About Presence

Presence is a cloud-based student engagement platform designed to help campuses provide tools to assess, engage, track, coach and manage students. Universities can utilize the application to centralize registration, approval and other administrative workflows for all campus entities and promote opportunities, events, certifications and on-campus jobs on a digital platform.

Features include digital signage, skill assessment, gamified learning pathways, automatic buy-in, event check-in, charting, real-time involvement analytics, targeted polling and more. It offers a finance management tool, which allows supervisors to allocate funds to students' organizations, track transactional history, submit new vendors, monitor funding streams and allow staff and student l...


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11 Reviews of Presence

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

May 2020

Katie from University of Saint Francis

Company Size: 201-500 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Choosing Presence was the best decision we could have made

We began exploring organization management platforms in 2016, and we quickly learned that Presence offered the most comprehensive platform that met our needs. As a combination of an organization management system and student engagement platform, Presence has allowed us to revolutionize the way our student clubs run themselves, how we track and understand student engagement, and how we boost engagement and attendance on campus.

Pros

The customer support experience offered by Presence definitely stands out. Having a personal Happiness Expert who truly understands your institution and its needs helps us get the most out of the platform. From day one of exploring Presence to now, after having been a partner for 3 years, I have always felt personally invested in by their team.

Cons

If I could change one thing about this software, it would be to further develop the app to make it as robust (or more) as the web portal.

Reasons for Choosing Presence

Presence offered the most comprehensive platform that met our institution's needs.

May 2020

Beth from Wabash College

Company Size: 201-500 employees

Industry: Higher Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Helping connect students, resources, and activities

We wanted to connect students to organizations and activities on campus more seamlessly, allowing them a web presence so that they could find these opportunities more easily. We also wanted to keep better track of which students were getting and staying involved (and importantly, which were not). This system is helping us do a better job and we 're excited to see how this will improve in the future.

Pros

I love how easy it is to generate content that looks professional, is functional for students, and will help to generate student interest in opportunities. The process can be incredibly simple for students to learn and use, definitely increasing their likelihood to engage.

Cons

There's a bit of a learning curve on getting some forms set up (dependent upon the complexity of the form / conditional logic set up).

Reasons for Choosing Presence

We liked that everything that we needed was included, without having to drive up costs due to a la carte features. The training and implementation process was made simpler and more straightforward with Presence than with other products. The reasonable cost coupled with good customer service and support and a host of features that met what we needed really decided it for us.

May 2020

Craig from Missouri Southern State University

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

MSSU and Presence

Our happiness expert is great to work with. Whenever we come with an idea we’ve never been told no, it’s always how can we do that.

Pros

The data generated by Presence from event check-ins is the biggest value we receive from the software.

Cons

Presence offers all the features we need. The loading speed leaves much to be desired. It takes to long to load a page.

Reasons for Choosing Presence

Cost and data.

Response from Presence

Replied December 2020

Hi Craig, We never shy away from a challenge and like you said, whenever our partners give us new ideas we see it as an opportunity to get creative. You'll be excited to know that page loading times are going to get a speed bump within the next few months and so you'll be able to stay focused on tracking that invaluable data.

May 2020

Angel from LSU Shreveport

Company Size: 201-500 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Presence has simplified our processes

We have needed to transition from paper records to digital for many years, and Presence was the answer for us. We did not need a complicated platform that was going to overwhelm students and staff. Presence has been straightforward. Also, the staff at Presence genuinely cares about its customers, and higher education advancement in general. They are generous with resources and speak our language.

Pros

The ease of creating custom content (ie forms and events)

Cons

Software sometimes has errors and does not load correctly

Reasons for Choosing Presence

Mobile up did not manage student organization registrations well, and campus labs was too costly, and more than we needed at the time.

Response from Presence

Replied December 2020

Hi Angel, We're really glad you've been able to streamline and digitize your processes with us. Our team loves working with you and are super excited to create more magic on your campus. We're also excited to be resolving some of those errors you mentioned in the coming months. Stay tuned!

May 2020

David from Dallas Baptist University

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

The most robust student engagement platform!

Presence has given us a tremendous upgrade to our processes and helped us to be more efficient for student engagement. The data that we can collect and easily display is instrumental in helping keep our budget in tact and even get more funds for the next year since we can show increases in student involvement. The resources that Presence also provides to student affairs professionals is second to none, one stop on their blog is like going to a conference and getting some great insight on current trends in higher education.

Pros

Presence offers multitude of features that we use every day. The form approval process, which lets the flow of app rovers get something pushed through very quickly has given us greater efficiency. Creating and editing a form is very simple and easy for anyone to understand. Another aspect that is a benefit is the amazing customer service. There is always someone available to help you via chat or just a phone call away. We also use all the data and analytics that Presence provides to speak into our goals.

Cons

One thing that could be a benefit to this software is a room reservation piece. With events happening every day on campus, it could be very useful for Presence to have its own room reservation piece. However, we work with a third-party company that helps us and can send people from presence to their site to make that happen. The mobile app is useful but not as practical for students, if they were able to have their digitial ID and be able to submit forms that would be effective for students.

Reasons for Choosing Presence

The price point was lower for the all encompassing features. Other products would require additional fees for each new product. The best thing about Presence is that everything is available to all users.

Response from Presence

Replied December 2020

Hi David, You're making us blush! Of course, we love helping campuses streamline their processes but providing the data that's required to show the value of student affairs and protect budgets is our bread and butter. We couldn't be more excited to partner with you on this. We've made sure to add your suggestions to our list of possible future releases. Looking forward to many more milestones for your campus.