All Smart Fleet Reviews
1-19 of 19 Reviews
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Jim
Verified reviewer
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
How can you do without it?
excellent
PROSI've been using Smart Fleet to dispatch our service trucks for years. I can't imagine running my company without this valuable information. [SENSITIVE CONTENT] is very personable and always helpful. His team never misses on support. I highly recommend this company.
CONSNo down side to this product.... I'm very happy
Reason for choosing Smart Fleet
The product was recommended to me by [SENSITIVE CONTENT] and once I spoke with [SENSITIVE CONTENT] it was clear to me that this company was a good fit for us.
Vendor Response
Hi Jim! Glad we could be there to support you in customer service and in tracking your fleet!
Replied July 2021
Barbara
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Review
Was easy to set up. The customer service has been helpful.
CONSToo many clicks to get the info I need. Wish the default was snap to route instead of as the crow flies.
Reasons for switching to Smart Fleet
had met the sales rep at a tradeshow and liked him. Prices were competitive.
Vendor Response
Hi Barbara! Thank you for the feedback! Glad we could be there to support you in customer service and in tracking your fleet! I see you are having some difficulties navigating the map, please give us a call at the office and we can help you!
Replied September 2021
Anthony
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Disappointment
My experience overall was OK unfortunately I'm in a position where we need to cancel our services but we are locked in to a antiquated two-year contract. Competitors in the market and modern day business are all ran on a month to month basis. I will be sure to update this review on on Google and social platforms as well.
PROSIt's functional tracking abilities but the software seems dated
CONSLocked in contract.. Very difficult to track vehicles previous route from the day. As we are trying to become a more environmentally friendly company we have switched to fully electric EV vans and your software does not do any of the updated EV KPI trackings
Reason for choosing Smart Fleet
egia website
Reasons for switching to Smart Fleet
Cost and referred to us by EGIA
Vendor Response
We have always offered a no contract option. The equipment must be purchased outright to not have a contract. That is an industry standard for SAAS when there is equipment involved. You came to us from a 3-year contract with Verizon. We do also offer EV KPI indicators which can be added to your account since you have switched to fully electric since signing up with us. We have since reviewed these features with you and offered to have you test it before adding it to your account. We hope that our training to show how easily you can track vehicles routes has benefited you. Our one-on-one trainings are an unlimited service we offer. We are always here to help should you ever have any questions on how to get the most out of your system. We never want to see a disappointed customer. We are a family-owned business and pride ourselves on service and doing right by our customers. If there is anything else we can do to better your experience, please do not hesitate to let us know.
Replied October 2022
Scott
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
GPS tracking for trucks
Smartfleet has been very helpful with when we have any issues with the devices we use, or help with printing out reports if needed.
PROSWhat I like most about the GPS tracking program with our vehicles is the ability to find out where our trucks are at any given time, and that the trucks location is updated frequently. This allows me to dispatch the location to other employees or customers in a timely fashion.
CONSWhat I like least is when I am printing out multiple reports on trucks for the day, that sometimes the system glitches out and I have to log out of the system and then log back in, in order to be able to print out a report.
Vendor Response
Hi Scott! Thank you for the feedback! We are happy to hear the system is helping you with your business! We are sorry to hear you are experiencing difficulties with your reports. Please give us a call at the office so we can open up a service case and get this resolved for you!
Replied November 2021
Vicki
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Highly Recommend Smart Fleet for GPS Supplier
Smart Fleet has excellent customer service. They respond immediately if we have a problem and always finds us a solution.
PROSSmart Fleet's products are easy to implement and use. The features give us the information we need. The price is very reasonable.
CONSSome of the GPS units quit working or didn't work. This is more the manufacturer's fault and not Smart Fleet's.
Reasons for switching to Smart Fleet
We have been with Smart Fleet for years. We recently switched from one project they rep. to another because the technology was becoming outdated on the system we were using.
Vendor Response
Hi Vicki! Thank you for your feedback. We're glad we could help with your customer service needs and to track your vehicles!
Replied July 2021
angel
Environmental Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
the cache
great experience .. especially with customer service. you get to speak to a live rep.
PROSthe ease of use on my cell phone. very clear notifications
CONStakes a bit to calebrate as well as the need to close out program in order to get a fresh gps location on vehicle
Reason for choosing Smart Fleet
customer service . verizon was to big and info gets mixed up in translation
Vendor Response
Hi Angel! Glad we could be there to support you in customer service and in tracking your fleet! We do see you mentioned experiencing some difficulties with the system. Please give us a call at the office so we can look into this for you and get it resolved as soon as possible!
Replied November 2021
Curisa
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
User of SmartFleet GPS
It has been a good experience. All the people I have worked with have been so very helpful and nice.
PROSI can find out where the guys are without asking them.
