All Captyn Reviews

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Chad

Sports, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Great Product! Even Better Customer Service!

Captyn is phenomenal. The product is top notch. However, what's even better is the incredible customer service provided by Captyn leadership. I value being able to pick up the phone and/or getting a quick response time from an email. These guys get it! They provide the highest quality of customer service that I've seen in the 20+ years in the swimming/coaching industry!

PROS

The product is great - it's easy to use. The ability to use it on phone's and/or tablets is a huge plus. Very customer friendly.

CONS

Captyn is constantly evolving. It is missing a few small items, but leadership continues to provide updates and bug fixes to make the product better and better.

Reason for choosing Captyn

Just felt right - we couldn't be happier with our decision. We feel like we are on the ground floor of a HUGE product that will lead the swim school industry soon.

Reasons for switching to Captyn

Plain and simple - high-quality customer service!

Vendor Response

Thank you so much for this incredibly positive feedback! We love working with your organization and appreciate you very much!

Replied July 2022

Jilian

Recreational Facilities and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Captyn is a lifesaver!

Captyn makes our day to day life easier. All administrative can be done from a phone or tablet, limiting sitting at a computer. We can communicate with our customers quickly and easily. We can edit our offerings at any time. Captyn has made us more efficient. I like that Captyn can be personalized for fit our businesses needs.

PROS

Captyn has improved our customer experience and made registering for our services simple. The software is user friendly for administrators as well as consumers. Tasks that used to take (at least) an hour now take only a few moments.

CONS

I have no complaints-Captyn has been so kind to us.

Reasons for switching to Captyn

Our previous system was slow & difficult to navigate. As our business grew, we needed a simpler/faster option to improve our customer experience when registering.

Vendor Response

Thank you so much for this incredible feedback! We are so glad to see you've been happy with Captyn!

Replied July 2022

Anastasia

Sports, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2022

Love Captyn

We've had a great experience with Captyn. Definitely room to improve but the customer service is very responsive and amazing. So thankful we've found this platform!

PROS

Easy to learn and very organized, clear. Love the links and filter options for looking for classes. I love that it's paperless. LOVE customer support.

CONS

There are some difficulties with assigning instructors and unassigning instructors easily. Deleting classes that had students in it before is difficult. So maintaining organization of the schedule can be challenging. Also, there is no customer education tools! So, we've spent time developing "how to" infographics for families using the platform. Various

Reasons for switching to Captyn

We needed something really built for the kind of business we are in.

Vendor Response

Thank you for the positive review! We are so glad we have been able to address these concerns and are thrilled you are so happy using and recommending Captyn. Additionally, we want to thank you for the cons you listed. Your initial reporting of them helped us to improve our user experience, thus improving our platform. As discussed, we're pleased to report that these concerns have been resolved. We love our partnership with your organization and enjoy the open lines of communication with you as we are always striving to put out the best platform possible. We can't wait to show you what is next.

Replied July 2022

Maria

Sports, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Top Notch Program

Old fashioned paper lesson schedules that would have to be written and rewritten multiple times. Being tied to less versatile programming because it was difficult to handle a lot of options.

PROS

Ease of use is my favorite thing! It’s intuitive and leads our customers along quickly through registration.

CONS

I have no ‘cons’ as this was a game changer for us!

Reason for choosing Captyn

Our pages look just how we want them to look. The others were not nearly as customizable as we would have liked. And ease of use is a big selling point for us!

Vendor Response

Thank you so much for these kind words! We love working with your organization!

Replied July 2022

Kevin

Higher Education, 501-1,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Captyn for camps, swim lessons, and other class registrations

Overall we couldn't be more happy. The staff is responsive and eager to help when we do encounter small issues.

PROS

It's intuitive to use, but the customer support is exceptional.

CONS

There are some cumbersome components in the more complicated needs that we have.

Reasons for switching to Captyn

We felt that the Captyn system more directly suited our specific requirements (we were right).

Vendor Response

Thank you so much for these kind words! Good luck to all of your teams this year!

Replied July 2022

Ariel

Non-Profit Organization Management, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Excellent user registration software

Overall I thoroughly enjoyed working with the Captyn team. They were absolutely wonderful on the customer support front and they were very engaging with the training on the backend. Whenever I had questions they were extremely accessible and made the experience the best that possibly could have been.

PROS

Ease of user registration, customer support was incredible, training and setup help was great.

CONS

Sometimes getting to a feature on the back end resulted in me getting turned around. I think the more you use the product the easier it will be, especially if you are running multiple clinics, classes etc.

Reasons for switching to Captyn

Looking for a registration system vs just an online form.

Vendor Response

Thank you so much for your positive feedback! Glad to see an organization like yours that uses Captyn in such an innovative way!

