This product improves asset management and service desk workflow

We have a great relationship with BOSS and we use the product for many of our organizations workflows.

Pros

The ability of the application to accommodate existing business rules is excellent. The company has also customized the product to fits our needs for a reasonable cost. Support is also treated like an important service they provide to us as a customer.

Cons

At this point the leadership of BOSS has addressed all features that we needed in the product.

BOSS811 Locating Software- Great Product

BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

Pros

Easily allowed overlays of our current mapping/GIS. Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity. Boss811 has been great to work with if any features currently dont exist, they work well with developing a solution and most of the time has already been working on the feature but testing hasn't completed yet.

Cons

The software may not have every feature you want at the beginning but the team is great with listening to suggestions for future features and implementing them.

BOSS811

Great product, they just did not win the bid this time.

Pros

Great prices to start. Easy to use with our GIS maps.

Cons

Loved the product but they were not the low bid on service award.

Ticket Management Software

The entire team at Boss811 is great to work with. Day or night, they are supportive and listen to ideas and suggestions to make the product better. If they continue to keep the same level of customer service, they sky is the limit.

Pros

The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.

Cons

Integrating with numerous vendors was challenging. This is not a fault with Boss811, but just not knowing about what a full integration takes was a bit of a challenge. The team and I learned so much during this and will make any future changes much easier.

Easy to use, cloud-based software automates and manages your 811 tickets with ease

BOSS811 sets a high bar that all software is now compared to.

Pros

The ability to create simple, highly customizable scripts that run when a ticket is received. Each time an 811 ticket is received, the script gets to work checking the time and calendar in order to assign the ticket to the appropriate staff.

Cons

The cost is a little high, but worth it.

Very good software for managing tickets

I couldnt be more impressed with this software. Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.

Pros

We have several utilities that marked in our organization and never had one place to organize and review the ticket management process. This has allowed us to manage our tickets with ease.

Cons

I am very pleased with everything about this product. We will be purchasing a new asset management and work order system soon that I will be interested to see how this integrates with it. For now, it works great as a stand alone tool for us.

BOSS 811 Review from one utility manager

Simply being able to see where my Locators are in real time and what tickets they are currently working. This alone makes the job of the manager a whole lot easier.

Pros

The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless. The real time tracking and integration with map services (layers) in the map window was a game changer for us. We have several layers we use that include water, sanitary, recycled water. Updates to the layers are done in ArcGIS and seamlessly, effortlessly appear on the BOSS811 interactive map. This ensures our Locators always have the most current information when in the field.

Cons

To be honest, I cannot think of any Cons. I hope BOSS811 keeps their focus on continuing innovation. Well done!

BOSS811

Pros

Ease of configuration. Saving staff hours in the future.

Cons

Haven't found anything that is negative to report.