--- title: "Terms of Use | G2" description: "" source_url: "https://www.softwareadvice.com/terms-of-use" page_type: "category" language: "en" --- # G2 Terms of Use _Last Updated on November 5, 2026._ These Terms of Use, including the [Community Guidelines](https://www.softwareadvice.com/community-guidelines?_gl=1*1pzx36y*_gcl_au*MTk0MTc0NDk3Ny4xNzI3NzE1ODg5*_ga*MjAzNDM0ODU3MS4xNzI3NzE1ODg5*_ga_MFZ5NDXZ5F*MTcyOTE5MjIwNy4yMy4wLjE3MjkxOTIyMDguNTkuMC4w&hsLang=en), [Free Stuff Addendum](https://www.softwareadvice.com/free-stuff-addendum?hsLang=en), [Privacy Policy](https://www.softwareadvice.com/privacy-policy?hsLang=en), and [Cookie Policy](https://www.softwareadvice.com/cookie-policy?hsLang=en), which are incorporated herein by reference (collectively “Terms”), govern your interactions with the following, all owned or operated by G2.com, Inc., a Delaware corporation, and its affiliates (“G2”): [G2.com](https://G2.com), [Capterra.com](https://Capterra.com), [SoftwareAdvice.com](https://SoftwareAdvice.com), [GetApp.com](https://GetApp.com), regional versions of those sites, and other websites, applications, or services owned or operated by G2 (collectively, “Site”). The terms “you” or “your” mean the business professional that accesses or uses the Site. If you act on behalf of an entity, the entity also accepts the Terms, “you” also includes the entity, and you represent that you have authority to bind the entity, including to the Terms. G2 may update these Terms from time to time, effective when posted. You must immediately stop accessing and using the Site if doing so violates applicable law. **SECTION 10 REQUIRES INDIVIDUAL ARBITRATION AND WAIVES CLASS ACTIONS AND JURY TRIALS. YOU MAY OPT OUT AS DESCRIBED IN SECTION 10.4.** **1\. Site Use.** By using the Site, you represent and warrant that you (a) are at least 18 years old, (b) have the authority to agree to the Terms, and fulfill the obligations and grant the rights they describe, (c) will use the Site only for lawful business and professional purposes, and not for personal, family, or household use, (d) you are in compliance with applicable security standards, and you will not introduce viruses, malware and other harmful code to the Site or in User Content (e) will keep your account credentials confidential and are responsible for activity under your account, (f) will provide accurate and complete information, and have the right to submit any content or generative input you provide (“User Content,” which may include your name, image, voice, video, likeness, and other personal information, as described in the [Privacy Policy](https://www.softwareadvice.com/privacy-policy?hsLang=en)), (g) are not breaching any third-party rights, including confidentiality and proprietary rights, (h) you will comply with the Terms and all applicable laws. G2 may suspend, restrict, or terminate your access to the Site at any time, for any reason, with or without notice. **2\. User Content.** You retain ownership of your original User Content. By submitting User Content, you grant G2 a worldwide nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to use your User Content, including to copy, host, store, use, reproduce, modify, promote, translate, analyze, remove, commercialize, distribute, publicly display or perform, and create derivative works in any format or media of your User Content, including with respect to Derived Data. “Derived Data” means analyses, transformations, generative outputs, aggregations, compilations, metadata, scores, ratings, rankings, categories, insights, indices, algorithms, normalizations, and other data or materials that G2 creates, generates, or infers from User Content, activity on the Sites, or other data. Your ownership of original User Content does not give you any rights or ownership in Derived Data, even if the Derived Data appears in or relates to your User Content or generative output. If you have moral rights, or similar rights, in your User Content, including rights of attribution or integrity, you waive those rights and agree not to assert any such rights, to the fullest extent permitted by law. You also agree that your User Content may be used by G2 or appear publicly on the Site. G2 does not endorse, and is not responsible or liable for User Content, or for any loss of harm resulting from it. G2 is not required to monitor or edit User Content. G2 may screen, edit, reject or remove User Content at any time, in G2’s sole discretion, with or without notice. You are responsible for keeping your own backup copies. Feedback is optional. If you provide feedback about G2’s products or services, you grant G2 a nonexclusive, perpetual, worldwide, royalty-free, transferable, irrevocable license to use and incorporate it into its products and services, without compensation to you. **3\. LIABILITY DISCLAIMER.** THE SITE, AND ALL OF ITS CONTENT, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. G2 DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. THE SITE AND ALL INFORMATION, CONTENT, GENERATIVE OUTPUT, USER CONTENT, SOFTWARE, PRODUCTS, AND SERVICES ON OR ACCESSED THROUGH IT MAY CONTAIN INACCURACIES OR ERRORS. G2 DOES NOT GUARANTEE ACCURACY AND DISCLAIMS ALL LIABILITY FOR ERRORS, INCLUDING IN PRICING, SCREENSHOTS, VIDEOS, FEATURE LISTS, VENDOR INFORMATION, AND PRODUCT DESCRIPTIONS. G2 MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF ANYTHING ON THE SITE, AND ITS INCLUSION DOES NOT IMPLY ENDORSEMENT BY G2. G2 AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SITE OR YOUR USE OF IT. TO THE EXTENT G2 IS FOUND LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATING TO THE SITE OR YOUR USE OF IT, G2'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED US $100, REGARDLESS OF THE NUMBER OF CLAIMS OR THE LEGAL THEORY ASSERTED. NOTHING IN THIS SECTION EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. These limitations reflect the parties’ allocation of risk, apply even if any limited remedy is found to have failed of its essential purpose, survive termination of the Terms, and benefit G2 and its officers, directors, employees, agents, and affiliates. **4\. Indemnification.