BOSS811 Software
About BOSS811
BOSS811 is a utility management software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets.
Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view proposed d...
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BOSS811 activity dashboard
BOSS811 User Reviews
OVERALL RATING
Showing 1 - 5 of 17 reviews
Daniel
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
November 2021
ccts
easy to implement and use- required minimal training by staff
Pros
displays maps and ability for locators to access via smart phone
Cons
did not find any features that we did not like
Reasons for switching to BOSS811
Product was being discontinued by provider ( VUPS)
Felix
Company size: 10,000+ employees
Industry: Utilities
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2022
Defining customer service at its finest
Working with everyone in Boss811 was always a pleasure. The team is professional, quick, listens carefully to everything you ask and always came up with a solution to all of our companies needs. They set up our entire system in less then 3 months time. They also got through our procurement and IT process efficiently in order to meet our short deadline of going live which was 11 days sooner then we had planned. I would recommend Boss811 to any company looking in the industry for reliable, flexible, and valuable ticket management. Boss811 is 1st class in every aspect.
Pros
I like the Open Tickets by Assignee dashboard widget. This widget is one of the most useful tools for supervisors managing ticket workloads and the information displayed in a pie chart helps visualize the locators with more work and locators with less work that is open to complete. We love this tool, use it across our districts every day.
Cons
Desktop notifications on Microsoft platform does not have much flexibility. I wish Boss811 had a notification pop up as google chrome new window box.
Reasons for choosing BOSS811
Boss811 had experience working in our state, they had a friendly and updated user face, fast turnaround time, IOS compatible, and provided tremendous value for the price.
Reasons for switching to BOSS811
Contract was up.
Glenn
Company size: 201-500 employees
Industry: Utilities
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
August 2020
BOSS811
Great product, they just did not win the bid this time.
Pros
Great prices to start. Easy to use with our GIS maps.
Cons
Loved the product but they were not the low bid on service award.
Reasons for choosing BOSS811
Great product with many options. this service goes out for bid yearly.
Reasons for switching to BOSS811
Tabulation on bid sheet.
Josh
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2022
Excellent software and support
We've had a great experience with BOSS811 and their team. The software is easy to use and has made our jobs easier.
Pros
The support team behind this software is efficient, and always willing to help. Support requests are completed in timely manner.
Cons
Personally, being able to integrate emails as tickets could be useful, but I think it's not the point of this software.
Matt
Company size: 10,000+ employees
Industry: Utilities
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
April 2021
Ticket Management Software
The entire team at Boss811 is great to work with. Day or night, they are supportive and listen to ideas and suggestions to make the product better. If they continue to keep the same level of customer service, they sky is the limit.
Pros
The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.
Cons
Integrating with numerous vendors was challenging. This is not a fault with Boss811, but just not knowing about what a full integration takes was a bit of a challenge. The team and I learned so much during this and will make any future changes much easier.