Custom contact forms that automatically sync and create contact records in my CRM and my email platform.

Every website has at least one contact form and most WordPress themes include them. Not a big deal. I wanted a contact form that would sync with my CRM (Nimble) and my email marketing platform (MailChimp) and Wufoo fills that need. Every time someone fills out a form, that person is created and tagged in my CRM as well as in MailChimp. Nice!

It's not the easiest to use but it is also not the most difficult. The interface is a wee bit tired. My biggest challenge has been, and I am not saying that it can't be done with Wufoo, is that I can't easily figure out the way to limit the WIDTH of a form. In other words, wherever I place the form, it expands to the full width of that page, post, or sidebar. Same form, different widths. I'd like to put in on my home pages but, I don't want it to fill the width of the page. Like I said, it can probably be done but, it is not that critical for me and I have enough to figure out:)

Overall, Wufoo is a fantastic, customizable form builder that so far has met all of our needs in some capacity. Any complaints about the product are extremely few and far between.

The nicest thing about Wufoo is how simple the user interface is. On multiple occasions, I've been tasked with introducing staff members to the platform. Usually, I only give them a simple assignment and have them build something in Wufoo with limited or no instruction. The fact that all of those staff members were able to successfully create forms and utilize multiple functions tells me that the interface is straight-forward, understandable, and very, VERY user-friendly.

This is not a problem that most users will experience. That said, I created a form that utilized 'branching & logic,' some deeper features that many people might not ever use, depending on their needs. Ultimately, I was creating a form that had all of the US states, and depending on which state was selected, it would display certain information or fields. It was unfortunate to discover that Wufoo maxes out at 50 lines in the 'branching & logic,' meaning I had to break up the form into multiple forms to be able to fit everything. It wasn't ideal, but I fully recognize it is an inconvenience that most users will not experience.

Wufoo was the form management tool integrated into about 10k SEO landing pages when I came to DOmedia. It was integrated to function seemlessly inside our own custom web app, and it did so well. It would have been much harder to get similar functionality out of even a more expensive tool. But, when I went to build out more "stand alone" forms that didn't require such sophisticated integrations, or just needed to integrate with our marketing automation platform, it made more sense to go with a more design-focused product.

Wufoo gives you access to everything under the hood: stylesheets, webhooks, site integrations... but it doesn't make them as idiot proof as other (more expensive) solutions. Basically, if you have the technical knowhow to not need a fancy onboarding / support experience with cool CX shinies... then you get to reap the benefits of a lower price tag because they didn't spend money building that stuff. If not, it will probably feel like a slightly overpriced (though still relatively cheap) bare-bones form builder.

As stated above, they really don't spend (I'm sure the builders would say "waste") money on UX. It looks like web software from the first generation of web software... but it does a lot for the cost. I think they found their niche and stuck to it.

Overall it is a great product, just more help in areas would be great.

I like that you can create any type of form you want, as detailed as you need.

While you can do a lot with building forms, it is rather difficult to learn how to build in-depth forms, especially since you cannot call their support, it's all done through email.

I have been using Wufoo Forms for a few years now and wouldn't change to another form building software for anything. In an industry dominated by Survey Monkey, Wufoo chisels their own path forward with eccentric branding and easy to use software.

They have a great library of templates to choose from to get started, and once you get started the user friendly interface makes it super easy to brand and edit.

It's a little bit pricey especially when you're collecting a lot of responses and or are creating lots of forms.

I have been able to create financing applications for clients, buyer & seller information submissions, and have used the program on the back end of my site for everything from employees clocking in and out, to having my realtors submit a weekly report of their progress. By connecting this app with zapier, i'm able to automatically have the information submitted on the wufoo forms into excel spreadsheets for quick info referencing

very simple to create forms from scratch and then simple to copy the html code and post it directly onto your site

i wish there were a little more flexibility to change the layout of your forms. its possible i just havent figure out how to change them, but as far as I've seen your layout is restricted to vertical (as in each different field must go beneath the one above it)

We use both SurveyMonkey and Wufoo and pay for both because there are some things that we require certain features for, and neither of these tools have the full package. It would be amazing to see a combination product that can do all the wonderful things that SurveyMonkey does, with the extra features like attachments and auto-send of submissions built in. Until then, we'll continue to use Wufoo for these helpful pieces.

The biggest benefit for our use is that it allows a copy of the submission to be sent to the person who submitted it. This is not possible in SurveyMonkey, and is the main reason that we use Wufoo at all. The other major benefit is that there is an ability for files to be uploaded when submitting a form. This is very helpful if there is a need to collect a signed document or something else that the submitter needs to supply when completing an application or something similar. Otherwise, the tool itself is fairly straightforward.

The layout is really simplified and doesn't look at attractive as when using SurveyMonkey. Types of questions are very limited. There is no mobile app. There are limitations to setting up dashboards to view results publicly.

It works and gives you what you need, but it could be much better.

It's generally pretty easy to use WuFoo — create a form, customize the fields and you're done. Customization for alerts is also another plus.

The interface is terrible. It's doesn't feel current and needs a major facelift. In addition, customizing the forms with CSS can be a hassle, and I think there are better ways to give users the ability to customize.

It's a very easy and complete way to set up more advanced forms. It's better in its functionalities and features than for example Google Forms with payment options (not tried this). I like the link to other software via for example Zapier the most.

There are some limitations, the number of questions & answers in the form for example. Especially for longer surveys,​ it might not be useful.

It's very easy to use and has PayPal integration once you subscribed. The forms are also customisable but need CSS knowledge.

It is not a WYSIWYG editor so that is a bummer right there. But as I've mentioned above, if you have little knowledge of CSS then you should be able to customise the forms.

