---
title: "Commusoft Reviews, Pros and Cons - 2026 Software Advice"
description: "Reviews of Commusoft. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Commusoft is a good fit for you!"
source_url: "https://www.softwareadvice.com/garage-door/commusoft-profile/reviews/"
page_type: "reviews"
language: "en"
---

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Commusoft Reviews

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# Commusoft User Reviews

## Reviews summary

- Overall rating: 4.7/5
- Total reviews: 212

### Secondary ratings

- Ease of use: 4.6/5
- Customer support: 4.8/5
- Value for money: 4.6/5
- Functionality: 4.6/5

### Rating distribution

- 5 stars: 164 reviews (77%)
- 4 stars: 41 reviews (19%)
- 3 stars: 4 reviews (2%)
- 2 stars: 0 reviews (0%)
- 1 star: 3 reviews (1%)

### Most mentioned pros

- My overall experience was very positive—easy to use, reliable, and helpful for organizing daily operations, though a few minor glitches and feature limits occasionally got in the way.
- We are a small company and Commusoft has allowed us the freedom add jobs and invoice on the go.
- Fantastic end to end workflow system giving you assurance all elements of a job are tracked from start to finish.

### Most mentioned cons

- Occasional glitches on the app and limited customization options sometimes slowed down our workflow.
- Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised.
- Some of the lists have search functions but some require scrolling through which can be problematic with long lists of data (estimate customer contact as an example).

## Commusoft customer reviews

Showing reviews 1-25 of 212 (page 1).

### Commusoft review

- Overall rating: 5/5
- Reviewer: Darren G.
- Verified reviewer: Yes
- Industry: Building Materials
- Company size: 2-10 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: January 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

We are a small company and Commusoft has allowed us the freedom add jobs and invoice on the go.

#### Cons

Having to pay for telephone support, that said the email support is good

---

### BEST Home Service Software for Family-Owned and Operated Business

- Overall rating: 5/5
- Reviewer: Miriam H.
- Verified reviewer: Yes
- Industry: Electrical/ Electronic Manufacturing
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: April 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

The customer service is above all. You would NEVER get this level of service with other softwares. They have been wonderful from the start, they listen to your needs and try to help adapt as your grow.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The customization aspect of Commusoft is wonderful! it has so many capabilities that you choose to use or not, but implementing down the road as you learn and grow with the software is fantastic. We have been using this software since 2023 and don't have any regrets.

#### Cons

The only thing I can think of is the date is funky because these Brits format date/month/year & they spell labor incorrectly. (labour) LOL all jokes aside they are wonderful all around. Thanks Jason!!

#### Reasons for choosing Commusoft

Not a fan, and TOO EXPENSIVE to be able to afford for small business.

---

### Clean and smart

- Overall rating: 5/5
- Reviewer: Abdur R.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: August 2023
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

does the job

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

interface and security of the software is very clean, also there are lots of features which haven't use yet and still need to learn.

#### Cons

crashes a lot and need to refresh quite a lot but when its working its working good

---

### Commusoft is a powerful field service platform which gives you full control

- Overall rating: 4/5
- Reviewer: Ritu G.
- Verified reviewer: Yes
- Industry: Biotechnology
- Company size: 1001-5000 employees
- Product usage: Used daily for less than 12 months
- Reviewed: August 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

It was a pain in keeping track of jobs and quotes but now with Commusoft, it's a breeze. The management of jobs and daily operations has also improved after implementing Commusoft. You can get complete control with the real time tracking. The time that it has saved us with both desktop as well as mobile app has made it worth investing for.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

It syncs smoothly and has an excellent visibility and tracking of job inquiries. The automation of texts and emails improves the customer relation which is a plus with Commusoft. It also has a mobile app which is very capable of handling all the tasks right on the go. The certificates can also be generated using the mobile app. Warehouse inventory and assets can also be managed using the strong tools that Commusoft have. It's a value for money platform.

#### Cons

Commusoft has a lot of features which makes it difficult to learn for naive users. The syncing issues are also present in the mobile app. The interface is also not very intuitive to use but I think can be improved with future updates.

---

### Take your business to the next level

- Overall rating: 5/5
- Reviewer: Sam B.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: May 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Commusoft has transformed my business and saved us countless hours of administration time. Without a doubt this software has saved us money and even helped us expand as a business. Also exciting as they are always striving to improve the software with new features and updates so its actually nice to be part of their journey too.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks.

#### Cons

My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us.

#### Reasons for switching to Commusoft

We came across Commusoft and found it has more features that better suited our business.

