--- title: "OpenGov Permitting & Licensing Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OpenGov Permitting & Licensing. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OpenGov Permitting & Licensing is a good fit for you!" source_url: "https://www.softwareadvice.com/government/opengov-citizen-services-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inspection Software](https://www.softwareadvice.com/inspection/) / [OpenGov Permitting & Licensing](https://www.softwareadvice.com/government/opengov-citizen-services-profile/) / OpenGov Permitting & Licensing Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/government/opengov-citizen-services-profile/) Reviews [Alternatives](https://www.softwareadvice.com/government/opengov-citizen-services-profile/alternatives/) # OpenGov Permitting & Licensing User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 80 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.8/5 - Value for money: 3.8/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 27 reviews (34%) - 4 stars: 28 reviews (35%) - 3 stars: 19 reviews (24%) - 2 stars: 4 reviews (5%) - 1 star: 2 reviews (3%) ### Most mentioned pros - Our staff and constituents like the ease of applying, reviewing and reporting on permits. - Web based so in theory perfect for remote work. - Ease of creativity in building the form and user experiences. ### Most mentioned cons - Lack of info on past permits on the location page. - Makes it impossible to see what a past permit was for. - Customizations are harder to come by. ## OpenGov Permitting & Licensing customer reviews Showing reviews 1-25 of 80 (page 1). ### Town of Wellesley - Overall rating: 4/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been positive but there are improvements that Viewpoint should make to improve the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The program is very intuitive . It is easy to customize to how you want it to operate. #### Cons The program needs cancelled/void, expired choices for permits. The program needs to allow multiple people on a permit. The Building Code allows licensed designee's. Viewpoint should do the same. The reporting function needs to be improved. Hard to search all parameters that can arise from the Public and internally. #### Reasons for switching to OpenGov Permitting & Licensing THe MUNIS program had been phased put and was not customer or staff friendly. --- ### More Functionality - Overall rating: 4/5 - Reviewer: Julieann L. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mixed. The customer service is responsive which is key. The flow of the permit process is ok but needs streamlining in my opinion. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pleasant looking and pretty straight forward #### Cons Too many steps to complete an inspection. I have thousands of inspections that the inspector did not realize had to be "completed" then "completed" again to close out that step, if applicable. Editing our building permit that is printed out has been a nightmare to edit. Cannot resize. User-unfriendly. Have to use code language. Would like sub-folders in attachments., not just one attachment per "box". In other words, if I have more than one set of plans. I would like to put them in a "plans" attachment with sub-folders of the various plans. The syncing to my email calendar does not appear to work either. I would like to schedule inspections around meetings, days off, etc without having to go back and forth from my Outlook calendar and viewpoint "Inspect" tab. We also want to have all property records online in View Point, not just permits. Having the functionality to organize records of all types in with the permits would be great. The inability to link more than one record to another in the Projects option is annoying too. Many of our larger ongoing projects have one overall building permit with multiple sub-permits. For example: a new commercial construction building will have 2 or 3 Building permits with several related permits that I want to link together. For example, there could be two or three electrical, plumbing, sheet metal, gas etc permits that, if linked somehow together would make is so much easier than to try to sort through which permit is with which. #### Reasons for switching to OpenGov Permitting & Licensing I do not know. --- ### Very disappointed with Cloud based system - Overall rating: 2/5 - Reviewer: Brian K. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was on the team to review new permitting software for the City of Portsmouth about 5 years ago. After reviewing multiple systems and having an onsite demo we all picked Viewpoint as the number 1 choice This was before it was a web based program since one of the requirement in the RFP was in could not be a cloud based program. For some reason the city decided not upgrade at that time. The City then decided to go with Viewpoint Cloud without consulting with the original team. In my opinion the cloud based system was a major step backwards. Also I think there are much better cloud base permitting systems available. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros As a plumbing mechanical inspector I like the fact that we can schedule the inspection in the system and when I leave the job I can record inspection results in my vehicle on tablet. Saves a lot of time on recording manually or returning to office and entering into system. I like the fact that all communication is done in the permit and the results can be shared with other inspectors by using the @. #### Cons The integration with Outlook is terrible. It creates another calendar that cannot be edited to add appointments not related to Viewpoint inspection and you can not customize the amount of time for an inspection. It schedules to 1/2 hr. and some inspections we schedule are for 1hr. Also once an inspection is scheduled you can not schedule another inspection for that permit until you sign of on the scheduled inspection. Some contractors would like to schedule multiple inspection for the same permit at once. The contractor database should be built into the software and not an add on. There is a problem with running reports. I did contact support months ago and was told that it is an issue with the system but it still has not been resolved. Better reporting was one of the main reasons we purchased the system #### Reasons for choosing OpenGov Permitting & Licensing I did not #### Reasons for switching to OpenGov Permitting & Licensing Better integration between department. Better reporting featurers. --- ### Good Service - Overall rating: 5/5 - Reviewer: James D. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In its current state, I enjoy it and find it easy to use. It is a far better system then the paper records the municipality used to use. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software was a little rough in the beginning, but after some updates as well as other users getting used to it in the municipality that I work in, it's become pretty reliable. I like the ease that users have to upload documents and my ability to view and download them. I also especially like the ability to make comments internally. #### Cons I have not found an easy way to check permits that I have already completed. I see what looks like that option in my profile, however nothing loads when I click on completed. I also get spammed with "documents have been uploaded" to my email when they are uploaded on permits. This is not always important for me to know, and I do not see any settings that I can filter what kind of emails I receive from viewpointcloud. --- ### Viewpoint Cloud - Overall rating: 5/5 - Reviewer: Marlene G. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Viewpoint makes the overall permitting experience very easy. Of course there are a few older contractors that aren't comfortable on computers yet but overall everyone is happy. It also makes it easy for solar companies to pull their permits when they're out of state, they don't have to set a date to have someone drive down to pull it, they can do it right from their office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the usability of the program. I like how fast and easy looking up permits is when title searchers and realtors come in to see permits and showing them how to use the website from their offices, and they like that they have access to it 24/7 as well. I like the capability of scanning in documents making my job filing much easier reducing the amount of paper we keep in the office. #### Cons The only gripe I have is locations for condos, apartments, or co-ops are hard for residents and contractors to find. Usually requires them calling to find out what address to use to get through the application. Also, the inability to delete a unit # once created I wish there was an option to be able to do that, in case its a duplicate. --- ### Marc Tate - Westerly RI - Overall rating: 3/5 - Reviewer: Marc T. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were part of the State of Rhode Island push to have an online E-permitting system. This allowed us to take online submissions and credit card payments. It has cut down our data entry time and provided public access to our information. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Being a SAAS product is the best feature of the software #### Cons Very limited reporting options - AN EXPORT TO EXCEL IS NOT A REPORT - I had to write a program so that my users were not recreating reports every day. Viewpoint, like every other permitting program I have ever used, should have basic canned reports that could be run as needed. #### Reasons for choosing OpenGov Permitting & Licensing We wanted a SAAS solution that IT was not maintaining, #### Reasons for switching to OpenGov Permitting & Licensing The State of Rhode Island covered the initial setup and conversion costs. --- ### It's OK - Overall rating: 3/5 - Reviewer: Tamie C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. disappointing overall!! I personally was not here when this software was first installed. I had to figure it own on my own. We tried to get View Point to come here to help us with showing us all the features...