CONSI find it hard to keep track of services done to the Trucks
Vendor Response
Hi Curisa! Glad we could help keep track of your trucks! There are ways the system can keep track of maintenance/service completed on each vehicle (repairs/costs/etc). If you need some assistance setting this up, please call our office and we'd be more than happy to walk you through it!
Replied July 2021
Karen
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
GPS units
The customer service at Smart Fleet is excellent. Everyone is very friendly and helpful.
PROSWe like the history, the idle, the maintenance tracking.
CONSEverything seems to be working well. Easy to understand the new platform.
Reason for choosing Smart Fleet
We have had Smart Fleet for many years, we just recently upgraded to the new platform.
Vendor Response
Hi Karen! Glad we could be there to support you in customer service and in tracking your fleet!
Replied November 2021
Brian
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Very Helpful
The greatest benefit is being able to give a customer a real time update as to where the vehicle is and how far away they are.
PROSThe best part of the product is going back and looking at the vehicle history when a customer disputes a bill. The GPS tells the truth. The software is easy to use and figure out.
CONSThis product is loaded with all kinds of tools we use only a small portion for our business.
Vendor Response
Hi Brian! Thank you for the feedback! We are happy to hear the system is benefitting you and your business!
Replied September 2021
Kelly
Events Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Happy Customers
Our experience with Smart Fleet has been nothing but great!
PROSThe ease of everything, the customer support, and the price!
CONSThe asset trackers are magnetic and a little big but they do their job.
Annette
Machinery, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed July 2021
GPS tracking
I really liked the older version better. We are a smaller company & do not need all of the extras that the updated extras that the new versions offers.
PROSYou can see where my technicians are at any given moment.
CONSThe reports are not as good as the older version.
Vendor Response
Hi Annette! We're sorry you don't like the updated version of the system as much, but if you give our office a call we'd be more than happy to work with you about the reports and in the system in general. We offer free one-on-one training and anyone in our office would be more than happy to review the software with you. We may also be able to get you back to your older system, if that's what you would prefer.
Replied July 2021
Tk
Construction, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed August 2021
Smart Fleet Review
Real time features allow us in the office to view our trucks in the field and allow us to send help if needed.
CONSDifficult to navigate the various pages.
Vendor Response
Hi TK! Thank you for the feedback! We are happy to hear the system is helping you with your business! We do see you mentioned having some difficulty navigating the system. Please give us a call at the office and we can set you up with some training and provide some helpful tips!
Replied August 2021
Jerry
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
I love Smart Fleet
Great - been using it for 10+ years
PROSGreat dashboard layout - Excellent customer support
CONSnone we don't have any complaints - thanks
Reason for choosing Smart Fleet
better reports and lower cost
Reasons for switching to Smart Fleet
better reports and lower cost
Vendor Response
Hi Jerry! Thank you for the feedback! Glad we could be there to support you in customer service and in tracking your fleet!
Replied August 2021
Jose
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2021
Smart Fleet
Very dependable and manageable throughout this years we have been using it.
CONSSo far nothing, everything looks good. Have not found one problem that might let me say otherwise
Vendor Response
Hi Jose! Glad we could be there to support you in customer service and in tracking your fleet!
Replied November 2021
Susanne
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Great Customer Service
The customer service with this software is Amazing.
CONSSometimes there is a lag in the system, occasionally software needs to be re-installed
Vendor Response
Hi Susanne! Thank you for the feedback and we're glad our customer service team could always be of assistance to you!
Replied July 2021
Doni
Mechanical or Industrial Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Tracking Employees
This software is easy to use and accurate.
CONSAt this time, I wouldn't change anything.
Vendor Response
Hi Doni! Thank you for your feedback and glad you find the software easy to use!
Replied July 2021
Haley
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great GPS Tracking
It is easy to use and understand even for non tech savvy people for tracking cars and services.
CONSThe service was hard to first get set up. Once though you you understand it is fairly easy to do.
Vendor Response
Hi Haley! Glad we could be there to support you in customer service and in tracking your fleet! If you ever run into any issues, please let us know!
Replied November 2021
David
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great Product and great Value
No issues at this time, but in the past being able to watch over the use of your assets is of high importance
PROSThe ease of use and simplicity of the dashboard compared to other providers, the cost options are great
CONSI do not have any negatives to say about the software at this time
Reason for choosing Smart Fleet
N/A
Reasons for switching to Smart Fleet
Cost savings, and having someone I can talk to when needed is very important in regards to service.
Vendor Response
Hi David! Glad we could be here to help and that your experience with us is going well!
Replied July 2021
Shaun
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great GPS Tracking Software Program!
Excellent service, overall top notch with their whole team!
PROSThe interactive map is very useful with dispatching field personnel.
CONSIt doesn't integrate with specific software (but that might not be their fault)
Reasons for switching to Smart Fleet
Looking for better product with more accurate GPS
Vendor Response
Hi Shaun! Glad you're having a good experience with us and thank you for your feedback!
Replied July 2021