it could be applied to more use cases and that the companies library of "recipes" was much bigger! But that's to be expected from a startup.

April 2021

User Profile Picture

Julian from HTW

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Automotive

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2021

Minerva's recipes - a game changer in sharing processes and manuals

I have realised huge time saving potentials while using Minerva's recipes. Old-fashioned instructions on processes via time-consuming, PPT's became redundant.

Pros

I am thrilled about how easy the recipes are created, edited, shared and used. It provides a modern, digital way of sharing instructions on processes, both in professional and private tasks.

Cons

I would love to see options for other languages in the future to also use it with family members who are not familiar with English - other than that, overall great performance.

March 2021

Bryan from Craft Ventures

Company Size: 11-50 employees

Industry: Venture Capital & Private Equity

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Best way to share "how-to" knowledge online. Replaces screen shots and recorded videos for me.

Pros

Love Minerva. It's very easy to use and feels like magic when you start using it internally and/or with customers. It has replaced sending screen-shots or recorded videos showing someone how to do something online. And the Pro tools are A++

Cons

Minerva should do more marketing so more people know about it!

Response from Minerva Knows

Replied April 2021

Thank Bryan. We're ramping up our communications efforts now, and look forward to enabling better communication through clickable instructions for everyone!

April 2021

Samantha from ZogCulture

Company Size: 11-50 employees

Industry: Events Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Very cool!

Overall I was very impressed and look forward to seeing how Minerva transforms the way people interact with search. Extremely innovative.

Pros

I like that I’ve never seen anything like this before. It’s innovative and has can be used in various ways. I think it has real potential to transform the way people find and do things online.

Cons

Given that it was still in beta, some of the prompts were not as obvious as they could have been. As the software develops further I am confident it will be easier and easier to use.

March 2021

Gyan from RTP Seed

Verified Reviewer

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Great product that does not require every vendor to install!

Pros

I like that it works across websites! I like that it is so easy to create a recipe! I like that integration is minimal. I like that it replaces screenshots!

Cons

It is still an early stage company and creating automations so that I could automatically do things would be super cool.

April 2021

Petra from Spectrum Labs

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2021

The tool we all needed, goodbye screenshots and arrows!

Pros

The idea! So many of us spend most four days in the digital world yet we don't have an easy way to quickly share steps and processes. Minerva is the next tool to add to your toolbox if you're looking to do exactly that, collaborate with efficiency - time to find your purple dot! Easy to use, easy to share, easy to follow. The uses are endless - whether it's internally for team knowledge sharing, to easily collaborate across teams, or externally with customers.

Cons

Minerva is a very young tool so there is a ton of potential for enhancements and new features - the wonderful team of Minerva is on it and I can't wait to see the product grow.

March 2021

Trace from NYVP

Company Size: 2-10 employees

Industry: Venture Capital & Private Equity

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

So helpful showing me what to do next / communicate remotely

Very unique and helpful product when you need it. Can help place a lot of FAQ and product documentation, especially for new users. At NYVP we do everything in Chrome and for our remote work, I can now show people how to do something without being there with this or on the phone.

Pros

They showed me where to click next. It's so annoying trying out new software/sites and not knowing where to click next... I found what I was looking for, then the blue dot appeared on the screen showing me step by step how to get there. Basically replacing the PDF manuals with screenshots

Cons

Just making sure someone created a user guide for anything you're looking to do.

April 2021

Audrey from Moore & Giles

Company Size: 51-200 employees

Industry: Retail

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2021

Easy product to use for training

Pros

This is so easy to utilize to create seamless training and processes across the team.

Cons

I haven't found anything so far that I dislike about the program. I do wish there was some capability to screen shots to download into a pdf, but everyone uses the videos.

March 2021

Catharina from Stiga Advisors

Company Size: 1 employee

Industry: Computer Games

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

I'll never go back to screenshots

Pros

Such an improved end user experience over the 'old way' of explaining how to do something. My clients work primarily in Chrome, so this is by far the easiest way to communicate remotely and create and share process workflows and how-tos. It's like a wysiwyg user guide creator. Customer support is top-notch.

Cons

Requires a chrome extension to be added.

April 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

April 2021

A very innovate platform

Pros

Minerva is easy to use and makes following instructions so easy!

Cons

Seems like they’re still working out the kinks and capturing a recipe took a few tries.

April 2021

Terrence from Forbes

Company Size: 201-500 employees

Industry: Online Media

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

April 2021

Where's waldo

Pros

Saves me time with creating walkthroughs and reproducing bugs

Cons

Replaying a recipe is like playing where's Waldo - hard to find the dot at times.

May 2021

JOHN from Everett Middle School

Company Size: 51-200 employees

Industry: Primary/Secondary Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

So Helpful!!

Pros

This software will help save so much time and help people - without having to walk someone through a specific task or steps for something. You can use the software to walk someone through all of the steps of a task instead! I wish I had this a year ago..

Cons

It took me a minute to figure out how to create my own task/steps, but once I did it once it was clear to me moving forward!