--- title: "GovPilot Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GovPilot. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GovPilot is a good fit for you!" source_url: "https://www.softwareadvice.com/government/govpilot-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Public Works Software](https://www.softwareadvice.com/public-works/) / [GovPilot](https://www.softwareadvice.com/court-management/govpilot-profile/) / GovPilot Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/court-management/govpilot-profile/) Reviews [Alternatives](https://www.softwareadvice.com/court-management/govpilot-profile/alternatives/) # GovPilot User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 76 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 52 reviews (68%) - 4 stars: 20 reviews (26%) - 3 stars: 4 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Citizen version with GovAlert works well to get community involved. - The GovPilot modules provide a great mechanism to record, track and manage the large quantity of rental properties we administer and the diversity of issues that are reported to our local municipality. - The ease of use; though repetitive it allows for efficient and speedy processing of OPRA requests and responses. ### Most mentioned cons - The lack of training for the cashiers before its release was a disaster and the lack of testing by GovPilot created a load of data that all had to be corrected. - The transfer to our accounting software was because of the lack of control over duplicate data. ## GovPilot customer reviews Showing reviews 1-25 of 76 (page 1). ### Montgomery Clerk's review - Overall rating: 5/5 - Reviewer: Donna K. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent. very pleased with program and support staff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Can process records requests quickly. Easy to operate. #### Cons Once we got used to the modules, there were no negative issues. #### Reasons for choosing GovPilot I didn't choose but I think price was a major reason. #### Vendor response Thanks very much for your feedback Donna! It is great to know that you are pleased with GovPilot! Replied May 2022 --- ### Comprehensive and Customizable Suite of Municipal Software - Overall rating: 5/5 - Reviewer: Marta H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Govpilot has permitted us to modernize many of the functions of the Municipal Clerk's office. Licensing and record requests that previously were done on paper are now available to residents on line. The amount of clerical time spent was significantly reduced. However, conversion of old data to Govpilot was more difficult and time consuming than expected. This was mostly due to the poor quality of the data to be converted, but it delayed implantation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The company is very responsive to requests for custom reports, screens, etc. The dashboard helps us manage processes from the same place. #### Cons The software is map based. We have missing addresses/Block and Lots in the public map database they use. Missing properties must be added individually, which is tedious. #### Reasons for switching to GovPilot We wanted to permitted users to apply and pay over the internet. #### Vendor response Thank you very much for your feedback Marta! Replied June 2020 --- ### GovPilot - Overall rating: 5/5 - Reviewer: Richard M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use with map and views. Love the different fields they allow us to use. #### Cons Sometimes it can be glitchy. --- ### Gov Pilot has a lot of features, once you know how to navigate through the processes. - Overall rating: 5/5 - Reviewer: NANCY P. - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered more productivity and ease of tasks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the history of paperwork on each address when you do an address search - it is easy to see what each resident has --like parking permit, leaf permit, etc. You can also find a phone number for the resident in this system very quickly. I love the clone tab - it is the best since it saves a lot of time. Also when you do an address search the map with cross streets is helpful. The new custom balance report is concise and easy to read, much better than the previous report. I also like that when we reach out to Prop Pilot that the issue is acknowledged promptly and resolved as soon as possible. #### Cons The program seems to spin often - that can be frustrating. Guess we have too much data. We are trying to go paperless and this program is helping. However I am a paper person! #### Vendor response Nancy, thank you so much for taking the time to write such a thorough review. Feedback like yours is very helpful. Replied May 2018 --- ### Review - Overall rating: 4/5 - Reviewer: Debbie W. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of entering information, printing out forms, customizing settings #### Cons When uploading information the program sometimes duplicates instead of updating the information previously uploaded #### Vendor response Thank you very much for your review and feedback Debbie. I'm glad that our account management and support teams were able to work with you to resolve the duplication issues you mentioned! Replied August 2022 --- ### Property Data Base - Overall rating: 5/5 - Reviewer: Jonneigh A. