The GovPilot modules provide a great mechanism to record, track and manage the large quantity of rental properties we administer and the diversity of issues that are reported to our local municipality.

The best feature in GovPilot is the responsiveness of the Staff. They are timely in their actions to correct issues. They take our feed-back and integrate features into the modules which tailor them to our unique circumstances.

We can not identify any drawbacks or shortfalls so far since issues are infrequent and corrected quickly when they do occur.

I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream.

This product provides and excellent property data base that I hope to expand upon. I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms. The applications are very user friendly and have made our lives much easier for processing of permits. It has literally made my workload much more manageable. I highly recommend this product.

As with any new system, the start-up was a bit frustrating working out kinks etc. Had an issue with credit card processing but everything was fixed.

It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.

File size capacity to send to other people's emails is limited. The development team is working to fix this issue. Also sometimes changes are not reviewed before put into place.

The ability to convert static, antiquated paper forms into digital, GIS-supported cloud-based formats that initiate departmental workflows and government-constituent communication has been a huge improvement and time saver for County residents and our employees. The experienced staff at GovPilot have guided the County through many paper form conversions, always finding a way to customize county systems in ways that meet project specific needs, ultimately improving processes, response times and accountability to our residents. Unlike large corporations that have a take it or leave it attitude, GovPilot welcomes suggestions and seeks feedback, employing an inclusive, team-oriented approach to developing and implementing improvements to our systems quickly and accurately - no matter the complexity of the project. Once the changes are ready for deployment, the GovPilot team comes onsite to provide in the field and office training for all employees and managers involved in the new process.

Software is flexible, customizable, and easy to use.

Overall, I have a great experience with GovPilot.

I like the feature that allows us to communicate directly with our residents so that they know exactly what actions are being taken to resolve their issue.

Some improvements can be made in the maps section of the form. It doesn't allow the resident to move forward unless they have an exact location that GovPilot can detect. If GovPilot cannot detect the location, the resident is unable to move forward with logging in a complaint. I would suggest making that optional and allowing the resident to explain in detail where their issue is located in the case that they do not have an exact address.

Gov Pilot makes scheduling, enforcement, the inspection process, issuance of forms and certificates, and record keeping easier and ties all processes together to get a complete and easily accessed record of township properties.

We use Gov Pilot for complaints and violations, rental registration and inspections, and CCO application and inspections. We are able to cross-reference all our applications and get an overall view of properties and a complete record for each. The team provides incredible support.

Easy to use Dashboards and ability to customize the Dashboard. Easy to filter within modules. Easy to have new modules setup. Easy ability to add permissions to modules. Easy to use Reporting feature. Issue fixed quickly and effectively. Ability to create automated workflows on modules and ability to add pre-defined emails and forms that can be generated with information in the module.

Issue with reporting location. Not always is a concern or issue that needs to be reported is from an exact address.

Not as much phone time and email time sending the complaints to the proper department and person. Also - Adm notes section allows us to give more information to the department handling the complaint without getting on the phone. Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint. Follow up to the department on a complaint and the time since it has been 'in progress' is easily determined by the dates listed on the spreadsheet page. Helps keep track of the many phone calls and emails that come in as complaints or simple inquiries on Township items.

Automatic send of complaint to the proper department handling said complaint. Also, ease of looking up past complaints by name or location. Very easy when on the phone with resident checking up on complaint that was issued a while ago.

Sometimes the addresses that the residents give us will not come up on the prepopulated drop-down menu. Most of the time the problem is the address may be a store within a building that has a lot and block that are for the entire building and not just that store. Or sometime there is a crossroads intersection that has a complaint and crossroads don't have a block and lot number to go by.

Ease of entering information, printing out forms, customizing settings

When uploading information the program sometimes duplicates instead of updating the information previously uploaded

GovPilot is a team of dedicated, hard working professionals that tirelessly realize your vision. Unlike most software on the market they will customize to meet your needs.

As a middle sized organization we are challenged to find right sized software. We have enterprise expectations but do not have staffing adequate to achieve economy of scale. GovPilot has the right balance of complexity to empower our users without overwhelming them.

Like most businesses today they are understaffed and work long hours to keep up with workload. You should understand this going in and expect to exercise patience during implementation and deployment.

Streamlined all my daily processes. Easy for me and other department members to search for information. Brought our processes up to date and eliminated all illegible paperwork.

So much information at my fingertips without dredging through files. Clear and concise. Easy to learn and use. And lots more- if there was a 6th star rating they'd get it. Their customer service, responsiveness and the all important patience factor are far above and beyond any I've ever experienced.

Nothing really, but it can sometimes feel a little slow when trying to pull up information for my guys out in the field. But it's only a matter of seconds.

I am more productive since the system is automated to our needs.

It's very flexible to our needs. If we need help or a change to the system your support team is very responsive and acceptable of our requests. If I need to modify a document, for a special circumstance, I can export it to a word document and make my changes on the fly. I also like that fact you can do the same thing different ways depending on your needs.

This is very minor but the one thing I always have to remember is to click edit record first after selecting form view.

The ability to access the program from anywhere and view property parcels and other important information.

The program can be glitchy at times and not all parcels will show up for some reason. It is not clear whether this is a GovPilot issue or related to the third parties (Mod IV system, etc...) which provide the information.

While this was their first attempt at a court database, they did a pretty fantastic job. They listened to what I wanted and needed and we all worked together to get this very useful database!

This is an easy way to keep track of our municipal court citations. The ease of use for both myself and our police officers is exceptional!!

There isn't much that I don't like about this software

We are in the very early days of using GovPilot beyond just the initial reason we bought the software. Recently, we were evaluating offers to buy properties in the City. Using GovPilot, we were able to make far more informed decisions about these transactions. We were able to see violations on the buyer's properties, overlaying zoning and redevelopment areas on the map, and even click through to google street view. I'm looking forward to even more functionality as we build new tools and add new data.

The technical support is fantastic. If you can dream up the function and the work flow, the development team can build it.

The software has a relatively high level of reliance on your existing GIS system and data from other sources. GIGO.

Easy to use and it has features that are needed to maintain proper records.

1. I would like the ability to open the Admin Tab without going into Edit Mode. 2. I would like the ability to print the comments from the Admin Tab without doing Copy/Edit and therefore loosing formatting.

The automated responses and tracking ability especially for complaints and OPRA requests. Also the GIS component that shows various municipal features.

More flexibility with the GIS feature layers and ability to associate digital documents with parcels