(which I'm sure I do not know about or haven't figured out or had the time)....but of course that comes with a high price tag !!! The town was not willing to pay such a high price for them to come here for a couple hours from Boston, which is only 50 miles away to really see what the software has to offer!! And I don't have time to read pages and pages of "help/support" #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Being able to look up permits at your fingertips. We are not live to the point of customers using it and we just use it for Inspectional Permits #### Cons Reports.... not easy to figure out and use. Lots of long processing time....issues getting bumped out while working on a permit. Small annoying issues of such as addresses not recognized when they clearly are there and exist. sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it! #### Reasons for choosing OpenGov Permitting & Licensing Unfortunately the previous Building Commissioner suggested it because another town was using it and recently found out that they no longer use it?? This was purchased long before I got here and it was our IT dept that handled it? --- ### Not the right tool for my job. - Overall rating: 2/5 - Reviewer: Nathan M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with Viewpoint across the last two years. Initially first hand and then along with City staff. The obstacles I encountered were also encountered by the City staff who were charged with configuring the program to perform task that I mentioned earlier. A large portion of the work which could have been completed when transitioning from Accela to Viewpoint was not possible as the program did not appear to have import/export capability outside of having Viewpoint staff perform this task at an additional cost. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It seems to do a decent job for permit tracking. #### Cons It is not structured to manage Code Enforcement cases without significant customization by Viewpoint staff. This program does not seem to work along the lines of a true CRM. That being the case it does not perform simple task such a lineal record perpetuation. This is important to have as an in-house adjustable feature that our City staff can easily customize without substantial outside support. For instance, the making of reports which populate letters and set dates for follow ups in a calendar/email format. #### Reasons for switching to OpenGov Permitting & Licensing Requested by Administration. --- ### Unhappy in Connecticut - Overall rating: 1/5 - Reviewer: Lynn S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Unfortunately we went from very happy to very unhappy with the latest upgrade. We need someone from ViewPermit Cloud to come to North Haven and work with us - for just a few days - until we can resolve the issues we need. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The original software our staff liked very much as the features were all customized and helpful and the support was in person and helpful. #### Cons The 'upgrade' hasn't allowed North Haven to access the originally designed features and because it cannot secure in person visits form the software company, we cannot resolve our issues. We would love for someone from ViewPoint Cloud to come and spend a week with us like they did when the software first came out but no one wants to come and spend time with members of our users group. #### Reasons for choosing OpenGov Permitting & Licensing We were told we had not choice. We were told that ViewPermit was being upgraded to ViewPermit Cloud and the existing software was no longer being supported. The new product is NOT an upgrade it's a step far backwards. --- ### Needs work - Overall rating: 1/5 - Reviewer: Brad W. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The system is skipping the Fire Department on permits and the Demo permits are being approved by Engineering Department and not forwarded to Building official. Last I knew the code drop down box did not have option for 2019 new codes. It is difficult to process the CO's in Viewpoint it is a lot easier in Opal. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I can access the program from my I pad remotely. #### Cons Customer support is a big problem - there is no contact person for municipalities and it is a lot worse for customers filing permits who are having difficulty and have nobody at viewpoint to get assistance from. Contact information needs to be posted at the top of page when logged on to system. Please call [SENSITIVE CONTENT HIDDEN] he has tried to file permit since yesterday afternoon. #### Reasons for switching to OpenGov Permitting & Licensing Statewide permitting --- ### The funcitionallity of this software - Overall rating: 4/5 - Reviewer: David W. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very comprehensive, includes lots of information #### Cons Ever time there is an upgrade or even a change in the look, there seems to be a lack of testing before the release. The glitches seem to take days or even weeks to repair. Which is frustrating. #### Reasons for switching to OpenGov Permitting & Licensing It was decided by the State Building Officials --- ### Review about ViewPointCloud - Overall rating: 3/5 - Reviewer: Nicole H. - Verified reviewer: Yes - Industry: Public Safety - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its ok, but needs changes as described above. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like the most is that its paperless. Contractors and home owners have no excuse for not pulling a permit. #### Cons The features are not set up for a permit to be filled out properly. Not enough options and unnecessary ones as well. --- ### Permitting - Overall rating: 4/5 - Reviewer: Jeffrey L. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Increased public use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros User friendly on the public side. Ability to customize the platform. #### Cons Reporting. Can't produce the forms we need, requiring us to still use paper forms. #### Reasons for choosing OpenGov Permitting & Licensing RI State support of the product. #### Reasons for switching to OpenGov Permitting & Licensing More widely used platform. --- ### Needs work - Overall rating: 2/5 - Reviewer: Gary H. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I think the program has potential, but it’s not realized yet #### Cons Too many issues with applying for permits which results in my department missing permit activity --- ### Town review - Overall rating: 4/5 - Reviewer: Alison C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Helps keeps the office organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very user friendly, easy to communicate between inspectors #### Cons Sometimes slow and has connectivity issues, could be our internet system --- ### Permitting program that is easy to implement and very customizable - Overall rating: 5/5 - Reviewer: Tricia M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are issues that have come up and the chat feature is helpful. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of customizing, changing forms, adding restrictions, altering workflow. Hassle free #### Cons The software operates on a parcel base-that is based on homes and addresses. Our department manages municipal assets so we deal in street/ right of way location. This may seem like a subtle difference but it can be a problem especially around mapping permit locations --- ### Good product with minor problems - Overall rating: 4/5 - Reviewer: Richard S. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros I like the fact that all users are provided instant access to the supplied information. As well as I have direct contact with the person applying for the permit. #### Cons I dont like the fact that I can't make measurements to verify distances in the software. I get these electronic files and still have to ask for scaled paper copies. This makes the customer have to run around a lot more. --- ### Not a perfect system - Overall rating: 3/5 - Reviewer: bruce d. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Easy to use. Take it or leave this review #### Cons Do not like the the mandatory resign in after a 24 hour period has expired. I shut down my computer at 3 pm, sign on the next day at 7 am but at some point in the 8 to 9 hour have to close out and resign in. That is just plan dumb and a pain in the backside. #### Reasons for switching to OpenGov Permitting & Licensing to customize the program --- ### Public Works - Overall rating: 5/5 - Reviewer: Lynnette A. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its easy to use. I can find customers easily and customize it so that I can only see our permits #### Cons took a minute to set up all of my tabs for customization but once I figured it out it has been a breeze. --- ### Over the Top - Overall rating: 5/5 - Reviewer: Terry L. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and user friendly of Viewpoint having everything in front of you on screen #### Cons sometimes how long it took to connect, but that was not viewpoint, --- ### opengov reviews - Overall rating: 5/5 - Reviewer: corey t. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered good service for the user #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use user friendly. keeps track of the things we need #### Cons there are no features that need to be revised it works good as to what ne need daily --- ### Application easy to use - Overall rating: 5/5 - Reviewer: Raul J. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the friendly look of the interface. #### Cons Some times takes time to open any file or task. --- ### Town of Tiverton - Overall rating: 4/5 - Reviewer: julie b. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All on-line permitting in general has helped us streamline the process among departments, many who are not under the same roof. It also makes applicants more accountable. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is easy to work with on a daily basis, reviewing and approving applications. #### Cons Limitations for instance, moving workflow steps in an application, being able to review history of changes to a step, and others that come up throughout the day. I do not find creating reports intuitive although I have been doing them for several months now. #### Reasons for choosing OpenGov Permitting & Licensing No idea. I was not involved in the selection process. --- ### View Permit - Overall rating: 3/5 - Reviewer: Michael J. S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The convenience of on-line permitting for contractors, developers and other customers allows us to provide 24/7 access. Payments are much more effective and timely. The forms I previously mentioned and the training support have been less than desirable. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros The uniformity it brings to the task of permit issuance. #### Cons Sign offs are clumsy and it does not easily adapt to regulations or requirements for Massachusetts. We have spent inordinate amount of time developing forms in-house. #### Reasons for choosing OpenGov Permitting & Licensing Thought it would be the most effective at the time. --- ### Great Product - Overall rating: 5/5 - Reviewer: Ronnie D. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This product made scheduling and inspecting permits much easier than our last product #### Cons It is hard to attach a drawing or picture to inspection permit ## More reviews [Next reviews](https://www.softwareadvice.com/government/opengov-citizen-services-profile/reviews/?page=2) --- OpenGov Permitting & Licensing Reviews, Pros and Cons - 2026 Software Advice