BigChange
About BigChange
BigChange Pricing
JourneyWatch = £14.95 per vehicle, per month JobWatch = £69.95 per vehicle, per month JobWatch Plus = £99.95 per vehicle, per month
Starting price:
£14.95 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for BigChange
1 - 5 of 269 Reviews
Tanya
Facilities Services, 51 - 200 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed October 2021
Great Product
Neil
Verified reviewer
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
A Year with big Change
Positive, its not perfect but it is the best I have seen
PROSThe main thing is the reduction in admin time, both back office and time on site filling in job sheets.
CONSThe way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset
Reason for choosing BigChange
I liked the software, the interface, that they are local and from what I have seen on social media I like the way they treat their employees.
Reasons for switching to BigChange
Despite many hours on the phone with their tech support field motion never actually worked.
Vendor Response
Time is money so we are happy to hear you are saving both using your BigChange system!! And your observations are spot on - BigChange work hard to look after our employees just as we do our customers... Thank you for choosing us and for your great review
Replied April 2021
Jane
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Great piece of Software!
Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!
CONSThe financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.
Reasons for switching to BigChange
We wanted to get away from paper and have a more accuracy
Vendor Response
Hi Jane Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Replied September 2023
Byron
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2023
Powerful but outdated
It’s helped us grow 30%The tech support are amazing
PROSThe system worksheets are a game changer
CONSIt’s too clunky - multiple pop ups and no real organisational system
Reason for choosing BigChange
Better sales rep
Reasons for switching to BigChange
Too restrictive Bigchange allows forced behaviour
Vendor Response
Hi Byron, Thanks so much for your feedback. We're sorry you aren't getting the best out of the system right now. We take customer feedback seriously and are committed to making things right. Please reach out to me by email with your details, louise.stone@bigchange.com, so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details. I look forward to hearing from you. Best wishes Louise
Replied August 2023
James
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
2nd Time Round
It is simple to use and highly editable. This give the business the flexibility to change a process instantly
CONS5 year contract, Cost. There are also some functions such as dashcams we would like
Vendor Response
Hi James, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Replied January 2024
