About WorkMax FORMS


WorkMax FORMS is a cloud-based solution that helps businesses automate the processes of creating and sharing digital forms with mobile, remote and local teams. Key features include data capture, remote access, auto-save and form widgets.

Designed for small to midsize businesses, the solution enables users to create digital forms and capture information in various formats such as audio notes, table data, digital signatures, video footage, calculations and pictures through mobile devices. WorkMax FORMS allows enterprises to work offline and share the saved data with teams when connected to the network. Additionally, the control center allows users to print, find, send and access electronic forms from multiple locations.

Other features of WorkMax FORMS include reporting, user access, conditional forms and more. The solution also offers mobile applications for Android and iOS devices to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, email and online help desk.



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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of WorkMax FORMS

Average User Ratings

Overall

3.20 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(3)

4 stars

(1)

3 stars

(3)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-10 of 10 reviews

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December 2017

Margie from Service Electric and Control, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

The time saved when completing payroll is greatly reduced!

We save time and money because of the software. All documents are clear and easy to read, allowing any/all entries made into accounting more accurate.

Pros

There are so many things that I like about the software, it's really hard to say. If I have to choose, I would say the ability to track time and location for each job our team is on. With GPS location, we know where everyone is. This is really useful when receiving a service call. We simply check and see who may be the closest to the location, therefore saving our customers from having to wait an extended period of time for their repairs.
I also can't say enough about their customer service team. They are right on top of any issues that we may have. All you have to do is call or email, and they will take care of your issues straight away.

Cons

The only issue I can think of is with our trucks/mileage (which they are working on for me). When I enter charges for mileage, I need to know which of our trucks was used. The mileage shows up on the time sheets, but the truck does not. I then have to go back into the closed batches to see what was driven by that person. Fortunately, most of the team have assigned trucks, so this is not a huge issue.

October 2018

Cheryl from NET100, Ltd.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

October 2018

WorkMax Time

The WorkMax team was wonderful! The app needs to be reworked-- the updates were hard to keep up with and caused many technical problems on their own.

Pros

The features were exactly what we were looking for regarding electronic timekeeping. Once our data/timekeeping requirements were added, the expectations were high. Their technical implementation team was awesome-- no limits to the quantity of time needed to set up. Their daily customer service team was also very helpful and resourceful --for both administrators and end users.

Cons

The app for mobile timekeeping was not impressive. I appreciated the numerous upgrades that WorkMax continued to install, but it caused a lot of downtime for real-time usage. Also, I believe, while there are a lot of good components, it just could not handle the volume of information we needed for timekeeping. Many of our issues on the dashboard and with remote users turned into a "this is the first time this has happened" scenario.

November 2017

R.J. from Service Electric and Control, Inc.

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

November 2017

The forms have been a huge advantage for our business.

Professional, legible results.

Pros

I like the flexibility of the forms creation process and workflow. Forms give us a competitive advantage over our customers by delivering professional results at the end of a job.

Cons

I don't like how the performance is hindered by adding multiple table rows when working from the app. I'm not satisfied with the text in the completed / printable copy. I don't like not having a cloud sync option to verify that all of the form data stays secure. If the app freezes or the form doesn't completely sync, then the data is lost. We have had several instances of lost forms or form data due to sync issues.

October 2018

Melanie from Efraimson Electric Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Functionality

3.0

October 2018

Issues

Pros

It is nice that the time comes over each day (if the syncing works!)

Cons

We have had many issues with this program. The app is slow and freezes up and drains the battery on the phones. Syncing does not always work and sometimes some employees have not gotten paid for all their time because the time would not sync. We have had issues with sending the time to Sage and in some instances our payroll was late because we could not get the time to send. The app also does not remember the last location even though we have it checked. This has been an issue as the employee will clock into a job and when they clock out do not notice that it has changed to a different job so when the time gets sent over it is sent as the job that was listed on clock out not clock in. We have been told that the next update will fix this but have not seen a fix yet.

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

5.0

Functionality

5.0

October 2018

WorkMax Time Tracking

The main issues with this was the app was not user friendly. We had several employees not being able to use the app because the app froze.

Pros

The concept of time tracking via using smartphones.

Cons

It was not user friendly. We had a very difficult time getting it up and running with our group. We ended up having to drop them and move on to another time tracking system.

March 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2018

We've had a few setbacks but the Customer Support is exceptional.

We're still in the launch phase so it's hard to answer this right now.

Pros

When NET100 gets everything up and running without a glitch, this software is going to be a time saver.

Cons

We've had many issues with getting up and running and the main issue so far are computer and devise issues -- employees not being able to clock in/out.

March 2018

Cheryl from NET100, Ltd.

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2018

The customer service and technical service reps are AMAZING!!!!!!!!

Pros

See above-- The technical group is very patient, knowledgeable, professional, and worth their weight in gold!!!!!!

Cons

The Sales rep. needed a bit more training-- on customer service and program application. Was not impressed.

Response from AboutTime Technologies of

Replied March 2018

We¿re so happy to hear that you had a great experience with our Technical Support Team for on-boarding. We are always looking for ways to improve our entire customer experience and appreciate you taking the time to share yours with us. We apologize if you had a less than optimal experience and we are actively addressing how we can improve. We¿ll be enhancing our ongoing sales training in customer service and advanced product training to provide the most optimal experience for all our valued customers.

January 2019

Travis from Archer Mechanical

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

January 2019

Clunky and no reliable

Pros

The one thing I did like I can see what other team members have been working on through out the week or month.

Cons

It does not have a desk top app to see if your still clocked in, Not user friendly when trying to either closk in from one project to the next. Time consuming to allocate time at the end of the week.

February 2018

Karrie from CEC Companies

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2018

It's a fairly simple process now that I've become familiar with it. I honestly like the app version

Pros

The app and the ease of using it. Initially I was reluctant about the functionality and ease of using it to submit time and approve time. I enjoy the ability to copy a timesheet from week to week.

October 2018

Paul from Tormac Mechanical Contractors Ltd.

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

October 2018