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Mindbody vs NueMD

Mindbody vs NueMD

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Overall Rating
4.0 (2875)
4.4 (457)
Ease-of-Use
3.9 / 5
4.4 / 5
Value for Money
3.6 / 5
3.9 / 5
Customer Support
3.8 / 5
4.3 / 5
Functionality
4 / 5
4.2 / 5
Last Review Written
February 9, 2025
April 1, 2024
Pros/Cons
  • Pros

  • They way you book for a service is very good, the dashboards they have are very good on the system. The system provides an insight snapshot to what is going on today which is great.
  • I like your personalized attention and that your response has made me feel valued as a customer and gives me the confidence that I am supported at all times.
  • You can favorite the places you frequent so it's easy to access exactly where you want to book. I like the flexibility and it helps that you can use it on your phone as well as computer.
  • Cons

  • This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain.
  • It was the worst experience, afther that company, I had hired another that did the programming in 2 days and I was using it in 3 days at the 50% of the cost.
  • Besides the horrible service they have not kept up with technology.
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  • Pros

  • And it works great for each department. And the customer service is great and very helpful.
  • I appreciated the simplicity of the NueMD design; it was easy to extend schedules, and the design was two-dimensional. I also liked the reports that could be run about types of services rendered.
  • If I ever have any questions, the vendor is always available to help. My account manager not only helps, but she explains things to me so that I have a better understanding of how it works.
  • Cons

  • Acquired shortly after we implemented, with HORRIBLE support afterwards. No longer supporting the product and refuse to make any enhancements or fix any problems.
  • When an issue arises with your contracted services, NueMD is not willing to credit you for the downtime or the inconvenience. Blocking and unblocking has no user information.
  • I used Nuesoft for 1 year and then I lost a major account due to provider going on medical leave. I could no longer afford it so I had to drop it.
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Pricing Range
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$
$
$
$
$
$
$
$
$
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos