--- title: "Join It Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Join It. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Join It is a good fit for you!" source_url: "https://www.softwareadvice.com/gym-management/join-it-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [Join It](https://www.softwareadvice.com/gym-management/join-it-profile/) / Join It Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/gym-management/join-it-profile/) Reviews [Alternatives](https://www.softwareadvice.com/gym-management/join-it-profile/alternatives/) # Join It User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 83 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 63 reviews (76%) - 4 stars: 17 reviews (20%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (2%) ### Most mentioned pros - Helped us automate a mainly manual membership system, they provide customer great support. - It has significantly helped with getting new members and simplifying the renewal process. - He walked us through the platform and showed us exactly how to maximize our opportunities and get the most out of everything they offer. ### Most mentioned cons - The only minor downside is that managing the admin dashboard from a cellphone can be a little clunky. - Every other CRM, Ticketing or Membership System I had a meeting with didn't listen to us and talked over us whilst aggressively chasing us for a sale. - We still do not have the certainty of knowing if the connection between this system and our bank account is effective and without having details. ## Join It customer reviews Showing reviews 1-25 of 83 (page 1). ### The most amazing customer service I've ever had! - Overall rating: 5/5 - Reviewer: April G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Their customer service is second to none and literally has kept me from pursuing other more robust platforms. I'll take a company that's willing to listen to their users over a huge name that has a few more bells and whistles but is unreachable and / or provides the standard "that's a great idea. I'll send it to our team. Maybe one day we'll do something about it." #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They have listened to my feedback and actually implemented multiples of my suggestions! It's super-cool to see them shape the software based on our needs, and to hear back from a real person usually within 1-2 days. Otherwise the automations are great, and I love the custom admin fields. #### Cons Really needs to have a Zapier integration so that I can do more reporting and moving of data automatically. Also I'd love to see a referral system built for memberships...that's something NO ONE in the business has and it would be a huge selling point! #### Vendor response Thanks, April! It's been wonderful working with you! :) Replied December 2018 --- ### Perfect Membership Management Platform for small charity supporting the arts - Overall rating: 5/5 - Reviewer: Caitlin V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden], my two main contacts at Join It are the loveliest humans. We knew we were going to pick Join It from our first meeting with them. Every other CRM, Ticketing or Membership System I had a meeting with didn't listen to us and talked over us whilst aggressively chasing us for a sale. Join It stood out and didn't try to sell us on features we didn't need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Join It is a really intuitive platform, super easy for our whole team to use, even those who don't regularly need to. For us, key features were the Eventbrite integration, it wasn't the right step for us to have all our ticketing on our own website, Eventbrite has features we love and don't want to get rid of. Then, the customer service, it's prompt, responsive and very accommodating. Our other favourite features are the reporting capabilities and formatting of the membership profiles and the sign up page.Join It is also constantly in development, they are actively always building and evolving the platform. #### Cons We've had a few ways in which we'd like to use the system not quite work out, however, that would be the same with any system that isn't a custom built system for your business. Through emailing Leah, we've always been able to find solutions. #### Reasons for choosing Join It Join It suited our needs and were the people that we wanted to work with. #### Reasons for switching to Join It Wild Apricot was too expensive, didn't suit our needs and was really hard to use. #### Vendor response Hi Caitlin, Thank you so much for this wonderful review — and for the perfect 10/10! We're so glad our first conversation felt different from the rest, and that you found a team that genuinely listened rather than just chased a sale. That's exactly how we want every relationship to start. It means a lot to hear the Eventbrite integration, reporting, and sign-up page formatting are all pulling their weight for your team — and that everyone, even occasional users, finds the platform easy to jump into. We'll make sure Leah sees your kind words too; she'll be so happy to know her help finding the right solutions made a real difference for you. We're honored to be supporting a small charity doing such meaningful work for the arts, and we're always here as we keep building and evolving the platform alongside you! Warmly, The Join It Team Replied August 2026 --- ### Prepare for poor to no customer support and significant unannounced changes - Overall rating: 1/5 - Reviewer: Paul K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible. It started off well, until you got your first proven. By that point you are pretty much committed to trying to make it work. Their customer service is slow and unhelpful, and comes across frankly as uninterested. This year they started making changes to their platform that significantly affected its usability and how our clients interacted. They were unwilling to discuss and the answer we got was essentially “sorry that’s how it is”. This week we have a seen more changes that are intrinsically linked to how we do business. We’ve had never parents randomly canceled, we’ve been unable to set up payments to the future with any confidence and more and more collapses in how it functions. Fortunately e had already found an alternate platform and have started migrating new customers to that. Now we are forced to do a full migration which will costs significant staff hours and embarrassment with clients. Changes to platforms happen I know this but to make major changes without announcement and with a shrug of the shoulders is Damsgaard f for business. The biggest issue we have is their customer service is basically non existent. Do not expect help. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Initial ease of use and clarity of finctions. #### Cons Unannounced changes effecting payments #### Reasons for switching to Join It Terrible customer support #### Vendor response Hi Paul! Thanks so much for providing us with this feedback. We sincerely do care when we miss the mark and fall short of our customer's expectations, and it really sounds like we messed up here. I take full responsibility and apologize for that. I'm going to reach out to you directly to see if there's anything that we can do to make this right. Sincerely, Mitch Replied April 2022 --- ### ​User-Friendly and Great Customer Service - Overall rating: 5/5 - Reviewer: Danielle S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ​Join It has made managing our membership incredibly easy, even for those of us who aren't super tech-savvy. The interface is intuitive, but what really sets them up is their customer support. We recently had a call with Frano, and he was fantastic. He walked us through the platform and showed us exactly how to maximize our opportunities and get the most out of everything they offer. Highly recommend! #### Cons The only minor downside is that managing the admin dashboard from a cellphone can be a little clunky. It's still doable, but the platform definitely shines and is much easier to navigate when you're on a desktop or laptop. #### Vendor response Hi Danielle, Thank you so much for taking the time to share this — and for the perfect 10/10! We're thrilled to hear Join It has made managing your membership so much easier, especially for team members who aren't naturally tech-savvy. That's exactly what we aim for. We'll be sure to pass your kind words along to Frano — he'll be so glad to know his walkthrough helped you get more out of the platform. That's what he loves doing! We also appreciate you flagging the mobile experience for the admin dashboard. We're always working on ways to make Join It even smoother on every device, and feedback like yours helps us prioritize what to improve next. Thanks again for being part of the Join It community, Danielle. We're grateful to have you, and we're here anytime you need us! Warmly, The Join It Team Replied August 2026 --- ### Great choice for membership management/payments for small organizations on a limited budget - Overall rating: 4/5 - Reviewer: Tony A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered What is most outstanding about JoinIt is their customer support. I manage 100+ Software-as-a-Service installations in my professional life and have never experienced better customer support than what JoinIt provides. Almost instant responses to tickets by super-knowledgeable staff, problems resolved very quickly, whether they're issues I caused or perhaps the rare problem at their end. Kudos to JoinIt. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easily handles our membership management needs with a minimum of fuss. Handles payments through Stripe transparently. Also handles off-line payments without much bother. Imports member lists through Excel and from MailChimp. Excellent value for the money. Tremendous customer support (can't say this enough!) #### Cons Wish we could more tightly integrate JoinIt forms into our WordPress site without tripling the cost of our subscription. Would like a few bulk update/delete options for our membership lists. #### Reasons for switching to Join It Needed to automate payments and membership management. #### Vendor response Thank you for the very kind words, Tony! It's been a pleasure working with you so far - and we look forward to continuing to support you! Replied October 2022 --- ### Saved! - Overall rating: 4/5 - Reviewer: Jim B. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros After a horrid launch with a competitive product, I switched to JoinIt and was up and running in 1 day. No hassles, no excuses, just progress and support. Sent my data, they notified me of errors, we fixed them and BAM! it was done. Taking on new members within the hour. #### Cons I'll let you know. Would rather have not paid out 12 months up front. #### Reasons for switching to Join It They didn't deliver, didn't listen. I have 600 members but over 5,000 records because of the way they managed my data - different then we agreed. Costs went from 100 to over $300 per month and still doesn't work. Also took over 5 minutes to record a single member. #### Vendor response Thanks for the kind words, Jim! We're thrilled that we were able to get you up and running so quickly! :) Replied April 2020 --- ### Good product on it's way to a great product - Overall rating: 5/5 - Reviewer: Greg M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Love this company! They have been very helpful with problems and giving me ideas for implementation in our organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is very easy to use. It's not as feature packed as some software, but, it's very useful and features are being added as time goes on. #### Cons Lack of reports. This is a problem with a lot of online software #### Reasons for switching to Join It Wild apricot was getting very expensive. Yes, it had a ton of features, but, the price escalation was not acceptable. #### Vendor response Hi Greg, Thank you for the great review, and for loving the team as much as the product! We're glad the ease of use and steady stream of new features have kept things moving in the right direction, especially after Wild Apricot's price escalation pushed you our way. We also appreciate you flagging reporting, that's valuable input as we keep expanding what's available. Thank you for choosing Join It, Greg. We're excited to keep earning that "great product" title! Warmly, The Join It Team Replied August 2026 --- ### Very pleased with the platform - Overall rating: 5/5 - Reviewer: Darrell G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered While exploring the platform, the customer service was fast and courteous. Clearly, this team has spent a lot of time developing this system that works so well for a non-profit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It totally manages enrolment of new members and is easy to navigate the membership data. #### Cons Haven’t found a con yet. So far, everything works as advertised. #### Reasons for choosing Join It We found the price point more reasonable for our purposes, and liked the platform better. #### Vendor response Thank you for the very kind review, Darrell! Working with Organizations like Help Alberta Wildies is why Join It exists! :) Replied October 2019 --- ### Membership Made Easy - Overall rating: 5/5 - Reviewer: Mary G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered It was so exciting to see the first renewal payment come in, from a reminder notice, and the person even upgraded their membership! Reminders are something I didn’t have time for and the software has made this automatic. I also have to say that the customer service is incredible, even on the free version. The tech support staff get back to you quickly with thoughtful and detailed advice for whatever problem you’re experiencing, and tailor it to your situation. This is really surprising for a free product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’m volunteering for a tiny nonprofit, and love how easy Joinit is to learn and use, even with the very limited time I have for volunteering. I also really like the attractive layout. Both differentiated it from the other programs I looked at, which were clunky/unattractive and seemed complicated to onboard. I love that I can set up a varied membership structure (ours is pretty complex) that allows our members lots of options. #### Cons I think the address should be an available field in the free version. (You can import/export addresses, but not edit them on screen.) It’s a standard field all membership organizations use, and collected at the point of sale. However, the pricing is reasonable enough that I am optimistic that new memberships will soon make the paid version pay for itself. #### Vendor response Thanks for the kind words, Mary! It's a pleasure serving your organization! Replied September 2018 --- ### Great customer service & Great software - Overall rating: 5/5 - Reviewer: Mahmoud A. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered We offer monthly memberships at our car wash but before we didn't have full control because the company in charge was handling everything. Now we can control and monitor all members easily using this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, great value of money, several features and integrity with other companies #### Cons The idea of the software is made to be general and not specific to one industry, so at one point you might be limited but my issues were solved in other creative ways #### Reasons for choosing Join It Great customer service, great platform, great price. #### Vendor response Thanks for the very kind words, Mahmoud! Replied July 2020 --- ### The Best Member Software Out There! - Overall rating: 5/5 - Reviewer: Dionne Choc H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Join