Wufoo is always updating and improving their product.

Wufoo forms are easy to build and easy for the end user to complete and submit. Since we use Wufoo forms to manage our incoming orders for services, it is very beneficial that each submission is sequentially numbered. This allow us to easily track and process orders through our CRM. Wufoo has many features including notifications, payments, custom templates, etc. These features allow us to brand the forms we create in Wufoo, connect the purchaser to the payment portal through the form, and keep various department members on top of incoming orders and subscriptions. Using Wufoo forms to fill a need in our department has freed up our developers to work on more pertinent and profitable projects. The Wufoo online software functions so well that I've never had to contact technical support with a problem.

My experience with Wufoo has been nothing short of great. While some things like mobile site and difficult-to-locate functions can annoy some people, overall Wufoo is one of easiest applications to use. I was thrown into administration and primary support of this product on very short notice and I found that I was learning 90% of the functionalities in just a matter of hours! A lot of that has to do with the fact that Wufoo has AMAZING support. They responded to my emails quickly and addressed an issue we were having with one of our forms. In addition, the support person took time to explain exactly what was wrong and how to properly fix it. I would STRONGLY recommend this product.

- While it may seems complex, it is actually quite easy to understand - Easy administration - GREAT support - Good logging system when it comes to forms being submitted.

- Can be a bit of hassle to integrate certain Wufoo functionality into your company's custom systems - Mobile site could be better - Some functions can be difficult to locate Honestly besides the above, I cant think of any more cons

We use this for so many different things. Online applications, product request forms, product raffles, giveaways, keg order forms....It has been very simple to use and works for what we need.

I really like the email confirmations and the downloadable excel files of form entries. It is very easy to drag and drop to create a simple form and super easy to integrate into your website.

I would love to be able to have a drag and drop feature for images. I'm not very versed in html so it is difficult for me to figure out how to utilize the feature. Would like to utilize it to display products for raffle entries.

We have a pretty big use for wufoo forms in my company. We have forms for tracking phone calls to requesting vacation time to business related forms that external users complete. You name it we have it.

The process is user friendly. Very easy to understand and creating forms are just plain fun to make!

Archiving - I can't comment too much about this as I haven't really looked into it yet but need a simple way to archive older forms that are not being used but also want to keep them vs deleting them

Overall good. We started to have a need to have form data integrated into our reporting and so we are slowly moving off of the Wufoo platform.

1) Good anti-spam protection 2) Easy interface for building forms 3) Great logs of form submissions

1) The default form styles are pretty unattractive 2) Interface struggles to handle large numbers of forms (200+) 3) Custom CSS has to be hosted with a third party 4) Uses an iFrame to beam in forms, not compatible with form tracking software like that provided by Call Rail

Our organization was in need of a form tool that would house documents on a different server than our website for security reason. Wufoo filled this need for a very reasonable price and has been our go-to for forms ever since.

Wufoo is a very versatile tool. There are hundreds of different forms that we have needed for our university and Wufoo has been able to handle them all. I love the field options and that logic is able to be applied when needed. There are also a handful of other features that we haven't touched yet that I am excited to try.

The biggest problem that we have had with Wufoo is the notifications. There are several instances where we have needed to send a notification to multiple users (some being variable) and we have not yet been successful.

Wufoo has tried to and unsuccessfully remain relevant. Many other services have not surpassed their capabilities and at a lower cost.

The ability to easily create live reports to share with people outside your organization.

Wufoo has a very cumbersome and outdated UI. To create conditional rules, you have to leave the form page and can't reference all your fields easily.

We use Wufoo all the time, whenever we need a new form or survey we use Wufoo, it's very quick and easy to get a form up and running, data validation, and security is all taken care of so we don't have to worry about xss / hacking due to incorrectly coded forms.

Wufoo makes creating complex logic conditional forms easy with no HTML / CSS or JS skills needed. Security and validation of form data is very easy using the built in tools.

The form styling / css elements could maybe be improved a little. They work well but require a little bit of a learning curve.

Wufoo is a dependable form creator that we rely on for scheduling events and appointments.

The best thing about Wufoo is that it works really well and has advanced features that can be easily implemented on your website.

The form creator is kind of clunky and the form design customization is not as intuitive as it should be.

I've been very happy using Wufoo for client websites, and clients have been happy too.

Create basic forms is very quick and easy with Wufoo. And once it is set up, you can be confident that it will work. Several years ago, I used to run into issues sometimes with forms that would eventually stop working on client websites. I started using Wufoo and not only is it faster and easier to create forms, but I have fewer problems with them going forward, which saves a lot of headaches.

Some of the features are a little bit limited in terms of what you can do. Some types of advanced forms are more challenging to replicate with Wufoo, for 95% of web forms, it will be more than sufficient.

Wufoo has enabled our organization to keep track of various client metrics for many different purposes. The ease of form creation and the versatility of options makes Wufoo a pleasure to use.

There are functions and options that are not very easy to locate during form creation.

It has been extremely helpful in creating applications and compiling applications once they have been completed. So far it has been going great for our organization and we will continue to use it.

I like that Wufoo is easy to complete and easy to embed into a website. My organization currently uses Wufoo so that our volunteers can complete applications that automatically get pooled to the website. I also like that I can see when the applications are completed and the analytics that are available after the applications are completed.

I don't like that it's not as easy to close forms after you received the amount you need. I tried a couple times to close the form and realized a few people were still able to apply. I wish I could change the formatting too instead of just the boxes.

Very easy to create surveys and customize themes. Clear interface and documentation.

When you have a large number of forms it is a bit of a hassle to organize them, although the recent addition of the label feature has improved that.

I like the ability to customize forms using they layering of selections within the forms

there are limitations on how big you can make the form