** You agree to defend, indemnify, and hold harmless G2 and its licensees, and their officers, directors, employees, and agents against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, liabilities, expenses, or legal and accounting fees, arising from your (a) breach of the Terms and all terms incorporated by reference, (b) violation of any law or third-party rights, (c) use of this Site, or (d) User Content. G2 may exclusively, at your expense, control the defense of any matter for which you are required to indemnify G2 and you agree to cooperate with G2 and its defense of these claims. You agree not to settle any such matter without the prior written consent of G2. G2 will use reasonable efforts to notify you of any such claim, action, or proceeding. **5\. Third-Party Sites.** The Site may contain links to or integrate with third-party websites, platforms or software. It is your responsibility to ensure that any links or software you use are free from harmful elements, like viruses or malware. G2 does not control, endorse, sponsor or accept any responsibility for these third-party websites, platforms or software. If prompted by a third-party site (like LinkedIn or Facebook) to link your profile, this is optional, and you can disable this link at any time. You agree to direct any concerns relating to these third-party websites to the relevant third-party administrator. **6\. Incentive Eligibility.** You may not accept incentives in exchange for your User Content if you are (a) an employee, officer, director, or agent of G2, or an immediate family member of one, (b) a government and public sector employee, (c) prohibited from accepting the incentive as set forth in your employer’s or applicable policy, or otherwise ineligible to accept gifts in the context of business transactions, (d) subject to applicable trade sanctions, or acting for an organization located in, a jurisdiction where the incentive would be prohibited by applicable sanctions law, including but not limited to the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals List or other sanctions list, or (e) offered more than one incentive for your review or for multiple reviews of the same product/service. G2 may withhold or revoke an incentive if eligibility requirements are not met. **7\. **Export Control**.** You may not access, use, export, re-export or transfer any aspects of the Site (or any copy or adaptation of the Site) in violation of applicable law, including U.S. and foreign export/trade laws. **8\. Prohibited Access and Data Use.** Without G2's prior written consent, you may not (a) use robots, crawlers, scrapers, headless browsers, data-mining tools, or other automated means, to access, collect, copy, scrape, harvest, cache, index, store, archive, or extract anything from the Site whether or not publicly accessible, (b) bypass or interfere with access controls, rate limits, session restrictions, identity checks, bot detection, CAPTCHAs, robots.txt directives, IP blocking, or other protective measures, (c) use anything from the Site to train, test, validate, fine-tune, evaluate, benchmark or improve a machine-learning model, generative AI system, algorithmic product, dataset, synthetic-data generator, or similar technology, (d) mirror or recreate the Site’s content, design, functionality, taxonomy, information architecture, or user experience, (e) sell, publish, syndicate, sublicense, redistribute, or commercially exploit Site content, data, or derivative works; or (f) conceal or misrepresent your identity, access source, or technical characteristics to avoid these restrictions, G2 may investigate suspected violations and pursue any available legal or equitable remedy, including damages and injunctive relief. **9\. Intellectual Property.** Except for User Content and content identified as belonging to third-parties, G2 owns the Site, its content, and Derived Data, which are protected by applicable intellectual property laws. Except as expressly permitted by the Terms, you may not copy, imitate, or use any of the foregoing without G2’s prior written consent. Other logos and product and company names mentioned on the Site may be the trademarks of their respective owners. References to third-party products or services does not imply endorsement by G2. If you believe there is an infringement of intellectual property rights, please notify G2 according to Section 10. **10\. Copyright Complaints.** G2 complies with the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“DMCA”). **10.1. Reporting infringement.** If you believe material on or accessible through the Site infringes your copyright, send a written notice to G2’s Copyright Agent that includes: (a) your physical or electronic signature, (b) identification of the copyrighted work, or a representative list if multiple works on the Site are involved, (c) identification of the allegedly infringing material and enough information to locate it, such as its URL, (d) your name, mailing address, telephone number, and email address, if available, (e) statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law, and (f) statement that the notice is accurate and, under penalty of perjury, that you are the owner of the exclusive right allegedly infringed or are authorized to act on that owner’s behalf. **10.2. Disputing Removal.