--- title: "Mindbody Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mindbody. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mindbody is a good fit for you!" source_url: "https://www.softwareadvice.com/gymnastics/mindbody-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Mindbody](https://www.softwareadvice.com/gymnastics/mindbody-profile/) / Mindbody Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/gymnastics/mindbody-profile/) Reviews [Alternatives](https://www.softwareadvice.com/gymnastics/mindbody-profile/alternatives/) # Mindbody User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 2,994 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.8/5 - Value for money: 3.6/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 1,435 reviews (48%) - 4 stars: 809 reviews (27%) - 3 stars: 359 reviews (12%) - 2 stars: 142 reviews (5%) - 1 star: 249 reviews (8%) ### Most mentioned pros - It allows me to manage bookings, track clients, and stay on top of daily operations without feeling overwhelmed. - Mindbody provides a solid CMS with easy to use customer scheduling and forms for capturing new customers with many features for any health and wellness business. - Mindbody has one of the easiest booking systems available, integrates payment processing, schedules and class customization is quick and easy, and the mobile app is great for doing things on the go. ### Most mentioned cons - The add-on feature does not extend appointment times appropriately, which negatively impacts scheduling accuracy and creates lost revenue opportunities - However, rather than addressing the substance of my dispute, the company informed me that their “decision is final” and stated they would not respond to further inquiries. Despite being notified in writing that I dispute the agreement and do not authorize continued billing while the matter remains unresolved, Mindbody Inc. has continued charging my account - From day1 it seemed that the platform for hair salons was made by forcing it to conform with the Spa / Health Club platform - Hair Salons did not have a stand-alone platform - we were added into the Gym platform - we were not designed as hair salon software from the ground up. ## Mindbody customer reviews Showing reviews 1-25 of 2,994 (page 1). ### Better Options available - Overall rating: 2/5 - Reviewer: Elizabeth H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think there are better systems available and studios that value profit and convenience are likely to prefer a more customizable platform #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Used widely by many studios and practitioners, allowing users to easily see all activity- The billing/class credits easy to track. #### Cons Seems to have frequent errors and outages, meaning you can get locked out of a class if you are unable to sign up in time. Sometimes classes are missing. --- ### MindBody for small businesses - Overall rating: 5/5 - Reviewer: Tamsin C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is has all the features a business could need to run smoothly, and continue to grow. Lots of different options all in one software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extensive features to grow business. Good scheduling options. Easy to use with lots of tutorials and customer support options. #### Cons It is a little costly for smaller businesses (especially Canadian businesses), especially as costs of running a business increase but businesses are limited in how much more they can charge customers. It has taken several years of familiarizing myself with MindBody to be able to use all the customizable features. A few times, I have figured out how to troubleshoot a problem or integrate a feature while on the phone with customer support, who were not able to find a solution. #### Reasons for choosing Mindbody We had been with mindBody for so many years prior, it was better to stick with a software we were familiar with. --- ### Definitely recommend. - Overall rating: 5/5 - Reviewer: Drew M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From day 1 it has been easy to use and provided all the services you expect from an online system. Very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Straightforward and simple it navigate. Always provide reminders for patients and chart/scheduling is easy. #### Cons I honestly can't think of any negatives. Of all the EMR platforms I have used Mindbody is up there with the best of them --- ### Don't do it - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Not great and please be mindful before going with these guys. I'm writing this as its come to a point that I have spent so much time on this app, for something that is an overpriced booking system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Linked with Class pass. Costumer service calls straight away when you request help. That's all I can think of #### Cons Time consuming with behind house. Contracts links sometimes works for clients depending on the phone they have, better if they do it through the computer. Not user friendly. The three months free they give you in the beginning is due to how long it takes to convert your clients over and get contracts up and running. I paid clients transaction fees, which can equate to a lot for a small business. $2200 for us since we have been in contract. Now the transaction fees is working with mind body and is a new feature, everyone has to be sold a new contract because current contracts don't work with the transaction fees, which now requires more time for not only clients, you again. Took three months and 6 different calls for customer service to find the right person to start our appointments in the app for our clients to use. I had been doing this individually each week during this time You are locked in for a year. You are promised