About Naranga Franchise

Naranga Franchise Software is a cloud-based suite designed to help businesses manage franchise operations through field audits, lead generation, video training and more. Key features include marketing campaigns, surveys, live chat, ticket management, franchise onboarding and collaboration.

Teams using Naranga Franchise Software can communicate with staff members in the field, monitor processes and progresses across multiple locations, capture and share operational data with members and track performance metrics. The solution enables users to capture and distribute leads, as well as ensure quick follow-ups using email marketing tools. Additionally, it allows enterprises to generate reports based on the insights gained from user feedback collected via qual...


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Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of Naranga Franchise

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

May 2018

Alyssa from Rebounderz Franchise and Development, Inc.

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Our experience with Naranga has been extremely positive thus far!

Tracking our system's overall injuries and facility inspections, as well as utilizing the marketplace for purchasing.

Pros

We were able to have the team custom develop our Injury Reporting module and it opened up the platform to new levels of usage for our company.

Cons

We are overall very pleased with the software, we wish all of the applications were available in one area for the location users and browser-based. We have some franchisees that are technophobic and getting them to use any iOS product for Nsight has been difficult.

June 2016

Natalie from Netcap Franchise Consultants

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Simply the Best

Naranga is the only franchise development technology provider that was able to customize their system to meet all the needs of our organization. Their main competitors attempted to do so but were unable.

Pros

Extremely light, fast, versatile, mobile, and simple to use. Anything and everything we ever need is at our fingertips with this system.

Cons

It can take upwards of a month or two for new users to become fully familiar with all the system's features.

February 2019

DAve from Growler USA

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

February 2019

Review of Emax - not Naranga

It's OK. Ease of use is the biggest problem

Pros

It's stable. Been around for a long time; has a lot of functionality

Cons

Reports are weak; requires Naranaga personnel to do a lot of things that I should be empowered to do

April 2018

Laura from The Dapper Doughnut

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Fantastic product and people

Pros

As a franchise start up, it's imperative we have a vendor for our operations that can customize as we grow. Naranga/ncompass has surpassed expectations and enabled us to streamline operations, communication, on boarding processes, and house information in an easily accessible way for our franchise owners. We look forward to utilizing more of the features in the near future.

Cons

Nothing comes to mind. The team has been very professional and timely with everything from responses to questions and customizations to ensure the software is well suited to our needs.

April 2018

John from The Big Salad

Verified Reviewer

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

April 2018

The team and Naranga are great! With so many modules, their training and support are very good.

Pros

I have everything about my franchisees in a single software solution. It can be used from a PC o mobile device

Cons

The software is a bit "clunky". It does not integrate as seamlessly as it should, or flow smoothly. Naranga dos make constant updates and does appear to listen to its customers but there is still more work to do to make it more user friendly and better integration between modules