** If you believe your material was removed or access to it was disabled by mistake or misidentification, send a written counter-notice to G2’s Copyright Agent that includes: (a) your physical or electronic signature, (b) identification of the material and where it appeared before removal or disabling, (c) your name, mailing address, and telephone number, (d) a statement, under penalty of perjury, that you have a good faith belief the material was removed or disabled because of mistake or misidentification, and (e) a statement consenting to the jurisdiction of the federal district court for the judicial district where your address is located—or, if your address is outside the United States, any judicial district where G2 may be found—and agreeing to accept service of process from the person who submitted the infringement notice or that person’s agent. G2 will promptly send a copy of a compliant counter-notice to the complainant and inform them that the material will be restored in 10 business days. G2 will restore the material or access to it 10–14 business days after receiving the counter-notice, unless its Copyright Agent first receives notice that the complainant has filed a court action seeking to stop the alleged infringement. **10.3. Copyright Agent.** Send notices and counter-notices to: G2.com, Inc., Attn: Legal (Copyright Agent) 100 S. Wacker Drive, Suite 600, Chicago, IL 60606 Email: legal@g2.com Telephone: 847-748-7559 **10.4. False Claims.** Knowingly making a material misrepresentation that material infringes copyright, or was removed or disabled by mistake or misidentification, may result in liability for damages, costs, and attorneys’ fees under the DMCA. **10.5. Repeat Infringement.** G2 may terminate the accounts of repeat copyright infringers. **11\. Dispute Resolution.** This section applies to all users. **11.1. Individual Arbitration.** Except as stated below, you and G2 will resolve any dispute arising out of or relating to the Site or these Terms through final and binding individual arbitration administered by JAMS under its then-current Commercial Arbitration Rules. The Federal Arbitration Act governs this section. Arbitration may be conducted remotely or in Chicago, Illinois. **11.2. Exceptions.** Either party may bring an individual claim in small claims if it qualifies. G2 may bring in court any claim arising from unauthorized access to or misuse of the Site, bypassing technical controls, infringement of G2’s rights, or a violation of Section 7. **11.3. No Class Actions.**  YOU AND G2 MAY ONLY BRING CLAIMS ON AN INDIVIDUAL BASIS, NOT IN A COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF. **11.4. Arbitration Opt-Out.** You may opt out of arbitration by emailing legal@g2.com within 60 days after first accepting these Terms. Your notice must include your name and email address and state that you are opting out of arbitration. **11.5. Governing Law and Courts.** Illinois law governs the Site and these Terms, without regard to choice or conflict-of-law rules. Any dispute not subject to arbitration must be brought exclusively in the state and federal courts in Cook County, Illinois, and each party consents to their jurisdiction and venue. To the extent permitted by law, each party waives trial by jury. **11.6. Survival.** This section survives termination of these Terms. If any part is unenforceable, the rest remains effective; however, if the individual-action requirement is unenforceable for a claim, that claim must proceed in court rather than arbitration. Any claim must be brought within one year after the event giving rise to the claim, unless applicable law requires a longer period. **12\. General.** The Terms or use of the Site do not create any agency, partnership, joint venture, fiduciary, franchise or employment relationship between you and G2. The Terms constitute the entire agreement between you and G2 regarding the Site and supersede all other agreements and understandings. There are no third-party beneficiaries to the Terms. A party’s failure to enforce any provision of the Terms does not waive its right to enforce that provision later. If any part of the Terms is unenforceable, it will be modified to the minimum extent necessary to make it enforceable while preserving its intent, and the remaining provisions will remain effective. Fictitious names of companies, products, people, characters, and/or data mentioned on the Site are not intended to represent any real individual, company, product, or event. You may not assign, transfer, or sublicense the Terms or your rights or obligations under them without G2’s prior written consent. Any attempted transfer without that consent is void. G2 may assign or transfer the Terms and its rights and obligations without restriction. G2 may provide translations of the Terms for convenience. If versions conflict, the English version controls. G2 will not be liable for any failure or delay of performance under the Terms resulting from a force majeure event beyond the reasonable control of a party, including without limitation, natural disasters, acts of God, government regulations, war, terrorism, labor disputes and power failures. G2 may comply with applicable laws, legal process, and lawful requests from law enforcement or government authorities. All rights not expressly granted are reserved. **13\. Contact.** For questions or support regarding the Site, please visit support.g2.com. For legal inquiries, contact G2.com, Inc., Attention: Legal Department, 100 S. Wacker Drive, Suite 600, Chicago, IL 60606, USA.