About BOSS811

BOSS811 is a utility management software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets. Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view proposed d...
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BOSS811 activity dashboard

BOSS811 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Showing 1 - 5 of 17 reviews

Daniel

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2021

ccts

easy to implement and use- required minimal training by staff

Pros

displays maps and ability for locators to access via smart phone

Cons

did not find any features that we did not like

Reasons for switching to BOSS811

Product was being discontinued by provider ( VUPS)

Felix

Company size: 10,000+ employees

Industry: Utilities

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Defining customer service at its finest

Working with everyone in Boss811 was always a pleasure. The team is professional, quick, listens carefully to everything you ask and always came up with a solution to all of our companies needs. They set up our entire system in less then 3 months time. They also got through our procurement and IT process efficiently in order to meet our short deadline of going live which was 11 days sooner then we had planned. I would recommend Boss811 to any company looking in the industry for reliable, flexible, and valuable ticket management. Boss811 is 1st class in every aspect.

Pros

I like the Open Tickets by Assignee dashboard widget. This widget is one of the most useful tools for supervisors managing ticket workloads and the information displayed in a pie chart helps visualize the locators with more work and locators with less work that is open to complete. We love this tool, use it across our districts every day.

Cons

Desktop notifications on Microsoft platform does not have much flexibility. I wish Boss811 had a notification pop up as google chrome new window box.

Reasons for choosing BOSS811

Boss811 had experience working in our state, they had a friendly and updated user face, fast turnaround time, IOS compatible, and provided tremendous value for the price.

Reasons for switching to BOSS811

Contract was up.

Glenn

Company size: 201-500 employees

Industry: Utilities

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

August 2020

BOSS811

Great product, they just did not win the bid this time.

Pros

Great prices to start. Easy to use with our GIS maps.

Cons

Loved the product but they were not the low bid on service award.

Reasons for choosing BOSS811

Great product with many options. this service goes out for bid yearly.

Reasons for switching to BOSS811

Tabulation on bid sheet.

Josh

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Excellent software and support

We've had a great experience with BOSS811 and their team. The software is easy to use and has made our jobs easier.

Pros

The support team behind this software is efficient, and always willing to help. Support requests are completed in timely manner.

Cons

Personally, being able to integrate emails as tickets could be useful, but I think it's not the point of this software.

Matt

Company size: 10,000+ employees

Industry: Utilities

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Ticket Management Software

The entire team at Boss811 is great to work with. Day or night, they are supportive and listen to ideas and suggestions to make the product better. If they continue to keep the same level of customer service, they sky is the limit.

Pros

The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.

Cons

Integrating with numerous vendors was challenging. This is not a fault with Boss811, but just not knowing about what a full integration takes was a bit of a challenge. The team and I learned so much during this and will make any future changes much easier.