---

### Unscrupulous company more concerned with profits than clients

- Overall rating: 1/5
- Reviewer: Joseph P.
- Verified reviewer: Yes
- Industry: Mechanical or Industrial Engineering
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: July 2024
- Review source details: This review was submitted organically. No incentive was offered

This has been one of the worst experiences with a software company we've ever had. The system is clunky, complex and unsuitable for many businesses, especially in the renewables sector, but instead of coming to mutual agreements where two companies aren't right for each other, they go straight to the debt collectors to enforce their contracts and go back on their agreements for settlements. There is a general disdain for the client and their suggestions and struggles. Disgusting and impersonal.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 2/5

#### Pros

It has so much potential but the company doesn't care about its clients success only getting their payments in and sticking to contracts without any consideration or reflection.

#### Cons

They have a "computer says no" attitude to customer service. They have no interest in improving or taking on suggestions. An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them! The 14-day cooling-off period isn't nearly long enough to see if it works for your company. Aggressive and pitiless. Avoid them!

#### Reasons for switching to Commusoft

In hindsight, this was a mistake. We were swayed by the sales team's promises of additional functionality which turned out to be untrue. We went back to Tradify following seven months of trying to make this work.

---

### Exquisite

- Overall rating: 5/5
- Reviewer: Simon C.
- Verified reviewer: Yes
- Industry: Utilities
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: August 2022
- Review source details: This review was submitted organically. No incentive was offered

Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

It covers almost everything we need from the diary, invoicing, estimating and key reporting.

#### Cons

Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

#### Reasons for choosing Commusoft

Those I spoke with and the software itself which I preferred at the time (2012).

---

### The backbone of field service management

- Overall rating: 4/5
- Reviewer: Brad D.
- Verified reviewer: Yes
- Industry: Industrial Automation
- Company size: 201-500 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: July 2026
- Review source details: This review was submitted organically. No incentive was offered

The application structures every single step of the workflow, ensuring no maintenance task is forgotten and every intervention is billed accurately.

#### Ratings breakdown

- Ease of use: 5/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

The software excels at centralizing customer records, optimizing routes, and creating clear estimates directly from a mobile device Real-time billing and parts tracking drastically reduce payment delays.

#### Cons

The learning curve is steep forcing the allocation of several hours to train staff. overall pricing sits in the higher bracket of the market, and long-term contract requirements can be a financial deterrent for small setups.

---

### Would recommend

- Overall rating: 5/5
- Reviewer: Rebecca N.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2025
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

We’ve been using Commusoft for our plumbing and heating business, and it’s made a huge difference. The system is easy to use, very reliable, and helps us stay organised from job booking through to invoicing. Engineers find the mobile app straightforward, and the office team love how everything is linked in one place. The scheduling, job history, and customer communication features save us a lot of time and reduce errors.

#### Cons

Sometimes has connectivity issues. However usually fixed quickly. We use older version which also may have an effect.

---

### great software

- Overall rating: 5/5
- Reviewer: Haroon G.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: December 2025
- Review source details: This review was submitted organically. No incentive was offered

My overall experience was very positive—easy to use, reliable, and helpful for organizing daily operations, though a few minor glitches and feature limits occasionally got in the way.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Intuitive interface and powerful scheduling tools made daily operations seamless. Overall excellent.

#### Cons

Occasional glitches on the app and limited customization options sometimes slowed down our workflow.

---

### G Jassal Review

- Overall rating: 5/5
- Reviewer: Amy S.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2022
- Review source details: This review was submitted organically. No incentive was offered

We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with. The system is incredibly easy to use and there is a great knowledge database for anything you need.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

#### Cons

We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

---

### Great, All-In-One Package!

- Overall rating: 5/5
- Reviewer: Jamie B.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: December 2023
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Very positive, they've always responded to our questions and issues in a timely manner. We'll be using the software for the foreseeable future.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The fact that everything is included in one place is a massive pro, from the initial customer enquiry, to the quote, then the job, then the invoice! It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze.

#### Cons

There aren't many cons, one thing that would be nice is for additional works to contain a parts list.

---

### very good software for our heating buisness

- Overall rating: 5/5
- Reviewer: Christopher C.
- Verified reviewer: Yes
- Industry: Building Materials
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: February 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use. it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years

#### Cons

sometimes it does not always link to our accountancy software- we have to manually rest it

---

### Fantastic Service Management Software

- Overall rating: 5/5
- Reviewer: Luke R.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: July 2023
- Review source details: This review was submitted organically. No incentive was offered

10/10

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support.

#### Cons

Some options are rigid and it would be good if I could turn certain things on and off for individual customers.