everything, time back, ease and leads walking through the door. I've found the opposite. Not to mention it iss 5x more than most other providers out there. I find it hard to write like this as it takes a lot for me to leave a review this bad, never have I ever in 10years in the business and working with two different providers in the past. The only best part of this whole experience is how well the sales guys sell it in the beginning. #### Reasons for switching to Mindbody Promised the ease of moving automated emails over, our LCRM and more leads through mind body. Moving everything on to one platform and more leads. --- ### Great Support and Reliable Features - Overall rating: 4/5 - Reviewer: Ali M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MINDBODY reliably handles our scheduling, client management, and payments in one place. It works well for our daily operations, and their customer support has been great. The mobile app and some interfaces still need improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very reliable for appointment scheduling and client management. The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows. Integrations like payments, reporting, and staff scheduling are all in one place, which keeps operations organized. Customer support has also improved over the past year, and most issues are resolved quickly. Another significant advantage is that MINDBODY’s POS payment processing fees are notably lower than those of many competitors, helping us keep overall operating costs down. #### Cons The mobile app lacks many essential features and options, so I often need to use my laptop to complete even simple tasks. Many day-to-day management tools aren’t fully accessible on mobile devices, so they're not ideal for working on the go. Another limitation is the waiver system. MINDBODY only allows for one standard liability waiver at initial sign-up. Since our studio offers multiple services, including injectables and other wellness treatments, we need separate waivers, and manually managing them adds extra work. Improving mobile functionality and expanding waiver options would make a big difference for business owners and staff. #### Reasons for choosing Mindbody It was not at the initial purchase; they are reaching out now. And we are considering because of the consent forms they are offering in their software --- ### Too Expensive - Overall rating: 3/5 - Reviewer: Andrew H. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a product governed by and for investors - not studios and not students. It'll work, but I would chose a cheaper company if I had to do it over again. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It's well known and doesn't have payment processing issues. I like that they have a point of sale feature. #### Cons It's too expensive and they are constantly pushing features no one wants. The updates are glitchy as hell. All customer support has to go through AI, which is often useless. My clients get frustrated that they can't get help with their accounts too. #### Reasons for choosing Mindbody They had a point of sale option - we need to be able to sell things in person --- ### Small Businesses Need To Be Aware - Overall rating: 1/5 - Reviewer: Kate S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered We signed up to Mindbody with high hopes, but our onboarding and early use of the system have been among the most frustrating business experiences I’ve ever had. Despite extensive efforts on our side — including trying to work constructively with multiple contacts across different departments — the service has been chaotic, slow to respond, and riddled with technical problems. Key issues have included: Broken booking links at launch Missing client data on import Passes and login functions not working across locations Persistent log-in loops and access errors for clients Ongoing bugs in the staff and back-office systems Unstable client experience requiring frequent browser cache clears Failure to correctly apply free trial periods and subscription credits Multiple issues raised, ignored, or delayed for weeks at a time Most damaging of all has been the impact on client trust and our professional reputation. After nearly a month of firefighting problems and receiving minimal or no response from support, we’ve had to migrate to an alternative system — just to protect our business from further disruption. Despite acknowledging many of these issues and even apologising in writing, Mindbody is now refusing to release us from our contract — locking us into a 24-month term on a system that is unusable. At this point, we are beginning to explore legal options. If you’re a small or growing wellness business that can’t afford weeks of instability and reputation damage, I would advise extreme caution before committing to this platform. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The pre-sale was extremely slick, the software looked amazing. It appeared to offer a number of solutions to problems we had and problems we didn't know we had. #### Cons Almost everything from the moment we signed up. I have tried to be balanced but our experience was poor from minute one and I can't think of any redeeming parts of our experience. #### Reasons for switching to Mindbody Looking for a more comprehensive alternative. --- ### Mindbody, when you take the good with the bad it costs a lot. - Overall rating: 5/5 - Reviewer: Julie B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the ease of managing with Mindbody, and the cost is less than an administrative assistant for sure, but I am a Gen Xer, and it does take time for me to process it easier in the long run. I like the integration of third-party apps, like Classpass. However, the cost of Classpass versus what we are paid for Classpass is not comparable to a client