--- title: "Mindbody Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mindbody. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mindbody is a good fit for you!" source_url: "https://www.softwareadvice.com/gymnastics/mindbody-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Gym Management Software](https://www.softwareadvice.com/gym-management/) / [Mindbody](https://www.softwareadvice.com/gymnastics/mindbody-profile/) / Mindbody Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/gymnastics/mindbody-profile/) Reviews [Alternatives](https://www.softwareadvice.com/gymnastics/mindbody-profile/alternatives/) # Mindbody User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 3,013 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.8/5 - Value for money: 3.6/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 1,448 reviews (48%) - 4 stars: 812 reviews (27%) - 3 stars: 359 reviews (12%) - 2 stars: 144 reviews (5%) - 1 star: 250 reviews (8%) ### Most mentioned pros - It allows me to manage bookings, track clients, and stay on top of daily operations without feeling overwhelmed. - Mindbody provides a solid CMS with easy to use customer scheduling and forms for capturing new customers with many features for any health and wellness business. - Mindbody has one of the easiest booking systems available, integrates payment processing, schedules and class customization is quick and easy, and the mobile app is great for doing things on the go. ### Most mentioned cons - As a small Australian business, some of the provisions relating to fees, use of customer data and business materials, debt recovery, limitation of liability, termination and dispute resolution made us uncomfortable. - The add-on feature does not extend appointment times appropriately, which negatively impacts scheduling accuracy and creates lost revenue opportunities - However, rather than addressing the substance of my dispute, the company informed me that their “decision is final” and stated they would not respond to further inquiries. Despite being notified in writing that I dispute the agreement and do not authorize continued billing while the matter remains unresolved, Mindbody Inc. has continued charging my account ## Mindbody customer reviews Showing reviews 1-25 of 3,013 (page 1). ### Outstanding Attentive Training ✨ Sarah Johnston went above & beyond. She is AMAZING - Overall rating: 5/5 - Reviewer: Blythe R. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Helping automate lead management which will hopefully lead to sales and free up time of the team. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Sarah Johnston was the person who spent 4 very comprehensive sessions with me, training me on Attentive - what I loved was HER! She was an absolute delight - so friendly and happy. Always, punctual. She is very patient and detail orientated and very knowledgable. Always followed me up with detailed information afterwards. She went over and above helping me with other issues that were not linked to Attentive - she is a real asset to the team. Highly recommend Sarah. I have had other TAMs before who were lovely but not as knowledgeable and client focussed as Sarah. She really knows her stuff. I will miss our training sessions. #### Cons Mindbody has certain issues as a system, namely when it gltiches. But there is nothing I disliked about Sarah my trainer on Attentive - she is a superstar --- ### Advanced Reports, But the Experience Feels Extremely Frustrating - Overall rating: 2/5 - Reviewer: Dallas B. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like that marketing, texting with the AI Concierge and Attentive are all in the same place. Once I understand them all I think I will be happier. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 3/5 #### Pros The reports that I have access to in MB are far more advanced than any other software. I like having access to so many different ways to communicate with clients with AI Concierge, Attentive and the Marketing Suite. #### Cons It's extremely confusing getting started, and even 6 months in. The training is nowhere near acceptable. There needs to be a focus on how everything works together as a whole, not each separate piece and part. I have been very disapointed with the whole experience. --- ### Easy to Use for Staff and Clients, with Helpful Support - Overall rating: 5/5 - Reviewer: heather r. - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: 5+ years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. How to move off zoom for virtual classes to their platform, hosting my website & developing "journeys" to follow new clients & bring back old ones. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros I was managing a studio in Boston when Mindbody first rolled out. When I opened my own studio, it was the platform I chose for ease of use - for myself, my staff & my clients. While the support has changed, I find it is still as helpful now as it was 20 years ago. #### Cons For a small business, the cost is high. But I do believe that all the new features available for client tracking & retention, delivers it's return on investment. --- ### Strong Lead Management and Marketing Suite, But Client Lists Feel Cumbersome - Overall rating: 4/5 - Reviewer: Taylor U. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Marketing and overall reach to our membership community. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Lead Management and the whole Marketing Suite #### Cons Client Lists can be cumbersome and difficult to make. --- ### Mindbody Centralized Our Scheduling, Billing, and Client Management - Overall rating: 5/5 - Reviewer: Alla S. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mindbody solves the challenge of managing multiple programs, locations, clients, payments, packages, and schedules in one system. It helps us organize youth gymnastics and adult movement services, connect parents with child profiles, automate recurring payments and reminders, and reduce manual administrative work. This saves us several hours each week and gives clients a clearer registration and payment experience. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Mindbody has helped us centralize scheduling, client profiles, payments, packages, contracts, forms, and communications for both our youth gymnastics academy and adult movement programs. The onboarding and support team has been especially helpful with setup, workflows, and marketing guidance. Having one system for bookings, billing, and client management saves us significant administrative time. #### Cons The main challenge is the learning curve. Some settings—especially packages, parent-child accounts, recurring payments, and reporting—can be difficult to find without support. More guided setup, clearer workflows, and stronger integrations would make Mindbody easier for small businesses. #### Vendor response Thank you for sharing such thoughtful feedback. We’re glad Mindbody helps bring your programs, scheduling, billing, and client management together—and that our onboarding and support teams have been helpful. Replied November 2026 --- ### So Simple To Use - Overall rating: 5/5 - Reviewer: Casey B. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I love Mindbody and am currently using it with my gym I am at now! Its pretty easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mindbody is such an easy app to navigate to schedule my training with my gym! I love everything about using this! #### Cons The only thing I don't like is that I have to go in and book each class separately. I haven't found a way to book multiple dates at once! --- ### Do not sign Contract - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Terrible. They didn't help me with new clients, which was the whole point. They also would not let me out of a predatory contract. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Unfortunately, there was very little that I liked about Mindbody. I signed up hoping it would provide a better system for managing my personal training business, but I found the interface confusing and unnecessarily complicated. The scheduling and booking features did not work any better for my needs than the much simpler system I had previously used through Square. Considering the significantly higher cost, I expected Mindbody to provide clear advantages that would help me operate or grow my business. Instead, I found myself paying considerably more for a system that was harder to use without providing enough additional value to justify the expense. #### Cons What I liked least about Mindbody was the contract and cancellation process. If the service had genuinely benefited my business, I would have continued paying for it voluntarily. There would have been no need to lock me into a lengthy contract. Once I realized Mindbody was not providing enough value to justify the cost, trying to cancel became an extremely frustrating experience. For a small business, continuing to pay for software that is not producing results can become a significant financial burden. I believe a software company should retain customers by providing a valuable service, not by making it difficult or expensive for dissatisfied customers to leave. --- ### Not worth the brand time - not a good client support company. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very disappointed based on what was talked about in the sales call. You only have AI support after. No client support at all. Emails don't even get returned. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Been around for a long time. No downtime. Able to integrate with your current database. Lots of functionalities. #### Cons Don't have good client support at all. The sales person also isn't helpful after you sign the contract. Onboarding team isn't well-trained or professional. Will cancel last-minute or not show up at all! --- ### All the Bells and Whistles, but No Substance. Terrible Customer Service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered We were long-term Mindbody customers, so our decision to leave was not made lightly. Over time, however, we felt we were paying more while receiving less in terms of genuine customer service. The software has plenty of features, but a good platform is about more than functionality. When something goes wrong, you need responsive support and people who are willing to take ownership of an issue. Unfortunately, that was increasingly not our experience. Reading the current Terms and Conditions in detail also contributed to our decision to leave. I would strongly encourage other small-business owners to read the terms carefully and understand exactly what they are agreeing to rather than focusing solely on the software features and monthly price. After many years as a customer, it was disappointing to leave feeling that increasing prices and expanding features had become more important than customer service and supporting the businesses using the platform. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Unfortunately, the cons ultimately outweighed the pros. While Mindbody offers plenty of features, the continued price increases, declining level of customer service and difficulty getting meaningful support became increasingly frustrating. #### Cons biggest disappointment. In our experience, support has become increasingly difficult to access and issues can take far too long to resolve. At the same time, prices have continued to increase. We were also concerned after carefully reading the current Terms and Conditions. As a small Australian business, some of the provisions relating to fees, use of customer data and business materials, debt recovery, limitation of liability, termination and dispute resolution made us uncomfortable. Ultimately, Mindbody feels like a platform with all the bells and whistles, but increasingly little substance when it comes to looking after its long-term small-business customers. --- ### Convenient Booking App for fitness classes - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Mindbody makes it really easy to find, book, and manage fitness classes from different studios in one place. The app is convenien, and helps keep schedules and appointments all in one spot. #### Cons It can be a bit slow or glitchy at times, and some features feel limited depending on the studio or service you’re using. --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 501-1000 employees The reviewer appreciates Mindbody's robust scheduling and marketing insights for fitness and wellness programs. They noted that the bulk client update feature is less efficient than expected, indicating room for improvement. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Sports - Company size: 11-50 employees The reviewer appreciates the intuitive UI/UX of Mindbody, which simplifies report generation and enhances operational efficiency. While the support staff is responsive, vague error messages can lead to unnecessary delays in resolving issues. Full review available after login on Software Advice --- ### Sales Associate - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 11-50 employees The reviewer appreciates the helpfulness of the AI Concierge and the visibility of weekly classes. They noted that while customer support is responsive, the overall navigation experience could be improved due to its complexity. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 501-1000 employees The reviewer appreciates Mindbody's ability to facilitate seasonal fitness promotions, but they face difficulties in scheduling specialized trainers and would like to see improvements in resource allocation. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 2-10 employees Mindbody serves as a comprehensive solution for yoga studios, streamlining operations and enhancing community connections. While it offers valuable features for managing leads and automating communications, the complexity of its advanced tools can be a hurdle for some users. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer appreciates how Mindbody helps in managing appointment availability alongside instructor schedules. They noted that the reporting features could be improved by allowing managers to customize the timing for recurring report deliveries. Full review available after login on Software Advice --- ### Studio Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Consumer Services - Company size: Self-Employed The onboarding experience has been excellent, with comprehensive support materials provided. Users appreciate the ease of scheduling and enrollment, although some reporting features require manual adjustments that can lead to errors. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 2-10 employees The reviewer appreciates the responsive customer service, particularly praising a staff member for her assistance. Despite this, the software's clunky design and intricate pricing relationships present challenges. Full review available after login on Software Advice --- ### Membership Director - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 51-200 employees The reviewer appreciates the lead management and marketing suite for its effectiveness in community engagement. However, they find the process of setting up contracts and contact lists to be quite challenging. Full review available after login on Software Advice --- ### Studio Owner - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 2-10 employees The onboarding process for MBO is highly effective, ensuring users can maximize the program's features. Despite some performance limitations on the Business app, the software's reporting and integration capabilities stand out. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 201-500 employees The reviewer found Mindbody's setup process to be quick and appreciated the digital client registration feature. They also indicated that the training services could be clearer and that improvements are needed for automated membership freezes. Full review available after login on Software Advice --- ### Founder at BX1 Gym - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 11-50 employees The reviewer appreciates the personalized support from their Customer Success Manager, which has enhanced their experience with Mindbody. Despite the advantages, the complexity of the system and the need for ongoing assistance can be challenging for a small gym owner. Full review available after login on Software Advice --- ### Better Options available - Overall rating: 2/5 - Reviewer: Liz h. - Industry: Automotive - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think there are better systems available and studios that value profit and convenience are likely to prefer a more customizable platform #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Used widely by many studios and practitioners, allowing users to easily see all activity- The billing/class credits easy to track. #### Cons Seems to have frequent errors and outages, meaning you can get locked out of a class if you are unable to sign up in time. Sometimes classes are missing. --- ### MindBody for small businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is has all the features a business could need to run smoothly, and continue to grow. Lots of different options all in one software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extensive features to grow business. Good scheduling options. Easy to use with lots of tutorials and customer support options. #### Cons It is a little costly for smaller businesses (especially Canadian businesses), especially as costs of running a business increase but businesses are limited in how much more they can charge customers. It has taken several years of familiarizing myself with MindBody to be able to use all the customizable features. A few times, I have figured out how to troubleshoot a problem or integrate a feature while on the phone with customer support, who were not able to find a solution. --- ### Definitely recommend. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From day 1 it has been easy to use and provided all the services you expect from an online system. Very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Straightforward and simple it navigate. Always provide reminders for patients and chart/scheduling is easy. #### Cons I honestly can't think of any negatives. Of all the EMR platforms I have used Mindbody is up there with the best of them ---