Replied July 2022

Logan

Sports, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Incredibly Satisfied

Unbelievably satisfied and excited to share with colleagues and coworkers that switching to using Captyn can vastly improve their operations and the quality of their work life.

PROS

It saved me so much time in setting up the program offerings — the whole setup process is easy, surprisingly quick, and thorough. Registration, Day 1 check-in, and payment processing used to be a nightmare every session — to say nothing of the flood of calls, emails, and drop-ins to ask random questions about the program. Captyn has enabled us to cut the time spent on inquiries by at least 90% and let us focus on offering a quality program. Less than 1% of users had problems figuring out the website, and it was user error in every case). Literally 99% of our 500 customers registered with total ease. We’ve received repeated feedback from returning and new customers that the switch to Captyn has made the process so much easier, and I can’t stress enough how much easier it has made my job as the Director.

CONS

I really don’t have any complaints about the software. It does everything that I need it to do. There are 1 or 2 features that I thought could marginally improve things in my specific case, but they are not necessities at all — just a few things that could save even more time. I am so happy with the software.

Reason for choosing Captyn

Captyn had no initial startup cost, which was good because we had no initial budget. I was aware that other products with a similar pricing structure existed, but after my demo with [SENSITIVE CONTENT], I knew Captyn was exactly what I had in mind when I started looking. Once you find what you’re looking for, you stop looking!I have used teamunify in the past (quite literally one of the worst user experiences I’ve ever had with software, and I think about 100 swimmers’ parents would back me up on that), and I used Ryzer a bit over the summer while working at another college’s swim camp. Ryzer was okay, but was nowhere near the ease of use that Captyn offers. I know it has other uses, but we needed what Captyn offers and not the recruiting/database functionalities that Ryzer also offers. We’ve talked about making the switch, so we’ll likely be scheduling a demo to explore the option.

Vendor Response

Thank you so much for this great feedback! We love working with your organization! Go Koalas!

Replied July 2022

Russ

Sports, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Head and shoulders above the rest.

I have been a coach member of USA Swimming for 32 years. I have run swim lesson programs by every major organization from YMCA to Red Cross to SwimAmerica. I've tried every class management and billing platform on the market and Captyn is the best. If you want to spend your time and energy running a great program and providing outstanding customer service instead of stuck at a computer screen for hours each day, there's only one real choice; get Captyn.

PROS

It is intuitive and easy for the "non-tech" person to use.

CONS

It costs more than other products in this space.

Reason for choosing Captyn

Ease of use.

Reasons for switching to Captyn

Too complicated.

Vendor Response

Thank you SO much for your kind words! We LOVE working with your organization and are always striving to improve our product based directly on the feedback we receive from groups like yours! Thank you again for this thoughtful review!

Replied February 2023

Mary

Sports, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Best registration system for swim lessons

After years in the swim school business and countless different registration systems/methods, Captyn has streamlined all parts of the business. From an administrative side, Captyn allows for quick account look- up, billing & invoices all in one “paperless” spot. As an instructor, Captyn keeps track of all lessons and allows easy communication with patrons. From a participants angle, Captyn makes finding classes, registering and keeping track of charges so simple.

PROS

Captyn makes looking up registrations, billing or waitlist spots so easy. Most of my time is spent on the pool deck. So, when a parent has a question about registration, billing, etc. I can help them quickly on my phone or tablet with just a few clicks and without stepping into the office. Captyn makes my job easier!

CONS

I don’t have a bad word to say about Captyn. The software is easy to use and customizable. Customer support is always willing to help if something goes wrong.

Vendor Response

Thank you a million times over for these extremely positive words! Please do not hesitate to let us know how we can improve our platform in any way!

Replied July 2022

Glenn

Sports, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Captyn has saved us time and money

Very satisfied with Captyn. From its ease of use, to modern design, to our ever-growing understanding of customizing the sign-up process with products. We're excited about the future.

PROS

It's intuitively designed so that if we need to, training a new camp [SENSITIVE CONTENT] is simple. It's be very smooth during a transition from another platform, and we've used it now for all our camps.

CONS

There's always a slight learning curve when moving from one platform to another. With that said, this was a short learning curve, and once done (literally a day), then all has been good since.

Reasons for switching to Captyn

For us, Captyn understood our market better.

Vendor Response

Thank you so much for the kind words! We were so happy to see all your camps and clinics in action on Captyn!

Replied July 2022

Will

E-Learning, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Every swim school should use Captyn

PROS

Ease of use and accessibility makes it easy to run clinics and programs.

CONS

None, there really isn’t any downside to Captyn

Vendor Response

Thank you so much for the kind words! We appreciate your praise and love working with your program!

Replied January 2023

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