--- title: "FranConnect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FranConnect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FranConnect is a good fit for you!" source_url: "https://www.softwareadvice.com/franchise-management/franconnect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Franchise Management Software](https://www.softwareadvice.com/franchise-management/) / [FranConnect](https://www.softwareadvice.com/crm/franconnect-profile/) / FranConnect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/franconnect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/franconnect-profile/alternatives/) # FranConnect User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 209 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 100 reviews (48%) - 4 stars: 84 reviews (40%) - 3 stars: 22 reviews (11%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (0%) ### Most mentioned pros - It works well as a checklist for our New Restaurants and many of the benefits, i.e., the ability to upload documents and communicate with each note. - FranConnect allows for a lot of customization when displaying links and allows us to pull many reports from one source. - The product is a robust platform that can set the stage for an integrated system to track all activities from initial conversations to the lifecycle of a business. ### Most mentioned cons - It is hard to find the messages; also, the DocuSign integration sometimes does not work well. - The search feature could be better. When I try to look up something specific, it pulls up a lot of similar results, which makes it harder to find exactly what I’m looking for. - Sometimes there is lagging from mobile app ## FranConnect customer reviews Showing reviews 1-25 of 209 (page 1). ### AB review of product - Overall rating: 5/5 - Reviewer: Alec B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been exceptional. I would recommend this site to anyone looking to receive high level analytics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use FranConnect. It allows me to view relevant data which I use to compose reports and decipher analytics to grow our operation. #### Cons So far, I do not have any complaints with FranConnect. At first, there was a delay with trying to figure out how to navigate, but once I figured it out, it was easy #### Vendor response Thank you for your review Alec! We're thrilled to hear FranConnect makes it easy for you to access relevant data and build reports that support your operation’s growth. It’s great to know the platform has become intuitive and valuable in your day-to-day work. If you ever have suggestions or ideas to make your experience even better, we’d love to hear them! Please feel free to reach out to us at products@franconnect.com. Replied August 2025 --- ### FranConnect is an important tool, especially for new franchise owners - Overall rating: 4/5 - Reviewer: Jeffrey W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it daily and with use i get more comfortable and familiar. It is easily navigable but would benefit from a bit of a redesign to improve the user interface. It is pretty quick with loading and downloading which is nice. I have not used it on an iPad or iPhone but would love to see an app for that #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I find value with FranConnect to keep me up to date with the National Support Center and the goings on with the franchise in general. Anytime I need to find marketing materials, all I have to do is search and typically they are there. If i need something created, there is a place for that too. I also like the fact that the site is secure and that I have to log back in after inactivity. Its a good way to keep proprietary info secure. #### Cons The interface is a bit old and dated looking. I would love a cleaned up front end with a better calendar and a better directory. I would like to see a map of franchisees and their territories. I would also like to sort franchisees by state and city separate. Please include the H.H. name in addition to the business name. As for the National Support center, an org chart with quick click to contact would be incredibly helpful. #### Vendor response Thank you for your review. We're delighted to hear FranConnect helps you stay connected with the National Support Center and access marketing materials efficiently. I’m excited to share updates that address your suggestions: Mobile Apps – We offer native apps for iOS and Android, fully supporting iPads and iPhones with secure, on-the-go access. Enhanced UI – A redesigned interface improves navigation, calendar, and directory features for franchisee communication and engagement. Analytics/Visualizations – Our platform supports franchisee mapping, sorting by state/city, and org charts with quick contact—if your data is in FranConnect, we can help set this up. Frannie AI – Our Franchisee Support AI agent simplifies finding info, getting answers and managing operations tasks significantly easier. We’d love to connect you with our Customer Success team to ensure you’re getting the most out of these features. Feel free to reach out at products@franconnect.com. Replied August 2025 --- ### Other better options - Overall rating: 3/5 - Reviewer: Kyle C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think there were certain things I liked about franconnect but I think zoho is much more user friendly #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I liked the follow up process with leads and how we could set up specific categories for buckets to organize lead flow. #### Cons Not much flexibility to customize the program, automate texting with the crm system emails. Some of this might have changed now since I switched to zoho. --- ### Love FranConnect!! - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can confidently say FranConnect has exceeded expectations. The platform makes franchise management more efficient, provides clear insights, and helps keep everything organized. I really haven’t run into any negatives—only benefits. I would highly recommend it to anyone in franchising #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, very intuitive. Creating reports is a breeze, gathering all the information you need, and none of what you don't need. The CS is second to none, very knowledgeable and helpful. #### Cons FranConnect has been a game-changer for our franchise management. It’s intuitive, effective, and supports our business seamlessly. I haven’t found a single negative—just a solid, reliable system #### Vendor response Thank you Scott for such a great review! We’re thrilled to hear that FranConnect has not only met but exceeded your expectations. Knowing that the platform helps you stay organized, provides clear insights, and