About BOSS811

BOSS811 is a utility management software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets.

Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view pr...


Read More

Supported Operating System(s):

8 Reviews of BOSS811

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 8 of 8 results

Do you use this product?Write a review

March 2021

Ronald from City of Marietta, GA

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

This product improves asset management and service desk workflow

We have a great relationship with BOSS and we use the product for many of our organizations workflows.

Pros

The ability of the application to accommodate existing business rules is excellent. The company has also customized the product to fits our needs for a reasonable cost. Support is also treated like an important service they provide to us as a customer.

Cons

At this point the leadership of BOSS has addressed all features that we needed in the product.

Reasons for Choosing BOSS811

We chose this product because it is a mature product at a reasonable cost. You do not find this very often in the software industry.

August 2020

Aaron from Sycamore

Company Size: 11-50 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

BOSS811 Locating Software- Great Product

BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

Pros

Easily allowed overlays of our current mapping/GIS. Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity. Boss811 has been great to work with if any features currently dont exist, they work well with developing a solution and most of the time has already been working on the feature but testing hasn't completed yet.

Cons

The software may not have every feature you want at the beginning but the team is great with listening to suggestions for future features and implementing them.

August 2020

Glenn from Fulton County Public Works

Company Size: 201-500 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2020

BOSS811

Great product, they just did not win the bid this time.

Pros

Great prices to start. Easy to use with our GIS maps.

Cons

Loved the product but they were not the low bid on service award.

Reasons for Choosing BOSS811

Great product with many options. this service goes out for bid yearly.

Reasons for Switching to BOSS811

Tabulation on bid sheet.

April 2021

Matt from CenterPoint Energy

Company Size: 10,000+ employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2021

Ticket Management Software

The entire team at Boss811 is great to work with. Day or night, they are supportive and listen to ideas and suggestions to make the product better. If they continue to keep the same level of customer service, they sky is the limit.

Pros

The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.

Cons

Integrating with numerous vendors was challenging. This is not a fault with Boss811, but just not knowing about what a full integration takes was a bit of a challenge. The team and I learned so much during this and will make any future changes much easier.

March 2021

Anthony from Municipal Authority of Westmoreland County

Company Size: 201-500 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Easy to use, cloud-based software automates and manages your 811 tickets with ease

BOSS811 sets a high bar that all software is now compared to.

Pros

The ability to create simple, highly customizable scripts that run when a ticket is received. Each time an 811 ticket is received, the script gets to work checking the time and calendar in order to assign the ticket to the appropriate staff.

Cons

The cost is a little high, but worth it.

Reasons for Choosing BOSS811

The product was functioning out of the box, as competitors still needed to develop.

Reasons for Switching to BOSS811

Translore was outdated, didn't have mobile support, and was very convoluted. We went from a 12 page end user manual to a 1/2 page cheat sheet.

August 2020

Jason from Cranberry Township

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Very good software for managing tickets

I couldnt be more impressed with this software. Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.

Pros

We have several utilities that marked in our organization and never had one place to organize and review the ticket management process. This has allowed us to manage our tickets with ease.

Cons

I am very pleased with everything about this product. We will be purchasing a new asset management and work order system soon that I will be interested to see how this integrates with it. For now, it works great as a stand alone tool for us.

Reasons for Choosing BOSS811

Boss seemed to have a stronger platform and more functionality than any others we saw on the market.

August 2020

Tim from San Jose-Santa Clara Regional Wastewater Facility

Company Size: 51-200 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

BOSS 811 Review from one utility manager

Simply being able to see where my Locators are in real time and what tickets they are currently working. This alone makes the job of the manager a whole lot easier.

Pros

The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless. The real time tracking and integration with map services (layers) in the map window was a game changer for us. We have several layers we use that include water, sanitary, recycled water. Updates to the layers are done in ArcGIS and seamlessly, effortlessly appear on the BOSS811 interactive map. This ensures our Locators always have the most current information when in the field.

Cons

To be honest, I cannot think of any Cons. I hope BOSS811 keeps their focus on continuing innovation. Well done!

August 2020

Randy from Department of Public Work, County Of York, VA

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

BOSS811

Pros

Ease of configuration. Saving staff hours in the future.

Cons

Haven't found anything that is negative to report.

Reasons for Choosing BOSS811

Cost/features

Reasons for Switching to BOSS811

EXTREME Cost savings