#### Reasons for choosing Commusoft

I felt Commusoft looked most user friendly.

---

### The best CRM for plumbing and heating engineers

- Overall rating: 5/5
- Reviewer: Michael S.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: May 2021
- Review source details: This review was submitted organically. No incentive was offered

I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”.

#### Cons

It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use.

#### Reasons for choosing Commusoft

Commusoft had the most features and seemed the company seemed to be the most dedicated and professional.

---

### Great software but if you leave your stuffed

- Overall rating: 5/5
- Reviewer: Marcus C.
- Verified reviewer: Yes
- Industry: Construction
- Company size: Self-Employed
- Product usage: Used daily for more than 2 years
- Reviewed: September 2020
- Review source details: This review was submitted organically. No incentive was offered

Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 3/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft

#### Cons

Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.

#### Reasons for choosing Commusoft

Good sales and demo

---

### Would recommend to other users

- Overall rating: 5/5
- Reviewer: Lauren B.
- Verified reviewer: Yes
- Industry: Mechanical or Industrial Engineering
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: February 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Always prompt when needing assistance and overall a very useful and efficient programme.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Easy to navigate, no fuss and can be used across different users/job positions.

#### Cons

we have no complaints

---

### commusoft review

- Overall rating: 5/5
- Reviewer: kelly j.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: February 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

we have had commusoft for a number of years and find it a easy and flowing system

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

This is a easy system to use i have used different software over the years and this has to be the most easiest

#### Cons

the only downside is that you have to buy extra data when you have run out

---

### Commusoft Feedback

- Overall rating: 5/5
- Reviewer: KERRY S.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: July 2019
- Review source details: This review was submitted organically. No incentive was offered

We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.

#### Cons

It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development.

---

### Very easy to use - keeps records up to date

- Overall rating: 5/5
- Reviewer: Lisa N.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: November 2023
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

User friendy Stores all information in one place Mobile use

#### Cons

No concerns - Used this package for many years always happy with it.

---

### Commusoft for Minor Works

- Overall rating: 5/5
- Reviewer: Sue J.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: July 2020
- Review source details: This review was submitted organically. No incentive was offered

Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Once you know how to use it Commusoft is easy to work with on a daily basis and quite intuitive I don't think we could run the Minor Works department without this software - the job histories and the notes section have been invaluable. The engineers generally have no problem using the mobile software Commusoft are very open to suggestions for improving any areas/features that don't work for your business if they can and they are very quick to respond to any queries either by e-mail or on the phone

#### Cons

I miss being able to merge properties, as you could on the old Commusoft - sometimes a tenant gets set up as a customer instead of a work address under the estate agent - so being able to merge was useful for correcting this. On some of the reports you can open the job from the report but then on some others you can't

---

### Great Software

- Overall rating: 5/5
- Reviewer: Ellen G.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: December 2023
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Overall fantastic experience, especially the help team

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

User friendly Reduces admin times Reports and functions to summarise with ease

#### Cons

Would be great to personalise it further to your specific needs

---

### Commusoft Review

- Overall rating: 5/5
- Reviewer: John D.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

We have been using it for a number of years now and cant recommend it highly enough. Any issues are dealt with quickly. Its very quick in updating at real time and is very user friendly

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

It is a fast system that our office staff and engineers find easy to use

#### Cons

The occasional change of lay out can sometimes cause confusion

---

### Great software product

- Overall rating: 5/5
- Reviewer: Paul S.
- Verified reviewer: Yes
- Industry: Electrical/ Electronic Manufacturing
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2019
- Review source details: This review was submitted organically. No incentive was offered

Being a small business we ran with manual records before finding Commusoft. It's become an essential time saving customer management tool.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management. There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business. The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book.

#### Cons

Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved.

---

### MAKES MY WORLD GO ROUND!...

- Overall rating: 5/5
- Reviewer: Giovanni B.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: August 2019
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Everything is intuitive, comprehensive and well thought out! There are 'hint' bubbles that take you through various processes and little tools that make sure you get the absolute maximum from the software and ultimately, your team! I will never consider another software company again!

#### Cons

I am really quite good with computers and software, and felt that I would get a lot from going through the star-up/set-up phase myself. It is mandatory to pay for the training, and this cost is incurred again if you upgrade the package etc.. But, I can completely see why they do insist, it's to ensure you get 110% form their kit ;)

#### Reasons for switching to Commusoft

Additional features, but mostly so engineers can process invoices AND take payments on site..

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Commusoft Reviews, Pros and Cons - 2026 Software Advice