Mindbody vs ZingFit
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.9 / 5
4 / 5
Value for Money
3.6 / 5
3.8 / 5
Customer Support
3.8 / 5
3.7 / 5
Functionality
4 / 5
4 / 5
Last Review Written
October 2, 2024
May 25, 2022
Pros/Cons
Pros
- They way you book for a service is very good, the dashboards they have are very good on the system. The system provides an insight snapshot to what is going on today which is great.
- I like your personalized attention and that your response has made me feel valued as a customer and gives me the confidence that I am supported at all times.
- You can favorite the places you frequent so it's easy to access exactly where you want to book. I like the flexibility and it helps that you can use it on your phone as well as computer.
Cons
- This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain.
- It was the worst experience, afther that company, I had hired another that did the programming in 2 days and I was using it in 3 days at the 50% of the cost.
- Besides the horrible service they have not kept up with technology.
Pros
- It's very user friendly, they know just what fitness studios need and want to provide the best experience for their clients.
- When it came down to troubleshooting and problem solving, ZingFit offers a great solution with their "help desk", which has thousands of awesome articles to help.
- The costumer service is fabulous. I have only found to be treated with kindness and always a follow up with any issue we may have had.
Cons
- They keep changing payment gateway processors which annoying as all card information of customers get lost and customers get annoyed by the fact that they have to renter their info.
- Their operations and ongoing support are beyond terrible. More detail below, but 6 months and counting for a login issue affecting end customers is just insane.
- ZIngift is the most terrible and unprofessional company we have ever dealt with.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