It has been the thing that has brought out start-up non-profit success. It has helped us be professional and on-board new members efficiently. It has easy implementation and our branding was achieve was immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is simple t& inexpensive! #### Cons It takes time to learn all the features. #### Reasons for switching to Join It Cost. #### Vendor response Hi Dionne, Thank you for such a heartfelt review! Knowing Join It has played a part in your nonprofit's success as a founder means so much to us — from quick implementation to nailing your branding right out of the gate, that's exactly the momentum we want new organizations to feel. We also hear you on the learning curve with all the features — our support team and help center are always there to make that ramp-up faster, so don't hesitate to lean on them as you explore more of what's available. Thank you for choosing Join It and for the perfect 10/10, Dionne. We're so glad to be part of your journey! Warmly, The Join It Team Replied August 2026 --- ### NFMLA Review - Overall rating: 5/5 - Reviewer: George G. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy the interface of Joinit. It is fairly easy to add, delete, and check on members and their information. It helps that sending emails to members is fairly easy as well. #### Cons What I like the least is that emails to our members are very limited. It seems that the only two options are automated emails and quick/easy emails that have limited capabilities. #### Vendor response Hi George, Thank you for sharing this feedback and for being part of the NFMLA community with us! We're glad the interface makes it easy to manage your members and their information — that's exactly the kind of day-to-day simplicity we aim for. We also really appreciate you calling out the email experience. We're always looking at ways to give organizers more flexibility in how they communicate with members, and your input helps shape where we focus next. If you haven't already, we'd love for you to share more specifics with our support team about the kind of email capabilities that would be most useful for NFMLA — it helps us build with real use cases in mind. Thanks again for the great rating and for taking the time to help us improve, George. We're here whenever you need us! Warmly, The Join It Team Replied August 2026 --- ### All in one! - Overall rating: 5/5 - Reviewer: Efren C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered It's just excellent! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simply an excellent administrative assistant that contains all the necessary components to help keep an organization afloat. #### Cons We still do not have the certainty of knowing if the connection between this system and our bank account is effective and without having details. We have yet to see how effective this system is to manage the accounting of our activities and the memberships of our participants. #### Reasons for choosing Join It It looks legitimate and had all the components we were looking for to run our memberships. #### Vendor response Hi Efren, Thank you for the excellent review and the perfect 10/10! We're glad Join It has been such a strong all-in-one fit for running your organization. We also want to make sure you have full confidence in your bank connection and accounting details — our support team can walk you through exactly how payments flow and where to find the reporting you need, so you have full visibility into your memberships and activities. Please reach out anytime; we're happy to get you set up with that clarity. Thank you for choosing Join It, Efren. We're glad to be part of keeping your organization thriving! Warmly, The Join It Team Replied August 2026 --- ### Basic functionality for a reasonable price - Overall rating: 5/5 - Reviewer: Dana G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered An easy way to manage a Neighborhood Association. They were doing paperwork manually, handling paper check payments, and sending emails from personal accounts. JoinIt allowed us to wrap that all up into one solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very simple user experience for the general public that don't want a complex platform. #### Cons I wish there was a bit more complexity between linking users as part of organizations - but perhaps that available in a higher-level package than we're using. #### Vendor response Hi Dana, Thank you for the great review! We're so glad Join It helped your Neighborhood Association move away from manual paperwork, paper checks, and personal email accounts into one simple, easy-to-use solution for the general public. We also appreciate you flagging the linking of users within organizations. We're happy to take a look at what's available across our packages to see if there's a better fit for what you're hoping to do, just reach out anytime. Thank you for choosing Join It, Dana! Warmly, The Join It Team Replied August 2026 --- ### Great Value, Highly personalized service, Right Size of Features for Small, Growing Association - Overall rating: 5/5 - Reviewer: Wendy M. - Verified reviewer: Yes - Industry: Farming - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Fantastic and responsive service, very functional software. Highly recommend for small, growing orgs on budget. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The value is exceptional, in terms of features to price ratio, and the features are the right size for a small, growing association. #### Cons There are features that would be good to add, and having a bit more CMS-type of functionality would be a good addition, and could be tiered in pricing as add-ons. #### Vendor response Thanks so much for the kind words, Wendy! It's been a pleasure working with you so far, and we look for to continuing to support your organization. :) Replied October 2022 --- ### Perfect for managing our Club membership - Overall rating: 5/5 - Reviewer: Jeff H. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Easy to use and functional. With a few more small tweaks it would be perfect. The JoinIt team will listen to all comments and will take action to improve the package if appropriate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integration with other apps such as Stripe payments and MailChimp make this software very usful. The level of support is excellent and mostly the response time is rapid compared to other packages. #### Cons Ther are still a few usability issues that could be improved, particularly in the use of email templates #### Vendor response Thanks for the review, Jeff! Replied July 2020 --- ### User Friendly - Overall rating: 5/5 - Reviewer: Tracy D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy for members to register, pay and send records without getting confused. Many different people use our site everyday. I needed to call for support and was surprised at how fast the response was, my issue was resolved in a very fast friendly manner. #### Cons I haven't run into any issues with this software yet, I'm not the one who set it up so I can't speak to that. I do use it everyday and am pleased. #### Vendor response Hi Tracy, Thank you for the perfect 10/10 and for more than two years with us! We're so glad registration, payments, and records stay simple for everyone visiting the Bark Park every day, and that support was fast and friendly when you needed a hand. Thank you for choosing Join It, Tracy. We're happy to be part of your daily routine! Warmly, The Join It Team Replied August 2026 --- ### Exemplary service and easy to use! - Overall rating: 5/5 - Reviewer: Latashia D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered It's been wonderful. The customer service is exemplary. Although it's been online only, every representative have been so helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and navigate. Very user friendly! #### Cons Would love to speak to a live person when experiencing severe tech challenges or issues. #### Reasons for choosing Join It It was recommended by a trusted colleague in the nonprofit space. #### Reasons for switching to Join It It was awful and very hard to navigate and retrieve information. #### Vendor response Hi Latashia, Thank you for the exemplary review and the perfect 10/10! We're thrilled Join It has been such an easy, user-friendly switch, and that your colleague's recommendation led you our way. We hear you on wanting a live person for those trickier tech moments. Our online team works hard to bring that same personal, helpful touch to every chat, and we're always looking at ways to make support even more accessible, so your feedback here really matters. Thank you for choosing Join It, Latashia. We're so glad every representative has made your experience wonderful! Warmly, The Join It Team Replied August 2026 --- ### Using Join it to manage society members - Overall rating: 5/5 - Reviewer: Scott B. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered JoinIt allows us to use our data to accelerate our membership experience. The team has been super supportive and helpful with quick replies. Really feel like a valued customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros JoinIt has been a fantastic asset since we first began using the product 2 years ago. It allows us to easily manage memberships without having to handle and document cash. The integrations is what really makes this platform, allowing us to use our membership data in meaningful ways. #### Cons A few more integrations and an API would allow us to really get the most out of JoinIt. #### Vendor response Thanks for the kind words! It's been such a pleasure working with you! :) Looking forward to serving you for years to come! Replied February 2019 --- ### Perfect Membership Management Software for Novices and Experts Alike - Overall rating: 5/5 - Reviewer: Diana M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We were exploring various membership management software systems and Join It met all of our needs at a price that was reasonable. The site was easy to become familiar with and was laid out in a clean and visually streamlined manner. There are enough options to customize things but not so many that it is overwhelming for people who do not have experience with membership management systems. I highly recommend this for all types of companies, whether you are a non-profit or a for-profit business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Visually clean page that is easy to use for members of all ages Ease of use and navigation Layout of tools Very responsive customer service department Reasonably priced Streamlined with other services such as Survey Monkey, Constant Contact, etc. #### Cons I have no cons at this point and would recommend this product. #### Reasons for choosing Join It Price, positive customer service experience, ease of use. #### Vendor response Thank you so much for your kind words! It's been a pleasure working with you so far, and we look forward to collaborating even more! Replied November 2019 --- ### Join It is very good, basic membership software - Overall rating: 4/5 - Reviewer: ben w. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience with this software is very positive. I feel like when I have some task to accomplish, it takes me a reasonable amount of time. I don't think I've ever got completely stuck on a problem. And the support is high-quality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Coming in with no knowledge of the software, I feel like I learned my way around very quickly. It seems to do everything my smallish organization needs it to do. The customer support is very friendly and fast. #### Cons Like any software, there are some labyrinthine paths to getting certain tasks done. #### Vendor response Hi Ben, Thank you for the great review! We're glad you were able to get up to speed quickly with no prior experience, and that Join It has covered what your organization needs, backed by fast, friendly support along the way. We also hear you on some of the more winding paths to certain tasks. That's useful to know as we keep simplifying the experience, so thank you for pointing it out. Thank you for choosing Join It, Ben, and for such a positive review overall! Warmly, The Join It Team Replied August 2026 --- ### JoinIt - Overall rating: 4/5 - Reviewer: Genevieve C. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is easy to use and the support staff are great. The team are open to improvements and continuously look to improve the user experience, which is a positive sign. #### Cons There are some features that are missing but I am not sure if JoinIt is wishing to have those features in the programme. Perhaps it is too much of an investment for them. #### Vendor response Hi Genevieve, Thank you for the great review! We're glad the ease of use and support team have made a strong impression, and we're always striving to keep improving the experience, so it's wonderful that comes through. On the features you're missing, we'd love to hear more specifics. We're continuously investing in the platform, and knowing what would make the biggest difference for your team helps us shape what comes next. Thank you for choosing Join It, Genevieve! Warmly, The Join It Team Replied August 2026 --- ### Wonderful Product, Exactly What We Have Been Looking For - Overall rating: 5/5 - Reviewer: Danielle D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Jumped OUT of DonorPerfect. It was complicated and did more than we needed. Join It meets our needs exactly and offers wonderful integrations for future growth and use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the most user friendly membership management program I have ever seen. #### Cons Nothing thus far. Everything seems to be user friendly. #### Reasons for switching to Join It The other product was too difficult to use. It seemed more back end than front end. #### Vendor response Thanks for the kind words, Danielle! It's a pleasure working with you and the Cuyahoga Valley Art Center! Replied August 2019 --- ### Non Profit Membership fundraising - Overall rating: 5/5 - Reviewer: Jeremy S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros we were looking for product that we can fundraise for our non-profit with a membership based donation! it does exactly what we need, emails, digital cards, create a membership base. #### Cons we are working on it as we speak, all good so far, customer service [SENSITIVE CONTENT HIDDEN] was wonderful and there for the help as needed :) and very courteous! 5 stars #### Reasons for choosing Join It it was exactly what we needed. #### Vendor response Thanks so much for the kind words, Jeremy! I'll be sure to pass the kind words back on to our customer success team. :) We love supporting JSOR and we look forward to continuing to work together. Replied November 2020 --- ### After evaluating many other solutions, we're happy with the simplicity and functionality of Join It! - Overall rating: 5/5 - Reviewer: Camilla D. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Helped me track my members and automate processes (like sending expiration notices and renewal reminders) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We appreciate Join It for it's ease-of-user and intuitive user interface. Also, because we're only a medium-sized non-profit we like how affordable their options are. #### Cons Currently, Join It doesn't provide a Content Management Solution as a part of their service, so we have to use WordPress instead. #### Vendor response Thank you, Camilla! It's a pleasure working with you! Replied January 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/gym-management/join-it-profile/reviews/?page=2) --- Join It Reviews, Pros and Cons - 2026 Software Advice