Mindbody vs Square Point of Sale
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.9 / 5
4.7 / 5
Value for Money
3.6 / 5
4.5 / 5
Customer Support
3.8 / 5
4.4 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
September 13, 2024
September 13, 2024
Pros/Cons
Pros
- Very good experience with Mindbody, it helps me stay in shape and I love all dance classes. It always worked very well for me on my pc, for now I did not use it on another device.
- The product has a gazillion different features and loves to expand its offering into new industries. They give you access to everything via a robust API and good reporting.
- I think the app is easy to use, clean, and simple. I really like the "favorites" section because it makes the process very easy.
Cons
- This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain.
- It was the worst experience, afther that company, I had hired another that did the programming in 2 days and I was using it in 3 days at the 50% of the cost.
- Besides the horrible service they have not kept up with technology.
Pros
- I love how we can set up shop anywhere and easily collect payment. I also like that it's integrated with our business account so the accounting part is pretty seamless.
- Love Square and would recommend to users. We have used the POS and the online store and have loved everything we have gotten from Square.
- Overall my experience with Square is excellent. Is the best POS, the best customer service, the best rates, I never had any troubles.
Cons
- I HATED the fact that the customer service was so terrible. There is no phone support, only email support and a lot of the time the responses are copy pasted with generic answers.
- There have been times where the customer was charged twice and times where the customer was never charged at all.
- Inventory management and reporting is lacking. Also, occasional account freezing due to suspected fraudulent activity.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
