This company has provided us with the best software, customizable to our needs & within a small company budget too. Customer support has always been very fast & responsive and often with a sense of fun.

Cloud based, allows multiple users, ipads and pc users, (team members, crew chief & office ) to access relevant history, share photos and apply to current job. Spur of the moment updates possible. Love the Interactions feature and follow up pipelines are so useful. Able to adjust each participant's level of access, protecting features but making so much available at the same time.

The job calendar seems good but not quite what i am used to, and so haven't transitioned to it yet. I am still using my excel system for job scheduling .

The Better Software as a company is unlike any I have worked with in the past. Their customer service is leaps and bounds above everyone else. If I have a question about ANYTHING, I can hop on the chat and be talking with someone in real time in less than 2 minutes. You don't get that kind of service anywhere else.

The way that this product allows supervisors and employees to use and implement this product for what suits them is great. From running quotes, to imputing pricing, to following maps and accepting payment, it is as east to use for a new employee as it is for the boss.

The only downfall I see with this software is sometimes it will log you out of the program if you haven't used it in a couple of hours. But other than that it is an amazing product.

I have very mixed feelings about Good Shuffle. aspects I love about it and aspects that create a bunch more work for me. But because the price is about half of Caterease my previous software I struggle through. Adjust these few items and it will be a much more user friendly program.

The Software does a great job of Tracking inventory and when it is out plus it is easy to see jobs of the week.

I have several items I do not like about the Software. Don't ask if you don't want to know! -Projects Screen - If you have more than 8 jobs in you are currently working on (Not been paid, Future Jobs, Quotes not closed yet), which I hope everyone has more than 8. if you have need to scroll to the right or if you want to know what column you are looking at below the 8th job you have to scroll to the bottom the move to the right and then return to where you were working. Hopefully you remember what job you were on or the phone didn't ring so you can finish what you are working on. The new things they are working on are great but I know a little about programming and the ability to see the slider in an attribute that could likely be changed in less than an hours of work. -Cash Basis while i realize you are not account software you do interact with it especially in Reporting sales. and Tax Reports. I am not 100% sure as I am not an accountant but the way i was trained by tax people and accountant for a Cash Basis Accounting when there is a Deposit it is NOT SALES and Not Taxable until the project has been delivered. So if someone pre pays for linens I can not take the money as sales until I deliver the Project it is a Liability not Sales. So when there are Deposits for jobs that have Sales Tax (Most of mine do not because it is a Resale Exemption) you enter into unearned income where it sits until you deliver the job. Sometimes it is a Year later .

The Better Software is great, and very easy to navigate. I really enjoy the account services and being able to select certain settings to see who owes us money and when. I also really enjoy the new notification settings that was just established. I think it's great because I can automatically send out notifications and reminders when I have a call, when a job needs to be scheduled, an hour before the job or week before to remind the customer so they do not forget we are coming. I also enjoy that you can customize the notifications to personalize them. I would recommend Better Software to anyone. Also the customer service chat is great, everyone is quick and extremely helpful and amazing customer service representatives.

Calendar, notifications, accounts services, email templates, customizing searching for certain jobs and customers.

new calendar I am unable to see all the information on the jobs and names with new calendar as I could with the old one just because the layout has smaller boxes on the calendar.

I love it! it is very easy to use just the create order and the email not showing on the invoice issues are the ones giving me a hard time.

Whenever I want to update the customer's address or email it opens another window/tab, I don't know how you call it and I don't like that. Whenever I wanted to create a new Order I used to click on Create Order now I have to look for the customer's name go through their Profile and create a new order. Also if it is a new customer and I enter all of his information, the email won't show on the invoice.

Whenever I want to update the customer's address or email it opens another window/tab, I don't know how you call it and I don't like that. Whenever I wanted to create a new Order I used to click on Create Order now I have to look for the customer's name go through their Profile and create a new order. Also if it is a new customer and I enter all of his information, the email won't show on the invoice.

Staff is extremely helpful. I think the product is good and gets the basics done. I would just like a little more usability as it can be a bit choppy at times getting through things, especially reporting.

I like the calendar feature, the ability to punch in and out of jobs, and all the detail it gives on a customer.

Reporting. I just thing there should be a custom report feature where you can pull exactly the fields you are looking for. Commission report is still a bit of an issue getting it to be 100% accurate at the end of the week.

Customer support is great. Software is getting better

I am not sure if it is how we have the system set up or if it is limitations based on our needs. BPro can be clunky and confusing. Sometime there is more than place to put information, like job notes, service notes,and customer notes. They do not tie together and this can be very confusing from a tech point of view. Reporting should be easier. It can be hard to figure out how to get information out of the database,

Overall pretty good, but there are glitches that need to be corrected.

I like how quick you can get support and the reports you can import.

If you don't get the right person for support the help may not be as beneficial.

Overall--good

The customer support is amazing and the software is fairly easy to use.

I think there is a lot of information crammed in a small amount of space and wish there were pop ups

Friendly to use, easy to do modifications, easy to change work orders, easy to track jobs and previous job done.

Technical support is really good. easy to use anywhere, is web-base

No French translation (we are in Quebec), sometimes the punch In or Out have bugs, but a quick refresh always work.

We like [SENSITIVE CONTENT HIDDEN] to deal with but overall not impressed with the software.

We love the help we get from [SENSITIVE CONTENT HIDDEN] but it's not fit for purpose. I don't want to use a system that just about gets by, I want a system that does it all. For $115 per month, it is over priced particularly as it does not have half the features other CRM's have and scheduling software does. The interface / dashboard is big and clumpy and cumbersome. It does not flow and is not really customize compared to others we have used. It's got potential but we have waited 6 months for it to be fully functional and it is still a very long way off of being near to other services. It periodically crashes Chrome and Internet Explorer.

The customer service. Beyond that, absolutely nothing.

Customer support on line support has always been outstanding. Everyone was fast and able to answer any questions. I use their support many times. Always professorial and helpful.

To many clicks need to to get information entered or to print reports. Very nonuser friendly. Another little thing that set me back is when you enter screen to set up a new customer I have to put the cursor in the box then start entering data. It should start with cursor already to enter information.

This company was lovely to work with up until they took my deposit. As soon as money was in hand and we were actually using the system. Come to find out it is NOT efficient and was actually adding more time and steps to our already outdated process. They promised a refund which they never gave. When I disputed the charges they fought them. Horrible experience!

There were great email features

We couldn't schedule appointments for the first month of having service. The scheduler doesn't allow you to schedule continuous appointments for multiple days at a time it also won't allow you to do it under different categories unless you go into each field individually and schedule it day by day.

Overall I am very pleased with Better Software and the outstanding customer service received.

The software is easy to use and whenever I have a question the response is very quick. I even have had a personal phone call to answer my questions.

There is a delay with Quickbooks on line and Better Software. This is probable something that can not be improved.

They are the absolute best! They support your business, your staff and always work to be a part of your success. The support chat is wonderful and all the staff truly care about making things Better for your company.

The software offers so many options for running daily operations. From the Leads management, the CRM keeps you organized even in complex scenarios, the calendar is the best for scheduling services and pickups, there is a routing page that is super helpful to our staff!

I didn't like that I couldn't sync to my Google calendar, but now I can. They really listen to their clients and make updates based on user feedback.

Very good

Customer service and it is easy to use.

A few bugs here and there but solved quickly.

Great dealing with the staff and I like how easy the program is easy to use

Easy to learn and use. Great for everyday use.

All good. No concerns at this time. Will contact if any issues.