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product provides and excellent property data base that I hope to expand upon. I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms. The applications are very user friendly and have made our lives much easier for processing of permits. It has literally made my workload much more manageable. I highly recommend this product. #### Cons As with any new system, the start-up was a bit frustrating working out kinks etc. Had an issue with credit card processing but everything was fixed. #### Vendor response So glad that you love using our software! Thank you for the kind words. Replied June 2019 --- ### GovPilot has saved me so much time and paperwork. GovPilot is very simple to use in the field. - Overall rating: 5/5 - Reviewer: Gregory L. - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered I have saved so much time and paperwork. GovPilot has truly simplified my job. I am able to do my job in the field without having to come back to the office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very simple to learn and is user friendly. GovPilot provided training and phone support during our start up. As with any new product I was a little confused at first because GovPilot was all new to me. After working with GovPilot for a few days I was very comfortable moving around. As a Public Works Superintendent, I work in the field a lot and GovPilot has truly simplified my job. I am able to review resident complaints and process street opening permits without having to go back to the office. #### Cons Initially, I was a little confused with the new software. Customer support was able to work me through some problems I was having and simplified things. Some categories were moved around to my liking. I do most of my work with GovPilot on my desktop and everything works fine. When I use my IPAD in the field, GovPilot had some problems viewing data. I talked with people and was told a Windows based tablet works much better with GovPilot. #### Vendor response Thank you so much, Gregory! So glad that you find GovPilot's product easy to use and our Customer Support team helpful. Replied November 2017 --- ### GovPilot GIS Maping System - Overall rating: 5/5 - Reviewer: Kevin B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. GovPilot team is very responsive and ready to provide support & service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate . User friendly. Easy web interface. #### Cons Nothing, a great product. Hard to find fault with this product. #### Vendor response Thanks very much for your feedback and for taking the time to share your thoughts Kevin! Replied April 2022 --- ### I love working in GovPilot! - Overall rating: 5/5 - Reviewer: Jemaine L. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I refer to the Customer Service Team as "MY A-Team" they are personable, efficient and have always responded quickly and accurately to any of my issues and were always available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use; though repetitive it allows for efficient and speedy processing of OPRA requests and responses. #### Cons The ability to merge and retrieve certain functions. #### Vendor response Thanks very much for your response and feedback! Our customer support team appreciates your kind words! Replied September 2022 --- ### Fully Comprehensive Software - Overall rating: 5/5 - Reviewer: Stephen C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the ability to computerize some of our key processes. #### Cons There aren't any cons for the use of this software. Whenever there may be an issue or a process is not making our jobs easier, support has worked very hard to simplify and improve the process so that it is much more functional. #### Vendor response Thanks very much for your review and feedback Stephen! We look forward to continuing our work with you. Replied April 2022 --- ### I'm just starting to use the system everyday and I continue to find it easier and easier to use - Overall rating: 5/5 - Reviewer: Adam H. - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software covers a lot of what we do in municipal government. It keeps all of our programs together and in one location. I can sign on in the morning and stay on to the end of the day. It is also set up for e-mail alerts when a new issue arises. #### Cons I have found nothing to be concerned about since using the system more frequently. If I need help, I call ! #### Vendor response Happy to hear that you are quickly growing more comfortable using the system. Excited to watch you discover GovPilot's many benefits. Replied July 2017 --- ### We love it! User Friendly and a multitude of features! Awesome customer service as well! - Overall rating: 5/5 - Reviewer: Stephen P. - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software provides a user friendly database that goes much farther than your typical databases. The options and features it provides surpass anything we have had in the past. Record keeping, reporting, invoicing, stats, it can do it all! #### Cons The software limits us to addresses that are based off of tax map data. It would be nice to expand this to geographical locations not necessarily linked to tax map data. #### Vendor response What a nice review! Thank you, Stephen. Glad that you find GovPilot's capabilities so helpful. Replied May 2018 --- ### Module Review - Overall rating: 5/5 - Reviewer: Riddhi P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to use for both ends, constituents and administrative! #### Cons The fact that I am unable to put in a location that is not detected by the system. Happens very rarely so not a big issue. #### Vendor response Thanks so much! So glad GovPilot is helpful to you and your residents. Replied June 2019 --- ### Glen RIdge NJ - Overall rating: 4/5 - Reviewer: Tara V. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The OPRA software is my favorite program. Makes tracking and follow-up on requests very easy. customer service is great #### Cons getting used to the update was hard at first but now that I am used to it I like it #### Vendor response Thanks, Tara! Replied June 2019 --- ### It has taken awhile to get this up & running , but once in place, it's a great program. - Overall rating: 4/5 - Reviewer: Sharon A. - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very user friendly on the inquiry side. Most users that find this on the website have little trouble submitting FOIL and complaints. #### Cons Not very user friendly on the Office side - can be difficult for tracking. OUr staff has had trouble getting this to work as they are still learning. #### Vendor response Glad that your constituents are utilizing GovPilot! Replied November 2017 --- ### Very helpful. - Overall rating: 4/5 - Reviewer: Maria G. - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered More efficient work flow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functions are very flexible to our needs. The support you receive is prompt and very friendly. If you need changes, the staff is always available to help. #### Cons It took awhile to learns the ins and outs. But now wonderful. We can change as the need arises and staff is very prompt. #### Vendor response Glad that you find GovPilot's service prompt and workflow efficient! Replied July 2017 --- ### the staff are always willing to try and help - Overall rating: 4/5 - Reviewer: Ernestq S. - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software will make my units more efficient and finding/processing work much faster. We are also offering the public 24 hour access for filing concerns. #### Cons Haven't been using the software long enough to see any long term concerns. #### Vendor response So happy to hear that you find our team helpful and that you are satisfied with GovPilot's functionality. Thank you! Replied May 2018 --- ### Not very user friendly, but with great customer support it became a good experience. - Overall rating: 5/5 - Reviewer: Kim P. - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Improved my computer skills! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The Borough processes many permits and licenses on a daily basis. It's very efficient to have the system populate and print them. #### Cons The view. In every category, there just seems to be to much information required! I also dislike that everything is addressed driven. #### Vendor response Thanks so much! Replied May 2018 --- ### A pleasure - Overall rating: 5/5 - Reviewer: Jenny G. - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered I feel this product answers all the needs of my office and town residents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very User Friendly!!! Very government friendly... The information on in one spot is the best.... An Amazing product #### Vendor response Thank you for the stellar review! Replied October 2017 --- ### The Borough Departments are happy with this computer program. - Overall rating: 5/5 - Reviewer: Anne Marie F. - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Improved communication for our Governing Body to direct a resident to log in his/her concern or request for information (OPRA) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use for both employees and residents using the program. Good communication tool as linked to our website. #### Cons It can be a forum for a constant complainer to use and answering is time consuming. Addresses need to be exact when looking up. It would be easier to be able to punch in the street name if unsure of address. #### Vendor response Glad the departments are happy, Anne Marie! Thank you so much. Replied October 2017 --- ### GovPilot has been wonderful. They are very easy to work with and have been responsive to our needs. - Overall rating: 4/5 - Reviewer: Dwayne M H. - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Makes managing office operations much easier and more efficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros GovPilot will work with you to develop customized solutions that fill the need in your office operations. They are more than one size, out of the box process that you are required to adapt to. #### Cons Their processes work best in Google Chrome and that can be restrictive. Our office operates mostly with Internet Explorer. #### Vendor response Thanks so much! Wonderful to work with you too. Replied April 2018 --- ### GovPilot - Overall rating: 5/5 - Reviewer: John D. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros GovPilot is very user-friendly and staff is very helpful and easy to work with. #### Cons It would be great if there were more options to run different types of reports for each module. #### Vendor response Thanks, John! Replied June 2019 --- ### I am unaware of the cost so I cannot answer the value for money - Overall rating: 3/5 - Reviewer: Kate L. - Product usage: Used weekly for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ability to quickly and easily look at the all the applications and see the status of them as a whole. #### Cons The load time can be quite long and I had a issue with addresses not being on approvals for SOP but that is being changed. #### Vendor response Kate, glad that you find GovPilot easy to navigate and are making use of our wonderful Account Management team! Replied October 2017 --- ### Housing Inspections Use - Overall rating: 5/5 - Reviewer: Yolanda V. - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Program is simple and easy to use. Maps help in identifying properties easily. #### Cons I have not experienced anything at this time. #### Vendor response Thank you, Yolanda! Replied September 2018 --- ### Improved workflow - Overall rating: 5/5 - Reviewer: Eileen B. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We use this for different programs and it has improved our workflow. Any issues that arise are handled right away. The support staff is terrific to work with - always helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Vendor response Thanks, Eileen! So glad we can help. Replied December 2016 ## More reviews [Next reviews](https://www.softwareadvice.com/court-management/govpilot-profile/reviews/?page=2) --- GovPilot Reviews, Pros and Cons - 2026 Software Advice