makes reporting effortless is exactly what we strive for. Your comments about our CS team mean a lot—they work hard to ensure every interaction is helpful and knowledgeable, so we’ll be sure to share your feedback with them. We’re honored to be considered a “game-changer” for your franchise management. If you ever have ideas for new features or ways we can make your experience even better, reach out to us at products@franconnect.com. Replied December 2025 --- ### FranConnect is a reliable vendor for CRM and Franchise management services - Overall rating: 5/5 - Reviewer: Joel R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They have been a good partner and have made updates and changes to help us serve and manage our franchise locations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are quick to reply and conscientious to follow up! They have made many updates for me over the 18 years I have used their services. #### Cons Some of their document creation editors can be a bit tricky or clumsy to use especially when needing to copy and paste from an outside document. #### Vendor response Thank you Joel for sharing your feedback and for being such a long-standing partner—18 years is an incredible milestone, and we’re honored to have supported you throughout that journey! We’re glad to hear that our updates and responsiveness have helped you manage and serve your franchise locations effectively. We appreciate your note about the document creation editors. Ease of use is a priority for us, and feedback like yours helps guide improvements. Our team is actively working on ways to make content editing and formatting more seamless. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. Replied December 2025 --- ### A massive sandbox for all your needs as a Franchisor - Overall rating: 5/5 - Reviewer: Ryan W. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Franconnect has been positive. I always get a response when I need help and they do a great job of following up until a resolution is found. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Franconnect is it's versatility and customizability. There is almost always a solution or efficiency that can be found which will result in making our company stronger in one way or another. #### Cons The same thing that makes it great is also a pain. There is SOOO much that you can build out, and it's constantly getting upgraded. If you don't stay on top of it you will miss out on optimizations, and it's easy to run into walls if you don't fully understand how the back end is built and needs to be navigated. Their support is good, but with so many levers to check and a significant knowledge base to maintain, the solves rarely come same day. #### Vendor response Thank you for the thoughtful review, Ryan! It’s great to hear that FranConnect’s flexibility and customizability are delivering real value to your business. We understand the platform’s depth can be a lot to navigate, and we’re committed to making that experience as seamless and intuitive as possible. Your feedback helps us keep improving, and we’re grateful to have you as part of the FranConnect community! Replied July 2025 --- ### Helps keep our team organized, all in one place - Overall rating: 4/5 - Reviewer: Zoraida R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, using FranConnect for our needs has definitely been a learning curve for our team. We still frequently reach out to the support team for help, when needed. However, once everything was finally set up and we had a good foundation in place, it lead to a much more structured and organized way to access important information for our business, all in one place, by both internal corporate and external franchise users, if we so choose to. There are also a number of additional modules we can always look into in the future as our business grows and evolves, which is reassuring. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our team likes how customizable the modules are and how easy it is to reach out to support when you're in a jam or just aren't sure where to go, what to do or how to find something. Their support team is very friendly and great with follow ups. #### Cons We find it's a little challenging to navigate and use. Not super user friendly for folks who have a) never used a platform like it and/or b) are used to simpler dashboards and programs (our team is very much G-Suite users where we feel FranConnect is reminiscent of Microsoft). #### Vendor response Thank you Zoraida for your thoughtful review and for sharing your experience with FranConnect! We’re glad to hear that the platform has helped your team stay more organized and centralized, and that our support team has been a reliable resource during your onboarding and beyond. We understand that adapting to a new system can come with a learning curve, and we truly appreciate your patience and persistence. Your feedback about usability and navigation is incredibly valuable. We’re continuously working to improve the user experience. If there are specific areas where we can make things easier or more intuitive, we’d love to hear more. We’re also excited that you see potential in exploring additional modules as your business grows. We’re here to support you every step of the way. Thanks again for being part of the FranConnect community! Replied June 2025 --- ### Great Product that looks Dated - Overall rating: 4/5 - Reviewer: Zachary D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FranConnect is been great. The customization with reporting or using custom integrations has been great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FranConnect allows for a lot of customization when displaying links and allows us to pull many reports from one source. #### Cons The UX/UI can be a bit messy. Some of it feels dated and not current. But it's cosmetic fixes mostly. #### Vendor response Thank you Zachary for sharing your feedback and for being a FranConnect user for the past year! We’re thrilled to hear that the customization options and reporting capabilities have been helpful for your team—that’s exactly what we aim to deliver. We also truly appreciate your comments about the UX/UI. Your perspective matters to us, and we want you to know that we’re actively working on design updates to make the experience more modern and intuitive. While some of these changes are cosmetic, we understand how important a clean, current interface is for usability and overall satisfaction. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. Replied December 2025 --- ### Ibwill give 5 start - Overall rating: 5/5 - Reviewer: Rajesh s. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive . I use all function often . Everything in one page which is great . I personally really like it the options we have #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything connected and on one place . We used to set hours for all 3rd parties if any intruptuon. Now Everything changes automatically #### Cons I like all function . Very helpful in daily basis . All the information on one platform. Make life easier --- ### Robust tool - Overall rating: 5/5 - Reviewer: Daniel T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a good experience. We used to manage our Franchise development team as well as the onboarding process #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The robust reporting and lead management capabilities. Make your job and compliance tasks simpler and streamlined. #### Cons The sms interface is not very good. It is hard to find the messages; also, the DocuSign integration sometimes does not work well. --- ### Franchise Business Coach - Overall rating: 5/5 - Reviewer: Chuck R. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, been almost 10 years now. I use the platform almost daily to record calls and meetings, topics discussed, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's a great platform for keeping everything handy and recorded as required by the Agreements. I can direct all of my owners to go there to see the current news, etc. #### Cons Documents section needs an Add button on the top of the list rather than the bottom of the list. This would make it much easier to upload new documents without scrolling all of the way down. #### Vendor response Thank you, Chuck, for your continued trust and loyalty over the past decade! We're thrilled that FranConnect supports your daily workflow and helps you stay organized. We're especially glad that the platform makes it easy for your owners to stay informed and connected. Your feedback about the Documents section is incredibly valuable—adding an upload button at the top is a great suggestion, and we’ve shared it with our product team. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com. Replied September 2025 --- ### Great option for franchises - Overall rating: 5/5 - Reviewer: Kyle D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive, all the necessary documents I need as a franchisee are housed in FranConnect. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It creates a hub for all your needs, including a Facebook-like newsfeed where franchisees can communicate with each other. #### Cons Nothing comes to mind, it works well for what it is. --- ### Overall a Good Product... Quirky in Some Areas - Overall rating: 4/5 - Reviewer: Hannah T. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Our company has used FranConnect's software for years. Our franchise owners depend on it to communicate with their customers and most of them love it and couldn't live without it. For FranConnect to be a 10 out of 10, they would need to improve the reliability of the system, specifically after upgrades. Run more tests. Be able to assure their customers that there will be no glitches (or very minimal ones) after quarterly releases. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Mostly easy to use. A few of our franchise owners have trouble using some features, but those who are naturally better at operating computers are able to navigate the software without any issues. The system can handle tens of thousands of records, but it does slow it down slightly as the number of records increase. The newer version, Sky, is updated on a quarterly basis and requests from customers are taken in consideration for improvements, love that. #### Cons The system has a few inconveniences and quirks. Navigating with Groups of contacts can be difficult due to the inability to view more than 20 at a time. This has been requested to be improved in upcoming releases and I hope to see that particular improvement. Our system was upgraded to Sky this past summer from the Legacy version and since the upgrade, we have experienced glitch after glitch. Some a big deal, others not so much. Our franchise owners weren't able to use the system for over a week before FranConnect's team was able to resolve the issue. The reliability of the system is honestly scary at times. We've only experienced one quarterly upgrade with Sky and it triggered lots of problems when it went live. It does make us a little concerned for the next upgrade happening in a few weeks. It doesn't seem like they test the upgrade well before releasing it. That's purely assumption, but that's how it seems since all of the problems followed after the last upgrade. --- ### Ubiquitous within the Franchise Industry - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered I have used FranConnect while working with a number of Franchisors. Have looked into others but have not found one as committed and responsive to the franchise industry as they are. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once you get it set up for your specific company and learn the workarounds, FranConnect is relatively easy to use. The best thing about the software, quite frankly, is their tech support... very patient and thorough (although takes a while to get the wheels in motion on any given issue since they are "offsite" and there seems to be a long queue). #### Cons A number of the modules and steps within them are simply not intuitive to set up or navigate. Most difficult is the creation and implementation of e-mail campaigns. Granted, this could be because we are not on the most recent version. --- ### Great Customer Service, Easy to Use, Just Wish It Had More Functionality Options - Overall rating: 4/5 - Reviewer: Lindsay B. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Any time I needed help figuring out how to do something or if it was even possibly to do something in the system, the response time from customer service is fast and friendly. Sometimes they even call me direct so it is nice to talk to a live person when you need help. #### Cons I have really delved into the back end of the software functionality and have played around with settings and making the most of the software. More often than not, there are features we wish we could add or change to make the software much more user friendly or work for our particular business needs and 9/10 times I am told the software cannot do what we need it to do and they have no plans to make the change, even if it is something that really needs to be changed for all users to make it better. I wish they were more open to developing the software further. For example, in the Support module, it is extremely basic. You can only add one attachment to a ticket, which causes a ton of issues with our franchisees and creates more work for all. You also can only see the overall ticket time-- not an individual breakdown of how much time was spent at each department. --- ### Great Software for Franchising - Overall rating: 4/5 - Reviewer: Natalie D. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered I've been a journey and I've seen in the last 2.5 years how hard FranConnect has worked to make their system even better. They listen to their customers and try to enhance and support franchisors so that the system can work for us. I had times at the beginning of implementation where I was worried about how much there was to the system and some of the functionality was a little strange but overall I've been very please with all that FranConnect is and the direction it is going. The system has been very beneficial and necessary to have. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that FranConnect has thought of everything a franchisor will likely deal with in franchising and they've created a system to help you manage it all. In the last 2.5 years FranConnect has really enhanced the system. From the looks of it to functionality. I'm excited to see what it's going to look and function like in the next year. It's really helped me to keep things organized and on top of all the documentation a franchisor has to track per franchise location. #### Cons When we initially started using the software there were quite a few glitches in the system and we did lose some data, which was disappointing but the FranConnect team worked with us and we haven't had any major issues since. --- ### FranConnect makes training and communicating easy - Overall rating: 3/5 - Reviewer: Jody O. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered The ease of communicating with our franchisees- one platfrom- they must check in with franConnect to tay on top odf all upcoming events and updated information. Training is easy- team members can manage their own classes and take tests Bringing our team closer as we all know where we need to get info from #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the training module and the HUB It helps us to communicate with all our franchisees and their team members instantly- especially alerts Love it #### Cons I dislike that we cannot just update our training videos. We have to completely remove them shut training down and add the new one. If we have to remove and add new- all team members lose thier completed classes-very difficult --- ### Franchise Friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered The program is very user friendly. Adapting to the changes is my only set back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the frequent updates and customer support to ensure that we have the latest technology to mold our daily business growth techniques into a super user friendly CRM and software portal for our business. #### Cons When the updates occur I would like to see a screenshot of the changes prior. This last update was a major visual change. --- ### Great for basic CRM - Overall rating: 4/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered The Marketing Team is all on the same page as we can see who visited whom and when and be up to date on the status of the account. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ability to log calls from the road is critical. The ap is functional but a little slow. It did make my life eaiser. #### Cons It would be much more valuable if we could be an integration with our ops software. If I had sales data connected to my marketing work it would be awsome! --- ### We love it! - Overall rating: 4/5 - Reviewer: LaToya W. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Service is great. Team is very attentive and strives to answer our questions quickly. A+service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to use. We were able to customize to match our training and staffing specific language. #### Cons Some of the most recent updates are difficult to get used too. I'm not a fan of the latest update with moved the navigation bar. --- ### Customizable Platforms - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The FranConnect team has worked incredibly hard to create our customized platform. With our unique business that doesn’t fit in any canned system it has been amazing what they’ve been able to accomplish. #### Cons The two biggest hiccups are response to down times and loss of capabilities due to customization. We have gone down during peak times for our business and if it’s their off day or night the emergency help line isn’t that responsive. Due to customizing we don’t get the new Sky platform and don’t get all the bells and whistles which sometimes causes franchises to use third party applications. Would prefer to keep all on one system. --- ### Wonderful & Easy to Use - Overall rating: 5/5 - Reviewer: Tiffany C. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The ease of use and ability to keep all of our information in one place. #### Cons There are some functions that I would like to see have more customizable options and forms that I wish could be adjusted. (ex. State in 2 letter abbreviation instead of written out) --- ### FranConnect user - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This is a good entry level intranet platform for a franchisor. It has multiple sections that take a lead from a sales prospect to a franchise owner. Also sections for marketing and finance. #### Cons This is a difficult platform to master so you will need to have a technically oriented owner for this site. It is also seems to be focused on franchises that have a retail footprint that services customers onsite. Franconnect is not very flexible as far as modifying the site to meet specific needs or design. its more on an out of the box solution. --- ### Fran Connect as an Administrator - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered We have implemented a robust sales lead and approval process allowing us to better screen and choose more quality candidates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I truly like the customization of the system and ability to create workflows for specific events, triggers, etc. #### Cons The customization to build any field in the system is great but when you customize you do not have all of the original functionality of the product. --- ### FranConnect Franchising Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered We have been very pleased with the program and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to customize to our specific needs. #### Cons We have enjoyed most of the components purchased but would like to see more Mass Email Marketing Abilities. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/franconnect-profile/reviews/?page=2) --- FranConnect Reviews, Pros and Cons - 2026 Software Advice