About Municode

Municode is a cloud-based municipal solution that helps government organizations and civic bodies handle policy drafting, agenda management and other administrative processes on a centralized platform. Professionals can upload documents on the platform and store confidential files in a searchable unified repository.

With Municode’s content management system (CMS), organizations can upload images or videos across websites, add RSS feeds, maintain audit trails, and schedule content publishing on specific dates. Administrators can draft policies or procedures, revise them according to requirements, and configure role-based permissions to streamline approval processes. Additionally, it lets users sort and filter uploaded documents based on name, file type or date ...


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6 Reviews of Municode

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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November 2015

Dallin from Town of Ashland

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2015

Codification that saves time and money

My organization has switched to Municipal Code Online (MCO) within the last six months. We love the control this software gives us-- rather than waiting weeks or months for a codification service, our code is current the morning after an ordinance or resolution passes. Not only is our code up-to-date, but the original ordinances or resolutions remain linked to the section of code they reference which allows us to see exactly what the code looked like at any point in our municipality's history. The MCO platform is also flexible and allows us to be more transparent. We're working on adding all the proclamations to the site and considering including council policies and land use information. We like that we can add as much as we want for the same flat rate. As a local government, we do feel obligated to gripe a little bit about the cost of MCO. It's only a 70 - 75% savings over our previous codification service. We would prefer it were awesome and completely free. Who wouldn't, right?! In this case, we'll just have to settle for the huge savings as an acceptable alternative. Finally, the people at MCO are weird. They are helpful and polite, they go the extra mile, they possess an inordinate amount of common sense, and they do a great job. I've never asked to have something done or to get more information without getting a thorough response in a short timeperiod. It's refreshing and increasingly unusual to find folks with such a strong sense of customer service. We're only six months in to what we hope will be a much longer relationship, but I highly recommend MCO at this point. I've also heard a bit about what they have planned for the near future and am excited to grow with them as they make all my dreams come true.

Response from Municipal Code Online

Replied November 2015

Dallin: Thanks for the absolutely glowing review, and you have a wonderful turkey this week!

May 2017

Annette from North Ogden City

Company Size: 51-200 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Easy to use and our codes are changed quickly.

Ease and ability to know myself that changes are done in a timely manner.

Pros

The ease of use, features, and functionality. Changes to our code are updated quickly at a cost that is reasonable. Also that our citizens can get to it from our website and navigate through it with ease.

Cons

That this product wasn't available sooner. That I haven't use the other books being offered to better what our citizen's are seeing. I just found out this past week that there is not enough room on the recorders page of our city website to post anymore minutes and agenda's. I wish I had moved the past ones over to the minute book (another book being offered by Municipal Code Online. When that is done I really won't have a Con.

Response from Municipal Code Online

Replied May 2017

Thanks for being so eager to tackle ongoing code management on your own! We are continuously amazed at how much City Clerks and Recorders do for cities, and you are no exception. Keep us informed if you have any software suggestions.

May 2017

Jessica from Hyrum City

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

May 2017

Pretty easy to use, however there could be more features .

Pros

Easy to use, I am able to get a lot done in a small amount of time. Pretty easy to navigate and I can do searches for specific phrases.

Cons

Copy and paste has to be plain text. It takes a little while to load once a lot of stuff has been loaded on.

Response from Municipal Code Online

Replied May 2017

Excellent feedback, and I assure you more features are presently on their way that will empower your team even more than they do already.

May 2017

Michelle from Park City

Company Size: 201-500 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

May 2017

MCO is a great product. The city likes the searchability of the code

mobility and searchability at an affordable price.

Pros

Users like the ease of searching, whether by key word, title, or section. As the administrator, I like having the control of editing the code when amendments are made.

Cons

No online manual for code editors. We have to call or email and sometimes it takes hours or days to get a response.

Response from Municipal Code Online

Replied May 2017

Thanks for your great feedback! You can view our online manual for code editors at the following link https://mco.municipalcodeonline.com/book?type=ordinances#name=3_The_3-Step_Codification_Process If you need an immediate response, feel free to reach out at any time via our toll free number at 855-686-4263, or call my cell directly. Thanks for having such an in-depth Resolutions Book. We show it off to other cities all the time!

May 2017

Craig from Smithfield City

Company Size: 51-200 employees

Industry: Civic & Social Organization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

Great product, easy to use.

We were able to get our ordinance changes out to the public the day after they were adopted.

Pros

The ease of making changes, updating content and real time publishing. The staff is always willing to assist with questions when the need arises. The conversion was very painless and smooth.

Cons

When we first converted, getting used to the new format. Took time to get copy and pasting in the correct format down.

Response from Municipal Code Online

Replied May 2017

Excellent feedback, thanks!

May 2017

Lacey from Centerfield City

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Municipal Code Online has been great!

Pros

Love that you can search by topics. Makes it so easy to refer people to do their own research on topics they are interested in or concerned about.

Cons

Formatting is different. Would be ideal to be able to copy and paste documents that have already been done on our end.

Response from Municipal Code Online

Replied May 2017

Thanks for your feedback! We will be releasing some new features very shortly where you will be creating the documents on your end from MCO, making the copy and paste element totally unnecessary. We'll be in touch with you about those features, soon!