Upper Hand

RATING:

4.1

(109)

About Upper Hand

Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line. Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting an...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Upper Hand Pricing

Get started for just $10/ month and give your sports business the upper hand for good.

Starting price: 

$76.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Upper Hand provides your clients an intuitive checkout experience that increases customer satisfaction and drives repeat business.
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Upper Hand Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Upper Hand

1 - 5 of 109 Reviews

Chris

Sports, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Great Business Tool

It has helped me a lot so far!

PROS

Really nice way to have all your clients in one system.

CONS

Can be confusing especially on the customer face, when signing up for the first time. I commonly get questions about the schedule as they cannot see it before they sign up for a package or membership.

Reason for choosing Upper Hand

N/a

Reasons for switching to Upper Hand

Needed a little more organization and membership capability.

Vendor Response

Hi Chris, Thank you so much for taking the time to write a review of the software! We're so glad to hear that our platform has helped your business and keep your clients organized in one system! That said, we greatly appreciate your feedback on how we can create a better scheduling experience for you and your clients. Thank you again for the review, and hope you enjoy your day! CK

Replied August 2022

CHRIS

Sports, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Great Support, Developing Product

We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.

PROS

We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.

CONS

Reporting needs to be stronger and more actionable.

Reasons for switching to Upper Hand

Mindbody was expensive and unable to respond to our support requests in a timely, effective fashion. It was also not as nimble as UH.

Vendor Response

Hi Chris, Thank you so much for taking time to write a review. We're excited to hear your positive feedback that our software has been great for your use case and easy to use! We hope you find that our updated reporting features within the UP Financial Suite add value to your business. Thanks again and have a great day!

Replied November 2020

Alex

Sports, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2022

A good looking product that still has some development needed

The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement developments directly related to our request to the entire product. However, the software clearly still has bugs, and is run by developers, not consumers.

PROS

It is a good looking product, and appears very professional from both customer and business ends. It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might need as far as management.

CONS

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

Reason for choosing Upper Hand

Cost and functions

Reasons for switching to Upper Hand

Needed a more robust system

Vendor Response

Hi Alex, Thank you so much for taking the time to write a review. We're glad to hear that the foundations of the software have been impactful for your business and that you've had a positive experience with our support team. We appreciate your feedback on how we can continue to improve the software, especially from an accounting standpoint, to better serve your business and use cases. Your feedback will help us continue to build out our software to support your growing business. Thank you again for the feedback, and hope you have a nice day! CK

Replied August 2022

Shanel

Sports, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2020

Upper Hand for facility owners

The pricing is steep in comparison to the features.

PROS

I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

CONS

The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in.

Reasons for switching to Upper Hand

I wanted an easy to use software for our clients

Vendor Response

Hi Shanel, Thank you so much for your review. We are glad to hear that setting up your programs and clinics is easy, and ease of use for your clients has been improved. We appreciate your feedback on how we can continue to improve to better serve your needs. Have a great day!

Replied December 2020

Donny

Sports, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Thanks UH

Excellent, super easy to easy and intuitive..great people at UH

PROS

Ease of use, great customer service, easy for customers and super Intuitive.

CONS

Functionality could be boosted for our industry, a few work around a here and there.

Reason for choosing Upper Hand

Best value for pricing and functuonality

Reasons for switching to Upper Hand

Wanted a program that did all of our sports needs.

Vendor Response

Hey Donny! Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use. However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)! I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call. Thank you again for your candid feedback and have a great day!

Replied February 2020