who drops in. We gain volume, but we don't get retention. The cost per session is way below what we can afford, to be honest. We may start to phase out Classpass because the volume doesn't make up for the cost we are losing from retention. Our business is Pilates, and we have to create continuity for clients to learn the whole concept of Pilates. A person who pops in for one session, often late, and with an idea of Pilates, but actually not Pilates. It takes away from the clients who commit to our studio for the continuity of the learning process. I know, we make room for the beginners, and we do really love beginners. It's just that the Classpassers don't seem interested in the concept of Pilates; they want a workout. I am a people pleaser by nature, so I try and our instructors try to pull them in, but they want bootcamp, and that isn't what we are doing. I feel terrible saying this, but we have moved on from the HIIT classes, the clients know they can get strong without the trending social media moves created for them to try in our and we are grateful for the highly popular Pilates. Often, the scenario is, we ask and provide opportunities for beginners to take introductory classes before joining a class in progress. However, they show up after class has started, without grip socks, and no body awareness-which is our forte, bring the newbies on, but please, when we let our Classpassers know we start on time, that means they need to be early enough to get situated before class starts. We have lost regulars because we look unorganized. So, we are seriously considering stopping our partnership with Classpass. Despite the volume we have to consider, we can't take a price decrease; we have to not accept that we have to decrease our prices to accommodate a program run by billionaires. We are barely thousandaires and we are not able to decrease the delivery of our process when the program wants us to reduce our prices. When I go to the store, I see the price and I pay it, but for some reason, Pilates, Fitness, Yoga, we are all asked to reduce our prices when we pay thousands and put in hundreds hours of training to provide a high-quality service to people. I will never understand how people ask us to devalue our time and service when others are not asked. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to add programs to help you get what you need done faster, especially not to miss phone calls. #### Cons The cost is creeping up to the point where I need services like AI, so I do not miss calls while I teach. I have reached my maximum budget for fees, so I have to give up something else to obtain the services I need to be successful. #### Reasons for choosing Mindbody I know someone who said it was easier to schedule with --- ### Amazing platform, just not for my small solo business - Overall rating: 3/5 - Reviewer: Becky R. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Super robust program, larger than what I need for my small business. Large learning curve, needed to be on support a lot. If I had employees and larger scale, would probably use it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Solid platform, keeps booking/clients/memberships/payments all in one place. I really like the scheduling platform -- it does waitlists really well. Reporting options are thorough. #### Cons It's pricey and more robust than my small studio, so I ended up looking for more affordable options. But for a larger business this is probably perfect. Interface not as intuitive as other options. #### Reasons for switching to Mindbody Not robust enough, dated interface and features. --- ### Solid Software that Works Well - Overall rating: 4/5 - Reviewer: David V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall - a very solid software that works well, but is not as flexible as we were hoping that it would be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mindbody provides a solid CMS with easy to use customer scheduling and forms for capturing new customers with many features for any health and wellness business. #### Cons Customizing their forms was not an easy task, and our biggest roadblock with this software was obtaining lead attribution data. #### Reasons for switching to Mindbody Client specific needs in the health and wellness industry. --- ### Robust software solution! - Overall rating: 4/5 - Reviewer: Elizabeth J. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it's great software and love the improvements and add-ons they offer. I know they will only get better! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Love the details and control it offers. It's very thorough. The add-ons and integrations are also very helpful. We could not live without the Bowtie ai chat bot! #### Cons I wish support was more knowledgeable on the software. Sometimes I have to tell them how their own software works. #### Reasons for choosing Mindbody I was actually recently considering switching FROM MB to Momence. The only reason we didn't was because the cost was about the same. --- ### Efficient, reliable and all inclusive software - Overall rating: 4/5 - Reviewer: Cesar R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great software, very complete, with everything I need included in one platform versus other companies that promise the same but don't have the experience or the resources. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's the oldest yoga studio software around, therefore is the one with the most experience, the most stable and reliable software for my particular business #### Cons Sometimes there are hiccups between the mindbody app and Apple devices, especially with iPads, there's also discrepancies sometimes between the information on the MB app and our website. #### Reasons for choosing Mindbody Experience, they are the pioneers of this kind of software, despite their flaws they are stronger than the competitors --- ### Solid system for 17 years. - Overall rating: 4/5 - Reviewer: Scott M. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it was a positive experience. That's why it took us 17 years to replace it for our lesson program. We were an early adopter of Mindbody being client number 1695. The [sensitive content hidden], called me directly after receiving my RFI to discuss our needs. He thought our requirements were well thought out and it was worth it to him to fulfill 6 enhancement requests to bring us on as a client. 6 months later, when the enhancements were complete, we launched Mindbody to manage our lesson business. It truly was the best ROI of any other system we ever implemented, managing up to 900 lessons per week across two locations. It was only when we found really good software developed specifically for weekly recurring private music lessons were we willing to migrate away from Mindbody. By that time as well, Mindbody had gone public then taken over by private equity. With that, the stability, uptime, and customer support had begun to falter. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very stable program we used for 17 years. Even though our music lesson business was not in it's vertical, we were able to adapt to it's functionality and configure it to meet most of our needs. #### Cons It's not designed for weekly recurring appointments like private music lessons. It's focus is on classes. Over the span of 17 years, very little development was done on the appointments side of the software as compared to the classes. #### Reasons for switching to Mindbody ScheduleView was a MS Access database without payment processing or being able to apply payments to lessons. --- ### Owner, 2D FIT - Overall rating: 4/5 - Reviewer: Dawn T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Mindbody has been very positive. Customer support is responsive, and my representative stays in consistent contact, which I truly appreciate. I also value the opportunities to provide feedback through open forums and participate in helpful webinars and pilot programs. It makes me feel like my voice is heard and respected. After 11 years in business, Mindbody has remained a key part of my operations, and I don’t see myself going anywhere else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mindbody has been a major part of how I’ve successfully run my business for the past 11 years. As a one-woman operation, I rely heavily on its scheduling, client management, and overall features to keep everything organized and running smoothly. It allows me to manage bookings, track clients, and stay on top of daily operations without feeling overwhelmed. The platform really supports both the business side and the client experience, which is essential when you’re doing it all yourself. #### Cons The pricing can feel a bit high for a smaller boutique business like mine. Some of the packages seem more aligned with larger organizations, so there are features I don’t always fully utilize. That said, the platform is very helpful overall and plays an important role in how I run my business. --- ### Easy, Convenient, and Reliable - Overall rating: 5/5 - Reviewer: Aubrey G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with the Mindbody app has been really positive. It’s easy to use, makes scheduling a breeze, and gives clients the freedom to book on their own, which I love. Even with the occasional maintenance downtime, the app consistently helps keep things organized and running smoothly. It’s a solid tool I rely on every day, and I genuinely appreciate how much it simplifies my workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve had a really great experience using the Mindbody app. It’s super easy to navigate, and booking or rescheduling appointments only takes a few seconds. I also love that clients can book online themselves, it makes things so much easier for everyone. Overall, it just makes my day run smoother. #### Cons If I had to pick something I don’t love, it would be the frequent maintenance periods. They can really affect the system when they’re happening, which gets a little frustrating in the moment. But I also get that it’s all meant to improve the app, it already does a great job, so I know the updates are for the best in the long run. :) --- ### Mindbody Review - Overall rating: 5/5 - Reviewer: Amber S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mindbody is such a convenient tool to utilize. I discovered my favorite yoga classes through this tool. It is super easy to schedule and process payments through this application. You can also customize the app to meet specifically what you are looking for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mindbody is one of the apps I utilize most on my phone! It is great for marketing purposes from a business aspect, but also a user friendly tool from a customer standpoint. #### Cons I would say the one downside to this app would be the cost. This takes a percentage fee for all the sales that go through it. However, it is understandable. --- ### User Friendly and Great for Scheduling - Overall rating: 4/5 - Reviewer: Maria D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I love MindBody! It is a great tool for booking classes, courses and for scheduling. I love that I can go to a day and see everyone's schedule or go to my schedule and see the week. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that our members have an app that is user friendly. We can make changes to classes easily and keep track of schedules of all staff easily. #### Cons I do wish we could send out class and course specific emails. There is only one option for confirmations for classes/courses. --- ### My brief take on MindBody after 15 plus years in the fitness industry - Overall rating: 3/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's pretty good not as intuitive as I'd like but I guess when your competition is so bad you don't have to do much to stand out #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like it's interface and user experience. Especially compared to Glowfox and Wellness Living. Payment processing is easy which is great for clients and it's overall really easy to use. #### Cons Don't like the mobile app much. Particularly, when rescheduling clients or trying to modify availability --- ### Mind body is a very professional tool - Overall rating: 5/5 - Reviewer: teresa h. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. easy to use and I like all the tools to search or to run reports or to find and register clients. Plus other options like calendar spread out and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros booking is very easy not only for the therapist but for clients too. The checking out process too is very simple. #### Cons no being able to tap to pay option for clients and the schedule not showing a blockage in between requested appointments so they're not to close to each other --- ### Horrible Service - Overall rating: 1/5 - Reviewer: Lucy E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Terrible! I have been trying to get in touch with our account rep or someone to go over our subscription and discuss some business changes. I have sent multiple emails, I have talked to three "account" people on the phone and yet to have ANYONE call me back and help with the problem. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I am so upset with this company, I cannot think of what I like best. #### Cons HORRIFIC CUSTOMER SUPPORT -- can't get to anyone who can help me with the problems we are having or to discuss our account/subscription. Keep getting shuffled around to people who can barely speak English. --- ### Very Happy Coach - Overall rating: 5/5 - Reviewer: Samantha J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have owned and operated my own private training studio for 8 years in that time I have utilized Mindbody's software the entire time. Prior to stating my own business I used many other systems and not only have I been happy but in the time that I have been them the product has only improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Mindbody has helped track my clients sessions effortlessly. It gives me in my small business more than enough options to make changes to my billing and schedule easily. #### Cons I do not have any complaints at this time. As of now I run a one woman show so I do not have to utilize some of the payroll options that Mindbody has to offer. For my simple and straight forward business model. No complaints. --- ### Happy customer! - Overall rating: 5/5 - Reviewer: Hannah S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall really satisfied. The minor issue is not something that would stop me using mindbody. It’s a great platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use, super simple and user friendly. Mindbody is a very smooth program that I’ve used for years. #### Cons Customer support not overly helpful. When you have an issue to resolve they can be slow and don’t always resolve. --- ### Great fully embedded platform, with many integrations. Some improvement on the UI would make it even greater - Overall rating: 4/5 - Reviewer: Matthieu C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Mindbody is a great platform to run a small fitness business as it integrates the scheduling, CRM, billing and financial management tools.The mobile app is very user friendly for check in and also to sign up clients while not at a desk. The classpass integration and the connection with other fitness app makes it easy to acquire clients via these other subscription offerings. #### Cons There are a number of elements that could be improved with the platform: 1) The scheduling of classes and updates to existing schedule are not very user friendly. There should be an easier drag/drop and better UI for updates. The page refreshes every time we tick a box or change a coach. 2) It lacks a native fitness programming and logging tool like Wodify has. 3) Some clients often face issues with logging into their account on mobile, and the reason is generally unclear. 4) At the age of GenAI, it would be great to get some recommendations for business optimizations --- ### Overall good - Overall rating: 4/5 - Reviewer: Chris O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Even when complex it allows for a wide variety of options. It may sometimes take extra steps but in the end works for what the client needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very user friendly for clients. I've used it both from a client perspective and from that of an administrator. #### Cons Sometimes things in the operations are difficult. There often seems to be a way to set up a service in a way that you'd like, but there are a lot of extra steps to do so. --- ### A nice product! - Overall rating: 4/5 - Reviewer: Glenn M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Defintley serves our purpose in our type of business (golf simulators). Very user friendly and other than some long wait times for tech support they are responsive once you do get to talk to someone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use and scheduling accountability is very good. The ability to move reservations and times around with ease is also very helpful for us. #### Cons Occasional confusion in online booking an appointment and charging guest but not giving the time on schedule. ## More reviews [Next reviews](https://www.softwareadvice.com/gymnastics/mindbody-profile/reviews/?page=2) --- Mindbody Reviews, Pros and Cons - 2026 Software Advice