We began exploring organization management platforms in 2016, and we quickly learned that Presence offered the most comprehensive platform that met our needs. As a combination of an organization management system and student engagement platform, Presence has allowed us to revolutionize the way our student clubs run themselves, how we track and understand student engagement, and how we boost engagement and attendance on campus.

The customer support experience offered by Presence definitely stands out. Having a personal Happiness Expert who truly understands your institution and its needs helps us get the most out of the platform. From day one of exploring Presence to now, after having been a partner for 3 years, I have always felt personally invested in by their team.

If I could change one thing about this software, it would be to further develop the app to make it as robust (or more) as the web portal.

We have needed to transition from paper records to digital for many years, and Presence was the answer for us. We did not need a complicated platform that was going to overwhelm students and staff. Presence has been straightforward. Also, the staff at Presence genuinely cares about its customers, and higher education advancement in general. They are generous with resources and speak our language.

The ease of creating custom content (ie forms and events)

Software sometimes has errors and does not load correctly

Our happiness expert is great to work with. Whenever we come with an idea we’ve never been told no, it’s always how can we do that.

The data generated by Presence from event check-ins is the biggest value we receive from the software.

Presence offers all the features we need. The loading speed leaves much to be desired. It takes to long to load a page.

We wanted to connect students to organizations and activities on campus more seamlessly, allowing them a web presence so that they could find these opportunities more easily. We also wanted to keep better track of which students were getting and staying involved (and importantly, which were not). This system is helping us do a better job and we 're excited to see how this will improve in the future.

I love how easy it is to generate content that looks professional, is functional for students, and will help to generate student interest in opportunities. The process can be incredibly simple for students to learn and use, definitely increasing their likelihood to engage.

There's a bit of a learning curve on getting some forms set up (dependent upon the complexity of the form / conditional logic set up).

I have been very satisfied with Presence. It has helped us gain a better understanding of student engagement on our campus, which means it has helped our department tell our story better than before. I also appreciate that they are encouraging us to use their software in different ways that will continue to benefit our students, our department, and our university. I can tell they truly care about our success and it is great to feel that support.

From the start, Presence has continuously impressed me with their customer service. Their staff is so easy to work with, they respond quickly, and it seems like Presence as a company has created a great work environment for their employees. I love the interface, and one of the things I love the most is the analytics piece. It has helped us gather and interpret engagement data so much better than before. We're still learning some of the best practices, and implementing some components of the software, but so far it's been a very positive experience.

Overall, I appreciate how nimble and current Presence is. They are constantly updating their product and making changes to keep it relevant and productive for our needs. The few concerns we have had are around some aspects that Presence aren't capable of that we were used to with our old software, but the Presence staff has always been willing to explain why it is the way it is. We have also had some technical difficulties with the card swipers, but I think that was more on our end than Presence's.